QUALITY CIRCLES

By Team ’D’
Kratika Jain – Kratikajain86@gmail.com
Sulabh Rastogi – Sulabh.rastogi34@gmail.com
Shubhankar Vatsal – shubhankar_vatsal@rediffmail.com
Diksha Pathak- pathakdiksha@yahoo.co.in
Nittin juyal- juyal.nittin@gmail.com

Team ’D’ Quality Circles Session#11 OB1 PGDM1B 9-11 August 21, 2009
QUALITY CIRCLES
Definition
Definition and
and Philosophy
Philosophy

 A Quality Circle is a small group of employees from the

same work area who voluntarily meet at regular intervals
to identify, analyze, and resolve work related problems.

Team ’D’ Quality Circles Session#11 OB1 PGDM1B 9-11 September 8, 2009
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QUALITY CIRCLES
History
History
 Pioneered by Japanese.
 1962: First QC Circle was registered with QC Circle
Head Quarters in Japan.
 1974: Lockheed Company, USA started Quality Circle
movement.
 1977: International Association of Quality Circles
(IAQC) was formed in USA.
 1980: BHEL, Hyderabad first in India to start Quality
Circles.
 1982: Quality Circle Forum of India (QCFI) was founded

Team ’D’ Quality Circles Session#11 OB1 PGDM1B 9-11 September 8, 2009
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QUALITY CIRCLES
Components
Components Of
Of Quality
Quality Circles
Circles

Team ’D’ Quality Circles Session#11 OB1 PGDM1B 9-11 September 8, 2009
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QUALITY CIRCLES
The
The Process
Process

5
Team ’D’ Quality Circles Session#11 OB1 PGDM1B 9-11 September 8, 2009
QUALITY CIRCLES
Why
Why Quality
Quality Circles
Circles Work?
Work?

Team ’D’ Quality Circles Session#11 OB1 PGDM1B 9-11 September 8, 2009
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QUALITY CIRCLES
Are
Are QC’s
QC’s Fading
Fading Today
Today ?? (1/3)
(1/3)

SAMPLE SIZE : 46 FORTUNE 500 COMPANIES (UNITED STATES)

SOURCE: SAM ADVANCED MANAGEMENT JOURNAL, ISSUE 2001, QUALITY CIRCLES: AN UPDATE

Team ’D’ Quality Circles Session#11 OB1 PGDM1B 9-11 September 8, 2009
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QUALITY CIRCLES
Are
Are QC
QC Fading
Fading Today?
Today? (2/3)
(2/3)

Team ’D’ Quality Circles Session#11 OB1 PGDM1B 9-11 September 8, 2009
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QUALITY CIRCLES
Are
Are QC
QC Fadding
Fadding Today
Today ?? (3/3)
(3/3)

SOURCE: SAM ADVANCED MANAGEMENT JOURNAL, ISSUE 2001, QUALITY CIRCLES: AN UPDATE 9
Team ’D’ Quality Circles Session#11 OB1 PGDM1B 9-11 September 8, 2009
QUALITY CIRCLES
Inherent
Inherent Destructive
Destructive Forces
Forces In
In QC
QC

SOURCE : HARVARD BUSINESS REVIEW, QUALITY CIRCLES AFTER THE FAD , VOL JAN-FEB 1985
Team ’D’ Quality Circles Session#11 OB1 PGDM1B 9-11 September 8, 2009 10
QUALITY CIRCLES
Qc
QcIn
InIndia
India:Tata
:TataMemorial
MemorialHospital
HospitalKitchen
Kitchen(1
(1Of
Of3)
3)

Team ’D’ Quality Circles Session#11 OB1 PGDM1B 9-11 September 8, 2009
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QUALITY CIRCLES
Qc
Qc In
InIndia
India:Tata
:TataMemorial
MemorialHospital
HospitalKitchen
Kitchen (2
(2 Of
Of 3)
3)

Team ’D’ Quality Circles Session#11 OB1 PGDM1B 9-11 September 8, 2009
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QUALITY CIRCLES
QC
QCIn
InIndia
India::Tata
TataMemorial
MemorialHospital
HospitalKitchen
Kitchen (3
(3 Of
Of 3)
3)

PARETO DIAGRAM

RESULTS AFTER IMPLIMENTATION OF

QUALITY CIRCLE
SOLUTIONS

Team ’D’ Quality Circles Session#11 OB1 PGDM1B 9-11 September 8, 2009
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QUALITY CIRCLES QC
QC In
In India:
India: Public
Public Work
Work Department
Department
(Maharashtra)
(Maharashtra)
EXAMPLES:

•Eliminating delay
in issuing
observation
memos after
inspection of site.

•Preventing
accidents on
highways.

Team ’D’ Quality Circles Session#11 OB1 PGDM1B 9-11 September 8, 2009
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QUALITY CIRCLES
CONCLUSION
CONCLUSION

Quality circles are very efficient tools that help an

organization in not only knowing its own ground
reality but also focuses on improving the same.
Thus they are applicable for variety of organizations
where there is scope for group based solution of work
related problems. Quality Circles are relevant for
factories, firms, schools, hospitals, universities,
research institutes, banks, government offices etc

Team ’D’ Quality Circles Session#11 OB1 PGDM1B 9-11 September 8, 2009
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 THANK YOU

Team ’D’ Quality Circles Session#11 OB1 PGDM1B 9-11 September 8, 2009
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