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Define Requirements Identify Customer: An Understanding On Tools
Define Requirements Identify Customer: An Understanding On Tools
Define
Identify Customer
Requirements
Build Benchmarking
Manufacturability
Conceptual Design
& Serviceability
Identify
Identify Define
Define
Customer
Customer Requirements
Requirements
Tools Used
Build Benchmarking
• Surveys/Interviews
Deliver powerful incisive information and provide
ways to gain a competitive edge
• KANO Model
To prioritize customer requirements based on their
impact to customer satisfaction
• Affinity Diagram
Design Validation • Quality Function Deployment Products Specs
Turning the customer’s desires into engineering
specifications
• Process Map
Gives steps in the process from a customers view
point
Manufacturability
Conceptual Design
& Serviceability
Define
Identify Customer
Requirements
• Patent Analysis
Design Validation Avoids Infringements at preliminary design level Products Specs
• Risk Assessment
Act of determining potential risk in a design
process, either in a concept design or a detailed
design
Manufacturability
Conceptual Design
& Serviceability
Define
Identify Customer
Requirements
• Parameter Diagram
Summarizes Key Control and noise parameters
Design Validation Products
ProductsSpecs
Specs
• Product Technical Specifications
Define the technical requirements of the product
Manufacturability
Conceptual Design
& Serviceability
Define
Identify Customer
Requirements
• Brainstorming
• TRIZ
Manufacturability Conceptual
Conceptual
& Serviceability Design
Design
Define
Identify Customer
Requirements
• Design Of Experiments
Conducting and analyzing controlled tests to
evaluate the factors that control the value of a
parameter or group of parameters
• Regression
Statistical analysis assessing the association
Design Validation between two variables
Products Specs
• Solver
• OTVS
Manufacturability
Conceptual Design
& Serviceability
Predictive
Predictive
Robustness Reliability
Design
Design
Design Process An understanding on Tools
Define
Identify Customer
Requirements
• Weibull++ (DRT)
• ALT
Manufacturability
Conceptual Design
& Serviceability
Robustness Reliability
Reliability Predictive Design
Design Process An understanding on Tools
Define
Identify Customer
Requirements
• Tolerance Analysis
Aids to predict the process capability of critical
gaps
Manufacturability
Conceptual Design
& Serviceability
Robustness
Robustness Reliability Predictive Design
Design Process An understanding on Tools
Define
Identify Customer
Requirements
Manufacturability
Manufacturability
& Serviceability
Conceptual Design
& Serviceability
Define
Identify Customer
Requirements
• OTVS
Object Theory Validation System
Hypothesis Testing
Design
Design Products Specs
Validation
Validation
Manufacturability
Conceptual Design
& Serviceability
Define
Identify Customer
Requirements
Build
Build Benchmarking
• First Piece Analysis
Manufacturability
Conceptual Design
& Serviceability
Appendix