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  • ME-494 Total Quality Management

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    Saif Javed
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    Total Quality Management (TQM) is a management approach that aims for excellence and reliability in all aspects of an organization. It is based on principles from various fields including art, science, engineering, philosophy and social sciences. Key concepts of TQM include continuous management commitment to quality, listening to customer feedback, effective employee involvement and training, continuous process improvement, treating suppliers as partners, and using data analysis. Implementing a TQM strategy can help businesses survive through continuous improvement and economics. However, there are also obstacles like lack of management commitment, inability to change culture, and inadequate attention to customers.

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    Total Quality Management (TQM) is a management approach that aims for excellence and reliability in all aspects of an organization. It is based on principles from various fields including art, science, engineering, philosophy and social sciences. Key concepts of TQM include continuous management commitment to quality, listening to customer feedback, effective employee involvement and training, continuous process improvement, treating suppliers as partners, and using data analysis. Implementing a TQM strategy can help businesses survive through continuous improvement and economics. However, there are also obstacles like lack of management commitment, inability to change culture, and inadequate attention to customers.

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    3 views16 pages

    ME-494 Total Quality Management

    Uploaded by

    Saif Javed
    Total Quality Management (TQM) is a management approach that aims for excellence and reliability in all aspects of an organization. It is based on principles from various fields including art, science, engineering, philosophy and social sciences. Key concepts of TQM include continuous management commitment to quality, listening to customer feedback, effective employee involvement and training, continuous process improvement, treating suppliers as partners, and using data analysis. Implementing a TQM strategy can help businesses survive through continuous improvement and economics. However, there are also obstacles like lack of management commitment, inability to change culture, and inadequate attention to customers.

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    of 16

    ME-494

    TOTAL QUALITY MANAGEMENT


    What do we mean by
    • Total
    in all respects
    • Quality
    wow factor/excellence/reliable/…..
    • Management
    managing/controlling/directing
    TQM is based on
    • Art • Guidelines
    • Science
    • Engineering
    • Philosophy
    • Social Sciences
    • Quantitative Methods
    • Procedures
    • Rules
    Key Concepts
    1)Continuous involvement of committed
    management to focus on quality
    programme.
    Defining Statement/Vision/
    Communication to all those involved
    Key Concepts…(cont)
    2) Voice of internal/external customers
    Team play
    Feedback from fellows
    Key Concepts…(cont)
    3) Effective involvement and utilisation of
    entire workforce.
    Training employees
    Skills transfer to employees
    courses undertaken by employees

    optimisation/improvement.
    Key Concepts…(cont)
    4) Continuous Improvement of
    processes[business/production] using
    tools/techniques/surveys etc etc
    Key Concepts…(cont)
    5) Suppplier is a partner indeed.

    Supplier Process Output

    Few suppliers whom you communicate


    effectively your quality requirements
    and treat him as an equal partner
    Key Concepts…(cont)
    6) Quantitative Analysis/Data for each
    functional area should be
    communicated to internal
    customers/fellows
    e.g uptime/downtime/defective % etc
    Reasons to implement TQM
    Strategies
    • Economics
    • Survival of the fittest
    • Continuous Improvement
    iPhone 4
    N97
    • Which one is better?
    • Why?
    • The answer is
    performance, features, conformance,
    reliability, durability, service, response,
    aesthetics, reputation and …
    Quality
    • “Degree to which a set of inherent
    characteristics fulfills requirements”
    ISO 9000: 2000
    TQM
    Obstacles/Hindrances to implement
    • Lack of management Commitment
    • Inability to change organizational culture
    • Improper Planning
    • Lack of Continuous Training and Education
    • Incompatible Organisational Structure
    differences between
    individuals/departments)
    • Ineffective Quantitative Techniques
    Hindrances to implement..(cont)
    • Lack of Access to Data and Results
    • Inadequate Attention to Internal/External
    customers
    • Inadequate Empowerment and Team play
    • Failure to Continually Improve

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