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Service 4
Service 6
Service 5
Service 3
Service 1
Service 2
*

Neither
Extremely Satisfied Extremely
Dissatisfied nor Satisfied
1 2 3 4 6 7 8 9
0 Dissatisfied 10
5

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Based on your overall experience with ServiceFirm, how likely would you be to refer or recommend Scottrade to a friend,
family member, or colleague?
Neither
Extremely Likely Extremely
Unlikely nor Likely
1 2 3 4 6 7 8 9
0 Unlikely 10
5