Professional Documents
Culture Documents
FAQs ClientQA
FAQs ClientQA
FUND TRANSFER/PAYOUT
MY DEMAT A/C
TRADER TERMINAL
You can also submit the same to the relationship manager, branch or directly sent to Head Office on
the following address;
1. Where will I get all the Forms and Formats to update/change my details in your records?
a. You can view all the forms on www.5paisa.com under the option ‘Forms and Formats’. Also the
same is available on http://trade.indiainfoline.com, where you need to login in with your
common password.
2. How do I get my address details changed in your records? What are the documents required for it?
a. You can get a format for change of address details through www.5paisa.com by clicking
‘Forms and Formats ‘ under Equity. This letter needs to be duly signed by all accounts
holders.
b. Following documents are required in original hard copy format. These are mandatory as per the
CDSL/NSDL regulations:
Format for change of address,. (In case of joint holdings, all holders need to sign the application);
Proof of identity;
Proof of new address (copy of any one of the documents mentioned below):
Passport copy.
Driving
License
*Voter id
*Ration card copy mentioning your current address on it.
*Leave & license agreement / Agreement of sale *Electricity
bills / Telephone bills (not more than two months old)
*Self-declaration from High Court & Supreme Court judges, giving the new address in respect of their
own account.
*Identity card/ document with address, issued by Central / State Government and its departments,
Statutory/Regulatory Authorities. The documents can either be submitted to the branch or directly sent
to Head Office:
3. How do I change my contact numbers and what are the documents required for it?
a. You can get a format for change of address details through www.5paisa.com under ‘Forms and
Formats’ option which needs to be duly signed by all accounts holders.
4. How can I get my email address changed and what are the documents required for change of Email id?
a. You can get the format through www.5paisa.com under ‘Forms and Format’ option, mentioning
your login id and your correct email id. The format should be duly signed by the account
holder(s). For the implementation of the changes in the CDSL/NSDL records we would require
the original copy of the format which can be submitted to the branch or directly sent to Head
Office on the following address;
5. How do I change my bank account details and what are the documents required for the same?
a. You can get the format through www.5paisa.com under ‘Forms and Format’ option. We require
a written application in the prescribed format in original hard copy mentioning the complete
bank details along with a cancelled cheque leaf as a proof of the new account number and an
attested bank statement. Kindly note that this format has to be duly signed by all the holders.
b. The original copy of the format can be submitted to the branch or directly sent to Head Office
on the following address;
b. The documents can be submitted to the branch or directly sent to Head Office on the following
address;
Customer Service
India Infoline Ltd
Bldg no. 75, Nirlon Complex,
Off Western Express Highway,
Goregaon (East),
Mumbai 400 063.
Fax: 022 26850451
Email: info@5pmail.com
b. The original copy of the format can be submitted to the branch or directly sent to Head Office
on the following address;
FUND TRANSFER/PAYOUT
2. What are the modes in which IIL accepts funds from customers?
Online/Net transfer
In order to transfer funds to India Infoline you need to:
* Go to www.5paisa.com
* Click on Funds Transfer
* Fill in all the required details mentioned therein
Please note that your Net banking Facility has to be activated for the same.
You have to use the common password to transfer funds from 5paisa.com site.
Cheque/ DD
You can submit cheque or DD at Branch or to your Relationship Manager. Your login id needs to be
mentioned on the reverse of the cheque/ DD. Please note that the bank details needs to be mapped in
our records. The cheque should be given of the same bank and holder which is mapped in our account.
Cheque should be drawn in the name of “India Infoline Ltd”. Please note that third-party cheques are not
accepted by IIL.
MY DEMAT A/C
3. Are there any charges if I transfer shares from India Infoline demat account to some other demat
account?
Yes, this charge is levied at 0.05% of the value of transaction, subject to min Rs. 15/- or maximum Rs. 100 per
instruction.
TRADER TERMINAL
4. Can I have more than one active Trader Terminals on the same PC?
Yes. It is possible to use more than one Trader Terminal on a PC, if as long as the login ids are not the same.