Scribd Logo
Upload

Welcome to Scribd!

  • 17 views

    Butler Lesson

    Uploaded by

    Roeland Hendrik
    The document lists 15 traits of a good butler as shared by Steven Ferry from the International Institute of Modern Butler. The traits include being trustworthy, loyal, discreet, anticipating needs through observation and knowledge, paying attention to detail, being efficient, friendly but maintaining professional boundaries, serving without being servile, being flexible but punctual, and regularly reviewing one's own performance. The document also notes that Steven Ferry wrote a book on household management that provides useful guidance for running a home efficiently.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as DOCX, PDF, TXT or read online from Scribd
    Flag for inappropriate content

    You might also like

    Butler Lesson

    Uploaded by

    Roeland Hendrik
    17 views1 page
    The document lists 15 traits of a good butler as shared by Steven Ferry from the International Institute of Modern Butler. The traits include being trustworthy, loyal, discreet, anticipating needs through observation and knowledge, paying attention to detail, being efficient, friendly but maintaining professional boundaries, serving without being servile, being flexible but punctual, and regularly reviewing one's own performance. The document also notes that Steven Ferry wrote a book on household management that provides useful guidance for running a home efficiently.

    Original Description:

    Copyright

    © Attribution Non-Commercial (BY-NC)

    Available Formats

    DOCX, PDF, TXT or read online from Scribd

    Did you find this document useful?

    Is this content inappropriate?

    Report this Document
    The document lists 15 traits of a good butler as shared by Steven Ferry from the International Institute of Modern Butler. The traits include being trustworthy, loyal, discreet, anticipating needs through observation and knowledge, paying attention to detail, being efficient, friendly but maintaining professional boundaries, serving without being servile, being flexible but punctual, and regularly reviewing one's own performance. The document also notes that Steven Ferry wrote a book on household management that provides useful guidance for running a home efficiently.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as DOCX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    Download as docx, pdf, or txt
    17 views1 page

    Butler Lesson

    Uploaded by

    Roeland Hendrik
    The document lists 15 traits of a good butler as shared by Steven Ferry from the International Institute of Modern Butler. The traits include being trustworthy, loyal, discreet, anticipating needs through observation and knowledge, paying attention to detail, being efficient, friendly but maintaining professional boundaries, serving without being servile, being flexible but punctual, and regularly reviewing one's own performance. The document also notes that Steven Ferry wrote a book on household management that provides useful guidance for running a home efficiently.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as DOCX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    Download as docx, pdf, or txt
    of 1

    FRIDAY, FEBRUARY 5, 2010

    The Butler's Service Traits

    My friend, Steven Ferry, of the International Institute of Modern Butler shared this with
    me when he visited a couple of years ago. It's very fitting and I try to adhere to this in my
    work. Many of the items are good ways to live for anyone!
    The Butler's Service Traits
    1. Trustworthiness
    2. Loyalty (respect privacy)
    3. Causing Good Effects Quietly
    4. Caring and Can Do
    5. Social Graces, Tactful & Mannerly, Gracious, Considerate of Others
    6. Discreet, Thinking Twice Before Saying Nothing (maintaining confidentiality)
    7. Anticipation: Observation, Knowledge & Inventiveness
    8. Attention to Detail, Creating Aesthetic Moments
    9. Unflappably Efficient
    10. Friendly, But Never Crossing the Line
    11. Friendly & Caring for Employees, But Not Familiar
    12. Serves, But Not Servile
    13. Flexible About Schedule But Punctual
    14. Good Organizer, Can Handle Paperwork
    15. Daily Review of Performance for Improvement

    Steven wrote a book on household management and I really enjoyed it. It's right on and
    not just a good read for estate professionals, but for anyone who wants to have a well run
    home.

    You might also like