Questionnaire

Instructions:

 This survey is valid on Mobile Users.

 This survey is valid for only Prepaid Customers.
 This survey is intended to just investigate Public Demand from various spheres of life.

1. Name:
2. Gender: (i) Male (ii) Female
3. Age Group (please tick the appropriate one):
(i) 0-18 (ii) 19-24 (iii) 25-35 (iv) 36-50 (v) 50+
4. Which area do you belong to?
(i) Urban (ii) Rural
5. Which mobile connection do you use?
(i) Ufone (ii) Zong (iii) Warid (iv) Telenor (v) Mobilink
6. As there are many Cellular Companies in the Telecom Industry, do you think because of the
competition, the services are being improved? (Please tick appropriate one.)
(i) Yes (ii) No
7. Which offers & services do you avail most often?
(i) Call Packages
(ii) SMS Bundles
(iii) GPRS/EDGE & MMS
(iv) Others (Please specify)…………………………………………………………………………………
8. If you use Call Packages, which company, do you think, is offering lowest calling rates for On-
Net & Off-Net calls?
(i) Ufone (ii) Zong (iii) Warid (iv) Telenor (v) Mobilink
9. If you use SMS Bundles, which company, do you think, is offering Best SMS Bundles for On-
Net & Off-Net?
(i) Ufone (ii) Zong (iii) Warid (iv) Telenor (v) Mobilink
10. If you use GPRS/EDGE and MMS, which company, do you think, is offering best GPRS/EDGE
and MMS bases services?
(i) Ufone (ii) Zong (iii) Warid (iv) Telenor (v) Mobilink
11. Which Cellular Company do you think is doing best in Pakistan on the whole?
(i) Ufone (ii) Zong (iii) Warid (iv) Telenor (v) Mobilink
12. Why do you think the Cellular Company you selected is best?
(i) Low Tariffs
(ii) Bundle Offers
(iii) Value Added Services
(iv) Wide Coverage
(v) Service Quality & Standards
(vi) Others (Please specify)…………………………………………………………………..............................
13. Do you agree that new Cellular Companies be allowed to enter in the Telecom Industry?
(i) Yes (ii) No
14. Your suggestion(s) for the new Cellular Company?
(i) Bring Down Tariffs
(ii) Bring More Bundle Offers
(iii) Enhance Value Added Services
(iv) Improve Service Quality
(v) Others (Please specify)……………………………………………………………………………………………….