Business Uncertainty:-

 New requirements like imaging capability.

 Improved integration across modules for immunity against internal security threats.

 Right vendor selection

 Maintaining the existing system during next peak volume period while working on
developing new system.

 Requirement of new module due to growing customer base.

 Scalability of IT infrastructure in consistent with business development.

Technological Uncertainty:-

 Incompatibility issues across platforms.

 Incompatibility issues within a platform.

 Ability of the technology to provide real-time functionality.

 Ability to handle diversified product types from functional and performance aspects.

 Product selection which allows and minimizes the customization effort.

 Reduction of service outages in a cost effective manner.

 Integration ability of the product.

Alternatives:-

 Modular approach and use iterative development to have greater control on value addition.

 Periodic audit of deliverables from vendors to keep them on track.

 Project should be jointly led by business and IT guys.

 Find a vendor who has expertise in the same platform as is currently used by IVK.

o The concerns and suggestions of the IT team should be taken into consideration
while selecting the vendor