Professional Documents
Culture Documents
Adv Contents
Adv Contents
Adv Contents
page 6
Unit 2 Consultant interview Time to break out Telephone strategies: Training at SmileCo
Training from campus clarifying and Writing: e-mail
Multiword verbs confirming
Writing: e-mails
page 14
page 30
Unit 5 The future of work India: call centres ring Resolving conflict Delaney: call-centre
Employment the changes Writing: e-mails absenteeism
trends Cohesive devices Writing: internal
Using inversion for e-mail
page 42 emphasis
Unit 6 Business ethics and Corporate responsibility Ethical problem- Stitch Wear clothing
Business corporate social without the waffle solving Writing: action points
responsibility Multiword verbs Managing meetings from a meeting
ethics
Writing: action
page 50 minutes
page 58
Unit 8 Choosing and Could it be you when Negotiating sales Mobi-net: it’s their
Consultants managing consultants they need an expert? Writing: terms and call
Negation using conditions Writing: summary
prefixes of consultancy
page 70 Conditionals agreement
page 86
Unit 10 Successes and Net gains on the shop Presentations: Improving the online
Doing business failures in e-business front summarising and experience
Cleft sentences dealing with questions Writing: proposal of
online
Writing: presenting recommendations
page 90 information on a
website
Unit 11 Everywoman: helping The bruises of the Telephone strategies Copisistem: the next
New business women start their bandwagon Chasing payment step
own businesses Noun phrases Writing: job advert
Writing: a letter
chasing payment
page 98
Unit 12 Talking to two project Not enough good Writing: briefing Leatty Shanghai: a
Project managers project managers? multinational teams construction project
management Cohesion Teleconferencing Writing: assessment
report
page 106
page 114