ROBERTO GAVILAN

44 Granville Park, First Floor, London SE13 7DX

Telephone: 07966 304 019
Email: robertogavilan@me.com

Professional Profile
An enthusiastic and dedicated Computer Science graduate who is now looking for the opportunity to begin a
career in IT. Possesses excellent interpersonal skills and communication skills gained through nine years of
continuous employment on customer service environments. Enjoys being part of a successful and productive
team and can be relied upon to work independently without supervision. Is able to quickly grasp new ideas
and concepts while effectively prioritising multiple tasks and has the ability to develop innovative and
creative solutions to problems.

Career Summary
2006 - Date WAITER, WAGAMAMA, LONDON
• Working as part of a team to deliver the highest level of service to customers whilst taking orders,
serving food and drinks, clearing tables and processing various forms of payment

2002 - 2006 RECEPTIONIST, CITADINES BARBICAN, LONDON

• Responding to enquiries via telephone and email, making reservations, welcoming guest on arrival,
checking them in and out and attending to any special requests while maintaining excellent customer
service standards
• Preparing a detailed activity report at the end of each day and completing the night audit on a regular
basis

2001 - 2002 WAITER, LA TASCA RESTAURANT, LONDON

• Ensuring effective communication with other members of the team to deliver a satisfactory experience
for all customers
• Preparing and clearing tables, taking customer orders, serving food and drinks and accurately settling
customer bills

Education and Qualifications

BSc (Hons) Computer Science 2010
6 A Level (equiv) Computing, Mathematics, Digital Electronics, Introduction to 2005
Technology, Statistics, Introduction to Multimedia
10 GCSEs (equiv) Including English and Mathematics 1995

Key Skills
I.T.: Microsoft Office, Oracle, Java, C++, Python, PHP, SQL, Windows, Mac OSX, Linux and Unix
Languages: English (fluent), Spanish (first language)

Personal Details
Health: Excellent
Other: Driver; full clean licence

Interests and Activities

Currently include: Computing, music and cinema

References are available on request