QUESTIONNAIRE (cre)

Name:

Designation:

Place:

MDN :

1) How long have you been associated with Customer Relation Team?

A. Less than 1yr B.1year-2years C. More than 2 years

2) How many customers you handle per day (Average)?

A. Less than 10 B. 10 -20 C. 20-30 D. More than 30

3) Do you think the proportion of employee to the customer is balance in the store?

A. Yes B. No

4) Are you doing your job beyond the schedule time?

A. Yes B. No

5) How much time do you take to solve the customer’s queries (Average) ?

6) In which way you make the customer ease/comfortable, while answering their queries?

7) What are the common queries of the customers?

8) Describe a difficult situation you have come across while handling a customer?
9) Which part you like most in your job?

10) How do you manage the situation when the customer says that the bill is more?

11) How do you rate your job as satisfactory?

(1…very dissatisfied 2…dissatisfied 3…neither satisfied nor dissatisfied 4…satisfied 5….

Very satisfied)
1………………..2…………………..3…………………..4…………………..5…………………

12) What are your expectations from Reliance comm.… to help you performing your job
better?

Thank you for your cooperation.

Have a nice day.