Professional Documents
Culture Documents
©the Mcgraw-Hill Companies, Inc., 2004
©the Mcgraw-Hill Companies, Inc., 2004
©the Mcgraw-Hill Companies, Inc., 2004
Chapter 1
Overview: Introduction to the
Field
OBJECTIVES
• Operations Management
• Why Study Operations Management?
• Production System Defined
• Operations as a Service
• Plan of This Book
• Historical Development of OM
• Current Issues in OM
Cross-Functional
Applications
Transformations
• Physical--manufacturing
• Locational--transportation
• Exchange--retailing
• Storage--warehousing
• Physiological--health care
• Informational--telecommunications
Finance Operations
Operations Marketing
Plant
Plant Operations
Operations Director
Director
Manager
Manager Manager
Manager
Manufacturing,
Manufacturing, Production
Production control,
control,
Quality
Quality assurance,
assurance, Engineering,
Engineering,
Purchasing,
Purchasing, Maintenance,
Maintenance, etc
etc
Core Services
Defined
Quality
Operations
Flexibility Speed
Management
Value-Added Services
Defined
Problem Solving
Field Support
5. Product 6. Product
Design and Design and IV. Planning and 12. Forecasting
Process Selection Process Selection Controlling the and Demand
-Manufacturing -Services Supply Chain Management
Historical Development of OM
• Electronic Commerce
Current Issues in OM
• Effectively consolidating the operations
resulting from mergers
• Developing flexible supply chains to
enable mass customization of products
and services
• Managing global supplier, production and
distribution networks
• Increased “commoditization” of suppliers
End of Chapter 1