TecSmart Electronics

PRESENTED BY:-

PIYUSH PARIMOO -069

ASHOK PATEL -070
ANINDYA PATRA -071
RUCHA PIMPLIKAR -072
SHANTANU PURANDARE -073
DIVYA RADHAKRISHNAN-074
 ABOUT TecSmart
• Manufactures, designs electronic power supplies
for OEM’s in computer, medical & office
products
• Company focuses on quality, service & value
• They based their quality journey on Deming’s 14
points
• Current CEO decides to pursue Baldrige focus
 Q1.Discuss how the practices that TecSmart
identified support Deming’s 14 points
Create a Vision and demonstrate commitment.
Objectives and strategic goals set by senior management
Implementation of six sigma goals
Learn the new philosophy
Customer feedback network to improve quality
Understand inspection
Collection of operational data
Stop making decisions purely on the basis of cost
Involvement of suppliers from early product development stages
Improve constantly and forever
• Strategic planning based on inputs from customer feedback, market research and benchmarking
• Quality assessments
Institute leadership
High level of involvement of the senior management in training, guiding cross functional teams, setting
strategic goals and handling of customer complaints
 Q1.contd
Institute training
• Employees trained in five step problem solving process
• Customer relationship training
• Involvement of senior management in training process
• 72 hours training of internal quality and service related training
Optimize the efforts of team
• Existence of cross functional teams at product development stage
• Self managed work groups
Encourage education and self improvement
Employees are surveyed for the effective implementation of Deming’s 14 principles
Take action
• Clear communication between the top management and work force for implementation of goals
• Customer feedback taken as a measure for improvement
 Q2. How did these practices support the Baldrige
criteria? Specifically, identify which of the questions in
the criteria each of these practices address.

• Leadership
- Senior leaders guide cross functional teams
- Senior leaders participate in quarterly
communication meetings with employees.

•Strategic planning
- Senior management set company objectives
- Each department operates to serve
company’s objective
 Q2. Contd..
• Customer and market focus
- All employees received CRM Training.
- Customer satisfaction data is acquired from sales
representatives.
- All complaints were handled by Vice president of sales
- Meetings were held with customers to identify requirements of
their products

• Human resource focus

- All employees were involved to discuss problems & issues
- All employees were trained for handling problems
 Q2. Contd..
• Measurement, Analysis & knowledge management
- Company collects operational data in every dept to
evaluate information requirements
- Company has set Six sigma goals for its processes
- All employees trained in 5 step problem solving process
 Q3. What are some of the obvious opportunities for improvement
relative to Baldrige criteria? What actions would you recommend that
TecSmart do to improve its pursuit of performance excellence using the
Baldrige criteria?

• Process Management
- Key aspects of Organization process was not being examined
which creates value for customer
• Key results area’s were not defined
• Lack of performance measure system that looks into real time
marketplace performance, and operational performance
• The organization must become active in its governance and
social responsibility measures
THANK YOU