1.

Click on Start --> Run --> and type in 'regedit' followed by the enter key (
if Vista Start search or windows+R )
2. Expand the "HKEY_LOCAL_MACHINE" key (looks like a folder) by double clicking
it (or
3. clicking the "+" next to it.)
4. Expand the "SYSTEM" Key
5. Expand the "CurrentControlSet" Key
6. Expand the "Control" Key
7. Expand the "Class" Key
8. Please look for a key containing the following string of letter and numbers:
{4D36E965-E325-11CE-BFC1-08002BE10318}
9. High light this key by left clicking once on it
10. On the right hand side you are looking for "UpperFilters" and "LowerFilters"
under the "Name" column, once you find these please delete them by right clicki
ng on them and choosing "delete"
11. Please exit the registry by clicking on the "X" in the top right hand corner
of the screen
Reboot your computer