Role play I

Role play II
Brief analysis
Details
Role play I Role play II
Prospect – A govt. Prospect –
employee
Already well insured
Having sufficient
retirments provisions
Driving towards
investment
 Step I – baby
is crying

•Customer having
negative frame of
mind.
•He is reluctant to
buy anything.
•He thought you are
hear to consume his
mind and time
 Step II – ready
to face bully
situation

•Calm and collective

every time.
•Full of knowledge and
confidence.
•Think you are
superior but more
polite person.
• discussion is open
always
 Step III –
collecting
penny (need
finding process)

• open your discussion

with formal chat.
•Collect information.
i.e. personal, social
status, family etc.
•Generate the need of
the prospect
•Convince him that
you are only hear to
help him out.
 Step IV – cloud
is clear- sales
opening stage

•Based on his need

sale the product in a
complete friendly way.
•Flexibility should be
there.
• If he is not satisfied,
not try to be forceful,
might be in future he
come to you.
 Step V – neighbor
is coming
(external factors)

• might be some
external factors like
your competitor,
prospects relatives,
general perception
create a doubt in his
mind
•Be alert and clear all
doubt.
 Step V – sum
up the process
• sales closing process
is one of the most imp
thing to remember.
• complete all
formalities, assurance
of good service and
time saving process.
•Collect some
reference.
•Be in touch afterword.
 Type of
customer
• one who saying no.
• one who saying come
after some time.
•One that agreed with
you.
• one who give you the
reference.
•One who is ready to bite
you.
•One who is ready to
help you.