Poor Usage Examples

No subject line
 Poor Usage

Action required and key points are hidden in

the message
•
• To: GeorgianaJones@Fide.com
• cc:
• Bcc:
• Subject: REQUEST FOR A PERSONAL MEETING SO THAT I AM ABLE TO THANK YOU IN PERSON
•
• DEAR MRS. JONES,
• I AM CLARA REED AND I AM RECENTLY APPOINTED AS THE NEW ENGINEER AT FIDE. I WAS HIRED LAST FRIDAY AND
I WAS TOLD BY MY MANAGER MR. RED TO TALK TO YOU PERSONALLY AFTER I CONFIRM MY JOINING. I MUST
APPRECIATE THE CORPORATE CULTURE THAT YOU HAVE MAINTAINED IN THE OFFICE. I AM HONORED TO BE A
PART OF SUCH A CULTURE.
• IN THIS REGARD I REQUEST YOU TO GRANT ME AN APPOINTMENT WITH YOU TO GIVE ME AN OPPORTUNITY TO
THANK YOU IN PERSON. I UNDERSTAND THAT YOU ARE A VERY BUSY PERSON AND A SHORT MEETING AT YOUR
CONVENIENCE WOULD SERVE MY PURPOSE. IT IS A PLEASURE WORKING WITH FIDE AND YOU.
• I WILL BE LOOKING FORWARD FOR ANY INTIMATION FROM YOU.

• THANKS AND REGARDS,

• CLARA REED,
• ENGINEER,
• FIDE SERVICES
 Quality Communications
 Email is not the right communication
tool when “quick response” is needed
 Use email to convey non-sensitive or
non-emotional information
 E-Mail Ettiquetes

• 1. Keep messages clear and brief.

• 2. Use proper English, spelling and grammar. Avoid email
specific abbreviations (i.e. BTW, ICWUM, LOL etc.).
• 3. Return emails promptly – within one business day.
• 4. Include a subject line to clearly identify the purpose of
your message.
• 5. Review the content of your email prior to sending it
out. You cannot retrieve your message once it is sent.
• 6. Avoid sending jokes and other personal emails through
your workplace email - you may be monitored.
• Keep the tone proper .When you communicate with another
person face to face, 93% of the message is non-verbal. E-mail
has no body language. The reader cannot see your face or
hear your tone of voice so chose your words carefully and
thoughtfully.
• Don’t use capital letters.
 General Tips
Font:
 Use standard font throughout the message
content
 Avoid colored fonts in a professional email
 Be very specific with the use of bold, italic or
underline font style
 Keep the size of the font visible and constant
 Paragraph and line spacing should be legitimate
and visually appealing
 Avoid short forms or slang (e.g. ‘u’ instead of
‘you’, ‘y’ instead of ‘why’, ‘r’ instead of ‘are’, etc)
 Check for Spelling and Grammar