Welcome to Collabera

2
 Agile, Innovative, Experienced and Dependable

Experienced Global Player Industry and Service focus

• 4500+ strong organization with over $300 • Banking, Energy and Utility, Communications,
million revenues Media, Retail, Manufacturing sectors
• Presence in 19 locations and 3 global delivery • Consulting Solutions to tackle specific IT needs
centers in India and the US
• Solutions designed for specific industry issues
• Established in 1991 and a certified Minority
Business Enterprise

Winning Team The Right Partner

• Experienced leadership team • Flexibility and “Client Centric” culture
• 4+ years average experience • Engaged with top Global 2000 corporations
• Right mix of global and local hires • Mid-tier provider with end-to-end capability

Predictable Performance Collaborative Engagement

• Adoption of industry best practices across • Client site, offsite and offshore models
Software Engineering (CMMI Level 5) , HR
• Collaborative engagement models &
and IT (ISO 27001)
processes
• Framework of assets & solution accelerators
• Technology and go to market partners

3
 Evolution

2009 o Earned a Spot on the 2009 InformationWeek 500 List of Top Technology
Innovators
o Ranked 125th in Software Magazine's Software 500
o Ranked 35th among top private companies in New Jersey
o Named in three of the IAOP's 2009 Global Outsourcing 100 sub lists
o Listed in GS 100 and ranked among Top 10 IT Service Providers

2008 o Ranked 3rd Largest Minority-Owned Business by NJ Biz

o Recognized for Outstanding Achievement in the Customer
Service Category by a Major Telecom Client

2007 o Revenues reach USD 300 M

o Further expansion of offshore delivery capability
o Addition of niche consulting capability

2006 o Revenues reach US$ 250 M;

o Expansion through acquiring SAP products and services capability.
o Second development center in India

2004 o Started offshore delivery capability in India

o First development center in Bangalore

2002 o Expansion of Onshore capability

o Set up 2 Offsite
o Development Centers in US

2001 o Industry recognition continues

o CEO named “Entrepreneur of the Year” by Ernst & Young

2000 o Revenues – US$ 100 M

o Rated as One of the Fastest Growing Tech. Firms by Deloitte & Inc. 500
o Acquired 2 Key Fortune 100 Clients.
o Started Operations in India
1996 o Company reaches US $ 2 M in revenues
4
4
 Global Presence

UK
USA
• Morristown, NJ London
• Bentonville, AR
• San Francisco, CA
• Tampa, FL*
India
• Smyrna, GA
• Schaumburg, IL • Bangalore*
• St. Louis, MO • Baroda
• Charlotte, NC • Mumbai
• Worthington, OH • Trivandrum*
• Pittsburgh, PA
• Irving, TX
• Austin, TX 19 Locations, 3 Global Delivery Centers (*). Outsourcing Partner of
• Herndon, VA Choice for Leading global 2000 companies
• Glen Allen, VA
• Redmond, WA

5
 Our Vision & Strategy

Our vision is to build client value for life – we aim to achieve this through
following strategic direction

End-to-End Capability Integrated Consulting, Onshore and Offshore capability

Collaborative Collaborative engagement through differentiated service

Engagement Models delivery models & customer centric execution philosophy

Right sized Demonstrate scalability, agility and flexibility

Focus on smaller set of clients in select markets ensuring

Deeper Relationships
executive commitment and attention to the relationship

Best practices across Software Engineering (CMMi Level 5) ,

Best in Class Execution HR and IT (ISO 27001) processes

6
 Our Corporate Values

Passion for Excellence

Relentless pursuit towards
achieving better results every
time

Client Value Creation

Designing quantum leaps
for the Client’s Business

Collaboration
Power of working together

Integrity
Ethics, trust, fairness,
transparency and
honesty
Innovation
Making a difference
through creativity

7
7
 Key Clients

8
 Industry Recognition

Collabera recognized as ‘a specialist that offers a unique

client experience’

Collabera was named in 2010 Global Outsourcing 100 list

Collabera was given top honors in all the five diversity

business award categories by DiversityBusiness.com

Collabera ranked 66th in the 6th Annual Fin tech 100 listing

Collabera earned a Spot on the 2009 InformationWeek 500

List of Top Technology Innovators

Collabera listed in the 2009 GS 100 list - Ranked among Top

10 IT Service Providers

9
 Leadership Team

Mohan Sekhar
Hiten Patel
President & Chief Operating
Founder and Chairman
Officer

Krishnamurthy R (Kicha)
Paul Kothari Shafqat Azim
Head of Global Delivery &
Chief Financial Officer Head Consulting
Presales

Debasish Pattanayak (Debu) Sheela K L Ashwin Rao

Sr. Vice President- ESS Head Global HR Head of Strategic Accounts

10
 Collabera’s Engagement Scope

Consulting Services • IT Advisory services

• Aimed at Business-IT needs of clients
• Buyer is either business or IT executive of the
client
• Potential for downstream business for Collabera

IT Services • End to End down stream IT services

• Typically, managed projects where Collabera is
responsible for a defined set of deliverables
• Delivered through a combination of onsite and
offshore models

Professional Services • Typically aimed at fulfilling specific skill

requirements
• Done mostly at client site

11
 Services Overview

Expertise and Experience Industry Specific IT

Solutions
IT Strategy

IT Architecture Core expertise Executive

Dashboard
+
Program Mgt
Industry focus Mobility
BI/DW Enablement

Infrastructure Services
Know The Customer
Application Development

Application Management
Industry Specific
IT Planning for M&A
Solutions
Testing
Customer Experience
SAP Services Management

Assets, Frameworks and Tool Kits

Architecture Assessment Momentum SOA Assessment Enterprise Mobility

aJuvenate Test Automation CoreDais Mobile Testing

12
 Key Relationships - Consulting
Collabera is the strategic IT advisor for HNB. Collabera is engaged in several strategic programs
across M&A, Know The Customer, EIM, CRM, Data Center functions of the Bank

Collabera has had an 8 year old relationship with JPMC and is currently, the only small size vendor
to enjoy prime vendor status. Collabera has delivered multiple strategic projects for JPMC Including
the development of an e-marketing strategy for JP’s Card Services division as well as multiple DW
and ETL development and support projects.

Collabera has had a 9 Year old relationship with Capital One. Collabera earned a Primary Partner
status for IT, Non-IT and Creative portfolios and has engaged on multiple Business and IT
Improvement Projects. These projects include the Managed Services Design and Development for
Project Management and Program management Services across the C1 enterprise and Planning
and Design for improving the performance testing across the enterprise. Capital One leverages
Collabera’s strong Onshore consulting and Professional Services.

Collabera has been engaged by the HESS business team for the BI and information management
program. Collabera is involved in advisory as well as implementation of cutting edge BI and
visualization solution for client’s executive and operational decision making groups

13
 Key Relationships – IT Services

Collabera’s EDC provides services to JPMC divisions spanning the Corporate

Technology Group, Card Services, Retail Finance Services and Global Tech Infra.
Service provided include Application Development, Independent Testing, DW.BI and
IMS services

Multi year relationship to build and manage Global Business system and Product
Information Database for managing entire order management throughout the
product life cycle.
Collabera helped client migrate from their legacy platform and create a scalable
system enabling better planning, visibility and order management .

Selected as an preferred partner based on strong performance and ability to

support multiple technology and service needs. Over 200 Collabera
professionals work on several large programs cutting across development,
maintenance and support, DW and testing in both client site, offsite and offshore
locations.

Sole offshore partner for development and testing across mobile handheld
computers(touch screen, Windows mobile based), RF ID readers, Wireless and wired
printers.
Collabera has set up a EDC at Bangalore for Intermec. Collabera team is involved in
extensive testing on 802.11a/b/g/d protocol, wireless security and interoperability with
other wireless technologies like Bluetooth, GSM, GPRS.

14
14
 Key Relationships – IT Services
Collabera has had a 9 Year old relationship with Capital One and has engaged on
multiple Business and IT Improvement Projects across Managed Services, Project
Management and Program management Services across the C1 enterprise. Capital
One leverages Collabera’s strong Onshore consulting as well as dedicated offshore
center in India

Offshore partner of largest provider of real estate services in USA. Collabera is

involved in various projects spanning Application Development and Maintenance,
Independent Testing , Web Indexing , Data Analysis & Support, Data Fulfillment, User
Experience Services, Research & Development (Move Labs).

Collabera’s EDC for JCWhitney has been operational for the last 4 years. Services
delivered include Application Development and Maintenance, Helpdesk and
Database Administration services.

15
15
 Key Relationships - Professional Services
Over 9 years of relationship, close to 200 consultants and engagement with
multiple Business and IT Improvement Projects across Managed Services,
Project Management and Program management Services across the C1
enterprise.

Collabera has the distinction of being only non-incumbent vendor to have made
the final shortlist of 6 vendors in 2005. Today over 250 Collabera professionals
work at Wachovia. Involved in transitioning and Supplier Diversity initiatives.

Over 200 Collabera professionals work on several large programs cutting across
development, maintenance and support, DW and testing. Relationship since last 8
years

Selected to be 1 of the 7 national vendors to JPMC in 2001, Collabera has close

to 200 consultants working at JPMC’s centers. Continuing with the strong
relationship, Collabera was selected as a preferred vendor for offshore services in
2007.

As a vendor since 1991, Collabera has consistently ranked amongst the top 3
vendors and the #1 vendor for the past 2 years. Over 350 Collabera
professionals work at AT&T

Starting with the first engagement in 2009, Collabera has close to 200
consultants working with Microsoft on various programs

Broadening of Collabera footprint in PS accounts with consulting and solution

based services
16
 Collabera – IBM Relationship

IBM US - Awarded large 24/7

Collabera was Growth in non ITD Pre-dominant vendor GDM project for the
awarded NTS LOBs like GBS and status awarded to largest retail client of
contract ITS Collabera for four LOBs IBM
IBM India relationship

Consistent SPE ratings

Consistent growth in IBM of above 85% Engaged in first 24/7 GDM
US after being awarded project for large FSS client
Core National Supplier of IBM
status in 1999
Over 900 Collabera
professionals working in
DW/BI, SAP, App Dev,
Infrastructure
Management & Support
projects throughout USA
& India
Collabera management has consistently allocated some of the
best managers available to grow and manage the IBM business.
 Collabera – IBM Engagement Models
MSA / SOW and
Consulting…e.g. BI Greater
Tiered Pricing in
Risk Sharing
Place with GBS / Global Project By Collabera
ITS / SWG
Delivery –
SOWs

Global AMS, L2, L2.5, L3

Staffing T&M

Onsite
Projects/
SOWs
Solutions…e.g. SCM

Onsite
Staffing T&M

Staff Augmentation
Lower
Potential for Integrated
Risk Sharing
Offerings
By Collabera
Project Case Studies
 Tech support to the biggest retail Chain in the US

Scope of work

• Provide Level 2 Database Support to world’s largest DB environment which

houses 13,000+ servers.

• Design an efficient model to provide 24x7 L2 Database Support.

• Design a solution which caters to Wal-Mart’s expectation of having a response

time less that 30 mins.
 Collabera Solution

• Collabera proposes to use the

‘Follow-the-sun’ approach as a
solution to the project.
• The work follows the sun and hence
never stops.
• This guarantees a 24x7x365
coverage.

• Collabera leverages its proprietary

BestShore methodology to design
the optimum solution for Wal-Mart.
• The BestShore Methodology
enables support from Wal-Mart’s
onsite location as well as
Collabera’s offshore delivery center
based out of India.
 Relocation of Database Servers for a Financial Services Major

Client Overview Solution

A major global financial services
provider engaged in retail banking,
credit cards, corporate banking, Assist in the logical move of Database Servers (clustered and non-clustered)
investment banking, wealth management
from the existing location to a new location. The Collabera delivery team
and investment management services
with an extensive international presence comprised of Project Manager, Onsite Sybase DBA’s and Oracle DBAs and 3
in Europe, the Americas, Africa and Offshore DBA’s SQL and UDB DBAs. The team is responsible for shifting in
Asia waves of few database servers over a period of 6 months. Key activities of the
team includes:
a) Preparatory functions:
b) Move of Servers
Business Drivers
c) Startup database server
• Relocate Database Servers from current
location to new location without
d) Troubleshooting database issues related to relocation,
affecting Business as Usual operations Databases Supported/Instances
by moving the servers in waves over
•Clustered: Sybase- 57, Oracle- 20, DB2 UDB- 67
weekends
• Leverage the onsite-offshore delivery •Non-Clustered: Sybase 132, Oracle- 21, SQL- 115, DB2 UDB- 281
model for cost reduction
 Post Migration Support

Client Overview Solution

Leading global financial services
• Assembled and maintained a core team of 19 technically qualified resolution providers
firm with assets of $1.8 trillion and
operations in more than 60 to provide post-migration support for Lotus Notes to Outlook migration.
countries • Developed and maintained procedural documentation and historical analysis for
performance and critical impact events. Executed an extremely streamlined of
accepting tickets over the ‘Vulcan’ system and through calls.
• Performed intense modification of team composition, re-evaluation of targets and
Business Drivers expectations, due to variable schedules and workload.
• L-2 technicians were developed and utilized to supplement original team. Team was
• Need to support the Microsoft
increased by 50 % during peak migration (as existing Outlook 2003 accounts also got
orchestrated migration of over
upgraded) and pared down as project scope waned.
100,000 email accounts from
• Aggressive interface with company project management resulted in high level of
Lotus Notes to Outlook 2007 in
satisfaction
approximately 4 months for L1
Desk
• Project scope was eventually
modified to a total of 200,000
accounts including existing
Outlook 2003 accounts

Business Benefits
Business Benefits
• Successful mitigation of migration process anomalies reduced transition cost well within budgetary expectations.
• Additional resolution processes for this project and daily Help Desk issues were added without additional cost - created new ways to
resolve technician access issue within the company which have been adopted by the Help Desk.
 System Management and Support

Client Overview Solution

A steel manufacturer with revenues

of $160 million and 9 manufacturing
plants at various locations
Business Drivers
• Complete takeover of the SAP system and stabilization within 3 months using the
OptiCare model
• Improved documentation and creation of several refresher training courses
• Robust back up strategy and disaster recovery plans
• Established effective monitoring of the system performance using standard BASIS
tools
• Shared services support model to handle troughs and peaks

• Client needed a partner to take over

the compete management and
support of their SAP system
• With their internal team managing
the SAP system the client was facing Business Benefits
cost and technical skills issue
• Significant cost savings of 40 % via the elimination of dedicated resources
• Client also wanted implementation of
• Stabilized state of the SAP system reached within 3 months
additional SAP features along with
• Change from a person dependent strategy to process dependent strategy
rollout to new business entities

Client Overview
US based multi national company
engaged in marketing of
Petrochemical products
Business Drivers
• Client has multi office operations
across globe with Logistics
operations.
• Ensure availability of materials in
preferred locations and timely
delivery to its customers.
• Material tracing and cost analysis at
different stages of material
movements.
• Complying with Tax laws in different
countries and generating tax
reports
• Production support without loosing
business hours
SAP R/3 Support &
Enhancements
Solution
• Production support in line with different time zones and dedicated module and
technical consultants expertise in Logistics process.
• Country specific SAP tax procedure installed and customized as per industry
specific requirements.
• New fully customized modules are developed for E-Logistics which helps to track
availability of materials and its delivery schedule based on its shipment .
• Warehouse communications have been automated through emails generated
based on SAP data .
• Customized reports are developed for material tracking and reconciliation
• Statutory Registers are maintained in SAP and customized reports are developed
for filing tax returns.
• New Company rollout through 100% Offshore service model.
Business Benefits
• Significant cost savings of 40 % via the elimination of dedicated resources
• Stabilized state of the SAP system reached within 3 months
• Change from a person dependent strategy to process dependent strategy.
Thank you