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    DHM - Principle of Front Office - Shahnizam - OCIP - T12011 - A

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    Fatima Marlyna
    Olympia College provides guidelines for a front office assignment. The assignment requires students to submit a 1500 word response for each question in double spaced Times New Roman font, bound together with question separators. Plagiarism will result in automatic failure. Both questions must be answered and there is a 10% presentation component. Question 1 requires an explanation of the tasks and responsibilities of various front office roles like the front office manager, assistant manager, front desk representative, night auditor, and cashier. It also requires an organizational chart comparing roles in small, mid-size, and large hotels. Question 2 asks students to write about front office staff skills for positive guest relations during a guest's first impression.

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    DHM - Principle of Front Office - Shahnizam - OCIP - T12011 - A

    Uploaded by

    Fatima Marlyna
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    Olympia College provides guidelines for a front office assignment. The assignment requires students to submit a 1500 word response for each question in double spaced Times New Roman font, bound together with question separators. Plagiarism will result in automatic failure. Both questions must be answered and there is a 10% presentation component. Question 1 requires an explanation of the tasks and responsibilities of various front office roles like the front office manager, assistant manager, front desk representative, night auditor, and cashier. It also requires an organizational chart comparing roles in small, mid-size, and large hotels. Question 2 asks students to write about front office staff skills for positive guest relations during a guest's first impression.

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    Olympia College provides guidelines for a front office assignment. The assignment requires students to submit a 1500 word response for each question in double spaced Times New Roman font, bound together with question separators. Plagiarism will result in automatic failure. Both questions must be answered and there is a 10% presentation component. Question 1 requires an explanation of the tasks and responsibilities of various front office roles like the front office manager, assistant manager, front desk representative, night auditor, and cashier. It also requires an organizational chart comparing roles in small, mid-size, and large hotels. Question 2 asks students to write about front office staff skills for positive guest relations during a guest's first impression.

    Copyright:

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    Download as DOCX, PDF, TXT or read online from Scribd
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    Download as docx, pdf, or txt
    20 views2 pages

    DHM - Principle of Front Office - Shahnizam - OCIP - T12011 - A

    Uploaded by

    Fatima Marlyna
    Olympia College provides guidelines for a front office assignment. The assignment requires students to submit a 1500 word response for each question in double spaced Times New Roman font, bound together with question separators. Plagiarism will result in automatic failure. Both questions must be answered and there is a 10% presentation component. Question 1 requires an explanation of the tasks and responsibilities of various front office roles like the front office manager, assistant manager, front desk representative, night auditor, and cashier. It also requires an organizational chart comparing roles in small, mid-size, and large hotels. Question 2 asks students to write about front office staff skills for positive guest relations during a guest's first impression.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as DOCX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    Download as docx, pdf, or txt
    of 2

    OLYMPIA COLLEGE

    Principle Of Front Office


    DM 103A(09)
    Assignment 2011
    Olympia College Assignment Diploma in Hospitality Management

    QUESTION

    Guidelines to Students:

    1) The word count should be limited 1500 words for each assignment.
    2) Use Front Times New Roman 12 and types in double line spacing.
    3) Both question should be submitted as one assignment and bound in one booklet with
    separators/sheets for each of the questions.
    4) cut and paste work, plagiarism and undeclared sources will result in a automatic failure
    5) All assignments or projects will have a compulsory presentation requirement which carries
    10 % communication skills, visual aids and personal grooming are the criteria for obtaining
    the 10 %.
    (2Q * 30% = 60%)
    Presentation (10%)
    Answer both questions:

    1) Front Office or Front desk (reception) is the first impression for lodging establishment.
    Explain in detail about the task and responsibility of the following:
    Front Office Manager
    Assistant Front Office Manager
    Front Desk Representative
    Night Auditor
    Cashier
    Reservationist
    Telephone Operator
    Support your answer by giving a Front Office organization chart adapted from a small Hotel,
    mid size Hotel and large Hotel.

    2) Front office staffs must have certain skills to attract guests during the first impression. Write
    about Front Office staff skill in guest relations.

    Principles Of Front Office. Page 2 of 2

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