CRM & IT (session 2)

COMPUTER ARCHITECTURES
Client Server Architectures
 Thin Client VS Fat Client
1. Control over the UI
2. Location of software that performs
functions
3. Location of data
 Data Input
• Contact points
• Point of sale input
• Keyed and scanned data input
• Internet input
• Data storage
– Storage area network (SAN)
– Storage resource management (SRM)
 Database Structures
• Relational structure
– Primary key
– Secondary key
• Multidimensional Database
– Cube, hypercube
 Data Analysis and Information
Delivery
• Reports and DB quires
• Mathematical modeling
• Data mining
– Verification
– Knowledge discovery
• Online Analytical Processing (OLAP)