CA Brand Standards Manual

CAMBRIA SUITES
S TA N DA R D S M A N UA L
Effective February 1, 2009
ALL RIGHTS RESERVED.
NEITHER THIS BOOK NOR ANY PART THEREOF MAY BE

REPRODUCED WITHOUT WRITTEN PERMISSION OF
CHOICE HOTELS INTERNATIONAL, INC.
©2009 Choice Hotels International 050409

C ambria S uites S T andards M anual 2 0 0 9
Preface and Introduction

How To Use This Manual Electronically . . . . . . . . . . . . . . . . . . . . . . . . . . . . iv
Preface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . v
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . vii
100 Rules of Operation

101.00 Universal Service Standards . . . . . . . . . . . . . . . . . . . . . . . . . 100-1
102.00 Organizational Management and Training . . . . . . . . . . . . . . 100-10
103.00 Quality Assurance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100-16
104.00 Safety, Security & Risk Control . . . . . . . . . . . . . . . . . . . . . . 100-22
105.00 Universal Facility Standards . . . . . . . . . . . . . . . . . . . . . . . 100-27
106.00 Housekeeping & Maintenance Services . . . . . . . . . . . . . . . . 100-38
107.00 Refresh Center . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100-60
108.00 Reception Desk . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100-66
109.00 Rate Strategy & Reservations . . . . . . . . . . . . . . . . . . . . . . . 100-74
110.00 Transportation Services . . . . . . . . . . . . . . . . . . . . . . . . . . . 100-80
111.00 Universal Food & Beverage Standards . . . . . . . . . . . . . . . . . 100-82
112.00 Banquets and Meetings . . . . . . . . . . . . . . . . . . . . . . . . . . . 100-90
200 Marketing and Brand Identity

201.00 Marketing Programs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 200-1
202.00 Brand Identity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 200-6
203.00 Signage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 200-12
204.00 Vehicle Graphic Standards . . . . . . . . . . . . . . . . . . . . . . . . . 200-19
205.00 Compliance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 200-20
300 Information Technology and Telecommunications

301.00 Property Management Systems . . . . . . . . . . . . . . . . . . . . . . . 300-1
302.00 High-Speed Internet Access (HSIA) . . . . . . . . . . . . . . . . . . . 300-3
303.00 Voice, Data and Video Cabling Infrastructure . . . . . . . . . . . . 300-8
304.00 DMX MUSIC Distributed Audio Standards . . . . . . . . . . . . . . . 300-11
305.00 Telecommunications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 300-13
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400 Architecture and Engineering

Architecture & Engineering Abbreviations . . . . . . . . . . . . . . . . . . v
401.00 General Site . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 400-1
402.00 Welcome Areas . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 400-11
403.00 “Reflect” Public Food Service . . . . . . . . . . . . . . . . . . . . . . . 400-19
404.00 Meeting Spaces . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 400-24
405.00 Public Circulation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 400-27
406.00 Guest Services Areas . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 400-30
407.00 “Refresh” Recreation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 400-33
408.00 Guest Suite . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 400-39
409.00 Guest Bath . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 400-43
410.00 Administration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 400-46
411.00 Back of House Food Service . . . . . . . . . . . . . . . . . . . . . . . . 400-51
412.00 Housekeeping . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 400-52
413.00 Back of House Circulation . . . . . . . . . . . . . . . . . . . . . . . . . 400-55
414.00 Engineering . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 400-56
415.00 System Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 400-60
416.00 Project and Construction Management . . . . . . . . . . . . . . . . 400-65
500 Interior Design

501.00 Interior Design Process . . . . . . . . . . . . . . . . . . . . . . . . . . . . 500-1
502.00 Welcome Areas . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 500-2
503.00 “Reflect” Public Food Service . . . . . . . . . . . . . . . . . . . . . . . . 500-8
504.00 Meeting Space . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 500-11
505.00 Public Space Circulation . . . . . . . . . . . . . . . . . . . . . . . . . . 500-13
506.00 Guest Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 500-16
508.00 Public Space Finish Standards . . . . . . . . . . . . . . . . . . . . . . 500-20
509.00 Guest Suite . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 500-28
510.00 Guest Bath . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 500-35
511.00 Guest Suite/Bath FF&E . . . . . . . . . . . . . . . . . . . . . . . . . . . . 500-38
512.00 Back of House Administration . . . . . . . . . . . . . . . . . . . . . . 500-39
514.00 Back of House Housekeeping . . . . . . . . . . . . . . . . . . . . . . . 500-43
515.00 Back of House Finish Standards . . . . . . . . . . . . . . . . . . . . . 500-44
Index
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S TA N DA R D S M A N UA L USING THE MANUAL
How To Use This Manual Electronically

This manual has been designed to be accessed electronically and has several interactive features for your
convenience and ease of use. For the best results, please make note of the following:
• The minimum software requirement for reading and accessing this PDF file with all
the available tools is Adobe Acrobat 7 Reader; Acrobat Reader 8 is recommended. To
download the free latest version, visit www.adobe.com.
• Download the manual completely before attempting to print. If you plan to reference the
manual frequently, it is faster and more convenient to access it from your hard drive.
• There is an interactive Table of Contents, which you will notice down the left side of
your screen. You may use the interactive Table of Contents, or refer to the main Table of
Contents page at the beginning of the manual. To move your cursor to a particular section
within the manual quickly, simply click on the desired section on the interactive Table of
Contents or on the main Table of Contents page.
• In Acrobat 7: To search for a particular word or phrase in the manual, click on the
binoculars icon at the top of each page. A box will appear asking you for which word or
phrase you would like to search. After typing in the word or phrase (i.e., “smoking”) you
will be asked, “Where would you like to search?” and be given the options of “In the
current PDF document” or “All PDF documents in (options for your computer).” To
further aid you in your search, you will also be given the option to select “whole words
only,” “case-sensitive,” “include bookmarks,” and “include comments.” Results will appear
with the searched word or phrase highlighted in each sentence in which they appear in the
document. Move your cursor over each sentence to see the page where it appears. The
actual page itself appears in the middle column of your screen. There are also advanced
search options that may be accessed.
• In Acrobat 8: To search for a particular word or phrase in the manual, type what you’d
like to search in the “Find” field in the menu bar at the top of each page, then press the
“Enter” key. Continue searching by clicking the page “Forward” or “Backward” icons to
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• Another useful feature is the zoom in and zoom out option, which appears on the toolbar
as “-“and “+” icons. These options let you customize the size of the page to fit your
screen.
If you have any questions about this electronic version or about the content of this manual, please
contact Senior Director, Cambria Suites Brand Management:
Choice Hotels International

10720 Columbia Pike
Silver Spring, MD 20901
Tel: (301) 592-6100
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S TA N DA R D S M A N UA L P reface
Preface
General
The Cambria Suites Rules & Regulations Manual (“Standards Manual”) has been developed
to provide the Licensee with the required minimum standards, procedures, rules, regulations,
policies and techniques of the Cambria Suites® hotel system. These requirements are subject
to change, amendment or supplement periodically by Choice Hotels International (“Choice”).
Choice Hotels International has the responsibility to ensure compliance with, and the authority
to grant exceptions to the standards as it deems appropriate and in the best interest of the
Cambria Suites hotel system.
To achieve and maintain high standards of quality, service and associated goodwill for the
Cambria Suites hotel system, it will be essential that the Licensee adhere strictly to all elements
of the Cambria Suites hotel system including, without limitation, the Standards Manual and
the license agreement. The Licensee must comply with and maintain the standards at a level
equal to or greater than the requirements set out in the Standards Manual. Violation of
any of these standards by the Licensee could be deemed a substantial and material violation
or default of the license agreement, and it would be the responsibility of Choice Hotels
International to take the necessary action to protect the integrity of the Cambria Suites hotel
system.
Code Compliance
Throughout these Rules & Regulations, there are obligations on Licensees to comply with all
applicable laws, regulations and codes, such as life safety, building, and health codes. It is not
within the scope of reviews/inspections of hotels by Choice Hotels International to determine
the Licensees’ compliance with such laws, regulations and codes, nor does Choice have the
knowledge or expertise to make such determinations. Choice relies solely on representations
from Licensees that their hotels are in compliance.
Ownership
This document is the property of Choice Hotels International and must be surrendered to
Choice Hotels International upon request.
Interpretation
Questions regarding the contents of these Rules & Regulations should be directed to the
Cambria Suites Brand Management department at Choice Hotels International. Improper
interpretation on the part of the user will not be considered as an acceptable reason for non-
compliance.
Revisions
Amendments or revisions to the Rules & Regulations must be incorporated into this Manual
upon receipt from Choice Hotels International. Superseded pages should be removed and
discarded when so advised by Choice Hotels International.
C A mbria S uites | E ffective F ebruary 1 , 2 0 0 9 v

S TA N DA R D S M A N UA L P reface
Corrections, Additions and Deletions

Suggested revisions to the Rules & Regulations are encouraged from Licensees and General
Managers and will be considered. All such suggestions must be submitted in writing to the
Cambria Suites Brand Management Department at Choice Hotels International.
ALL RIGHTS RESERVED.
NEITHER THIS BOOK NOR ANY PART THEREOF MAY BE REPRODUCED
WITHOUT WRITTEN PERMISSION OF CHOICE HOTELS INTERNATIONAL, INC.
C A mbria S uites | E ffective F ebruary 1 , 2 0 0 9 vi

S TA N DA R D S M A N UA L INTRODUCTION
Introduction
Cambria Suites by Choice Hotels…Where Style & Lifestyle Meet
The Cambria Suites is an upscale, select service, all-suite brand that competes directly with the
premier brands at the lower upscale market.
All aspects of the Cambria Suites hotel have been designed to take advantage of new trends
in lodging, reflecting the expectations of guests who want to carry their lifestyle with them
when they travel. Offering the latest technology surrounded by a sophisticated, contemporary
design that is both stylish and comfortable creating the ideal combination of form and
function. The design is just the starting point for Cambria Suites. The experience is enhanced.
The high quality of guest service is the most important factor that makes our guest’s
experience memorable and makes up a large part of what makes Cambria Suites a premier
brand. The experience is further enhanced by the high quality amenities as well as Food &
Beverage options such as the state-of-the-art fitness center, Bath & Body Works personal bath
amenities and Wolfgang Puck barista bar.
The reliability and consistency of the Cambria Suites hotel system to deliver a strong
product combined with high-quality services and amenities will be maintained by the
use of standards captured in this Rules & Regulations Manual. This Standards Manual,
which is a fluid document that evolves with the brand, has been designed to establish
the minimum requirements for the construction, furnishing and operation of a Cambria
Suites Hotel.
Choice Hotels International provides the Rules & Regulations Manual for your use and
reference during the term of your license agreement. Periodic inspections of the hotels in
the system will be conducted to ensure compliance with the terms and standards set forth
in this Manual.
By working together, the Cambria Suites brand will be able to not only compete but lead
the way which others will follow.
About This Manual

This Manual has been designed to be user friendly, making it easy for you to find what
you need when you need it, and to reflect the overall direction of the brand.
To accomplish this, we have organized the Manual into five sections each representing the
major functional areas:
• Rules of Operation
• Marketing & Brand Identity Standards
• Information Technology & Telecommunications Standards
• Architecture & Engineering Standards
• Interior Design Standards
Each section begins with a table of contents for a quick reference.
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S TA N DA R D S M A N UA L INTRODUCTION
When searching for a specific item, first identify the topic to which that item is related. For
example, if you wish to know if a complimentary newspaper is required, you would first
determine that you are asking a hotel operations question. Then you would consult the Rules
of Operation section’s Table of Contents to determine on what page your information resides.
As many regulations affect other standards, we have included cross-references to those
related sections throughout this Standards Manual when appropriate. This will ensure
that you will have complete information on any topic.
Contacts
In order to assist you with questions that you may have as you use this Standards Manual,
please contact the Senior Director, Cambria Suites Brand Management at the address listed
below:
10720 Columbia Pike
Tel: (301) 592-6100
Additional contact information is provided within each section where necessary. For all
other questions, contact your Hotel Performance Support Director.
C A mbria S uites | E ffective F ebruary 1 , 2 0 0 9 viii

100
R U L E S O F O P E R AT I O N

100 Rules of Operation
101.00 Universal Service Standards . . . . . . . . . . . . . . . . . . . . . . . . . 100-1

101.01 Cambria Style – Passionate Service . . . . . . . . . . . . . . . . . . . . 100-1
101.02 Teamwork . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100-2
101.03 Written Communications . . . . . . . . . . . . . . . . . . . . . . . . . . . 100-2
101.04 Telephone Etiquette . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100-2
101.05 Guest Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100-3
101.06 Wake-up Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100-4
101.07 Cambria Pledge – Unconditional Guest Satisfaction Guarantee . 100-4
101.08 Problem Logging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100-6
101.09 Providing Guest Suite Services . . . . . . . . . . . . . . . . . . . . . . . 100-6
101.10 Special Needs ADA Compliance . . . . . . . . . . . . . . . . . . . . . . 100-6
101.11 Pet Policy/Accommodating Service Animals . . . . . . . . . . . . . . 100-7
101.12 In Room Television Channel Selection . . . . . . . . . . . . . . . . . . 100-7
101.13 Guest Service Directory . . . . . . . . . . . . . . . . . . . . . . . . . . . 100-8
101.14 Comment Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100-9
101.15 Solicitation of Tips . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100-9
102.00 Organizational Management and Training . . . . . . . . . . . . . . 100-10

102.01 Professional Employee Appearance and Grooming . . . . . . . . 100-11
102.02 General Training, Knowledge and Expertise . . . . . . . . . . . . . 100-12
102.03 Manager on Duty Program Requirements . . . . . . . . . . . . . . . 100-13
102.04 Reception Desk/Guest Service Team Members Training . . . . . . 100-13
102.05 Food & Beverage Team Member Training . . . . . . . . . . . . . . . 100-13
102.06 Owner’s Awareness Workshop . . . . . . . . . . . . . . . . . . . . . . . 100-14
102.07 General Manager Training . . . . . . . . . . . . . . . . . . . . . . . . . 100-14
102.08 Director of Sales Training . . . . . . . . . . . . . . . . . . . . . . . . . 100-15
102.09 Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100-15
102.10 Convention & Regional Meetings . . . . . . . . . . . . . . . . . . . 100-15
103.00 Quality Assurance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100-16

103.01 Hotel Opening Staff Pre-requisites and
Brand Training Certification . . . . . . . . . . . . . . . . . . . . . . . 100-16
103.02 Operations/Physical Plant Pre-requisites Prior to Opening . . . 100-17
103.03 Total Quality Ranking Measure . . . . . . . . . . . . . . . . . . . . . . 100-18
103.04 Reviews and Inspections . . . . . . . . . . . . . . . . . . . . . . . . . 100-19
103.05 Brand Standards Compliance Program . . . . . . . . . . . . . . . . . 100-19
103.06 Failed Inspections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100-20
103.07 De-Identification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100-21
103.08 Brand Standards Waiver Requests . . . . . . . . . . . . . . . . . . . . 100-21
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104.00 Safety, Security & Risk Control . . . . . . . . . . . . . . . . . . . . . . 100-22

104.01 Life Safety Systems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100-22
104.02 Electronic Lock System . . . . . . . . . . . . . . . . . . . . . . . . . . . 100-22
104.03 Entry Door Accessories . . . . . . . . . . . . . . . . . . . . . . . . . . . 100-23
104.04 Keycards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100-23
104.05 Keycard/Registration Racks . . . . . . . . . . . . . . . . . . . . . . . . 100-23
104.06 Safe Deposit Boxes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100-23
104.07 In-Room Safes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100-24
104.08 Reception Desk Entry . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100-24
104.09 Incident Response and Reporting . . . . . . . . . . . . . . . . . . . . 100-24
104.10 Emergency Telephone Number List . . . . . . . . . . . . . . . . . . . 100-24
104.11 Required Insurance Coverage . . . . . . . . . . . . . . . . . . . . . . . 100-25
105.00 Universal Facility Standards . . . . . . . . . . . . . . . . . . . . . . . 100-27

105.01 Employee Accountability . . . . . . . . . . . . . . . . . . . . . . . . . 100-27
105.02 Exterior Environment . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100-27
105.03 Exterior Signs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100-28
105.04 Flags . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100-28
105.05 Smoke Free Interior Environment . . . . . . . . . . . . . . . . . . . . 100-29
105.06 Interior Cleanliness & Maintenance . . . . . . . . . . . . . . . . . . 100-29
105.07 Lobby Area and Interior . . . . . . . . . . . . . . . . . . . . . . . . . . 100-30
105.08 Energy Management Systems . . . . . . . . . . . . . . . . . . . . . . . 100-34
105.09 Scent Program . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100-34
105.10 Lights, Light Fixtures & Lighting Levels . . . . . . . . . . . . . . . 100-35
105.11 On Property . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100-37
106.00 Housekeeping & Maintenance Services . . . . . . . . . . . . . . . . 100-38

106.01 General Housekeeping Services . . . . . . . . . . . . . . . . . . . . . 100-38
106.02 Do Not Disturb Services . . . . . . . . . . . . . . . . . . . . . . . . . . 100-40
106.03 Supplemental Suite Equipment . . . . . . . . . . . . . . . . . . . . . 100-40
106.04 Infant Supplies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100-40
106.05 Rollaway Beds . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100-41
106.06 Lost and Found Services . . . . . . . . . . . . . . . . . . . . . . . . . . 100-41
106.07 Preventive Maintenance and General Maintenance . . . . . . . . 100-41
106.08 Laundry and Dry Cleaning Same-Day Service . . . . . . . . . . . . 100-42
106.09 Deep Cleaning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100-43
106.10 Air Quality and HVAC . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100-43
106.11 Lighting Levels and Fixtures . . . . . . . . . . . . . . . . . . . . . . . 100-44
106.12 Floors and Floor Coverings . . . . . . . . . . . . . . . . . . . . . . . . 100-44
106.13 Walls, Wall Coverings, Wall Bases, Ceilings and Vents . . . . . . 100-44
106.14 Windows and Window Coverings . . . . . . . . . . . . . . . . . . . . . 100-44
106.15 Furnishing Arrangement and Condition . . . . . . . . . . . . . . . . 100-44
106.16 Guest Suite Amenities, Linen & Supplies . . . . . . . . . . . . . . . 100-45
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106.17 Guest Suite Linen & Bedding . . . . . . . . . . . . . . . . . . . . . . 100-49

106.18 Guest Bath Amenities & Supplies . . . . . . . . . . . . . . . . . . . . 100-55
106.19 Bathroom Amenities . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100-57
106.20 Guest Bath Terry & Softgoods . . . . . . . . . . . . . . . . . . . . . . 100-57
106.21 Bathroom Cleanliness and Condition . . . . . . . . . . . . . . . . . 100-59
106.22 Hot Water . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100-59
107.00 Refresh Center . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100-60

107.01 Hours of Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100-60
107.02 Signage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100-60
107.03 Emergency Telephones . . . . . . . . . . . . . . . . . . . . . . . . . . . 100-60
107.04 Facility and Equipment Maintenance . . . . . . . . . . . . . . . . . 100-61
107.05 Fitness Center Cleanliness and Condition . . . . . . . . . . . . . . . 100-61
107.06 Fitness Center Equipment . . . . . . . . . . . . . . . . . . . . . . . . . 100-61
107.07 Pool Cleanliness and Condition . . . . . . . . . . . . . . . . . . . . . 100-64
107.08 Pool Towels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100-65
107.09 Pool Safety . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100-65
108.00 Reception Desk . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100-66

108.01 Reception Desk Appearance . . . . . . . . . . . . . . . . . . . . . . . 100-66
108.02 Reception Desk Staffing . . . . . . . . . . . . . . . . . . . . . . . . . . 100-66
108.03 Local Area Maps & Directions . . . . . . . . . . . . . . . . . . . . . . 100-67
108.04 Check-in and Check-out Times . . . . . . . . . . . . . . . . . . . . . . 100-67
108.05 Guest Suite Number Privacy . . . . . . . . . . . . . . . . . . . . . . . 100-67
108.06 Registration Information Verification and Traditional Check-in
Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100-67
108.07 Registration – Choice Privileges® Express Check-in . . . . . . . . 100-68
108.08 Reception Desk Arrival Welcome Call . . . . . . . . . . . . . . . . . 100-69
108.09 Luggage Carts and Luggage Storage . . . . . . . . . . . . . . . . . . 100-69
108.10 Luggage Claim Checks . . . . . . . . . . . . . . . . . . . . . . . . . . . 100-70
108.11 Complimentary Daily Newspapers . . . . . . . . . . . . . . . . . . . . 100-70
108.12 Umbrellas . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100-70
108.13 Facsimile Machine . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100-70
108.14 Amenities and Supplies Available at the Reception Desk . . . . 100-71
108.15 Equipment for Disabled Guests . . . . . . . . . . . . . . . . . . . . . 100-71
108.16 Guest Requests . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100-71
108.17 Refill Convenience Store-Retail Services and Sundry Products 100-72
108.18 Traditional and Express Check-Out Services . . . . . . . . . . . . . 100-72
108.19 Support Team Complimentary Accommodations . . . . . . . . . . 100-73
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109.00 Rate Strategy & Reservations . . . . . . . . . . . . . . . . . . . . . . . 100-74

109.01 Rate Structure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100-74
109.02 Reservations Hours, 800 Number and Waiting Queues . . . . . . 100-75
109.03 Property Information Loaded in CRS . . . . . . . . . . . . . . . . . . 100-77
109.04 Cancellation of Reservations . . . . . . . . . . . . . . . . . . . . . . . 100-77
109.05 Honoring Confirmed Reservation Rates and Suite Types . . . . . 100-77
109.06 Cambria Relocation Policy . . . . . . . . . . . . . . . . . . . . . . . . 100-78
109.07 Choice Employee Rate . . . . . . . . . . . . . . . . . . . . . . . . . . . 100-78
109.08 Fees & Commissions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100-79
110.00 Transportation Services . . . . . . . . . . . . . . . . . . . . . . . . . . . 100-80

110.01 Airport Designation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100-80
110.02 Courtesy Vehicles . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100-80
110.03 Driver Licensing and Local Regulations . . . . . . . . . . . . . . . . 100-81
110.04 Driver Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100-81
111.00 Universal Food & Beverage Standards . . . . . . . . . . . . . . . . . 100-82

111.01 General Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . 100-82
111.02 Food & Beverage Preparation . . . . . . . . . . . . . . . . . . . . . . 100-84
111.03 Hours of Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100-85
111.04 Reflect Dining . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100-86
111.05 Barista Bar/Beverage Service Operations . . . . . . . . . . . . . . . 100-87
111.06 Suite Service (Room Service) . . . . . . . . . . . . . . . . . . . . . . . 100-88
111.07 Refill Convenience Store & Grab ‘n Go Menu Selections . . . . . 100-89
112.00 Banquets and Meetings . . . . . . . . . . . . . . . . . . . . . . . . . . . 100-90

112.01 Room Signage and Names . . . . . . . . . . . . . . . . . . . . . . . . . 100-90
112.02 Meeting/Banquet Management . . . . . . . . . . . . . . . . . . . . . 100-90
112.03 Meeting & Board Room General Condition, Readiness and
Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100-91
112.04 Room Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100-92
112.05 Amenities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100-92
112.06 Meeting Planner Kit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100-92
112.07 Board Room Audio/Visual Equipment . . . . . . . . . . . . . . . . . 100-93
112.08 Meeting Room Audio/Visual Equipment . . . . . . . . . . . . . . . . 100-93
112.09 Audio Visual Technician Services . . . . . . . . . . . . . . . . . . . . 100-94
112.10 Break Station Setting and Condition . . . . . . . . . . . . . . . . . . 100-94
112.11 Break Station Product Offerings . . . . . . . . . . . . . . . . . . . . 100-94
112.12 Banquet Table Settings . . . . . . . . . . . . . . . . . . . . . . . . . . 100-95
112.13 Meal Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100-95
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R ules O F O P E R A T I O N U niversal service 101
101.00 Universal Service Standards

At Cambria Suites, we strive to set ourselves apart from our competition by offering consistently outstanding
service to all our guests. Because Cambria Suites competes in the upscale lodging segment, our guests
expect upscale service. In fact, you might say that service is our most important amenity. Without
professional, enthusiastic, attentive service, the other qualities of Cambria Suites hotels would be greatly
diminished. It is always more costly to acquire new guests than to meet and exceed the expectations of
current guests.
101.01 Cambria Style – Passionate Service

• Every team member in every position of the hotel is to be empowered by hotel
management to ensure every guest is 100% satisfied with their experience or give them
their night’s stay free.
• Every team member is to take personal responsibility to ensure they are aware of and act
upon guests’ cues to anticipate their needs and customize services accordingly.
• Every team member is to acknowledge all approaching people (EVERYONE—guests,
passers-by and team members alike) within fifteen (15) feet and provide an appropriate
verbal greeting within ten (10) feet.
• If a team member is in a conversation with a guest, the team member should still
acknowledge approaching guests immediately with eye contact and a smile and provide
assurances to the guest that service is forthcoming.
• Team members must use our guests’ names to create a sense of welcome and to establish a
one-on-one connection whenever possible.
• Staff should use techniques to discover our guests’ names when not known (e.g.,
introducing one’s self, asking politely for the guest’s name, using credit cards, calling name
display telephones, etc.)
• Team members are to be consistently friendly, helpful, enthusiastic, sincere and
approachable. They are to demonstrate an attentive posture, positive body language and a
readiness to provide service.
• Team members should always face the person to whom they are speaking and use a clear
and polite speaking voice.
• The use of personal pagers, cell phones and other telecommunication devices are not
permitted in public areas or in the presence of guests. Any telecommunication devices
(pagers, cell phones, etc.) used for hotel business must be in silent/vibrate mode or used
with an earpiece.
• Employees are expected to learn and deliver guest preferences.
• Employees must be prepared to provide clear directions to guests to areas within the
property and escort the guest to those areas.
C A mbria S uites | E ffective F ebruary 1 , 2 0 0 9 100-1

• A professionally produced property map showing locations of guest suites, event space,
Reflect food and beverage areas, Refresh fitness center, Refill sundry shop, elevators, stairs,
vending, etc., must be available and provided to guests requesting directions.
• All administrative voice mail is to be checked throughout each day and messages promptly
returned but under no circumstances should the calls be returned any later than by the end
of the next calendar day.
101.02 Teamwork
To provide a truly outstanding experience for our guests, teamwork is critical. Each team
member is to demonstrate teamwork during interactions with other employees by:
• Planning for action and sharing information with co-workers.
• Asking for help and proactively offering to help other employees when there is a need.
101.03 Written Communications

• All guest communication including complaints, compliments and inquiries should always
be responded to immediately but no later than the end of the next business day.
• Team members are expected to convey accurate information and use professional language
with the appropriate tone, grammar and spelling in all written communication.
• Team members should compose short and informative emails with clear subject lines and
use proper email etiquette and signatures.
101.04 Telephone Etiquette

The telephone is one of the main forms of communication between guests and Cambria
employees. It is imperative that all telephone calls with potential and current guests be
handled with professional, attentive, personal service. Answering Cambria staff should
take ownership of each guest telephone call to ensure that calls are handled efficiently and
effectively.
Employees must always project a positive, professional and courteous image when answering
telephone calls by:
• Answering all calls within three rings with a smile in their voice.
• Hotels should have staff answer the phone the same way. Differentiate your hotel’s service
by creating a standard friendly greeting for your hotel and making sure it is used.
• A standard greeting would include:
- An appropriate time of day salutation.
- Stating your name and identifying the hotel (for outside calls) or the department (for
inside calls).
• Greeting callers by name (when the name is known).

• Making the caller their first priority, not other activities or people.
• Practicing active listening skills and responding by acknowledging, “Yes,” “I see,”
“Absolutely,” “I understand” and similar rather than “Uh-huh,” and “Yeah.”
• Using the guest’s name throughout the conversation.

• Thanking the caller for his/her interest after the call.

• Always allowing the caller to hang up first.
When placing callers on hold, a positive, professional and courteous image must be projected
by:
• Always asking the caller’s permission and waiting for a response prior to placing the caller
on hold. Upon returning to the line, begin the conversation by thanking them for holding.
• Never placing a caller on hold for longer than one minute without updating the caller. If
the guest is required to wait for more than three minutes, offer a return call noting the
information on a reservation callback form (if appropriate).
When transferring a caller, a positive, professional and courteous image must be projected by:
• Never screening (asking for the caller’s name) telephone calls received at the switchboard.
• Explaining that the call will be transferred
• Announcing a call transfer to the receiving party if the guest’s name is known (though calls
should never be screened) or has been provided (unless the caller is advised of voice mail).
• Communicating the necessary details to the receiving party so he/she is able to provide
customized services and the caller does not have to explain the request again.
Suite Number Security over the Telephone

• Callers who request connection to a suite number only are asked the name of the party
they are calling.
• Employees connecting the call verify that the named individual is registered in the suite
before connecting the call.
• To maintain guest security, employees never, under any circumstance, provide a guest’s
name or suite number to a caller.
101.05 Guest Messages

Property Guest
• Guest messages not directed to voice mail are entered into the Property Management
System (PMS). Messages taken for guests include date, time, caller’s full name, caller’s
telephone number, name of company, and message. The message should be marked if
urgent and with the initials of the person taking the message.
• Employees taking messages should repeat the message and call back number to the caller to
ensure accuracy.
• The guest suite message lamp must be immediately deactivated after messages have been
picked up via voice mail or by phone.
Event Guest
• Employees place messages in an envelope with the guest’s name clearly indicated.
• If the guest is attending an event at the property, the message is delivered to the meeting
room or other designated area (during normal business hours) within 15 minutes of the
call.

• Messages for event guests received outside of event hours are held at the Reception Desk.
101.06 Wake-up Calls

• At the time of the request, the employee uses the guest’s name and confirms the suite
number and the time to place the wake-up call.
• Employees should offer a second wake-up call to be placed fifteen minutes after the first.
• Wake-up calls must be received within five minutes of the requested time.
• A system must be maintained to accurately track wake-up calls.
• If an automated wake-up call is used, soothing music and a greeting must be provided at a
minimum.
• If a wake-up call is unanswered, another call is attempted by an employee, who documents
the time and guest name.
101.07 Cambria Pledge – Unconditional Guest Satisfaction Guarantee

• Employees must understand and follow the Cambria Pledge – Unconditional Satisfaction
Guarantee: “We want you to feel great about your experience so you’ll come back. If you
aren’t totally satisfied with any part of your visit at Cambria Suites, your night’s stay is on
us. Plain and Simple.”
• Each Cambria Suites property is required to fully comply with all aspects of the Cambria
Unconditional Guest Satisfaction Guarantee Program. This includes the satisfactory
servicing of all guests, prompt resolution of guest complaints, prominent display of
collateral material, the timely submission of required tracking reports, prompt submission
of reimbursements/refunds and payment of intervention fees.
• Every hotel employee must be trained on the importance of guest satisfaction by using the
materials provided by Cambria Suites. The Cambria Pledge training must be completed
within 14 days of employment at the hotel.
• Each hotel team member must be empowered to action the guarantee when needed and
all hotel team members must have the authority to deliver the guarantee without requiring
additional management approval.
• The guarantee applies to the entire suites inventory and all guests, with the exception of
those who have been identified by Choice Hotels International as likely to fraudulently
invoke the guarantee.
• The program applies to suites on an individual basis; there are no exceptions permitted for
special rate programs and package plans.
• The hotel should first attempt to resolve any guest complaints at the hotel level. If a guest
contacts the Customer Relations Department (CRD) with a complaint, it will either
be referred to the hotel for resolution or will be resolved immediately by the Customer
Relations Representative. Any complaints referred back to the hotel must be resolved to
the guest’s satisfaction within 48 hours of notification.
• The property must provide Choice Hotels International with the complaint resolution
details via administrative message (destination code: GRSRC) within the same forty-eight
hour period. The guest’s name and Comment Identification number must be included in
the administrative message. CRD will use this information to support the property in the
case that a guest calls Choice Hotels International back again regarding the complaint.

• If the problem is not resolved within this time frame or if Customer Relations intervention
is required to resolve the complaint to the guest’s satisfaction, the hotel will be charged an
intervention fee, in addition to any cash refunds or complimentary stay vouchers issued to
ensure/promote total guest satisfaction.
• The CRD reserves the right to automatically resolve guest complaints to the satisfaction of
the guest and will bill the hotel franchisee accordingly if any of the following has occurred:
- Guest received no response at all from hotel management.
- Response was unsatisfactory to the guest and/or was received late (anytime after the 48
hour period has elapsed).
- Hotel management accepted no or partial responsibility for a problem when it was
clearly in the wrong, does not comply as agreed when mediating with CRD and/or fails
to assist CRD when requested.
• Should hotel management wish to appeal a CRD decision regarding their guest’s
complaint, a member of the Cambria Suites Brand Management Team will be available to
review the case and discuss it with them.
• When Customer Relations issues a refund or complimentary voucher, the hotel responsible
for the complaint will be responsible for the cost of these refunds/complimentary vouchers
and will be invoiced accordingly.
• In certain circumstances, and in the interest of maintaining the excellent reputation of all
Cambria Suites hotels, CRD reserves the right to issue a refund or a cash value coupon
(CVC) as a gesture of goodwill to the guest, at no charge to the franchisee.
• In the case of either late or no response from the hotel management, CRD will add the
notation of “unresponsive hotel” to their property records. In the event that any Cambria
Suites property accumulates six (6) “unresponsive hotel” complaints in a 12-month period,
that hotel will be considered to be in serious violation of brand standards and will be
forwarded to the Cambria Suites QA Committee for possible default and termination.
• All guest complaints, compliments and inquiries received in a written form via letter,
comment card or email must be responded to in writing no later than one business day
from receipt. If received via email, response may also be via email. All other written
responses must be typed or computer generated on the hotel letterhead and written in
a professional manner. If it was a complaint or concern, a thank you should be included
in the response to the guest for bringing the matter to your attention. Even if the guest
requested to be contacted by phone, the hotel should follow up the returned phone call
with a brief note in writing.
• A copy of all responses must be maintained on property for one full calendar year from
the date of the original complaint, and must be available for review upon request by an
authorized agent of Choice Hotels International.
• It is important for team members to understand that the Cambria Pledge program is not
simply a “money back” program, but rather a set of standards intended to help prevent
problems from the onset and to provide steps for quick problem resolution.
• Cambria Pledge Invocation (CPI) report must be completed for each guarantee invoked.
Ensure that CPI Report information is transmitted to the Choice Hotels corporate office
during each night’s audit.
• Maintain on property a Cambria Pledge Invocation Report file, which must include
copies of completed CPI reports and back-up documentation, and any other pertinent
information related to the Cambria Pledge.

• The Cambria Pledge must be displayed in all guest suites on the appropriate collateral as
specified by the Cambria Suites Brand Management.
Team members should use the Cambria total guest satisfaction techniques to assist guests at all
times and resolve any issues.
101.08 Problem Logging

• Guest comments, complaints, service issues and resolutions must be logged, reviewed and
addressed to improve service.
• After a problem has been resolved, procedures must be reviewed and amended to avoid
future occurrences of the same problem. Initiatives must be developed that will solve,
anticipate or avoid future problems.
101.09 Providing Guest Suite Services

When providing guest suite services, (e.g. cleaning, maintenance, delivery of packages,
laundry, pillows, etc.), employees must:
• Respond to all requests within 15 minutes or less.
• Proceed to the suite with knowledge of the guest’s name.
• Be positioned in front of the security viewer and ensuring that their nametag is visible.
• Knock on the door and announce their department unless of course a “do not disturb”
sign is displayed. Allow the guest 20 to 30 seconds to respond. When the guest opens the
door, offer an appropriate time of day greeting using the guest’s name such as, “Good
morning (afternoon, evening) Mr. (guest name),” and provide your name and the reason
for your visit. Ask, “Is this a convenient time?” If it is convenient, proceed with the service.
If not, ask the guest when it would be convenient and return at that time.
If the guest does not answer after 20 to 30 seconds, the team member should knock again
and announce their department through the closed door. If still no answer, unlock the
door and open it enough to announce their department again. If no response, block the
door open and proceed with the delivery, service, repair or replacement.
• Always secure the guest suite door upon departure.
101.10 Special Needs ADA Compliance

Each property is required to have available, at a minimum, the following ADA compliance
devices:
• Two Alert Master devices
An Alert Master serves four functions—A visual notification (flashes a lamp) and a bed
shaker which responds to a phone ringing, alarm clock, door knock or emergency alarm.
• Two TDD/TTY devices
• Two visual smoke detectors
• Two telephone amplifiers

All Cambria Suites properties are to be compatible with all aspects of the Americans with
Disabilities Act (ADA). It is important to obtain current requirements, as the ADA may
change. For further information, please contact the ADA via telephone at 1-800-514-0301,
1-800-514-0383 (TTY) or online at www.ada.gov.
101.11 Pet Policy/Accommodating Service Animals

Pets are not permitted at any Cambria Suites. Travel/assistance animals, as designated by
ADA, such as seeing eye dogs, are not considered pets and must be accommodated.
101.12 In Room Television Channel Selection

• A minimum of forty (40) free-to-guest channels must be provided to guests in all suites.
Any hotel channel, TV Guide channel or similar hotel or TV information channel may not
be counted toward the minimum 40 channel requirement. See specific requirements below.
All channels received must be preset and appropriately identified. All other channels must
be locked off.
• At a minimum, all local network channels, premium channel(s) and sports channel(s) must
be received in HD if available. Pay-for-view movies are not required or recommended. In
the event the hotel uses any pay-for-view system, the system must be interfaced with the
property management system to ensure automatic posting of charges.
Recommendation: 50+ channels using cable or satellite TV.
(See next page for minimum channel requirements list)

Minimum Channel Requirements

Select required number of channels from each list:
Entertainment
International
Kid Friendly
Network
Movies
Sports
News
Minimum All* 3 14 1* 1 2* 1
Required
CNN Headline
ABC USA HBO Disney ESPN Telefutura
News
CBS CNBC TNT Showtime ABC Family ESPN2 Univision
NBC MSNBC TBS Starz Nick ESPN Classic Telemundo
Fox CNN Spike Cinemax TVLand Fox Sports
The Movie
PBS Fox News LIFE Channel
The Weather FX
Channel
WGN
History
Discovery
A&E
HGTV
TLC
Travel
AMC
TMC
Comedy
Central
SCI-FI
BIO
Food
Network
MTV
VH-1
CMT
GAC
Bravo
* must be in HD
101.13 Guest Service Directory

Each guest suite must be equipped with a professionally prepared and designed directory of
all guest services, meeting Cambria specifications. A brand-specified Guest Service Directory
(GSD) binder must be used. No outside advertising is allowed in the directory.
The GSD must follow the content and design template available provided on www.
choicemarkit.com.

101.14 Comment Card

Face-to-face communication is always the preferred method of communication as it is
much more personal and reflective of the general style of Cambria. In keeping with our
open and personal style of communication, each suite must contain the Cambria comment
card prominently displayed. This card must contain the direct dial number for the General
Manager as well as email address for any comments, concerns or questions. Additionally the
card can be used for written comments by the guest.
Any and all comment cards found in the suite upon checkout that have been completed by the
guest must be turned in immediately to the General Manager.
101.15 Solicitation of Tips

Solicitation of tips by any member at Cambria Suites hotels is not permitted; however,
gratuities may be accepted by housekeeping, guest services (including bell staff and drivers),
food and beverage staff and engineering. Tip jars are only permitted in the food and beverage
areas if the jar is opaque (the money cannot be seen through the jar) and the jar is placed out
of the direct line of service. Seed money (tip money left in customer view) is not permitted.
Any tips accepted by a team member must be removed out of the direct line of service and
kept out of the view of the guests.

R ules O F O P E R A T I O N organi z ational management and training 102
102.00 Organizational Management and Training

Properly structuring, staffing and managing a Cambria Suites hotel are essential elements in ensuring its
success. It is necessary to have an effective organizational structure in place at every hotel.
• Management organization of a Cambria Suites may vary according to location, size of

property and target guest. The following management positions are required as a minimum
by the brand:
- General Manager
- Director of Sales
- Executive Housekeeper/Housekeeping Supervisor
- Assistant General Manager/F&B Manager
• Additional management positions recommended include but are not limited to:
- Maintenance Engineer/Supervisor
- Reception Desk Manager/Supervisor
- Sales Manager
• Every Cambria Suites hotel must have a full-time General Manager who may not hold that
position at another hotel. Full-time is equivalent to spending a minimum of 40 hours per
week at the hotel. The General Manager must have at a minimum two years experience
as a General Manager or an assistant General Manager of a Cambria Suites or equivalent
hotel (lower upscale segment or above). A qualified General Manager must be on board
full time a minimum of four (4) months prior to the opening of the hotel and within three
(3) months of the position being vacated, or a competent management company must
be employed with no less than a two-year management contract. (Cambria Suites Brand
Management Team reserves the right to approve all management companies.) The General
Manager must be able to communicate with guests in English, as well as in the official
language of the country in which the hotel operates. If the General Manager also holds
the position of area/regional manager over several hotels, the General Manager’s base
hotel must have a full-time Property Manager. This Property Manager must be trained and
empowered to make decisions regarding guests and employees. The Property Manager
must be certified in the General Manager Leader Program within ninety (90) days of
assuming that position.
• To ensure the minimum work experience requirements for the position are met, the
resume/work history of the prospective General Manager must be submitted to Cambria
Suites Brand Management for review. If the minimum work experience requirements are
not met, the candidate may not hold the position of General Manager of a Cambria Suites.
• Cambria Suites Brand Management must be notified in writing within 10 days of a change
in management companies/ownership or General Manager at a Cambria Suites hotel using
one of the following options: Fax to 301-592-6624 or send to Cambria Suites Brand
Management, 10720 Columbia Pike, Silver Spring, MD 20901. You may also send an
e-mail to cambria_suites_qa@choicehotels.com.

• Every Cambria Suites hotel must have a full-time Director of Sales on site. Full-time is
equivalent to spending a minimum of forty (40) hours per week dedicated specifically to
the hotel sales effort. The Director of Sales must have at a minimum two years experience
as a Director of Sales or Sales Manager of a Cambria Suites or equivalent hotel (lower
upscale segment or above). A qualified Director of Sales must be on board full time a
minimum of five (5) months prior to the opening of a hotel and employed within three
(3) months of the position being vacated or a competent management company must
be employed with no less than a two-year management contract. (Cambria Suites Brand
Management Team reserves the right to approve all management companies.).
The Director of Sales must be able to communicate with guests in English as well as in the
official language of the country in which the hotel operates. If the Director of Sales also
holds the position of an area/regional Director of Sales over several hotels, the Cambria
Suites must also have a full time (40 hours per week dedicated especially to the Cambria
Suites) Sales Manager. The Sales Manager must be trained in all Cambria systems and
Director of Sales Training, and empowered to make decisions for the hotel.
• To ensure the minimum work experience requirements for the position are met, the
resume/work history of the prospective Director of Sales must be submitted to Cambria
Suites Brand Management for review. If the minimum work experience requirements are
not met, the candidate may not hold the position of Director of Sales of a Cambria Suites
hotel.
102.01 Professional Employee Appearance and Grooming

• Employees are required to always be neatly dressed in full, clean, pressed, well-maintained
Cambria approved uniforms and other approved attire based on the position (as applicable,
such as safety shoes, hair restraints, etc.). The General Manager, Assistant GM, Director
of Sales, Sales Manager and Executive Housekeeper are the only positions in the hotel
which are not required to wear the Cambria Suites uniform as long as they are attired in
professional business attire. This professional business attire must also be clean, pressed and
well maintained.
• All team members must wear well maintained, clean and polished shoes that are
coordinated with attire.
• Employees are expected to be well groomed and to demonstrate excellent personal
hygiene.
• It is required that all employees wear hairstyles and jewelry that are consistent with the
Cambria dress code and that contribute to professional appearance.
• Employees must wear correct nametags meeting Cambria Suites specifications at all times
while on duty.
• Chewing gum, eating or smoking in view of our guests is not allowed.
• Smoking is prohibited throughout the entire hotel. Cambria Suites is a 100% non-smoking
facility. Smoking is only permitted in designated smoking areas outside the hotel as
prescribed in the Universal Facility Standards.

102.02 General Training, Knowledge and Expertise

• All team members must understand and follow the Cambria Pledge – Unconditional
Satisfaction Guarantee. “We want you to feel great about your experience so you’ll come
back. If you aren’t totally satisfied with any part of your visit at Cambria Suites, your
night’s stay is on us. Plain and Simple.”
• Every hotel team member must be trained on the importance of guest satisfaction by using
the materials provided by Cambria Suites. The Cambria Pledge training must be completed
within fourteen (14) days of employment at the hotel. This includes the Service Culture
training module on Cambria University eLearning identified as “SC”.
• Hotel staff must be thoroughly knowledgeable of Cambria Suites features and facilities.
This includes:
- The property’s history, organizational structure and the members of the management
team.
- Rate plans, types of suites available and AAA rating of the hotel, room features
(locations, bed types, technology, suite equipment, etc.).
- Reflect food and beverage areas (operating hours, menus, service styles, etc.).
- Lobby business center equipment and services.
- Dry cleaning, laundry and self-service laundry services and pricing.
- Refresh fitness center/pool (operating hours, services, equipment, etc.).
- Special events at the property and conference facilities and services.
- Refill retail area and products.
- Pricing for other amenities (movie rentals, etc.).
- All marketing and promotional programs that the property participates in such as the
Choice Privileges® program.
- The operations of guest suite door locks, heating and air conditioning units, and
television/in-room entertainment systems.
- Requirements of the Americans with Disabilities Act (ADA) and other issues relating to
guests with special needs.
• All team members must be knowledgeable of and able to effectively operate the appropriate
Cambria technology systems (such as Profit Manager, Property Management Systems,
Central Reservation Systems, Point of Sale Systems), as well as other equipment used to
perform their job responsibilities.
• Employees in all areas are expected to be aware of and able to articulate directions to and
from the property, airport transportation options, parking options, check-in and check-out
times, retail options, local dining options, current promotions and special group needs.
• When requested, employees must provide guests with accurate information on local
points of interest such as medical facilities, shopping areas, banking, places of worship,
entertainment, etc., and driving directions/transportation options to and from the
property and places of interest.
• Employees are expected to notify guests in advance of unavailable services, products, closed
facilities and delays and assist guests with arranging alternative services.
• Employees are required to use property computers, fax machines and networks in
compliance with Cambria Suites and local owner requirements.
• Employees must be knowledgeable of the other brands that belong to the Choice Hotels
International family of brands.

• All hotel team members must receive annual Safety & Emergency training in handling
emergency procedures as well as fire safety and fire extinguisher operation within thirty
(30) days of hire. At a minimum, the training must include fire safety, fire extinguisher and
evacuation procedures. Additionally, the training must include basic emergency procedures
that may be specific to the hotel’s location. Team members must be recertified annually.
102.03 Manager on Duty Program Requirements

• A Manager on Duty (MOD) program to oversee the property, guests and the staff should
be implemented. This includes, but is not limited to, checking with meeting planners and
other key customers, tending to individual guest needs or problems that may arise, walking
the property to examine meeting rooms, functions, public areas, etc.
• The MOD schedule is posted in all operating departments for easy reference. The schedule
includes a designated MOD on property at all times when the guests are on property.
Although the MOD schedule is primarily for coverage in the evenings and weekends, the
MOD during the day is also identified (typically the General Manager).
• The MOD must be available by pager or cell phone at all times while on duty. The MOD
must physically be on the property.
102.04 Reception Desk/Guest Service Team Members Training

All guest service agents must be certified through Cambria Suites University eLearning
and Job Skills training programs within thirty (30) days of starting in this position.
Documentation of program completion must be maintained for all active guest service agents
and must be made available for review during the course of any Quality Assurance Review.
Property System Management Training – The management of each hotel is responsible for
ensuring that all employees and managers who have responsibilities related to the property
management system have been completely trained. Prior to the hotel’s opening and/or
conversion to the required property management system, Choice Training & Support Services
team will conduct a certification to verify that this training has been successfully completed.
• After the hotel’s opening, the General Manager is responsible for maintaining the staff’s
proficiency on the required property management system.
• Within thirty (30) days of assuming the position, the General Manager and Assistant
General Manager must successfully complete certification on the property management
system Reception Desk and management function computer based training.
• In addition, all Reception Desk, night audit, and reservations employees must successfully
complete certification on the property management system Reception Desk computer
based training within thirty (30) days of employment.
• Certificates of completion must be maintained for all current employees and will be verified
during a Quality Assurance Audit.
102.05 Food & Beverage Team Member Training

• All F&B Service team members must be certified through Cambria Suites University
eLearning and Job Skills training programs within thirty (30) days of starting in this
position. Documentation of program completion must be maintained for all active F&B
Service team members and must be made available for review during the course of any
Quality Assurance Review.

• All employees who serve alcohol, or supervise employees serving alcohol, must successfully
complete a nationally recognized alcohol awareness training program within 30 days of
beginning employment. The Educational Institute of the American Hotel and Lodging
Association, The National Restaurant Association, and TIPS (Training for Intervention
Procedures by Servers) offer alcohol awareness training programs. The hotel must maintain
appropriate certification records for applicable employees.
• All team members who work or assist in the food & beverage area must successfully
complete safe food handling training. The Educational Institute of the American Hotel
and Lodging Association and The National Restaurant Association have certified programs
which are acceptable to use for this purpose.
102.06 Owner’s Awareness Workshop

Every first time Cambria Suites franchisee, as well as the approved management company’s
Vice President of Operations, or the equivalent is required to attend the Owner’s Awareness
Program within six (6) months of franchise approval, or prior to starting construction,
whichever is earlier. The purpose of this class is to familiarize franchisees with the franchisor’s
corporate policies, operating systems and management values and philosophies. If a change
of ownership takes place and the new owner is a first time Cambria Suites franchisee, he/she
is required to attend the Owner’s Awareness Program within one hundred and twenty (120)
days of the date of “ownership transfer.” The franchisee participant shall be the principal
correspondent, or alternatively, the person designated by the principal correspondent to be
responsible for supervising the General Manager(s) of the franchisee’s hotel(s).
102.07 General Manager Training

Every General Manager must be certified in the Cambria Suites Leader Program prior to
opening a new Cambria Suites hotel. Those General Managers assuming positions at existing
hotels must be certified in the Cambria Suites Leader Program within ninety (90) days of
assuming the position. Note: Attendees are responsible for their own transportation, housing
and incidental fees.
General Manager training certification includes:
• Successful completion of basic and advanced Reception Desk procedures. As well as
management functions in Profit Manager (or other brand required property managment
system whichever is being used at the property)
• Cambria Suites eLearning module
• Attendance of classroom portion of the program
• Completion of class pre- and post-work
• Tuition payment, due prior to in-class portion attendance.
• Payment for program and all associated fees, including tuition, cancellation and
rescheduling fees. Attendees are responsible for their own transportation, housing and
incidental fees.
• If a General Manager leaves the Cambria Suites system for twenty-four (24) months or
more, that General Manager must attend the Cambria Suites Leader Program again upon
returning to the brand. Attendees are responsible for their own transportation, housing
and incidental fees.

102.08 Director of Sales Training

Every Cambria Suites hotel Director of Sales must successfully complete the Cambria Suites
Director of Sales Training. Each Cambria Suites hotel must have the Director of Sales certified
in the Cambria Suites Director of Sales Program prior to opening and within ninety (90) days
of turnover. The Cambria Suites Director of Sales Program certification includes:
• Successful completion of basic and advanced selling skills procedures. As well as
management functions in Profit Manager (or other brand required property management
system) and Revenue Management
• Attendance of classroom portion of the program
• Completion of class pre- and post-work
• Tuition payment, due prior to in-class portion attendance.
• Payment for program and all associated fees, including tuition, cancellation and
rescheduling fees
Note: Attendees are responsible for their own transportation, housing and incidental fees.
102.09 Documentation
Mandatory training must take place and should be documented for your records. Quality
Assurance will check for overall knowledge and understanding of the brand story and the
ability to provide exceptional service through discussions with your team using an open round
table format.
102.10 Convention & Regional Meetings

• The General Manager is required to attend the annual Choice Hotels convention.
• Each property will be automatically assessed the full registration fee for one attendee for
the annual convention. Each additional attendee shall pay any applicable fees for the annual
convention.
• Each property will be automatically assessed the full registration fee for each of the
required management training programs.
• Each attendee will be responsible for his/her own transportation and incidental charges, as
well as the fee imposed by Choice Hotels International for the convention as well as any of
the required management training programs.

R ules O F O P E R A T I O N Q ualit Y A ssurance 103
103.00 Quality Assurance

It is vitally important that our guests enjoy a consistent, high quality experience each time they stay with
us. These quality assurance standards help ensure consistency at individual hotels as well as throughout our
brand, reinforcing our commitment to superior quality and strengthening our brand.
103.01 Hotel Opening Staff Pre-requisites and Brand Training Certification

The following pre-requisite requirements must be met before the on-site training and
certification provided by the Cambria Suites Brand will be scheduled.
• Valid certificate of occupancy (temporary certificate of occupancy may be accepted)
• All public space areas (including recepton desk, lobby, food and beverage areas and two (2)
meeting rooms) must be completed and fully operational
• Management Level Team Members required for Brand Training
Management level team members must be hired and on board before the hotel is eligible
to receive brand training certification. These team members must complete all pre-requisite
training prior to the arrival of the brand training certification team and before being
allowed to open the hotel to guests:
- General Manager
- Assistant GM
- Front Desk Supervisor
(*included in the following count of required Front Desk Agents in “Mininum Staffing
Required for Brand Training”)
- Executive Housekeeper
- Kitchen Supervisor
(**included in the following count of required cooks “Mininum Staffing Required for
Brand Training”)
- Director of Sales
• Minimum Staff Required for Brand Training certification

The following minimum staffing levels must be in place for brand training certification
and have satisfactorily completed the hotel level and brand pre-requisite training.
(Please note this is NOT the recommended staffing level. This is just the minimum
requirement before the brand training certification teams will arrive on site. Hotel
management is responsible to continue to staff to adequate levels keeping in mind the attrition
that naturally occurs as well as expected business levels upon opening. Hotel Management is
also responsible to train all new team members.)

Up to 130
Required Staffing Positions 131-175 176+
Suites
Front Desk Agents* 4 5 6
Night Auditors 2 2 2
Room Attendants/Laundry 6 8 10
Cooks** 3 4 4
Servers/Baristas/Bartenders (total) 6 7 8
Maintenance Technicians 1 2 2
• Appropriate hotel level staff must be trained in the following areas prior to arrival of brand
training certification team. Please reference Organizational Management and Training,
section 102.00, and the QA Training Checklist for further information on the training.
- Cambria Suites University eLearning (online training courses including but not limited
to Brand Service & Culture, Job Skills, etc.)
- Hotel team orientation/Hotel Operator’s rules and policies (including items such
as employee handbook, job duties, benefits program, pay periods, smoking policy,
schedules, clock in and out, etc.)
- Fire Safety/Fire Extinguisher Training
- First Aid
- CPR
- HAZMAT/BBP
- Emergency Procedures Manual Training
- Alcohol Awareness
- Food Safety & Sanitation
• All team members must have nametags

• Uniforms must be on order and available (already altered) for all team members no later
than three (3) days prior to opening.
• General Manager and Director of Sales to have successfully completed their required
training.
• All team members must successfully pass skill checks with a minimum of 80% proficiency.
• All food & beverage items, including wine and spirits, must be in stock and available.
103.02 Operations/Physical Plant Pre-requisites Prior to Opening

There are several factors that determine the opening date of the hotel. The following items
are significant milestones from which the noted lead-time will be required prior to opening.
The opening date will be set based on the noted minimum number of days, weeks or months
from the achievement of these milestones. Failure to achieve any of these milestones in the
time frame required will delay the opening until the prescribed time frame has been met. For
example, the hotel will not be permitted to open any earlier than five (5) months after the
Director of Sales is on board and working full time.

To ensure the hotel is ready to receive guests and provide the high quality experience our
guests expect, the following items (though not a complete list) are required to be eligible
for opening. These are in addition to the staffing and training pre-requisites listed in Hotel
Opening Staff Pre-requisites and Brand Training Certification, section 103.01:
• Qualified General Manager has been hired and working full time (4 months prior).
• Qualified Director of Sales has been hired and working full time (5 months prior).
• All fire and safety systems testing must be successfully completed (14 days prior).
• All FF&E and OS&E must be on site and installed except the OS&E in guest suites which
needs to be in progress and able to be completed prior to opening.
• Kitchen equipment must be in place, tested and operating properly (14 days prior).
• All interior construction must be completed (limited final punch work can still be in
progress until 5 days prior to opening).
• All public space and a minimum of 95% of suites must be guest ready (5 days prior).
• All technological and mechanical systems must be installed, tested and functioning properly
including HSIA (10 days prior except the Property Management System and Point of Sale
system which are installed minimum of 3 days prior).
• Exterior of building and all grounds/landscaping must be complete (2 days prior).
• All required interior and exterior signage in place (5 days prior).
• All building inspections, certifications and code requirements have been successfully
obtained and/or met (14 days prior). All such documentation is available for inspection by
a brand team representative.
• The hotel is in compliance with all federal, state and local requirements (1 day prior).
• All brand standards are in place (1 day prior).
• A valid liquor license is required (7 days prior).
• eHOG submitted and loaded in the system (60 days prior).
• Submission of required proof of insurance and ADA compliance (7 days prior).
103.03 Total Quality Ranking Measure

The total quality ranking measure for all Cambria Suites hotels is based on one (1) year’s
rolling data to include:
• 1/3 Guest Insight System (GIS) Product Score
• 1/3 Guest Insight System (GIS) Service Score
• 1/3 Quality Assurance Score

103.04 Reviews and Inspections

• Inspections
All Licensees must permit their properties to be periodically inspected by a Quality
Assurance auditor (QA) or other designated Choice Hotels International representative.
The representative(s) are to be provided with complimentary accommodations. An
authorized representative of your hotel appointed by management (but preferably the
General Manager) must accompany the representative on this inspection. All inspections
can be done on an unannounced basis.
• Quality Assurance Review

A Quality Assurance Review (QAR) is designed to assist each hotel and Choice Hotels
International by identifying areas in which your hotel does not meet the minimum
standards of the Cambria Suites brand, as set forth in these Brand Standards. This review
is not intended to determine whether hotels are in compliance with federal, state and local
laws and regulations, which is the sole responsibility of each hotel. Hotels are, however, in
default of their obligations under the Franchise Agreement if they fail to achieve a passing
grade on a QAR. Failing a QAR may result in Choice Hotels International issuing a formal
Notice of Default.
When Choice Hotels International issues a formal Notice of Default, the hotel will be re-
inspected in no less than thirty (30) days and assessed a $1500.00 re-inspection fee. The
Franchise Agreement may be terminated by Choice Hotels International if the hotel fails
the follow-up QAR upon re-inspection.
103.05 Brand Standards Compliance Program

To enhance system-wide compliance with the various Cambria Suites brand standards and
specifications, Licensees may be required to complete a Corrective Action Plan (CAP)
prescribed by Choice Hotels International. The CAP will set forth those actions, as reasonably
determined by Choice Hotels International, which must be taken by a Licensee in order to
bring a property into compliance with then-current brand standards and specifications and will
include a schedule for completion of such actions.
Choice Hotels International may prescribe a CAP at any time a property requires remedial
action to meet then-current brand standards and specifications including the following
instances:
• Upon execution of a Cambria Suites franchise agreement for an existing hotel
• Upon the relicensing of a Cambria Suites property which has undergone a change in
ownership
• In conjunction with those anniversary dates where Choice Hotels International is entitled
to terminate the franchise agreement without cause (i.e., “anniversary outs”)
• Upon a property’s receipt of a failing score on any Quality Assurance Review (or other
property review performed by Choice Hotels International).

103.06 Failed Inspections

If a hotel fails a QAR, Choice Hotels International will assess a $1500.00 re-inspection fee
and may issue a formal Notice of Default. If Choice Hotels International elects to issue a
formal Notice of Default, the hotel must cure the default by correcting the deficiencies which
led to the failing QAR within the time period specified within the Notice of Default.
After the cure period specified in the formal Notice of Default has lapsed, Choice Hotels
International will re-inspect the hotel by performing a follow-up QAR. If, upon re-inspection,
the hotel fails the follow-up QAR, Choice Hotels International may terminate the Franchise
Agreement.
Any time a re-inspection is required as a result of a failed QAR, Choice Hotels International
will assess the hotel a $1500.00 re-inspection fee.
• Letter Regarding Failing QAR
- As an alternative to issuing a formal Notice of Default when a hotel fails a QAR, Choice
Hotels International may instead, in its sole discretion, elect to send to the Franchisee’s
designated representative a letter informing him/her of the failing QAR score (“Failing
Letter”) and a corrective action plan (“CAP”).
- The hotel will have thirty (30) days from the date of the Failing Letter to cure any and
all cleanliness and Rules of Operations deficiencies that led to the failing QAR score.
After that 30-day period has lapsed, Choice Hotels International will re-inspect the
hotel by performing a follow up QAR. If the hotel receives a failing score in the same
section(s) failed on the previous QAR, Choice Hotels International will issue a formal
Notice of Default (see above).
- After the cure period specified in the formal Notice of Default has lapsed, Choice
Hotels International will re-inspect the hotel by performing a follow-up QAR. If, upon
re-inspection, the hotels fail the follow-up QAR, Choice Hotels International may
terminate your Franchise Agreement.
- The hotel will have ninety (90) days from the date of the Failing Letter to cure any
maintenance or capital improvement deficiencies that led to the failing QAR score and
complete the CAP. After the 90-day period has lapsed, Choice Hotels International will
re-inspect the hotel by performing a follow up QAR. If the hotel again receives a failing
score in the same section, Choice Hotels International will issue a formal Notice of
Default (see above).
- After the cure period specified in the formal Notice of Default has elapsed, Choice
Hotels International will re-inspect the hotel by performing a follow-up QAR. If, upon
re-inspection, the hotel fails the follow-up QAR, Choice Hotels International may
terminate the Franchise Agreement.
• Failing Multiple Sections of the QAR
If a hotel fails more than one section of a QAR and, if Choice Hotels International has
elected to issue a Failing Letter instead of a formal Notice of Default as a result of the failed
QAR, Choice Hotels International may elect to re-inspect at the end of the longest cure
period described above (i.e., 90 days).
• Failing a New Section Upon Re-inspection
If, upon the re-inspection of a hotel following a QAR failure, the hotel passes the original
failing section(s) but fails in a different section, Choice Hotels International may, in its sole
discretion, elect to issue a formal Notice of Default or a Failing Letter.

• Passing Upon Re-inspection

If, upon re-inspection of a hotel following a QAR failure, the hotel passes on all sections of
the follow-up, the hotel will revert to the standard inspection cycle. The hotel must then
maintain passing scores in the section(s) failed in the previous QAR for the subsequent
three consecutive QARs. If it does not, Choice Hotels International will immediately issue
a formal Notice of Default rather than issuing a Failing Letter.
103.07 De-Identification
Upon termination of the Franchise Agreement for any reason, the hotel must remove any and
all signs, materials, collateral and other items containing the trademarks, logos, cartouches,
insignias and the like of Cambria Suites, Choice Hotels International and/or Choice
Privileges. All proprietary manuals, guides, tools, recipes and the like must be returned to
Cambria Suites Brand Management. All of the items identifying the hotel must be removed
on the effective date of termination. Any and all permissions to use any of the brand names
immediately cease upon the effective date. These and other requirements will be outlined in
the termination notification.
103.08 Brand Standards Waiver Requests

Requests for an exemption to any of the Cambria Suites brand standards must be in writing
using the Brand Standards Exemption Request Form found on the Cambria Brand Standards
page on choicecentral (choicecentral > cambria suites > brand standards).
• A waiver request must be submitted for any proposed deviation from brand standards. No
deviation from brand standards should be undertaken unless and until approval is granted.
• If the request for an exemption is approved, a copy of the signed approval notification must
be kept on property with the Brand Standards Manual for review by the Quality Assurance
Auditors and brand representatives.
• Waivers may only be granted for a definite period of time and therefore will need to be
applied for again prior to the expiration for additional consideration.
• Waivers may be revoked prior to the expiration date upon general notification from the
brand based on needs of our guests, competitive marketplace or re-evaluation from the
Cambria Suites Brand.

R ules O F O P E R A T I O N S afety , S ecurit Y and risk control 104
104.00 Safety, Security & Risk Control

In no way should these basic requirements be construed as totally comprehensive. Technical specialists
including insurance authorities, local safety officials and other experts must be consulted. Nothing in these
Brand Standards should be construed as limiting the life safety systems and procedures needed.
104.01 Life Safety Systems

• On-premise fire and emergency systems must meet or exceed prevailing federal, state or
local codes, including all aspects of the Americans with Disabilities Act (ADA). When
conflicts arise between Cambria Suites Brand Standards and local ordinances or codes, the
more stringent option affording maximum guest and property protection shall prevail.
• In the event a Cambria Suites property maintains an automated external defibrillator
(AED) on premise they must have team members properly trained on its use on site
twenty-four (24) hours a day.
104.02 Electronic Lock System

All guest suite entry doors must have an approved card key electronic entry lock system with
the following features:
• They must automatically re-key after each guest.
• The latch bolt must be extruded brass or bronze and be a deadlocking type with a
minimum throw of 5⁄8".
• Lock must contain hotel-motel function. Outside lever must be rigid.
• Emergency keyed feature required.
• An auxiliary five (5) pin tumbler type locking device is required. It must be a deadbolt type
with extruded brass or bronze bolt having a 1" minimum throw.
• Auxiliary lock must be thumb operated on interior side.
• ANSI 156.25 and ANSI 156.13 Grade 1 certified; BHMA certified and UL certified.
• Support both magnetic stripe and Smartcard encoding technology.
• Have an approved interface to the Cambria specified property management systems.
• Use wide keycard (credit card size) only
• Cambria Suites approved aesthetic design.
At the time of publishing, the only lock system that currently meets these requirements is
Onity Advance HT 28.
All exterior entrances as well as public access areas (pool, fitness center, guest laundry, etc)
must also be controlled with the approved card key electronic entry lock system. Note that
public access areas must not contain a deadbolt feature.

104.03 Entry Door Accessories

The following accessories are required on or adjacent to all guest suite entry doors:
• Hasp-type night latch
• Rate and limited liability law card (unless specified by local codes to be located elsewhere)
• Suite identification signage
• Suite numbers must be installed on the wall adjacent to the latch side of the entry door at a
height of 60" on center above the finished floor.
• Fire Evacuation Plan
• Door bumper to protect wall finish.
• Patio or balcony doors must be equipped with a separate safety lock system. Sliding doors
must be installed in such a way that the sliding panel is on the inside and the stationery
panel is on the outside. This reduces wear and permits the installation of a safety bar (a
Charlie Bar), which is required. Doors must also be equipped with a factory installed
locking device.
• A 180 degree door viewer is required on all guest suite entry doors. The viewer shall be
mounted in the center of the door, 57" from the floor. For handicap accessible suites, a
second viewer shall be installed 42" above the floor on the centerline of the door.
104.04 Keycards
• Replacement keycards should not be issued to a guest without positive identification.
• Suite numbers should not be imprinted on guest suite keycards.
• Non-Cambria advertising is not permitted on keycards.
• Electronic keycards must be imprinted with the approved Cambria artwork and the
Cambria Suites CRS toll free number and Web site only.
• Specific property information (including but not limited to secondary name, address,
telephone number or suite numbers) may not be printed on or affixed to keycards in any
fashion.
104.05 Keycard/Registration Racks

Keycard and registration racks must NOT be visible to the guests.
104.06 Safe Deposit Boxes

• Safe deposit boxes for guest use must be provided free of charge in the Reception Desk
area.
• The boxes must be situated so they are under the control of the hotel/Reception Desk
staff at all times. Safe deposit box keys and control keys should be stored behind the
Reception Desk, out of public view.
• There should be a minimum of one box per fifteen (15) guest suites.
• If in room safes are available in each suite, the required number of safe deposit boxes is
reduced to one (1) box per twenty-five (25) guest suites.
• Guests must be provided with a private area for their use of the safe deposit boxes.

• Emergency access must comply with local laws. If a key is lost, access to the box is obtained
by strict adherence to local laws, using an outside bonded locksmith to drill open the box,
with a property employee present as a witness.
104.07 In-Room Safes

• If a hotel offers in-room safes, they must be provided at no charge to the guests.
• In-room safe minimum requirements are:
- ADA compliant keypad with LED display and event auto trail system
- UL approved
- Fits a 17-inch laptop
- No hard keys
- Digital
• If in room safes are available in each suite, the required number of safe deposit boxes is
reduced to one (1) box per twenty-five (25) guest suites.
104.08 Reception Desk Entry

To obtain entry to the reception office operation (behind the Reception Desk), it is required
that a secured entrance be used. It is also required that entry to any administration office be
through a separate entry, not from behind the Reception Desk area.
104.09 Incident Response and Reporting

• The Manager on Duty (MOD) must be fully trained in the property’s emergency response
procedures and maintains radio contact at all times while on duty.
• All General Managers and the MOD are trained on emergency procedures including
defibrillator (if one is maintained on the property), CPR, Heimlich maneuver and certified
in Emergency Procedures Training.
• There must be a minimum of one (1) employee trained in Emergency Procedures on the
property at all times.
• In the event of a guest accident or incident, the MOD completes an incident report and
notifies the General Manager. The guest is not provided with a copy.
• Management reports all guest incidents to appropriate corporate representatives per
Cambria Suites incident reporting procedures.
• MODs are empathetic and respond with care and concern, consistently following
Cambria’s total guest satisfaction techniques and policies.
• Cambria Suites media relations policy is to be followed by all employees
104.10 Emergency Telephone Number List

An Emergency Procedures Manual, including a current list of local emergency telephone
numbers is to be kept at the Reception Desk.

104.11 Required Insurance Coverage

Each Cambria brand property is required to adhere to ALL of the following insurance-related
terms, limits, coverage, policies, and procedures.
• Comprehensive General Liability
- Five (5) stories or less: Each Occurrence: $5,000,000
- Six (6) stories or more: Each Occurrence: $10,000,000
• All General Liability Limits Apply On A Per-Location Basis
Required Terms and Inclusions:
- Products/Completed Operations
- Contractual Insurance
- Independent Contractors
- Personal Injury
- Worker’s Compensation:
Statutory Limit: Disease Each Employee: $100,000
Each Accident: $100,000
Disease Policy Limit: $500,000
- Automobile Liability
Five (5) stories or less: Combined Single Limit: $5,000,000
Six (6) stories or more: Combined Single Limit: $10,000,000
Hired and non-owned automobile coverage must be included.
- Liquor Liability
Occurrence Basis: Each Occurrence: $5,000,000
On-property (owned or leased) restaurants/bars require evidence of liquor liability from
owner or lessee naming Choice Hotels International as an additional insured (using the
approved language found in “Additional Insured Wording” below) and showing the
property code for the hotel location.
Manager’s reception (alcohol available but not sold) does not require liquor liability.
- Minimum A.M. Best Rating Of Insurance Carriers
Alpha Rating: A-
Financial Category: VI
• Additional Insured Wording
The ONLY Acceptable Language: Choice Hotels International, Inc., its affiliates,
subsidiaries and its and their respective employees, agents, officers and directors are named
as additional insureds.

• Additional Requirements/Notes
- Thirty (30) days written notice of cancellation.
- Notify in writing if liquor liability is not applicable.
- Notify in writing when only one location is covered on policy.
- Limit requirements can be obtained with primary and umbrella combination.
- If personal property and/or sign are leased from Choice Hotels International, evidence
naming Choice Hotels International as Loss Payee or Mortgagee.
• Certificate Of Insurance Requirement

Each Cambria brand property is required to provide Choice Hotels International with a
current Certificate of Insurance on the Accord form. The insurance policies must contain
all required elements noted above, and the following below:
- Certificate Holder is to be named as:
Choice Hotels International, Inc.
C/O Wells Fargo Insurance Services of NC, Inc.
11006 Rushmore Drive, Suite 150
Charlotte, NC 28277
Phone: (704) 295-0483
Fax: (704) 540-9406
Location and property code of property. Certificates received without referencing the
property code will not be accepted.
- Certificate of Insurance is to be mailed or faxed (not both) accordingly:

Choice Hotels International, Inc.
C/O Wells Fargo Insurance Services of NC, Inc.
11006 Rushmore Drive, Suite 150
Charlotte, NC 28277
Phone: (704) 295-0483
Fax: (704) 540-9406
If you have questions, please contact Mike Thrower or Ellen Keener of Wells Fargo
Insurance Services at (704) 295-0489.

R ules O F O P E R A T I O N UNIVERSAL FACILITY 105
105.00 Universal Facility Standards

It is important to remember that all areas of a hotel property reflect on our standards at Cambria. For that
reason, it is vital that the exterior and interior of every property be designed and maintained to meet
Cambria specifications and high standards. All Cambria Suites employees should take pride in every area and
every aspect of the hotel, not just the areas in which they work.
105.01 Employee Accountability

• Proactive Response
- All employees must take personal responsibility for the image that the property projects.
- Specifically, employees must take proactive accountability to:
- Immediately act to correct unsuitable facility conditions.
- Notice, correct or report environmental conditions that require immediate attention.
- Personally act to correct smaller issues, such as disposing of paper or debris and
contacting proper areas of responsibility to correct larger issues.
- Assume personal accountability for ensuring that reported problems are corrected
(follow-up and re-report as necessary).
- Ensure work areas are well organized and clean.
• Preventive Maintenance and General Maintenance
- Facilities are required to receive full, preventive maintenance at least four (4) times per
year.
- Preventive maintenance activities must be documented, filed and available for review.
- All requests for maintenance must be responded to promptly and in a courteous fashion.
- Maintenance and repairs are always performed in an unobtrusive manner, whenever
possible.
105.02 Exterior Environment

• Cambria Suites must always present a well-integrated and unique level of curb appeal. The
building façade must always be in excellent condition.
• Landscaping and plantings must be well maintained, clean and attractive, and free of
weeds, debris and litter.
• The dumpster area is required to be enclosed and kept clean and odor free.
• Parking facilities must be sufficient for the needs of the property.
• The parking area must always be maintained in good condition and illuminated sufficiently.
• The property entrance must be clean, well lit and well marked.
• Mats and carpet runners must be consistently used to prevent slippage when weather
requires.
• All glass and polished metal surfaces must be kept free of fingerprints and other dirt.

• Ash urns and waste receptacles are required to be conveniently located adjacent to all
property entrances.
• Receptacles are always emptied well before debris overflows or is apparent.
• Walkways must be lighted sufficiently, be kept free of debris, litter and obstructions, and be
well maintained.
• Walkways must be kept clear of ice and snow during periods of inclement weather.
105.03 Exterior Signs

• The Cambria Suites primary exterior sign must be on a photocell sensor to ensure
illumination from one hour prior to sunset until one hour after sunrise and during
inclimate weather or overcast skies.
• Exterior signs must meet Cambria specifications and must be kept in good condition, well
maintained and clean.
• Exterior signs should clearly direct guests to the Reception Desk check-in area.
• Exterior signs should clearly identify accessible ramps, all entrances, all exits and parking
facilities.
• All signage must be professionally produced and must coordinate with the décor of
Cambria Suites.
105.04 Flags
• The U.S. flag (as well as the native country’s flag if not in the US), State flag and Cambria
Suites flag must be flown and in good condition.
• The flag poles must be in a visually prominent area in close proximity to the main entrance.
The poles must be positioned so that the flags cannot touch or wrap around an adjacent
pole. The location and height of the flag poles are site specific and must be submitted in
advance for review and approval.
• If two (2) flag poles are used, the poles are to be of equal height. In this case the US flag is
to fly on a pole with the state flag flown beneath it. The second pole is to fly the Cambria
Suites Brand flag. If three (3) poles are used, all of equal height, the U.S. flag is to be flown
on the pole to the leftmost position as you are looking at the entrance to the building,
followed by the state flag on the pole to its immediate right and followed further by the
Cambria Suites Brand flag on the rightmost pole. The State and Brand flags must be
4' x 6'; the US flag must be 5' x 8'.
• If the hotel location is outside of the U.S., the national flag of the hotel location should be
flown at the same height and is to be of the same size as the U.S. flag. The state, province
or local flag is to be of the same size and flown at the same height as the brand flag. In
this case either two (2) or four (4) flag poles are to be used. If four (4) flag poles are used
they should be at the same height with the U.S. flag flown on the leftmost pole as you are
looking at the entrance to the hotel followed to the right by the flag of the native country
and then the state or provincial flag and lastly the Cambria Suites flag on the rightmost
pole. If two (2) poles are used the leftmost pole (as you are looking at the entrance to the
hotel) should be the U.S. flag with the brand flag underneath it. The rightmost flagpole
should fly the native country’s flag with the state or provincial flag under it.

• Flags are to be flown continuously and must be illuminated at night and during inclimate
weather or overcast skies. It is required that the lights be on a photocell sensor to ensure
they are properly illuminated. When the flags are raised and lowered, proper care must be
used when doing so.
105.05 Smoke Free Interior Environment

Cambria Suites is a 100% smoke free hotel and must be maintained as such. Smoking is not
permitted in ANY area of the hotel. A designated, weather protected area must be provided
for guests to smoke. This area must be a minimum of twenty (20) feet from any entrance to
the building and in keeping with the overall design intent of the brand (it must blend with
the overall architecture and landscaping). It also must not be in the main pathway that would
obstruct the path for guests entering or leaving the building (i.e. it can be off to the side,
just not in the main pathway). Additionally the indication that the hotel is completely non-
smoking must be indicated on all entrances to the hotel through brand-approved, professional
signage as well as in all collateral and in all booking channels.
In the event a guest has smoked in the suite, the suite must be thoroughly deep cleaned
before it is re-rented. At no time may a guest be charged for servicing/cleaning a room above
the published and reserved room rate.
105.06 Interior Cleanliness & Maintenance

• Walls, Wall Coverings and Baseboards
- Walls and wall coverings must be clean and free of stains, well maintained and in good
condition (free of holes, chips, tears, split seams or peeling).
- Baseboards must be clean and free of scuffmarks, dust, etc. and in good repair.
• Floors and Floor Coverings

- All floors must be in safe condition (free from broken tile and defective floorboards,
worn areas) and well maintained (free of tears, holes, stains, fading, buckling or split
seams).
- All floors and floor coverings must be clean and free of debris. Carpet edges must be
clean.
- All flooring is required to be slip resistant and must not present tripping hazards.
Changes in elevation must be clearly marked (different or contrasting color, etc) and
well lit.
• Windows and Window Treatments

- Windows (and glass walls) must be clean inside and out (free of smudges, fingerprints,
dirt, pollen, insects etc.) and free of cracks.
- Window tracks, sills and frames must be clean and in proper working condition.
- Windows in public spaces are required to be washed, inside and out as necessary to
maintain high levels of cleanliness.
- Window treatments must be clean (free of dirt and stains), well maintained and in good
condition (free of tears, holes and fading).
- Window treatments are required to be properly coordinated with the surrounding décor
and are clean and free of holes, tears and stains.
- Window treatments must be installed and functioning properly, as well as hooked and
hung properly.

• Ceilings and Vents

- Ceilings and vents must be clean, and free of dust, stains and damage.
• Doors
- Doors have no visible chips, scratches, cracks, dust or stains.
- Tracks and door frames are clean and work properly.
- Each door is required to have a door bumper to protect the wall finish.
105.07 Lobby Area and Interior

• Lobby General
The lobby includes guest service locations sufficient to accommodate guest registration,
departure processes and luggage storage. The Reception Desk must be spacious, visible and
inviting from the lobby entrance. The lobby and guest service locations are always clean,
well maintained and organized.
The Reception Desk area must be clean and clutter free at all times. The display of any
solicitations for donations, products or services for sale, pictures or other information of
any sort is not permitted on or near the Reception Desk.* No signs of any sort other than
the Licensee statement plaque may be affixed to the wall of the Reception Desk area. The
only collateral, signage, promotional material and the like that is permitted to be visible on
or near the Reception Desk is as follows:
- Specified Choice Privileges brochure
- Hotel Rack Card (this is displayed in the same holder as the CP brochure)
- Cambria Suites directories (once published)
- Other brand marketing material as designated by the brand
* No signs, memos, notes or similar may be posted on the front desk or within sight of the
guests. All such material/information is to be stored on the computer or in binders.
The lobby area may contain the current daily newspapers in limited numbers on the coffee
tables. There may be no more than two (2) newspapers or periodicals on any one coffee
table. All newspapers and periodicals must be in like-new condition.
The televisions in the lobby (media wall and bar) must be on a news or sports channel
at all times. Closed captioning should be used on both and the volume should be set at
low levels. The TV at the media wall must remain on at all times. The TV at the bar must
remain on during breakfast and dinner hours of operation.
• Licensee Lobby Posting — The Licensee statement plaque must be posted in the lobby,
in a conspicuous location visible from the Reception Desk. The required wording of the
plaque is:
“This hotel is owned and operated by [insert name of Licensee] under license from Choice
Hotels International, Inc.”
It is highly recommended that the Licensee Statement plaque be displayed on the sidewall
of the Reception Desk area to ensure maximum visibility to the guest.

• Furnishings and Décor — All lobby furnishings and décor elements must meet Cambria
specifications. A variety of well-appointed, intimate seating areas must be available in the
lobby area. The comfortable, open lobby space with club lounge seating and a large Media
Wall is required to be immaculate, regardless of the time of day. The Media Wall must be
set to appropriate channels and volume. Guests do have the ability to adjust the channel
selection. Staff monitors the channel selection/volume and resets as guests leave the
viewing area.
• Business Center Area — Each hotel is required to have in the designated area of the
lobby the Cambria Suites Business Center solution hardware and software. The Business
Center area is to be equipped with the specified Cambria Suites hardware and software
solution made available through Uniguest, Inc. See Information Technology and
Telecommunications Standards, Guest Business Center Solution, section 303.01.
• Interior Signage — Signage in the lobbies, guest corridors, meeting rooms event space,
Refill, Reflect, Refresh, and other guest areas are required to be in place and be clear,
concise and uniform throughout the property.
- All signage must be professionally produced. Hand-written signs are not allowed.
- Emergency signage must be properly placed and sized in accordance with local laws.
- Signage must comply with state and local health and public safety regulations and
requirements.
- Signage must be mounted in clearly visible, well-lit areas.
- Suite numbers are installed on the wall adjacent to the latch side of the entry door at a
height of 60" on center, above the finished floor.
• Suite Door Signage

- The fire evacuation plan must be posted on each door.
- The security information, fire procedures and exits, guest suite floor plan and evacuation
procedures must be detailed.
- The location of the guest suite is indicated on each floor plan.
- Each door must have a rate and limited liability law card posted (unless specified by local
codes to be located elsewhere).
• Air Quality and Temperature — Air quality must always be clean, fresh and maintained at
comfortable temperature levels.
• Music and Soundproofing
It is required that Cambria Suites properties have brand specified integrated audio
entertainment in the following common areas:
- Porte-cochere including main exterior entrance walkway
- Reception desk/reception area
- 2-story lobby area
- Public restrooms
- Reflect Dining
- Outdoor dining area
- Barista Bar
- Refill Marketplace
- All meeting/board/conference rooms
- Corridor to conference/meeting facilities

- Fitness center
- Pool area including any exterior patio/deck.
- Elevator landings on guest room floors
All audio should be transmitted via in-wall/in-ceiling speakers with area-controlled

volume. The system must allow for meeting/conference rooms to have multiple channels
of music (minimum of 4) in each room individually selectable within in each room. The
pool (including outside deck) and fitness centers must each have their own specific music
designed for those spaces and controlled from the main panel or secured within each area.
It is highly recommended that all other areas be configured to be on a single channel
controller/selector (not a single volume controller) located in the back office or secured
room to ensure music genres do not compete with each other in these adjacent areas. For
additional information, see Information Technology & Telecommunications Standards,
DMX in Public Areas Section 304.00.
The audio system must be integrated with the voice mail system to provide brand
approved/specified on-hold music and messaging and be in harmony with the property’s
stylish environment.
- A paging system is required to be in place for emergency use only.
- Both the background music and paging system must be in working order, producing
clear voice/music transmission.
- Effective soundproofing must be provided to ensure that noise from adjoining service
and public areas does not disturb guests. Normal operating noises must be controlled
and equipment placed for maximum efficiency and low noise levels.
• Reader Board
- A brand specified reader board must be prominently displayed in the lobby on the
Reception Desk.
- The reader board lists accurate, up-to-date information regarding the times and
locations of daily events and is presented in a professional manner. No hand written signs
of any sort are permitted.
• House Telephones
- Telephones must be clean, well maintained and in good working order.
- Each guest suite floor is required to have a house phone in the elevator lobby or other
central entry point, which dials directly to the Reception Desk, not the guest suites.
These phone extensions must be able to be clearly identified at the switchboard as to
their location in the hotel. See the Operating Supplies & Equipment Rooms Manual for
specifications.
• ATM
If desired, an ATM may be provided if it is built into the wall to coordinate with the
decor in a separate area away from the Reception Desk and main reception area or it may
be placed in a vending area. Plans for ATM design and placement must be submitted to
Cambria Suites Design and Construction department for review and approval.

• Elevators
- Elevator service must be timely.
- Public elevator wall, floor, window and ceiling surfaces are always clean and polished.
- The elevator trim, moldings, handrails, etc., must be in good repair.
- The emergency phone/intercom and automatic doors must be working properly.
- All elevator door tracks must be clean.
- Elevator lighting must be maintained at a comfortable level. Elevator floor markers must
work properly and be illuminated. Elevator push buttons must be illuminated and clean.
- The temperature and air circulation inside the elevator must be at comfortable levels.
- Interior signage for the elevators must be in place and uniform.
• Stairwells
- Stairwell flooring is required to be slip resistant and must not present tripping hazards.
- Signage for the stairwells is required to be in place and be clear, concise and uniform
throughout the property.
- Stairwells are not to be used for permanent or temporary storage areas, and must be well
maintained and meet all local fire codes.
• Public Restrooms
- Separate public restrooms are required in each Cambria Suites property.
- Restrooms are sized to meet the demand of public areas including the lobby and
meeting rooms.
- Unisex restrooms are acceptable only in the pool area and only if compliant with local
codes and approved in writing by Choice Hotels International.
- Public restrooms must always be crisp and clean, including vanity, floors, stalls, sinks,
soap dispensers, and mirrors.
- Sink areas should be kept dry.
- Debris must be not evident and waste receptacles must be emptied well before waste
overflows.
- Ventilation systems must always work properly and the air quality must be fresh.
- Each restroom is required to contain the specifed framed vanity mirror.
- Public restrooms guest supplies include:
- Two-ply facial tissue enclosed in box/dispenser
- Top quality washroom paper towels
- Lotion soap in permanent dispensers, convenient to all basins is required. An
adequate supply of soap is maintained at all times.
- A double roll toilet tissue dispenser in each stall
- Two rolls of facial-quality toilet tissue per stall
- Feminine sanitary product receptacle per stall (ladies’ room) and one dispenser per
ladies’ restroom
- Integrated paper towel dispenser and waste unit is required unless contrary to local
code.
- An adequate supply of paper towels is maintained at all times.
- Electric hand drying devices may be available in addition to the paper towels.
- Baby diaper changing station in both men’s and ladies’ restrooms
- Each stall has a door with an operable privacy lock. Hooks are available in each stall.

• Corridors
- Enhanced furnishings, artwork/mirrors and wall fixtures should be placed in the
corridors as appropriate.
- Corridors are kept neat, clean and unobstructed.
- Housekeeping closets, linen rooms, storage areas must be secure.
Laundry and trash chutes must be self-closing and self-locking. The corridor
environment must be comfortable (lighting levels, air quality and temperature).
• Ice Machines and Vending

- Ice and vending machines must be stocked, self-dispensing, clean and in proper working
order.
- Vending machines are not permitted in the lobby. Only a centrally located ice machine
must be provided on the first floor.
- One centrally located self-service ice machine and soft drink machine is required on
every floor, except the first floor. Guests must be able to get ice without leaving their
floor.
- Closed bin, dispenser type, ice machines are required.
- All vending areas must meet Cambria design and construction specifications.
• Storage Areas
- Back-of-the-house storage areas must be properly maintained, clean and in good
condition.
- Storage areas must not be overly stocked with items that would cause safety concerns.
- Storage areas are required to have proper lighting.
- Storage areas must be properly secured.
105.08 Energy Management Systems

A responsible approach to energy management should be undertaken at every hotel. When
considering options to implement, the impact on guest safety and satisfaction must be taken
into consideration. Hotels wishing to implement energy savings features within the guest
suites and/or public spaces using any type of automated system must first submit the plans
and specifications to Cambria Suites Brand Management for review and approval. All such
submissions should be sent via e-mail to cambria_suites_qa@choicehotels.com.
105.09 Scent Program

The brand specified environmental Scent Program from DMX must be installed and fully
operational 24/7 in the Refresh Pool and the Refresh Fitness Centers. The specified scents for
each designated area must be used.

105.10 Lights, Light Fixtures & Lighting Levels

All fixtures and bulbs are clean (free of dust, cobwebs and smudges), well maintained and in
proper working order. The following lighting levels are to be maintained throughout the hotel
and exterior areas:
FOOT-CANDLE RANGE
GUEST CONTACT AREAS (unless otherwise stated,
measurements are taken at
36" AFF)
EXTERIOR  
Exterior Paths and Walkways 8-12
Surface Parking Areas  
Drive Entrances 10-25
Drive Aisles 5-10
Parking Slots 5
Parking Structures  
Entrances 10-25
Traffic Lanes 10-15
Parking Slots 2-5
Stairwells 20-25
Sundry Shop 50
   
INTERIOR PUBLIC SPACES  
Main Entrance 20-30
Lobby (measured at surface of lobby seating group) 20-30
Lobby - Business Center area (measured at surface of table) 30-40
Lobby - Media Wall (measured at surface of seating) 15-30
Reception Desk (measured at surface of counter) 40-70
Guest Elevator & Foyer 20
Guest Corridors 20
Vending 25

FOOT-CANDLE RANGE
GUEST CONTACT AREAS (unless otherwise stated,
36" AFF)
Reflect - Food and Beverage Outlet (measured at seating)  

Morning Day Part 30-50
Evening Day Part 10-30
Bar  5-15
Function and Ballrooms  
Function Room Corridors/Pre-function Areas 20-30
Meeting/Banquet General room lighting 30-70
Meeting/Board Room at table surface level 60-70
Restrooms (in stalls and general lighting) 10-20
Restrooms (At Vanity) 20-30
Refresh Fitness Center 30-60
Pool ( at 36" AFF around pool deck) 20-30
Guest Laundry 30-40
   
GUEST SUITES  
Parlor area (general Lighting in center) 25-50
At door entry (one foot into suite at door center with entry
10-20
light on)
At center of sofa on seat cushion 15-30
On top surface of desk in center 40-60
On top of bed 18" from side edge of bed 18" from
15-25
headboard
   
GUEST BATHS  
At vanity surface 40-50
In front of vanity at 60" AFF 45-60
In shower with curtain closed 10-20

FOOT-CANDLE
RANGE
BACK OF HOUSE AREAS (unless otherwise stated,
36" AFF)
Administrative Offices 50
Service Corridors Min. 20
Elevator Machine Rooms 25-30
Elevator Pits Min. 20
Stairwells 20-25
Kitchen and Pantry 50-70
Team Member Toilet and Lockers 50
Storage Rooms 20-30
Housekeeping Storeroom 50
Hotel Laundry - Washing 50
Maintenance Shops 30-50
Mechanical and Electrical Rooms 30-50
Paint Shop 40-50
Storerooms 20-30
105.11 On Property
Hotel staff shall not reside in the hotel.

R ules O F O P E R A T I O N HOUSEKEEPING & MAINTENANCE SERVICES 106
106.00 Housekeeping & Maintenance Services

There is nothing more important to a hotel guest than the state and cleanliness of the guest suite. A clean,
fresh-looking and properly stocked suite is essential to a positive guest experience. As a brand and as a
member of the local community, it is also important that we take an environmentally responsible approach
to housekeeping while ensuring that our guests receive a meticulously clean and well maintained suite. It
is important to note that, without a high level of housekeeping, a property will not be allowed to continue
operating as a Cambria Suites property.
106.01 General Housekeeping Services

• Occupied guest suites must be cleaned thoroughly each day.
• Housekeeping employees are required to report all guest suite maintenance concerns
immediately and follow-up to ensure that all maintenance requests have been completed.
• Housekeeping carts are always neat, clean and organized.
• Carts and equipment must not be left in the corridors when not in use, and may never
block a guest’s path.
• Carts are always positioned in front of open suite doors while suites are being serviced.
• Carts are kept fully stocked with all items necessary to service the suite.
• Housekeeping employees must always maintain guest confidentiality and guest suite
security.
• All rooming lists are kept confidential.
• If a guest makes a request for admittance into a suite not currently being serviced, the
Housekeeping employee must politely decline but should offer other assistance, such as
contacting the Reception Desk.
• If a guest makes a request for admittance into a suite currently being serviced, the
Housekeeping employee politely requests the guest insert their room key into the lock
to ensure it unlocks the correct door, then allows the guest to enter. The employee then
identifies a more appropriate time to return and finish the suite. In the event the guest’s
key does not unlock the door, the employee should politely request the guest remains
outside the suite while they contact the Reception Desk for assistance.
• Housekeeping employees always extend Cambria style of service by proactively greeting
guests in the corridors.
• If Housekeeping employees are vacuuming the corridor and a guest approaches, the
attendant politely turns the vacuum off until the guest is ten (10) feet past the area.

• Full housekeeping services are to be performed daily for every occupied suite unless the
hotel qualifies to participate in the Cambria Suites Environmental Program. If a hotel
qualifies to participate in the environmental program and chooses to do so, they must use
the approved conservation collateral available through Cambria Suites Brand Management.
This collateral consists of two guest room pieces (one for terry and one for linen). The
linen reuse card must be placed on the nightstand in plain view of the guest or on the bed
pillow of each bed. The terry reuse card must be hung on the main towel rack in plain
sight of the guest. This permits the hotel to use the following housekeeping standards in
the guest suite:
- Used terry is required to be changed every third day of a guest’s stay and in any of these
circumstances:
- Upon checkout
- When the terry is on the floor or in the bathtub
- When the guest requests to have their terry changed by notifying Housekeeping,
Guests Services or any other hotel team member.
- If the terry is stained or damaged
- If the room is discrepant in any way
- Used linen is required to be changed every third day of a guest’s stay and in any of these
circumstances:
- Upon checkout
- If a guest requests their linen be changed by placing the conservation program card
on the pillow or by notifying Housekeeping, Guests Services or any other hotel team
member
- If the linen is stained or damaged in any way
- If the room is discrepant in any way
• If the hotel does not qualify or chooses not to participate in the Cambria Suites
Environmental Program, terry and linen must be changed on a daily basis instead of every
third day as noted above. All other requirements remain the same.
• An average of “three-PAR" stock of terry and guest room linens must be available at all
times. PAR is a standard unit of measurement for the inventory required for each available
room. Three-PAR refers to the number of items, or turns, of inventory needed. Linen/
Terry PAR/ turns are typically as follows: one complete PAR/turn is being used in the
guest suites, a second complete PAR/turn is located in the laundry, and the final PAR/
turn is secured in storage, to be pulled as needed. Required par stock of additional items as
follows:
- Pillows – Minimum par stock of 25% of total number of suites must be maintained for
both types of brand specified pillows.
- Blankets – Minimum par stock of 25% of total number of each bed type
- Mattress Pads – Minimum par stock of 25% of total number of each bed type
• These other housekeeping tasks are required to be performed daily in each suite:
- Vacuum and sweep carpets and floors
- Mop floors as needed
- Dust, brush, polish and vacuum furniture
- Dust and clean lamps, room decorations, appliances and structural design surfaces
(i.e., light sconces, artwork, window sills, vents)
- Clean telephones and remote controls

- Check for damaged linen

- Clean showers, tubs, sinks, toilets, bathroom items, bathroom floors, and mirrors
- Remove trash and recyclable materials
- Replenish guest amenities and supplies
- Inspect suite for safety hazards and for the operating condition of equipment and report
any deficiencies to the maintenance staff
- Report lost and found articles, maintenance problems or special room problems to the
supervisor
- Prepare suite for guest’s arrival and respond to special guest requests, such as delivering
a newspaper or cleaning a spill
• In addition to guest suites, all public spaces must be regularly cleaned and maintained to
ensure that a fresh, clean and appealing product is presented at all times.
106.02 Do Not Disturb Services

• A system must be in place and implemented to manage the provision of “Do Not Disturb”
services.
• Employees must always respect the guest’s need for peace and quiet and must not wake or
disturb guests displaying a “Do Not Disturb” door sign.
• The sign must be the Cambria Suites brand-specified, “Privacy Please” door hanger-style
card.
• If the “Do Not Disturb” sign is still on the door after 2:00 pm, the Housekeeping
Supervisor places the Cambria Suite specified note under the door notifying the guest
that their request for privacy was honored and to contact the Reception Desk should
they need any fresh towel, linens or amenities. The note must include the date, time and
housekeeper’s signature. Should the suite be scheduled for departure and the hotel has
not been notified of any request to extend the check-out or the stay, the Housekeeping
Supervisor or Reception Desk employee are to call the suite to inquire about service. If
there is no answer, a designated employee inspects the suite to see if the suite has been
vacated.
106.03 Supplemental Suite Equipment

• Delivery of additional equipment or supplies must be made within fifteen (15) minutes of
the request.
• All equipment and supplies must be clean, well maintained and in operable condition.
106.04 Infant Supplies

• Cribs and play yards are available upon request and at no charge.
• There must be at least one crib for every twenty (20) suites, meeting Cambria specifications
per property.
• All cribs and play yards must meet or exceed all applicable local, state and federal laws and
regulations, including all Consumer Product Safety Commission safety guidelines.
• Cribs are to be delivered with clean specified crib linen (no pillow) and set up for the guest.

106.05 Rollaway Beds

• Rollaway beds are available upon request.
• One platform style rollaway bed with innerspring mattress per thirty (30) sleeping rooms,
or portion thereof, is required. No folding rollaways are permitted.
• Bed boards must also be available upon request and at no charge.
• Rollaway beds are delivered fully made (all linens, pillows, and blankets).
• An extra set of terry and bath amenities must be delivered with each rollaway bed.
106.06 Lost and Found Services

• Any and all personal belongings found in a vacant suite or other area of the property must
be logged and turned into a designated secure location.
• Lost and found articles are required to be properly dated, stored and secured. Articles are
to be maintained in accordance with state and local ordinances and held for ninety (90)
days. For anything of value in excess of $100.00, it should be retained for one (1) year.
• Records must be maintained and procedures established to ensure prompt, accurate
response to guests’ inquiries concerning lost articles.
106.07 Preventive Maintenance and General Maintenance

• Each Licensee is required to uphold consistent excellence in maintenance in order to
continue operating as a Cambria Suites.
• All guest requests for maintenance must be responded to within fifteen (15) minutes in
a courteous fashion, while ensuring guest privacy. Maintenance and repairs are always
performed in an unobtrusive manner.
• If repairs cannot be completed within fifteen (15) additional minutes, a management
person or designated representative meets the guest and remains in contact with the guest
until an acceptable alternative solution is agreed upon.
• A consistent, systematic plan of scheduling inspections and maintenance of guest suites,
public areas, and all mechanical and electrical systems is required. This type of program
will substantially decrease guest complaints, unavailable suites and increase the life of the
equipment in each room. The Preventive Maintenance Program includes:
- Maintenance Cart
When the suites needing inspection have been assigned, maintenance staff must be given
an inspection form for each suite. Before beginning suite inspection, staff must ensure
that all the items he or she will need are on the maintenance cart. If the cart is stocked
and set up properly, the maintenance employee should not have to leave the suite until
the job is complete, saving many work hours and making the department’s job much
easier.
- Scheduling
Every suite must have the preventative maintenance inspection and necessary work
performed a minimum of three (3) times per year.

- Inspecting the Suites

Maintenance staff must routinely check all equipment and machinery in each guest suite
to ensure that everything is working optimally. The inspection form for the suite must
be filled out at each inspection and retained for twelve (12) months.
- Documentation
Preventive maintenance activities are documented on the inspection form, inserted into
the maintenance notebook and are available for review.
When all suites have been inspected, the maintenance schedule begins again.
For more information on preventive maintenance programs, please reference the Cambria
Suites Hotel Operations Manual.
106.08 Laundry and Dry Cleaning Same-Day Service

• An on-site self service laundry facility must be available between 6:00 AM and midnight.
• The on-site laundry facility is clean, free of dust and lint and meets the design specifications
outlined in the Architecture & Engineering Standards Guest Laundry Section 406.01, as
well as Interior Design Guest Laundry Section 506.01.
• The minimum equipment is:
- One top quality commercial coin-operated washer
- One top quality commercial coin-operated dryer
- A built-in table for folding laundry
Note: Resort and destination locations may require more equipment.
• All equipment must be provided with operating instructions.

• Laundry detergent, and fabric softener must be available for purchase in the Refill shop
with appropriate signage posted in the guest laundry directing them to Refill.
• A house telephone must be available that automatically dials the Reception Desk when the
receiver is lifted off the cradle.
• Same-day laundry, pressing, and dry cleaning services must be available Monday through
Friday, excluding holidays.
• Laundry service bags with logos (minimum 17"x 26.5") and price lists must be available in
every suite. Laundry bags should be placed in the closet or in a credenza drawer.
• Processed laundry and dry cleaning orders are delivered to suites by 7:00 PM.
• Boxed and folded items must be placed on the bed and dry cleaning delivered on hangers
is hung in the closet with the Cambria Suites note card indicating that laundry has been
delivered.

106.09 Deep Cleaning

Proper deep cleaning will ensure a clean and fresh environment is presented to our guests
therefore every hotel must establish, implement and document a deep cleaning program.
Each guest suite is required to be thoroughly deep cleaned on an ongoing basis however deep
cleaning tasks vary on frequency. As a result, it is recommended that deep cleaning tasks are
handled on a monthly project basis. The deep cleaning tasks should be preformed as necessary
but no less than and required minimum frequency as noted below:
• Rotate mattress – quarterly
• Shampoo/clean suite carpet – semi annually
• Edge vacuum – monthly
• Wash shower curtain liner – monthly
• Wash shower curtain overlay – quarterly
• Vacuum upholstery – monthly
• Clean upholstery – annually
• Wash/dry clean drapes – annually
• Launder duvet inserts – quarterly
• Launder blanket - monthly
• Launder/dry clean bolster pillow cover – quarterly
• Launder bed pillows – semi-annually
As Cambria Suites is a 100% smoke free hotel, it is imperative it be maintained as such. In the
event a suite has been smoked in or has any offensive odors, the suite must also be thoroughly
deep cleaned before re-renting to another guest. Under these circumstances, all of the above
noted deep cleaning tasks must be performed except the rotation of the mattress. Additionally,
all walls must be washed and an ionic air cleaner operated in the suite for a minimum of one
(1) hour or manufacturer’s recommended length of time.
106.10 Air Quality and HVAC

• Suites must always smell fresh and be well ventilated.
• The suite temperature must be comfortable upon guest arrival.
• Heating, ventilation and air-conditioning equipment must be maintained in proper
working order.
• The thermostat must be accessible to the guest and the temperature and airflow is
regulated by the guest.
• HVAC cannot be loud or intrusive and must not disturb the guest.

106.11 Lighting Levels and Fixtures

• Light and lamp switches are required to be easily accessible and free from any hazard.
• Light fixtures and lamps must be well maintained, clean and free of dust.
• All lighting fixture and lamps must be properly lamped and produce at least the brand
specified minimum levels of light.
• Lampshades must be clean and well maintained, firmly attached and balanced, with seams
facing the wall.
106.12 Floors and Floor Coverings

• All floors and floor coverings must meet Cambria specifications and be in safe condition
and well maintained (free of tears, holes, and stains, fading, buckling or split seams).
• All floors and floor coverings must be cleaned, swept or vacuumed daily and shampooed on
a regular basis.
• Carpet edges and surfaces around and behind furnishings must be clean and dust free.
106.13 Walls, Wall Coverings, Wall Bases, Ceilings and Vents

• Wall bases must meet Cambria specifications, be clean and in good repair.
• Walls, wall coverings, wall bases and corner guards must always meet Cambria
Specifications as well as be clean and free of stains, holes, chips, tears, split seams or peeling
or any visible damage.
• Ceilings and vents must always be clean and free of stains, dust and damage.
106.14 Windows and Window Coverings

• Windows must be clean inside and out, as well as free of cracks, smudges, streaks and
fingerprints.
• Window tracks, sills and frames must be clean and in proper working condition.
• Window treatments must meet Cambria specifications and be properly coordinated with
the surrounding décor. They must be clean and free of holes, tears and stains.
• Window treatments must be hung and must function properly.
106.15 Furnishing Arrangement and Condition

Each suite is required to be furnished and arranged according to Cambria design
specifications. Furniture and case goods must be clean and free of scratches, chips, dents,
holes, or any other damage.

106.16 Guest Suite Amenities, Linen & Supplies

The chart below indicates the required amenities, linens and supplies in the guest suite. For
addditional information and specifications, please refer to the Cambria Suites Operating
Supplies and Equipment (OS&E) manual.
Cambria
Item Size Quantity
Logo
Guest Suite Wastebasket – Oval

Not
leatherette with top & bottom bumper. 13 Quart One (1)
Permitted
Color: Black. Must be ignition resistant.
Removable Hangers with standard

or mini hooks are required in all guest
suite closets (ball top hangers are not
permitted). Six of the hanger bars are to Twelve Not
be non-slip and the other six hangers must (12) Permitted
have skirt/trouser hanger clips. Hangers
must be manufactured from wood and
lacquer finished.
Iron – Commercially rated full size iron

with automatic shut-off, non-stick surface
One (1) Not
and steam setting. Must be self cleaning Full size
each Permitted
and stored in mounted iron/ironing
board caddy in closet.
Ironing Board – Commercially rated full

One (1) Not
size, free-standing board with solid color Full size
each Permitted
ironing board cover and pad.
Laundry Bag and Ticket – A laundry bag

17" x
must be placed in the closet along with a One (1) Required
26.5" Min.
laundry ticket containing pricing
Glass Tumblers – 10 oz clear glasses

Not
with textured base. To be stored on entry 10 oz. Two (2)
Permitted
console with approved glass cap (stancap)
Coffee Mugs – “C” handle two tone

mug. Red on the outside white on the
Not
inside. To be placed on the presentation 11 oz min.
Permitted
tray and covered with brand specified
stancap.
Glass/cup caps – approved branded

One (1)
stancaps with Cambria icon on top must Fit glasses/ Brand icon
per glass
be placed on top of all glassware and china mugs required
and mug
cups/mugs
Ice Container – An insulated leatherette

ice container with a lid must be placed on 2 quart Not
One (1)
the entry console. Disposable plastic liner min. Permitted
is required.

Cambria
Item Size Quantity
Logo
8"W x
Coffee & Tea Presentation Tray – Black 1.5"H x Not
One (1)
ABS Plastic Tray with non-slip rubber feet 10.5"L Permitted
min
Coffee Package Oganizer – Black plastic Not

One (1)
package stand Permitted
Coffee Maker – 4-cup, one hour 4-cup

automatic shutoff with brew pause or dual Not
One (1)
feature. Carafe body must be stainless individual Permitted
steel or dual cup individual brewer. single cup
Coffee Service Supplies – One each

Wolfgang Puck regular and decaffeinated
coffees sufficient to brew the four cups One (1)
each*. Numi tea envelope containing two of each
individual tea bags. Individual service coffee and
packs each containing: One (1)
• Napkin twin pack
Not
• Stir stick envelope
Permitted
• Sugar packets (2) of tea.*
• Low-cal sweetener (2) Two (2)
• Creamer (2) individual
service
* If using dual single cup brewer, there
packs
must be two (2) each of the regular and
decaffeinated coffee packages.
Ashtrays – NOT PERMITTED N/A None N/A
Matches – NOT PERMITTED N/A None N/A
3.5" x 8"
Note Pad – The brand specific note pad
– minimum
must be placed on the desk and at the Two (2) Required
10 sheets/
night stand which contains the phone.
pad
Pen – The Cambria Brand specified ball

point, click style ink pen must be placed Two (2) Required
beside each note pad.
Do Not Disturb Card – Brand specified

N/A One (1) Required
“Privacy Please” door hanger style card.
Cambria Suites Brand Directory* –

Most Current directory must be displayed
on desk. N/A One (1) Required
* Once published

Cambria
Item Size Quantity
Logo
Desk Tray/TV Channel Guide

– Wooden desk accessory tray to hold the N/A One (1) Required
remote with the TV channel guide inside.
Legal/Life Safety Notices – Emergency

Instructions, the hotel/floor layout or
As required
diagram, the rate card and the innkeeper
by code
liability statement (as well as other legally
(not to One (1) Required
required statements), should be combined
exceed 324
into one professionally designed sign and
sq. inches)
mounted on the back of the suites entry
door.
CD/AM/FM clock radio – Brand

specified, must have presets (min of 5)
and MP3 line-in jack, dual alarm, snooze
N/A One (1) Required
feature and battery back-up. NOTE: The
unit may not be secured/tethered in any
manner.
Comment Card – The brand specified

comment card is the only one permissible One (1) Required
in a Cambria Suites.
Gideon Bible – The Bible is to be placed

Not
in the desk drawer, nightstand drawer or One (1)
Permitted
in a credenza drawer.
Guest Services Directory – Brand

specified Guest Service Directory binder One (1) Required
must be used.
Local Telephone Directory – Both white

One (1) Optional
and Yellow pages are required.
Television with Remote Control Not

Two (2)
See standard 508.03. Permitted
Auto-sensing remote multiport Media

Hub or Jackpack (integrated media
1 No
connection to the wall mounted TV
provided by either LG or Philips).
Promotional Materials – Promotional

materials and other point-of-sale
-- Required
merchandisers as specified by Cambria
Suites are required

Cambria
Item Size Quantity
Logo
Refrigerator – Brand specified

undercabinet free standing refrigerator of
not less than 2.5 cubic feet is required to
be installed in the entry console unit. The Min 2.5 Not
One (1)
refrigerator is to be UL (Underwriters cubic feet Permitted
Laboratory) approved with stainless steel
finish door and black in color. Ice cube
trays are not permitted.
Microwave Oven – Brand specified

microwave oven of not less than .6 cubic
feet and approved by UL (Underwriters
Min .6 Not
Laboratory) be located in the entry One (1)
cubic feet Permitted
console unit. It is to have a stainless steel
finish front, 600 watts, touch pad controls
and digital display.
Telephone – See Information Technology Faceplate

& Telecommunications Standards Guest must
Two (2)
Suite Telephone and Directories, Section contain
305.03 standards for specifications. logo
* NOTE: Portable luggage racks must be available upon request. These are required to be
finished wooden racks with webbing straps, minimum size 17"l x 25"w x 19"h. Minimum
quantity must be equal to 10% of the suite count.

106.17 Guest Suite Linen & Bedding
The Cambria Suites bedding consists of the following components:

Box Spring
Bed Skirt
Mattress
Mattress Pad
Fitted Bottom sheet
Flat sheet
Blanket
Top sheet
Duvet with duvet insert
Bed Pillows
Pillow protectors
Pillowcases
Bolster Pillow
The quantities and specifications for each follow.
BED SKIRT KING

Style Tailored Inverted (5) Pleats
One (1)/Bed
Content 100% Polyester FR
Size 76"W x 80"L x 15" Drop
Lining Optional
Platform Decking 70/30 Polyester Cotton, Extended Cap at
head
Platform Strips 4" on Three Sides
Edge Detail 1" Double Turned Lock Hem Stitched
QUEEN
Style Tailored Inverted (5) Pleats
Content 100% Polyester FR
Size 60"W x 80"L x 15" Drop
Pattern Koni Nani
Lining Optional
Platform Decking 70/30 Polyester Cotton, Extended cap at
head
Platform Strips 4" on Three Sides
Edge Detail 1" Double Turned Lock Hem Stitched

MATTRESS PAD KING

Style 2169DELUX--AB-K
One (1)/Bed
Content 50% Cotton/50% Polyester Top, 100%
Polyester Bottom
Color White
Size King, 78" x 80"
Fill 3.6 Ounce Bonded Polyester
Features Anchor Bands, Machine Thread Quilting
Case Pack 4 Per Case, Priced Per Each
QUEEN
Style 2169DELUX--AB-Q
Content 50% Cotton/50% Polyester Top, 100%
Polyester Bottom
Color White
Size Queen, 60" x 80"
Fill 3.6 Ounce Bonded Polyester
Features Anchor Bands, Machine Thread Quilting
Case Pack 4 Per Case, Priced Per Each
FITTED BOTTOM SHEET KING

Style Standard Textile Centima
One (1)/Bed
Content 75% Ring Spun Cotton, 25%
Multi-Filament Polyester
Color White
Size 78" x 80" x 14"
QUEEN
Color White
Size 60" x 80" x 14"
FLAT SHEET KING XL

One (1)/Bed
Color White
Size 108" x 120"
QUEEN XL
Color White
Size 90" x 120"

TOP DECORATIVE SHEET KING

Style Standard Textile Centium Satin
One (1)/bed Microcheck
Content 65% Cotton, 35% Multi-Filament
Polyester
Color White
Size 108" x 120"
QUEEN
Style Standard Textile Centium Satin
Microcheck
Content 65% Cotton, 35% Multi-Filament
Polyester
Color White
Size 90" x 120"
PILLOWCASES STANDARD
Six (6)/King Style Standard Textile Centima
Four (4)/Queen Content 75% Ring Spun Cotton, 25%
Color White
Size 42" x 36"
 STANDARD
Protective PILLOW Style Zippered or Envelope Style
Covers Content Minimum 50% Cotton
Six (6) per King Color White
Four (4)/Queen Size 21" x 27"

Synthetic Fill PILLOWS Type Synthetic Fill Pillow

Style 18004*, Trillium Gel Fiber Pillow*
Three (3)/King
Fill - Outer Chamber
Two (2)/Queen
Fill - Inner Chamber Blown Microdenier (under 1) Fiber
 
Construction
 
   Tick T230, White, 100% Cotton
  Edge Double Needle Corded
  Label Restful Nights + Cambria Suites Logo
  Care Machine Washable & Dryable
Other Hypo allergenic
Size 20” x 30”
Weight 28 Ounces
Down Fill PILLOWS  
Type Down and Feather Filled Pillow
Three (3)/King
Style 22782*, Touch of Down
Two (2)/Queen
Fill - Outer Chamber Down
 
Fill - Inner Chamber Duck Feather
 
  Construction Pillow in a Pillow
  Tick Barrier Weave, 230 Thread Count,
  100% Cotton, White
  Label Pacific Coast brand label, Blue Fabric
  label for identification
Care Machine Washable & Dryable
Other
Size 20” x 30”
Weight 37 Ounces
BLANKET KING
One (1)/Bed Content 50% Cotton, 50% Polyester
  Color White
  Size King, 108" x 90"
 
  QUEEN
  Content 50% Cotton, 50% Polyester
 
  Color White
  Size Queen, 90" x 90"
*Item numbers will change in early 2009. See Operating Supplies & Equipment (OS&E) Manual.

DUVET COVER KING

Style Reversible knife edge, square corners at
One (1)/Bed top, rounded corners at bottom, hidden
zipper closure and 10" double string ties
on inside of all four corners. Self-lined/
reversible with face fabric on both sides.
Size 106" x 95"
QUEEN
Style Reversible knife edge, square corners at
top, rounded corners at bottom, hidden
zipper closure and 10" double string ties
on inside of all four corners. Self-lined/
reversible with face fabric on both sides.
Size 90" x 95"
DUVET INSERT KING

Style Quilted
One (1)/Bed
Fill 4 oz. per square inch minimum 100%
Hollowfill polyester, 70/30 poly/cotton
ticking
Size 106" x 95"
QUEEN
Style Quilted, 3/4 loop at corners
Fill 4 oz. per square inch minimum 100%
Hollowfill polyester, 70/30 poly/cotton
ticking
Size 90" x 95"
BOLSTER PILLOW KING

Style Standard Cylinder with knife edge end
One (1)/Bed pieces, concealed zipper
Content 100% Polyester
Size 36" x 8" Diameter
Fill High Density Poly Pillow Form
QUEEN
Style Standard Cylinder with knife edge end
pieces, concealed zipper
Content 100% Polyester
Size 30" x 8" Diameter
Fill High Density Poly Pillow Form
STORAGE BAG Style 55UHKL-1246

Size For Queen or King Blankets,
One (1)/room 15"W x 10"H x 27"L
Features Clear, Vinyl Bag With Zipper

• See Interior Design Standards, Bedding Standards, Section 509.02 for current
specifications on the required mattress and box springs. All mattress sets must be firm
and comfortable meeting Cambria specifications. Mattresses must be clean and in good
condition, free of holes, tears, stains or damage.
• All bedding and linens must be spotlessly clean, well maintained, free of holes, tears, stains
or damage and fresh smelling.
• Pillows are required for all beds (including roll-a-ways and sleeper sofas). Pillows for the
sleeper sofa are included in the pillow count that is used for and displayed on the actual
King or Queen beds in the suite:
- Each King bed must have six (6) standard size pillows. Three (3) of the pillows are the
brand specified feather and three (3) are the brand specified fiberfill.
- Each Queen bed must have four (4) standard size pillows. Two (2) of the pillows are the
brand specified feather and three (2) are the brand specified fiberfill.
- A minimum par stock of 25% of the total number of suites must be maintained at all
times for both types of brand specified pillows to accommodate guest requests for
additional pillows as well as stock for the roll-a-ways and regular replacement.
• Each bed (including sofa beds and roll-a-ways) must contain the Cambria specified blanket.
The blanket must be fully encased in between two (2) flat sheets on the bed so that no
portion of it comes in direct contact with the guest. The blanket must be washed on a
regular basis (recommended as part of the deep cleaning) as well as whenever it becomes
soiled, stained or upon guest request.
• The sofa bed is to be made up with the mattress pad already on the bed. All other items
including the fitted sheet, two (2) flat sheets and blanket are to be enclosed in the brand
specified storage bag and placed on the closet shelf. There is to be the Cambria specified
guest card within the sofa bed visible upon opening which directs the guest to the location
of the linens and offers assistance to setup.
• Additional blankets must be available upon request by the guest. A minimum par stock of
20% of suite count must be maintained on hand at all times.

106.18 Guest Bath Amenities & Supplies

NOTE: See Cambria Suites OS&E Manual for additional information.
Cambria
Item Size Quantity Logo
Facial Soap – Bath & Body Works Pleasures
One (1) Not
Coconut Lime Verbena Moisture Rich 1.50 oz.
each Permitted
Cleansing Bar
Bath Soap – Bath & Body Works Pleasures

One (1) Not
Warm Vanilla Sugar Moisture Rich Cleansing 2.0 oz.
each Permitted
Bar
Shampoo – Bath & Body Works Pleasures 1 oz Not

One (1)
Coconut Lime Verbena Volumizing Shampoo Bottle Permitted
Conditioner – Bath & Body Works Pleasures

1 oz. Not
Coconut Lime Verbena Volumizing One (1)
Bottle Permitted
Conditioner
Lotion – Bath & Body Works Pleasures 1 oz. Not

One (1)
Coconut Lime Verbena Body Lotion Bottle Permitted
4" Not
Soap Dish – Resin material, brand specified One (1)
Square Permitted
Facial Tissue Dispenser – Black plastic Cube

Not
dispenser. Must be placed on the bath vanity. One (1)
Permitted
No brand name designation is allowed.
Box Facial Tissue – Cube box two-ply tissues.

Not
Must be white in color and a nationally One (1)
Permitted
recognized major retail brand.
Toilet Tissue – Facial quality two-ply toilet

tissue. Must be white in color and a
Not
nationally recognized retail brand. End must Two (2)
Permitted
be folded to a point. Spare rolls must be
wrapped.
Toilet Tissue Dispenser – Single roll Must be Not

One (1)
installed convenient to the commode. Permitted
Not
Shower Curtain Liner One (1)
Permitted
Not
Cambria Suites Shower Curtain One (1)
Permitted
Twelve Not
Metal “Roller Ball” Shower Curtain Hooks
(12) Permitted

Cambria
Item Size Quantity Logo
Hairdryer – Andis mid-sized 1875-watt hair
dryer with minimum three (3) speeds and
Not
three (3) temperatures. Black and silver in One (1)
Permitted
color. To be placed in basket/tray on bottom
shelf of vanity.
Hairdryer basket/tray – wooden tray used to

Not
house the hairdryer and extra roll of One (1)
Permitted
tissue on the bottom shelf of vanity.
Guest Suite Wastebasket – Rectangular

Not
leatherette with top & bottom bumper. Color: 7 Qt. One (1)
Permitted
Black. Must be ignition resistant
Mouthwash – Bath & Body Works Refreshing

Mouthwash with Mint Extract
1 oz * No
Make-up Remover * No
Shower Cap N/A * Yes
White Shoe Mitt in band * No
Deluxe Vanity Kit * No
Disposable Razor – Nationally recognized

brand (Bic individually wrapped) * No
Shaving Cream – Nationally recognized brand

(Colgate) * No
Toothbrush – Nationally recognized brand

(Colgate individually wrapped) * No
Toothpaste – Nationally recognized brand

(Colgate) * No
Deodorant – Nationally recognized brand

(Lady Speed Stick) * No
Deodorant – Nationally recognized brand

(Mennen Speed Stick) * No
Sewing Kit – Six (6) Needle pre-threaded

sewing kit in clear plastic case * No
Comb * No
Glass Tumblers – Clear w/textured base to be

Not
stored on entry console with approved glass 10 oz Two (2)
Permitted
cap (stancap)
* Indicates these are required for the “Forget Something” program but not required to be
placed in the suites. Available from Guest Supply.

106.19 Bathroom Amenities

• Amenities must be neatly arranged.
• In a stay over suite, once a personal amenity has been used by a guest, it should be
replenished with a new item, however, the used amenity should remain in the suite until it
is more than 50% consumed. All opened or used personal amenities must be replaced upon
check-out.
• Amenity packaging must be fresh and in good condition.
• Logo personal care items outside of the Bath & Body Works program are not permitted
unless specifically noted.
• Any product that is required in the Forgot Something program AND that is available in
the Bath & Body line must have the Bath & Body logo/ design. For example, shower caps
are required in the Forgot Something Program AND are available with the Bath & Body
logo/design. Therefore, all shower caps, whether displayed in the bathroom or provided to
the guest upon request, must have the Bath & Body logo/design.
106.20 Guest Bath Terry & Softgoods

• Each bathroom must be supplied with the specified terry products as outlined below.
• All bath towels, hand towels and washcloths must have 100% terry content and be soft,
clean and well maintained (free of holes, rips, frays and stains).
• Additional towels must be readily available and supplied to the guest at no additional
charge.
• All guest suite terry must be white in color.

Bath Hand Wash Bath Mats

Towels Towels Cloths
King-Three (3) King-Three (3) King-Three (3)

Quantity: One (1)
Double-Four (4) Double-Four (4) Double-Four (4)
Grade: 1st Quality 1st Quality 1st Quality 1st Quality
Minimum
Terry 100% 100% 100% 93%
Content:
Maximum
0% 0% 0% 7%
Polyester:
Minimum
27" x 54" 16" x 30" 13" x 13" 22" x 36"
Size:
Minimum
17.0 lbs. 5.0 lbs. 1.75 lbs. 11.0 lbs.
Weight:
Logo Connoisseur Connoisseur Connoisseur Connoisseur
• PAR Levels – An average of “three-PAR” stock of terry and guest room linens must be
available at all times.
• The shower curtain and liner are required and must be hung on a curved rod.
• The rod, shower curtain and liner must be clean and well maintained.
• Fabric content must be a 65/35 polyester/nylon blend and contain 12 chrome grommets.
• The shower curtain liner must be a standard 6' x 6' size and be washable, 10 gauge durable
waterproof vinyl or nylon with no side or bottom hems. The liner should have a reinforced
header with rustproof metal grommets and be chemically treated for bacteria, fungus and
mildew resistance. The liner must meet or exceed all local, state and federal flammability
requirements.

106.21 Bathroom Cleanliness and Condition

• The bathroom must be meticulously clean, sanitized and well maintained at all times.
There should be no dust, dirt, stains, mold, mildew, debris, tears, chips, damage or
improperly functioning fixtures or the like on any surfaces or finishes.
• All glass and polished (gloss) surfaces must be clean, clear, free of streaks, fingerprints and
smudges, free of cracks and discoloration.
• Bathroom terry is to be stored using the vanity shelving and rod as well as the wall shelving
and towel rod in the bathtub alcove. At least one (1) bath towel and one (1) wash cloth
must be presented on the bar in the bath alcove.
• Ceilings and ceiling vents must be clean and well maintained, free of stains, mildew and
dust.
• All bathroom lighting must be in excellent condition, dust free and equipped with the
brand specified lamping to ensure brand standard lighting levels are maintained at all times.
106.22 Hot Water

Hot water must be available at all times. The temperature range must be 105° - 115°F
(41° - 46°C).

R ules O F O P E R A T I O N R E F R E S H F I T N E S S & R E C R E AT I O N 107
107.00 Refresh Center

The Refresh fitness center should be constructed and equipped per the prototype plans approved for each
Cambria Suites Property. It should be consistently maintained in a clean, organized manner in order to
provide our guests with a welcoming, relaxing place in which to exercise and unwind.
107.01 Hours of Operation

• Use of the Refresh fitness center and pool/spa is complimentary and for the exclusive use
of hotel guests.
• The pool/spa area is open at a minimum from 5 AM until 12 (midnight), seven days per
week, 365 days a year. Unless a lifeguard is required, hotels are encouraged to have the
pool/spa area open twenty-four (24) hours per day.
• The Refresh fitness center is open twenty-four (24) hours per day, 365 days per year.
• Refresh fitness center and pool areas must be accessible by guest suite key.
107.02 Signage
• All signage must be properly displayed and conform to the interior graphics standards
as found Lobby Area and Inerior, Section 105.07 and Marketing and Brand Identity
Standards, Signage, Section 203.00.
• Professionally designed signage must be installed in the fitness center providing
information on the use of equipment and health precautions. There must be a “Use at
Your Own Risk” warning sign.
• Clear instructions for the use of each piece of fitness equipment are displayed on or
adjacent to the equipment.
• Pool and spa safety and other required signage should be displayed prominently and always
be clean and well maintained.
• A sign must be posted near the telephone in the fitness area and pool providing
instructions for contacting property and emergency personnel. The signage must include
details regarding emergency services/requirements as outlined by local ordinance.
107.03 Emergency Telephones

• A no-dial house telephone programmed directly to the Reception Desk (staffed twenty-
four (24) hours a day) must be available in a centrally accessible location in both the fitness
and pool areas.
• The phone must be properly labeled with emergency instructions.
• Telephones are always wheelchair accessible.
• Employees answering calls dialed from emergency phones are required to be trained on
emergency response procedures.

107.04 Facility and Equipment Maintenance

• All equipment must be kept in proper working order.
• Any equipment in need of repair should have an “out of service” sign placed on the
equipment. The expected date when repairs are to be completed should be indicated. For
example, “We are sorry for the inconvenience. Service is scheduled for (date).” Repairs
should be completed within 48 hours. Signage may not be handwritten.
• Maintenance and Engineering should be notified immediately of any facility or equipment
problem.
107.05 Fitness Center Cleanliness and Condition

• The Refresh fitness center must be cleaned and maintained throughout the day.
• The Refresh fitness center is monitored and a service checklist is completed at a minimum
of every two (2) hours during the day beginning at 5 a.m. until 12 a.m. This includes, at a
minimum:
- Equipment wipe down
- Properly organize & store all moveable core equipment
- Straightening/organizing of all periodicals
- Removal of dirty towels and replenishment of clean towels
- Removal of trash and debris
- Ensure ample supply of drinking water and other supplies.
• Adjacent restrooms must be clean and well maintained.

• Sanitary “gym wipes,” enclosed in a stainless steel display container, must be available for
guest use.
107.06 Fitness Center Equipment

All exercise equipment must be of commercial quality and of the make, model and quantity
specified below. All clearances, as specified by the manufacturer, must be maintained in
accordance with the plans provided at installation.

Cambria Suites Fitness Equipment Matrix

REQUIRED QTY EQUIPMENT DESCRIPTION VENDOR MODEL #
• 2 Balance Trainer Advantage Fitness Products AFP33318
2 Bench (Adjustable) Precor CW119
• 3 Commercial Treadmill Precor 946i
• 1 Deluxe Medicine Ball Package Advantage Fitness Products AFP35994
• 2 Dumbbell - Hex Rubber (55 lbs) Advantage Fitness Products TKO814TXR-55
Dumbbell Set - Hex Rubber

• 1 Advantage Fitness Products TKO814TX5-50
(10 pairs 5-50 lbs)
• 1 Dumbbell Tray Rack Advantage Fitness Products HAM3T-FLT
• 2 Elliptical Cross Trainer Precor Precor EFX 556i
• 1 Exercise Bike (Recumbent) Precor C842i-R
• 1 Exercise Bike (Upright) Precor C842i-U
• 5 Exercise Mat Advantage Fitness Products AGMAFPMAT
• 1 Exercise Mat Hanger Advantage Fitness Products FWMATHNG
• 1 Fitness Ball - 55cm Advantage Fitness Products AFP55CMBALL5
• 3 Fitness Ball - Base Advantage Fitness Products AGM35953
• 1 Fitness Ball - Inflate Pump Advantage Fitness Products AGM35956
• 1 Functional Trainer Precor FTS Glide
• 1 Scale 1 - Weight Health-O-Meter Physician Series 400KL
• 1 Scale 2 - Weight Health-O-Meter Physician Series 599KL
• 1 Scale 3 - Weight Health-O-Meter 160KL

• The exercise room is required to contain a weight scale. Select from the following approved
weight scales:
Mnfr: Health-O-Meter – www.healthometer.net
(800) SCALE-15
Model(s) – Select from the following units:
Physician Series 400KL
Model 160KL
Digital series 599KL
• The exercise room is required to provide a central location for water, towel service and
magazines.
• The exercise room is required to contain the following minimum number of selections of
periodicals in the approved magazine rack:
- Two (2) different national business magazines (choose from Business Week, Forbes,
Fortune and Fast Company)
- Two (2) different national news magazines (choose from Time, Newsweek, US News &
World Report)
- Three (3) different national health & fitness/outdoor adventure magazines (i.e. Men’s
Fitness, Cycling, Hiking, etc.)
- One (1) other national general or special interest magazines (i.e. Conde Nast Traveler,
This Old House, the New Yorker, Wired, etc).
The current issues must be available at all times and in good condition. A sufficient
quantity of these periodicals must be maintained so that the total number of periodicals
in the Refresh fitness center is equal to the number of fitness stations in the center, plus
two additional periodicals.
• The exercise room must have a bottled water cooler, approved filtered water cooler or
provide chilled individual bottle service.
• The exercise room must have an ample supply of fresh clean towels at all times available to
guests without charge.
• Towels must meet the same Cambria Suite specifications as for the Guest Suite hand towel:
Ring:. . . . . . . . . . . . . Spun 100% cotton
Size:. . . . . . . . . . . . . 16" x 30"
Weight:. . . . . . . . . . . 5 lbs.
Towels must be first quality, hemmed on four sides, white in color with white Dobby
border.
• Towels are kept clean, free of rips, stains and tears.
• A towel rack for clean linens and a bin for soiled linens are required.
• Soiled linen bins should be emptied before overflow.
• One (1) remote controlled wall-mounted flat-panel TV (42" minimum) is required in the
exercise room as specified in the Architecure & Engineering Standards “Refresh” Fitness
Center, Section 407.02. The TV must be connected to the MATV system and must be
mounted close to the ceiling with concealed power and cable cords.

• All fitness equipment, including cardio equipment, strength machines, benches and racks
must not exceed five (5) years of age. Core and Balance equipment must not exceed five
(5) years of age. All equipment must be maintained in “like new" operating condition and
refreshed no later than the appropriate five-year cycle.
• A wall-mounted clock displaying the accurate time is positioned for maximum viewing in
the exercise areas.
• Walking and jogging route maps, including distances, are available at the Refresh Fitness
Center Reception Desk. Suggested routes must be through areas that are considered safe.
107.07 Pool Cleanliness and Condition

• An indoor swimming pool must be available, open and accessible to guests with the use of
their guest suite key.
• The use of the pool is complimentary and for the exclusive use of hotel guests.
• The pool is to be monitored and a service checklist completed at a minimum every two (2)
hours during the day from 5 a.m. to 12 a.m. This includes at a minimum:
- Wipe down of tables and seating
- Removal of dirty towels and replenishment of clean towels
- Removal of trash and debris
• The pool facility must be comfortable, safe, clean and well maintained.
• All pool and patio furniture is required to be commercial quality, clean and well
maintained, and free of broken or damaged strapping or frames.
• The pool and patio furnishings must meet the requirements as outlined in the Cambria
Suites Interior Design Standards “Refresh” Swimming Pool, Section 507.04 and Pool
Courtyard Section 507.05.
• The appearance of the pool and spa water must be clear when the pool is open for guest
use.
• The chemical balance of the pool and spa water should be checked at a minimum of twice
daily and maintained per local health and safety regulations. The pool temperature and
humidity specifications are as follows:
- Desirable operating room temperature is between 80°F - 85°F.
- The pool temperature is maintained between 78°F - 80°F.
- Spaces adjacent to the indoor pool area must not be more than ten (10) degrees colder.
- The desirable humidity level should not exceed 55%.
- The spa temperature must not exceed 102°F.

107.08 Pool Towels

• Pool towels must meet Cambria Suite specifications as follows:
Grade. . . . . . . . . . . . . . . . . . . . 1st Quality
Min. Terry Content. . . . . . . . . . 100%
Max. Polyester Content. . . . . . . 0%
Min. Size. . . . . . . . . . . . . . . . . .34" x 60"
Min. Weight. . . . . . . . . . . . . . . 15.5 lbs.
Color . . . . . . . . . . . . . . . . . . . . White with blue wave border
• An adequate supply of clean pool towels must always be available at poolside on a

complimentary basis.
• Towels are kept clean, free of rips, stains and tears.
• A towel rack for clean linens and a bin for soiled linens are required.
• Soiled linen bins should be emptied before overflow.
107.09 Pool Safety

• Children fourteen (14) years of age and under must be accompanied and supervised by an
adult, unless otherwise specified by local law.
• Underwater lighting must be used to illuminate the pool.
• Depths are clearly shown on the pool coping and at the waterline of the pool in both feet
and meters.
• Floater lines are required at the depth of five feet (5) in pools that are deeper than five (5)
feet.
• Diving boards, diving platforms, slides and trampolines are prohibited.
• Two (2) life safety devices that are U.S. Coast Guard approved, or have the equivalent
approval, and one (1) life hook are prominently displayed and easily accessible.
• If dictated by local ordinance, a lifeguard must be on duty.
• If local law does not require a lifeguard, a sign must be posted indicating that there is
no lifeguard on duty. The sign must meet the requirements set forth in the Design &
Construction Standards or the local governing authority, whichever are greater.
• It is the Licensee’s responsibility to ensure that all local, state and federal laws, regulations
and codes must be met or exceeded with respect to the design, construction, maintenance
and operation of the property’s pool.

R ules O F O P E R A T I O N R eception desk 108
108.00 Reception Desk

The Reception Desk of the Cambria Suites is usually the first place where a guest comes in contact with a
hotel employee, and where guests make purchase and value decisions. Since first impressions are vitally
important, the Reception Desk must project a warm, professional appearance and employees at the Reception
Desk must provide guests with consistently attentive, friendly and genuinely caring service.
108.01 Reception Desk Appearance

• The Reception Desk atmosphere should project a calm, welcoming, organized
environment and always be in impeccable condition, regardless of the time of day
• The only items permitted in view of guests at, on or around the Reception Desk are those
brand marketing materials as specified periodically by the Cambria Suites Brand, a bowl of
fresh red and/or green apples and the event reader board signage. Notes, work schedules,
telephone lists, restaurant menus, calendars, rates and other similar items should not be
attached to walls or be in guests’ view. No other items, materials, brochures, etc., including
but not limited to souvenirs, crafts, memorabilia, sundries, donation solicitations or any
other items are permitted at the Reception Desk or in any portion of the lobby and public
areas within a Cambria Suites hotel.
• A list of local emergency telephone numbers is to be maintained at the Reception Desk in
the emergency procedures manual, as well as at the switchboard or Reception Desk phones
in a binder (out of guest view).
108.02 Reception Desk Staffing

• To ensure optimal guest coverage at all times, a properly uniformed guest service associate
must staff the Reception Desk twenty-four (24) hours a day and never leave it unattended.
• If, at any time during check-in or check-out there are more than three (3) guests waiting
for service, another station must be staffed, continuing until all available stations are
staffed.
• There must be a plan and an established method for calling additional staff for assistance
without leaving the Reception Desk unattended.
• A manager should be available by pager or cell phone at all times to assist Reception Desk
employees.
• Front office personnel must be proficient in the predominant language of the hotel’s
location.
• Reception Desk staff should greet each guest as he or she enters the lobby, coming out
from behind the desk when possible. If the entire staff is busy and cannot immediately
greet each guest, they should make eye contact and smile as the guest approaches. When
known, Reception Desk staff should always use the guest’s name in welcome and provide
a special acknowledgement to return guests. Reception Desk staff should always introduce
themselves if a guest’s name is not known. A guest should always be addressed by their last

name unless the guest has introduced themself in another manner or given permission to
call them by their first name.
108.03 Local Area Maps & Directions

All Reception Desk employees must be able to provide directions from various locations to
the hotel, and directions and freshly printed maps from the hotel to local businesses, places of
interest, major highways, airports, restaurants, places of worship, etc.
Maps and/or pre-printed directions should be stored electronically on the Property
Management System (PMS) system for immediate printing when requested by guests. Maps
include directions from the nearest major metropolitan area(s).
Poorly generated copies of directions and maps are not acceptable.
108.04 Check-in and Check-out Times

• The check-out time is listed on the registration card, in the Guest Services Directory, and
on the notice on the back of the guest suite door.
• The posted check-in time is 3 p.m. and the posted check-out time is no earlier than
11 a.m.
• There will be no charge for checking out before expected departure date.
• When a guest with a confirmed reservation is required to wait for a suite assignment, the
guest should be given an estimate of the time when the suite will be available, and the
guest should be offered luggage storage.
• Every effort should be made to accommodate requests for early arrivals and late departures.
108.05 Guest Suite Number Privacy

• For security purposes, suite numbers are never to be announced aloud. The suite number is
printed or written on the key packet, where the employee will point it out to the guest.
• Suite numbers are not given to people calling into or visiting the property without explicit
permission of the guest
108.06 Registration Information Verification and Traditional Check-in Services

• To ensure a smooth check-in experience for our guests, the following registration and
reservation information should be reviewed and verified:
- Proper spelling of guest name (last and first, if necessary)
- Photo identification
- Requested accommodation and bed type
- Number of nights
- Departure date

- Choice Privileges® Program membership (If the guest is not a Choice Privileges®
member, the Reception Desk employee should ask if he or she is interested in becoming
one and provide a brief overview of the program benefits as well as offer to enroll them
so they may begin earning points with their stay.)
• Guests should be asked to establish a method of payment. Either a credit card swipe is
taken at check-in, or another accepted method of payment (such as cash, Cambria gift card,
etc.) is used to secure the account.
• The guest should be asked for the names of any additional guests staying in the suite, and
those names should be added to the account as appropriate.
• Reception Desk staff should provide wireless access information at check-in.
• Guests should be informed about mileage earning opportunities as well as about the
Cambria Pledge Program and food and beverage options, including the Reflect area &
barista bar.
• Reception Desk staff should use the guest’s name at least twice during the check-in
process.
• The room rate should be indicated in writing only and not spoken aloud.
• The guest should be handed the registration card (and credit card) and asked for his or her
signature and guest initials on the circled departure date and the on the suite rate.
• The check-out time should be clearly communicated to the guest.
• Any waiting messages and packages should be delivered to the guest at check-in.
• The Reception Desk team member should ask the guest if there is any additional assistance
needed (e.g., luggage assistance, wake-up calls, food and beverage options, retail sales,
etc.). The staff should be prepared to address any guest concerns, using total guest
satisfaction techniques.
108.07 Registration – Choice Privileges® Express Check-in

All Choice Privileges® (CP) guests due to arrive each day should be pre-registered and the
appropriate amenity and welcome note placed in their suite prior to arrival as per the Choice
Privileges program for the Cambria Suites brand.
Choice Privileges check-in protocol must be followed for CP guests:
• All Choice Privileges® guests due to arrive each day should be pre-assigned a room and pre-
registered based on their preferences. The suite number should be written on the guest’s
key packet and the specified number of keycard(s) provided.
• Guests should be greeted as they enter the lobby and approach the desk with “Welcome to
Cambria Suites, how may I help you?” or similar greeting.
• Ascertain the guest’s name and use it throughout the check-in process.
• Request positive identification and verify the guest’s e-mail address
• Elite, Gold, Platinum and Diamond members should be given additional recognition by
saying, “I see you are an (Elite Gold/Elite Platinum/Elite Diamond) member of our
program; thank you for choosing to stay with us” or by a similar recognition of their status.
• The prepared key packets and registration card should be presented and pertinent stay
information verified:

- Bed type
- Number of nights/departure date
• The staff should determine if the rate is point eligible and the guest should be advised as
to whether it is a point eligible rate. Rates should always be communicated in writing and
never spoken aloud.
• The Reception Desk team member should inform/remind the guest about Reflect,
Refresh and Refill and ask if there is any additional assistance needed.
• Provide any additional assistance as requested and provide directions to the elevator.
Note: Reception Desk staff should explain to guests who are staying on a
“Complimentary/Free Night” basis that they have access to all the same property
amenities/benefits as rate paying guests.
• If the suite is being paid for with Choice Privileges® points, ensure that the suite rate is
not displayed on the registration card.
• In the event the CP member arrived without a reservation, the appropriate amenity must
be delivered within 15 minutes of arrival.
108.08 Reception Desk Arrival Welcome Call

• Reception Desk team members must call each guest within twenty (20) minutes of check-
in to verify total satisfaction.
• Welcome calls should not be made after 10 p.m. in the evening.
108.09 Luggage Carts and Luggage Storage

• Luggage carts must be available for guest use.
• Luggage carts must be of high quality with carpeted base, wrap around bumper, minimum
8" diameter wheels and high quality decorative brushed chrome, brushed stainless steel
finish on a minimum of a 1" diameter superstructure.
• One luggage cart is required for every fifty (50) suites.
• There must be a secure storage space for guest luggage adjacent to the Reception Desk.
Storage for large valuables and luggage is available twenty-four (24) hours a day, seven days
a week at no charge. The luggage handling area must be large enough to accommodate
guest requests.
• If luggage storage is requested, the guest’s luggage is tagged and stored. A claim check is
placed on each bag, with a copy of each claim check given to the guest for luggage retrieval
or delivery.
• Employees should explain to guests how to retrieve their stored luggage.
• Storage areas are secured and key control procedures are in effect for storage areas. Guests
and unauthorized employees are not permitted access to the luggage storage area.
• The property determines the appropriate area for storage of perishables (e.g., freezer, etc.).

108.10 Luggage Claim Checks

• Claim checks should always be issued when guests store luggage and other items.
• The appropriate portion of the claim check should be issued to the guest and attached to
articles being stored or checked.
• The number of articles stored is always noted on both portions of the claim check. Limits
of liability and a space for the number of items must be printed on the storage check.
• Items stored in any location other than the prescribed storage room are noted
appropriately on the guest’s copy of the claim check.
108.11 Complimentary Daily Newspapers

• A Wall Street Journal newspaper is delivered to each occupied guest suite by 6 AM daily.
• Complimentary USA Today and Wall Street Journal newspapers should be available in
the lobby Monday through Saturday (Monday through Friday for USA Today). On the
designated days, the number of copies available in the lobby should be equal to a minimum
of five (5) copies or 5% occupied suites whichever is greater.
108.12 Umbrellas
As a service to our guests, each Reception Desk must maintain a minimum supply of six (6)
Cambria Suites logo umbrellas for guest use. During inclement weather, these should be
offered and made available for loan to guests.
108.13 Facsimile Machine

• Each Cambria Suites property is required to have a facsimile (FAX) machine. The FAX
Telephone line is required to be a dedicated phone line and not part of the property’s main
phone system. There may not be a charge/fee for incoming guest faxes.
• All incoming guest faxes are to be delivered to the guest in the brand specified fax envelope
to ensure privacy.
• Guests are to be provided with the brand specified Cambria Suites Guest Fax cover sheet
for all outgoing faxes. All cover sheets must be high quality. Poor quality duplicates of the
cover sheet are not permitted.

108.14 Amenities and Supplies Available at the Reception Desk

• Employees must fulfill guest requests for expendable amenities and other suite items (e.g.,
extra linens, special pillow requests, etc.), within fifteen (15) minutes of the guest request,
twenty-four (24) hours a day.
• A supply of complimentary amenities is stocked at the Reception Desk for guest use.
Amenities include but are not limited to the amenities as noted in the “Forgot Something”
program on Guest Suite Amenities, Linens and Supplies, Section 106.16.
• Notice of the availability of these items should be posted in the Guest Services Directory in
each guest suite. An updated list should also be included on the hotel Web site.
• Employees should be knowledgeable of the available Refill sundry products and local
drug/convenience stores where guests can obtain non-standard amenities.
• Ten (10) sets of interconnect A/V cables must be available at the Reception Desk for loan
to guests at no charge. Also, required to stock in Refill for sale.
108.15 Equipment for Disabled Guests

• A list of all equipment to facilitate service and safety for disabled guests must be maintained
at the Reception Desk.
• The equipment should always be clean and well maintained.
• The Managers on Duty (MOD)/Reception Desk employees should be familiar with the
location and operation of such equipment.
• One each of the following items is available for every two hundred (200) guest suites:
- TDD (telephone for the deaf)
- Alert Master (4-in-1 alerting device)
- Strobe smoke detector
- Telephone amplifier
108.16 Guest Requests

• When a guest makes a request to the Reception Desk, the responding employee should
demonstrate ownership of the request or issue.
• Employees should ask specific questions to determine the nature of the request and to be
sure they understand the request.
• If the guest has a problem or complaint, staff should follow the “LANES” service recovery
model, demonstrating a friendly, courteous and calm demeanor while listening attentively
and establishing facts. Employees should never become defensive, but should display
empathy and concern while acknowledging the guest’s inconvenience. Guests should
always be thanked for bringing service requests and issues to our attention.
• The employee should handle the request or issue, or determine if other resources are
required, such as Maintenance or Housekeeping, and contact or dispatch appropriate
resources as necessary.
• If the request or problem cannot be handled immediately, the guest should be informed
of the estimated wait time, as accurately as possible. Wait times should never exceed fifteen
(15) minutes.

• After a request or issue has been addressed, a follow-up call should be made to the guest to
ensure total satisfaction.
• If the requested services were performed by another resource besides the Reception Desk
(i.e., Maintenance or Housekeeping), the follow-up call should be made to the guest
within twenty (20) minutes of the original call to ensure services were performed to the
guest’s satisfaction.
• If the guest is not satisfied, hotel staff should continue to work with the guest until total
satisfaction is achieved. The Cambria Pledge must also be offered to the guest.
• Guest comments, complaints, service issues and resolutions should be logged, reviewed,
and addressed to improve future service.
108.17 Refill Convenience Store-Retail Services and Sundry Products

• Reception Desk employees provide retail services for the Refill area.
• Refill is adjacent to the Reception Desk and is open twenty four (24) hours per day, seven
(7) days per week.
• For list of required products, please refer to the Cambria Suites Food & Beverage Standards
• Staff should always be prepared to address all questions and concerns regarding Refill
merchandise, products and services. If a guest cannot find what he or she is looking for,
they should be offered a reasonable alternative, or a convenient location to shop.
• Charges should be processed to the guest’s credit card, Choice Hotels International gift
card, suite account or cash in an accurate manner. The guest should always be given a
receipt.
108.18 Traditional and Express Check-Out Services

The check-out experience is equally as important as the check-in because it is the hotel’s last
chance to leave a favorable impression on the guest. The check-out process must meet the
high quality, professional experience expected by the Cambria Suites guest.
• Check-out time is never earlier than 11 a.m.
• All folios should be accurate.
• Express check out must be offered at all Cambria Suites hotels, either by delivering the
guest folio under the door, via the TV Video-on-Demand system or via voice mail. Guest
folios must be available in one of these forms by 5:00 a.m. daily. If the method of payment
is by credit card, the guest’s folio is placed underneath the departing guest’s doors by 5:00
a.m. The guest’s credit card number does not appear on the folio. If the folio is delivered
to the suite, it must be folded and presented sealed with the Cambria logo.
• If a guest chooses to check-out at the Reception Desk, then the following required
procedures must be included:
- Reception Desk staff should inquire about the guest’s stay and quality of service. Be sure
to use the guest’s name throughout the check-out service. If the guest is not completely
satisfied, follow the steps outlined in the Cambria Pledge program. Lastly, record the
guest’s actionable comments in the Guest Service Recovery Log and forward it to the
General Manager.
- Confirm the method of payment.

- If necessary, print a current copy of the guest’s folio and hand the printed folio to the
guest. Ask the guest to review and verify the accuracy of the account. Immediately
correct any inaccuracies discovered. Employees are able and empowered to address
all questions and concerns regarding guest folio charges. Employee should always
demonstrate effective total guest satisfaction techniques.
- Verify that the initial form of payment provided at check-in will still be used to settle the
account.
- Process the payment in an accurate manner.
- Print a revised folio showing a zero balance and hand it to the guest.
- Offer to make future reservations for the guest.
- If the guest will be storing luggage, provide the guest with a receipt, explain the storage
procedures and arrange for the storage of the luggage.
- Sincerely thank the guest for choosing Cambria Suites.
108.19 Support Team Complimentary Accommodations

Complimentary accommodations must be provided to Cambria Suites Brand Management or
representatives of brand management when visiting the hotel on hotel specific business. This
includes Quality Assurance audits, performance consultations and sales consultations among
others.

R ules O F O P E R A T I O N B R A N D S T R AT E G Y & R E S E R VAT I O N S 109
109.00 Rate Strategy & Reservations

The brand rate philosophy and strategy are key to the success of each hotel and the brand. The rate
structure at every Cambria Suites is to be based on three guiding principles:
• Consistency
Make it easy for guests to book by having all rates available in all booking channels.
• Simplicity
Keep the rate structure simple for guests and team members. The rate is the same
for the suite whether there is one (1) person or four (4) people. As we do not offer a
complimentary breakfast or cocktail reception the incremental cost per person in a room is
negligible.
• Integrity
Price the suites right by setting the “rack” or “market” rates to represent a strong overall
value in the market. This eliminates the need for unqualified discounts and sets the
foundation for proper negotiation of any volume based corporate accounts.
The reservation time is often the first opportunity to distinguish Cambria Suites as a superior hotel
choice. All Licensees must operate in conformity with established rate strategies, reservations policies
and procedures at all times. Each Cambria Suites property is required to participate fully according to
reservation policies and procedures.
109.01 Rate Structure

• Room rates are to be determined by each franchisee at his/her discretion within the
parameters set forth by the Cambria Brand Standards.
• All services and access to facilities typically provided to hotel guests (housekeeping, HSIA,
fitness center, airport transportation, etc.) must be provided to each guest suite, regardless
of the rate charged.
• Room rates charged must not be higher than the rates listed in the reservation system.
The “rack” or “market” rates must be in whole dollar amounts only and inclusive of
all operating costs and expenses required to deliver the core brand product and service
components. Posting of specific incremental charges for core product and service elements
or permanent structure or feature of the suite (labor/service fees, energy charges, resort
fees, in room safes, etc.) is strictly prohibited.
• All published rates must be for 1-4 persons at the same rate. Extra person charges may not
be assessed. There may be no charge for cribs. The charge for rollaway beds must be in
accordance with the hotel’s current reservations system rate information.
• Each hotel must offer and participate in the following rate plans:
- Rack Rate (“standard” or “market” rate)
- Choice Privileges Reward Night (see the program brochure for more details)
- Choice Employee Rate (see Choice Employee Rate, Section 109.07)
• Additionally the Cambria Suites Brand may offer and require participation in additional
rates plans as deemed strategic at the sole discretion of the brand. Participation in all other
rate plans designated by the Cambria Suites Brand is optional.

• Hotels must make available all rates and inventory available to the general public through
Choice Hotels International (CHI) proprietary booking channels which include: Choice
Reservations, Brand.com Web sites and our property management systems. No general
public rate offering may be sold through any non-Choice Hotels International Web site or
any other channel (including third-party resellers/wholesalers, merchant model Web sites,
GDS, etc.) unless that rate is also made available (at no less favorable terms) to the Choice
Hotels International Channels.
• All general public rate offerings must be consistent across all CHI Channels. If you choose
to provide non-CHI Web sites or any other channel (including third-party resellers/
wholesalers, merchant model Web sites, GDS, etc.) with a general public rate offering that
is lower than what is currently being offered through the CHI Channels, you must make
that new lower rate available through the CHI Channels.
• Hotels are permitted to provide lower rate offerings to third-parties without having to
offer the same low rates to the CHI Channels only if:
- The hotel brand is not apparent at the time of purchase (true opaque channels)
- The third-party is a wholesaler who resells bundled packages to the guest where the
hotel rate is not discernible.
Any hotels violating this standard will at a minimum be charged the actual cost of resolving
any related guest issue (honoring the lowest price) plus any applicable Customer Relations
intervention fees.
• Highest seasonal room rates or rates dictated by local or state ordinance shall be posted
conspicuously in all guest rooms.
• Promotional signs, rate signs or banners of any sort are strictly prohibited on the building,
grounds or signage. Electronic rate signs are strictly prohibited.
109.02 Reservations Hours, 800 Number and Waiting Queues

• Reservations are taken twenty-four (24) hours a day by property employees (or by Central
Reservations employees). If a caller is transferred to the Central Reservations System
(CRS), the caller is to be notified before the call is transferred.
• If all employees are busy and a caller is placed in a waiting queue, a high-quality brand
approved promotional message describing Cambria Suites, promotions, local facilities,
etc., should be played during the waiting period. The message should provide the Internet
address of the Web site where callers can make reservations online, as well as the Cambria
toll-free reservation number.
• Callers in a waiting queue are never placed on hold for longer than one (1) minute.
• After an employee answers and offers a welcoming greeting, the employee should state his
or her name, ask for the caller’s name and inquire whether the reservation will be made in
that name.
• The employee should then ask if the guest is a member of the Choice Priviliges® program.
If so, the guest’s Choice Priviliges® profile should be accessed and the guest properly
recognized for their Elite Gold/Elite Platinum/Elite Diamond status. Any noted
preference in the Guest Profile should be honored, if possible.

• The employee should then determine the dates of travel, accommodation preferences and
suite availability. It should be emphasized that rates do not include state and local taxes.
If the caller is ready to make a reservation, the employee then accurately records all
reservation information, including:
- Number of people in party (if there are children under eighteen (18), the Family Plan
should be explained)
- Address (for repeat guests, reconfirm the address), telephone number, Choice
Privileges® Program member number (if not already available)
- Number of beds and bed type preference
- Special accommodation needs (accessible accommodations, baby cribs, building
location, etc.)
- The guest should be notified that we are a 100% non-smoking facility, including suites
and public spaces.
• The Cambria Suites Family Plan allows children under eighteen (18) years of age to stay
at no additional charge in the same suite as the adult using the same accommodations. If a
rollaway bed is requested, charges may be assessed for it.
• To confirm the reservation, the caller should be asked to guarantee with a major credit card
for late arrival. A reservation may be guaranteed with the following credit cards: American
Express, Citcorp/Diners Club, MasterCard, Discover, VISA, and JCB. All hotels and
resorts are required to accept these credit card guarantees.
• In lieu of a credit card, guests may guarantee their reservation with an advance deposit by
sending an amount equal to the first night’s room and tax charges to the receiving Cambria
property. If the customer cancels the reservation prior to 6 p.m. (earlier if authorized and
listed in the Reservation System) on the day of arrival, the Cambria property that received
the reservation is required to refund the deposit or the prepayment in full. This type of
reservation is considered to be guaranteed only after the hotel has received the deposit.
• A reservation may also be guaranteed by an authorized member of the Travel Agents
Guarantee (TAG) program. Only TAG members may guarantee a reservation to their travel
agency. Agencies participating in this program are designated by “GTD OK” next to the
ATC number printed on the reservation.
• After the reservation has been guaranteed, the employee reviews the reservation details,
such as accommodations, suite rate plus tax and the reservation condition (e.g., 6 p.m.
arrival, guaranteed all night or advanced deposit, etc.). All universal surcharges (charges
that are automatically added to all guest folios) must be disclosed via:
- “Hotel alert” information in the central reservation system
- Verbal reservations made by telephone directly with the hotel
- Walk-in guest checking in at the Reception Desk
• The caller should be informed about the cancellation policy, no show policy and
confirmation procedures, and offered a confirmation number and/or an e-mail
confirmation letter.
In conclusion, the employee should communicate check-in and check-out times, parking
options (if applicable) and any other pertinent information about the property. Before
terminating the call, the caller should always be thanked and asked if further assistance can
be provided.

• In the event there is no availability at the hotel for the requested dates, an offer should be
made for alternate dates. Should there not be any alternate dates acceptable to the guest,
an alternative nearby (Choice Hotels International property, Comfort Suites, Comfort
Inn, Quality, Clarion, Mainstay or Sleep Inn) should be offered and the appropriate phone
number for reservations provided if not a Cambria Suites.
109.03 Property Information Loaded in CRS

• All suite descriptions and types (including, but not limited to, bedding and smoking) must
be kept current and properly loaded in the property and CRS systems.
• Current and planned facility changes or renovations must be accurately described in the
property and CRS systems. All facility changes/renovations that affect a guest’s stay are
communicated to the guest at the time of the reservation.
• Employees must be familiar with special promotions and rates, and be knowledgeable
about specific system procedures.
• Prior to the start of promotions, copies of advertisements or other materials should be
distributed to all employees responsible for taking reservations.
109.04 Cancellation of Reservations

• If a caller wishes to cancel an existing reservation, the employee locates the reservation,
cancels it, and gives the caller a cancellation number.
• Guests do not incur a financial penalty when canceling a same-day, guaranteed arrival
reservation by 6 p.m. local destination time (earlier if approved at designated properties),
as appropriate, on the day of arrival.
109.05 Honoring Confirmed Reservation Rates and Suite Types

• All reservations made through the Choice Hotels International Central Reservations
System (CRS) are honored in accordance with the terms specified in the reservation/
confirmation.
• The rate effective in the reservation system when the reservation is made is guaranteed.
Please note: Any changes to the arrival date are subject to availability and possible rate
change. In the event that room rates increase prior to the date of arrival, the guest may not
be charged more than the rate guaranteed at the time of the initial reservation booking.
• Non-guaranteed reservations are held until 6 p.m. destination time (4 p.m. at some
designated properties), as indicted in the confirmation/reservation, or as shown in the
Travel & Vacation Directory.
• Guaranteed reservations are held until check-out time the following day, unless canceled by
4 p.m. or 6 p.m. local destination time, as appropriate, on the day of arrival.

109.06 Cambria Relocation Policy

• If the property cannot accommodate a guaranteed reservation or a valid 4 p.m. or 6 p.m.
reservation, it must:
- Secure a room of comparable or better quality for the guest at another nearby facility;
- Pay for first night lodging;
- Pay for or provide transportation for the guest to the other facility;
- Provide the guest with up to $5.00 to cover the expense of a phone call; and
- Maintain the guest name, hotel where the guest has been relocated and the hotel phone
number, as well as the dates of the relocation at the switchboard and other Reception
Desk phones so that persons calling for the relocated guests may be provided with the
relocation information.
• If the reservation is for multiple nights, in addition to the requirements above, the property
must also pay the difference in the rate, if any, from the original reservation and the hotel
to which the guest is walked.
• If the hotel can accommodate the guest on the next and subsequent nights, the guest must
be invited to return to Cambria the following night with VIP treatment.
• If the guest declines to return when space is available, the property is not required to pay
the difference for any remaining nights.
• The General Manager should follow up with an apology to the guest in writing the
following morning.
• In the event that reservation errors result in reimbursement, the party at fault will be
responsible for the reimbursement. Such matters will be researched by the Choice Hotels
International reservations department in cooperation with the hotels or resorts involved,
and with the aid of printout information from the reservation supplier. (Note: Whether a
property has truly lost revenue will be a significant factor in some types of investigations.)
109.07 Choice Employee Rate

All hotels are required to load in the system and make available a minimum number of
Employee Rate Rooms to employees of all Choice Hotels International branded hotels and
CHI Corporate team members traveling on leisure. Hotels of up to 150 suites must load
two (2) Employee Rate rooms. Hotels larger than 150 suites must load three (3) Employee
Rate rooms. These must be available 365 days/year with the exception of permitted black
out dates. Each hotel may designate up to a maximum total of twenty (20) black out dates in
a calendar year for bona fide special events. A bona fide special event is one which is widely
recognized and publicized to the public at large such as the Indianapolis 500. The summer
season is not considered a special event.
These rates must not be used for business travel. The employee must have a valid employee
discount card.

109.08 Fees & Commissions

• Fee Payment
Each franchisee is required to pay in full all fees and assessments pertaining to the
franchise, including fees to suppliers, within the time and the rate required by the Franchise
Agreement.
• Travel Agent Commissions
- Each franchisee is required to pay the relevant travel agency commission of 10% within
one (1) week of the guest’s departure for all business received from travel agents.
This includes commissions on reservations from travel agents direct to the hotel and
through the Choice Hotels International Centralized Commission Program. Payment
of the travel agent commission and processing fee (currently $0.48 USD per booking
but subject to change) must be made in accordance with the Centralized Commission
Program system.
- Where a reservation is made through a Global Distribution System (GDS) the franchisee
must pay to Choice Hotels International $4.95 USD per booking, (subject to change),
representing the approximate cost incurred by Choice Hotels International to the
relevant GDS.
- Where a reservation is made through TravelWeb, the franchisee will pay to Choice
Hotels International $4.95 USD per booking (subject to change), representing the cost
incurred by Choice Hotels International to the relevant TravelWeb.
- For all reservations originating in a foreign country in which there is a Choice-approved
General Sales Agent, a property will be required to pay a 5% commission to such General
Sales Agent within one (1) week of the guest’s departure. The commission shall apply to
reservations via travel agents, GDS, and Choice’s reservation system, but shall not apply
to reservations through third-party Internet sites (i.e., Expedia, Orbitz). Payment of the
commission must be made in accordance with the Centralized Commission Program
system.
• Taxes
Each franchisee is required to pay any applicable federal, state and/or local taxes on the
fees described in this section.

R ules O F O P E R A T I O N T R A N S P O R TAT I O N 110
110.00 Transportation Services

Guest service team members at all hotels, regardless of whether or not the hotel provides transportation,
should help arrange guest transportation to and from the property, and provide information on carriers,
rates, driving times, directions, etc.
110.01 Airport Designation

All Cambria Suites hotels with “airport” or “airport area” designations must provide
complimentary, 24-hour round-trip airport transportation. Notwithstanding the requirement
to provide transportation, any Cambria Suites hotel that chooses to provide guest
transportation must also comply with this requirement and those that follow:
• The hotel must own or lease a property-specific vehicle to provide complimentary
transportation.
• When arranging guest transportation, employees advise the guest of the estimated
waiting time, give the guest a clear description of the vehicle and specific directions to the
transportation waiting area.
• Reception Desk employees should provide guests’ names to the driver after receiving a
request for pick-up.
• Express check-in service must be provided
110.02 Courtesy Vehicles

• All vehicles used for guest transportation must be properly registered, insured and operated
according to safety and licensing codes.
• Vehicles used for guest transportation must be either a passenger van with a raised roof or a
shuttle bus. Standard passenger vans are not permitted.
• Vehicles must be white in color and have the approved brand-specified graphics.
• The vehicles must be fully equipped with seat belts for all seats. At no time should the
number of passengers exceed the number of available seat belts.
• Personal vehicles may never be used to transport guests under any circumstances.
• Courtesy transportation vans may not be shared with another hotel without prior written
approval from Cambria Suites Brand Management.
• All vehicles used to transport guests must be clean, safe and inspected daily.
• Records of daily inspections are kept updated and on file for review for a period of six (6)
months.
• In addition to seat belts, all courtesy vehicles must be fully equipped with a first-aid kit,
multi-purpose fire extinguisher and jumper cables on board at all times.
• All vehicles must have approved brand environmental music playing at low levels whenever
transporting guests, once this becomes available through DMX. In the interim, a jazz or
world music channel may be played at a low volume.

R ules O F O P E R A T I O N T R A N S P O R TAT I O N 110
110.03 Driver Licensing and Local Regulations

• Drivers of company vehicles and agencies (limousines, coaches, etc.) used by the property
must be licensed and insured in accordance with state and local ordinances.
• Drivers must wear an approved name tag and wear approved clean and well-maintained
uniforms.
• Current, complete and accurate employee driving and licensing records must be
maintained.
• Drivers are required to follow vehicle operating codes and laws at all times.
110.04 Driver Services

The driver is required to:
• Ensure safety of guests while transporting.
• Check vehicle gauges and the cleanliness to ensure the vehicle is ready for guests at the
start of each shift and monitored throughout the shift as necessary.
• Carry a copy of the property information sheet (with the day’s current events) and
reference it to provide accurate information to guests.
• Be familiar with approved routes and driving directions to avoid getting lost when
transporting or meeting guests.
• Be aware of locations and approved routes to top accounts.
• Be aware of the guests’ names prior to pick-up and use the guests’ names during to greet
them and throughout conversations.
• Open and close vehicle doors.
• Radio back to the Reception Desk acknowledging which passengers have been picked up.
• Assist guests as they enter and depart from property buses, vans, or cars.
• Provide courteous and friendly luggage assistance
• Be conversant with the passengers while driving in between destinations.
• Answering questions and providing passengers with accurate information about the
property.
• Thank guests for choosing to stay with Cambria Suites.

R ules O F O P E R A T I O N FOOD & BEVERAGE 111
111.00 Universal Food & Beverage Standards

The food and beverages at Cambria Suites, and the manner in which they are presented and served, are
tangible examples of the quality of our service. Since food and beverage service leaves a lasting impression
with guests, it is imperative that the highest standards apply in both preparation and service. All food and
beverages must be appealing, appetizing and attentively served to ensure the highest guest satisfaction.
111.01 General Requirements

• It is the responsibility of the Licensee to ensure adherence to all applicable sanitation and
health codes.
• Menu selections for each meal period are designed to have sufficient variety to
accommodate the dietary needs of the hotel’s broad clientele. The specific menu items
included in the Cambria Suites Food & Beverage Manual must be provided and presented
as indicated at all Cambria Suites hotels. Additional menu items may be selected from the
optional offerings provided. Additional offerings may also be made available periodically
from the Cambria Suites Brand. No other meal can be offered without prior brand
approval.
For meetings and banquets, the hotel may opt to add additional menu selections to
enhance the experience based on the local markets. These additional menu items are only
to be available in meetings and banquets and may not appear in the Reflect offerings.
These additional menu items must meet the same quality standards and use the same level
of quality ingredients as other Reflect offerings.
Any suggestions for additional offerings to the Reflect food & beverage outlet or Suite
Service may be sent to the Cambria Suites Brand for consideration. These should be sent
to:
10720 Columbia Pike
Attn: Sr. Director Brand Management – Cambria Suites
301-592-6100
• To ensure quality, consistency and availability of product for the food & beverage program,
Cambria Suites specified vendors must be used whenever indicated.
• Professionally designed and printed collateral merchandising materials specified by the
Brand (such as table tents, elevator merchandising posters, lobby displays), shall be used to
promote food and beverage outlets at times and in manners and locations as specified by
the brand from time to time.
• Service employees must be properly uniformed and trained in the required Cambria
Suites training programs, including but not limited to: alcohol awareness, food handling
and safety, fire and evacuation procedures and the Cambria Pledge. See Organizational
Management & Training, Section 102.00 of this manual for more details.
• Employees always consistently follow the rules of etiquette, practice safe food handling and
follow the Cambria Service Style.

• Atmosphere, Furnishings and Maintenance

- Reflect food and beverage areas must always be clean, organized and well maintained
and free of clutter.
- Reflect food & beverage service areas must provide comfortable seating at the bar and at
tables. The dining area provides comfortable seating at tables.
- Each Cambria Suites Reflect area must have bar stool seating available for a minimum
of eight (8). Dining table seating must equal at least 12% of the total number of suites.
This 12% may include dining counter seating (up to 30% total requirement). The
traditional table dining must consist of two-top tables with no more than two (2) seats
per table. (Note: It is permissible to join two-top tables to create a four-top table.)
- All furnishings must meet Cambria specifications, be in excellent condition (free of nicks,
scratches, chips, cracks) and maintained in proper working order.
- Tables cannot wobble and must remain clean and clear of settings between meal periods.
- Sanitized high chairs and booster seats must be readily available to families upon request.
• Menus and Beverage Lists

- Reflect menus must be the brand specified version only.
- Beverage lists include wine, spirits, coffee drinks, teas, soft drinks, bottled water
and non-alcoholic offerings as appropriate. For events, complete bar sets, pricing,
accompaniments, bartender services and restrictions must be described on the lists.
- Catering/guest menus must be laser printed or professionally produced.
- All menus must be clean and well maintained, free of torn edges and other damage.
• Pricing
Food & Beverage pricing is to be determined by each franchisee at his/her discretion
within the parameters set forth by the Cambria Brand Standards.
• Operating Supplies and Equipment (OS&E)
- All food and beverage service at a Cambria Suites must be served in/on and with
the specified china, glassware, flatware or service ware that has been well maintained.
Disposables such as cups, glasses and utensils are not permitted except for poolside
service, carryout (not room service) or unless specifically requested by the guest.
- China, glassware and flatware must be of a uniform pattern, free of chips, cracks, stains
or spots.
- Unless otherwise noted, the Cambria Suites specified Operating Supplies and Equipment
vendors must be used for the opening order of OS&E. Ordering from these vendors
maximizes efficiency, makes certain that required standards are met, provides consistency
and availability of supplies while ensuring competitive pricing. The required vendors are
specified in the OS&E Food and Beverage Manual.
• To-Go Supplies
Each hotel must have high quality disposable service items available to satisfy guests
wishing to take orders to go. Whenever possible, every effort should be made to use to-go
packaging that is made of post-consumer recyclable materials.

• Total Guest Satisfaction Guarantee

- If a guest is not satisfied with any aspect of his or her food and/or beverage, the
employee will offer an immediate solution. A complete replacement or substitution is
offered immediately with a full and sincere apology without hesitation.
- Any guest complaints about the food/service must be immediately acknowledged and
reported to the senior food and beverage manager on duty.
- Employees must successfully use total guest satisfaction techniques to address guest
concerns. If the guest remains dissatisfied with the meal, the charge for the meal should
be removed and a sincere apology extended.
- All guest incidents/dissatisfaction should be logged in the Guest Services Recovery log.
• Knowledgeable Staff
- Employees are required to be knowledgeable about food & beverage menu selections,
specials, promotions, and hours of operation.
- Employees must be familiar with menu and buffet items, ingredients and preparation
methods, and be prepared to assist guests in making their selection.
- Employees must be prepared to answer guest questions in a prompt and cheerful
manner to ensure total satisfaction.
- Employees must practice sales techniques to provide descriptive explanations and up-sell
beverages and food items as appropriate.
- The culinary and service staffs are always prepared to answer guest questions in a prompt
and cheerful manner.
111.02 Food & Beverage Preparation

It is the responsibility of the Licensee to ensure adherence to all applicable sanitation and
health codes. Local, state and federal agencies have strict rules about how food is served to
the general public. The guidelines presented here are adapted from several sources, including
the FDA and the Educational Institute of the American Hotel and Lodging Association, and
are intended to represent best practices in relation to serving Food & Beverage. They are not
intended to be an exhaustive list of health codes or food handling procedures.
For detailed information concerning regulations in your area, please consult your local
health department. Additional information is also available from the U.S. Food & Drug
Administration’s (FDA) Center for Food Safety and Applied Nutrition (CFSAN) at www.
cfsan.fda.gov. Training resources are available from the Food Safety Training & Educational
Alliance (www.csrees.usda.gov) and the National Restaurant Association (www.nraef.org/
servsafe).
A system of food and beverage storage that assures product freshness and proper rotation
must be in use. Additionally, the following food storage and sanitation practices are to be
followed. The Quality Assurance auditor will perform a kitchen inspection as part of the
Quality Assurance inspection.
• Food Storage
- All hot foods being held on a steam table must be kept at 140°F or above. Cold items
must be kept at 40°F or below.
- All refrigerators and freezers must have a working thermometer on the inside and the
outside of the unit.
- All chemicals and cleaning agents must be stored away from food-related products.

- All food and beverage products must be rotated and stored in accordance with the “first
out, first in” rule.
- Never store raw meats, poultry and fish above any prepared or cooked product.
- All food products must be stored on shelves at least 6" off the floor.
- All food products should be dated, labeled and rotated.
- All produce must be removed from any cardboard containers, inspected and placed in
clear plastic containers before being stored in the cooler.
• Sanitation
- Each hand sink must have liquid antibacterial soap, paper hand towels, and a trash
receptacle.
- Dishwashers must have an operable thermometer and temperatures should be a
minimum of 140°F for the wash cycle and 180°F for the final rinse cycle.
- Hairnets or hats must be worn by all kitchen personnel.
- Each food prep/cutting board area should have a surface sanitation bucket within six (6)
feet of the preparation area.
- All food handlers must have documentation for successfully completing training in
proper sanitation and food handling techniques. Such programs should be certified by
state or local health agencies.
- The following periodic maintenance must be performed and documentation maintained
for eighteen (18) months: biannual hood cleaning, monthly pest control treatment, and
biannual Ansul system testing
- The level of cleanliness in the kitchen area will be evaluated to ensure compliance with
hotel standards.
• Food Quality
The minimum standards for grade of foods used in food and beverage outlets are as
follows:
- All meat, poultry, and frozen seafood must be purchased from companies which produce
products under guidelines of the U.S. Department of Agriculture. Every meat and
poultry product or container must be identified by a federal inspection stamp.
- Dairy products, including but not limited to milk, cheese, eggs, and butter must meet
USDA standard quality requirements for U.S. grade A or better.
- Frozen produce must meet USDA grade B or better.
• Standardized Recipes
Standardized food & beverage recipes are provided by the Cambria Suites Brand for quality
and consistency. These recipes, food preparation procedures and standardized presentations
must be followed at all times.
111.03 Hours of Operation

• Hours of operation are required to be clearly posted and communicated to all guests.
• The paid buffet breakfast bar must open no less than four (4) continuous hours every day,
from 6 AM until 10 AM. On weekends, the service may begin at 7 AM.

• The barista bar offerings must be made available to guests 24 hours/day 365/year. This
can be done with the Reception Desk Team. It must be staffed continuously from 5 a.m.
to 10 a.m. and again from 5 p.m. to 11 p.m. Monday through Friday. On Saturdays and
Sundays the hours of operation must be staffed continuously from 6 a.m. to 11 a.m. and
again from 5 p.m. to 11 p.m. at a minimum.
• Reflect dinner and bar (lounge) operations shall begin each day no later than 5 p.m., and
close no earlier than 11 p.m. each day. Beverage service may continue until such closing
time as determined by local Alcohol Beverage Control (ABC) regulations.
• Reflect is not open for lunch.
• Room service hours shall be available beginning no later than 5 p.m. and ending no earlier
than 11 p.m. daily. It is recommended at airport properties and resort destinations that the
evening hours be extended to midnight.
• The Refill™ sundry shop shall remain open at all times, offering same-day pre-packaged
sandwiches and salads in addition to the required inventory items. Alternatively to stocking
the Grab ’n Go freshly prepared items in the Refill shop, it is recommended that the freshly
prepared items be kept in the barista bar refrigerated self service case and available twenty-
four (24) hours (with service provided by the Reception Desk Team) during the hours
when the barista bar is otherwise not staffed.
• Hotels must provide food & beverage service to the banquet facilities serving breakfast,
lunch, dinner, bar service and breaks at a minimum.
111.04 Reflect Dining

• General Operation
- All Reflect areas are open seating (guests seat themselves).
- After seating, every guest is greeted promptly by an employee with, “Good Morning!”
or “Good Evening!” (as appropriate). “Welcome to Reflect,” or similar.
- If the guest’s name is known, it should be used in the greeting.
- If the meal is buffet service, the employee always explains the location and direction of
the buffet, including any specials or action stations. Those guests already familiar with
the buffet setup are invited to go directly to the buffet before being seated.
- If the meal is a là carte, the guest(s) is presented with a menu and beverage list.
- Breakfast may not be offered as complimentary to the general public or hotel guests
as included in the room rate. The hotel is, however, permitted to offer it as part of a
genuine package rate for a group or negotiated as part of a contract.
- Maximum service times must be met unless a guest requests or indicates that they want
a slow service: Beverages – four (4) minutes; Appetizers, Salads, Desserts – seven (7)
minutes; Sandwiches, Entrees – fifteen (15) minutes
• Breakfast Buffet
- Buffet stations must be clean and attractively presented throughout the breakfast service.
The buffet area must be clean and neat at all times.
- Buffet food and beverages are always held at the correct temperature.
- Buffet items must be fresh and appealing in appearance at all times.
- Buffet items must have good flavor and texture (fresh, taste good and not over or under-
cooked).

- Buffet items are promptly replenished and never fall below one-quarter full.
- Buffet items must be labeled properly for guest convenience.
Breakfast Buffet Offerings – Each breakfast buffet must provide offerings as outlined in the
Cambria Suites Food & Beverage Manual.
111.05 Barista Bar/Beverage Service Operations

• Beverage offerings must include specified wine, cocktails, premium brand spirits, coffee and
tea drinks, soft drinks, juices, bottled water and non-alcoholic offerings as appropriate.
• The barista bar must offer the Cambria-specified coffee and tea brands.
• Coffee must be stored in air pots, and kept no longer than two (2) hours before being
replenished.
• Employees must be knowledgeable about coffee, tea and wine taste profiles and proper
preparation and service techniques.
• Employees must be knowledgeable regarding cocktail beverage ingredients, recipes and
appropriate garnishes.
• Employees must be prepared to make recommendations to guests that meet their taste
preferences.
• Employees make and serve beverages as ordered.
• Employees must be properly trained to operate the espresso machines, POS and other
coffee bar equipment.
• Employees must use sales techniques to provide descriptive explanations and up-sell
beverages and food items as appropriate.
• Drinks must be served in a timely fashion, presented appropriately and served at the proper
temperature.
• All beverages should be available at all times unless otherwise prohibited by governmental
agency. This includes coffee drinks from the barista bar even though a designated barista is
not scheduled.
• Guest Service team members must be trained on how to make the beverages from the
barista bar menu so they may assist a guest during the hours a barista bar attendant is not
available.
• Glassware must be appropriate for the type of drink served. Glassware must always be
clean, sanitized, clear, and free of chips, cracks or spots.
• Glasses are always iced using a scoop, not the glass itself.
• All wines, cocktails and cold beverages must be served on the brand specified two-ply paper
cocktail napkin with the Cambria Suites logo (with the logo facing the guest).
• Alcohol and flavored syrup bottles that are visible to the guest must be clean at all times.
• A variety of wines by the glass must be available as well as by the bottle.
• Refer to the Cambria Suites Food & Beverage Manual for a complete list of required
beverages and service protocol.
• The pour size for wine by the glass is a minimum of six (6) ounces.

• Spirits must always be poured using a measuring device. Cambria Suites uses a 1.5 oz. pour
on all spirits.
• Brand specified fresh, high quality bar snacks are offered with bar service and presented in
the manner specified in the Cambria Suites Food & Beverage Manual.
111.06 Suite Service (Room Service)

• Every Cambria Suites hotel must offer suite service to the hotel clientele. The Cambria
Brand specified room service menu template must be followed by all hotels.
• All menu items be prepared and delivered in less than twenty-five (25) minutes.
• During listed suite service hours, guest telephone calls for suite service must be answered
within three (3) rings or less. Cambria suite service protocol must be in place for
professional handling of suite service calls.
- The order taker’s phone must display the suite number and guest name.
- The order taker must greet the caller by name (if known), thank them for calling, offer
assistance and provide information on any specials (if applicable) including price)
- Ask appropriate questions regarding possible condiment needs such as salad dressings,
baked potato condiments, sauces or grilling preparation for meats. Listen to the guest
without interruption. Use the guest’s name twice.
- During the order taking process. Suggest appetizers, desserts and beverages.
- Once a guest has placed the order, the order taker must repeat the complete order,
including condiment or preparation choices. Inform the guest of the total cost,
including tax and service charges.
- Ask the guest for the form of payment or if it is to be charged to his/her suite, verify the
suite number, offer the guest an appropriate time for delivery, thank the guest for the
opportunity to serve and then allow the guest to hang up first.
• The use of answering machines is prohibited. The phone is to be set up so that it rolls over
to the Reception Desk with the indication at the Reception Desk that it is a room service
call after three (3) rings.
• Though not recommended, a maximum of 18% gratuity/service charge or other delivery
fee may be added. Total additional charges may not exceed 18%. If any such charge is
automatically added, it must be clearly and boldly identified on the guest check in a
minimum of 2 pt. font size greater than the other line items on the receipt or by a stamp
on the check indicating a gratuity/service charge, etc., is included. The typeface on the
stamp must meet the same font size requirement.
• Room Service Presentation and Delivery
- Room service is to be delivered within the specified time given to the guest but not to
exceed twenty-five (25) minutes.
- The Cambria Room Service presentation program as outlined in the Cambria Suites
Food & Beverage Manual must be followed for all room service orders.
- All room service items must be removed form the halls and corridors on an hourly basis.
No items may be left in the corridors overnight.

111.07 Refill Convenience Store & Grab ‘n Go Menu Selections

The Refill retail area must provide attractively presented inventory of energy drinks, organic
snacks and up-branded items. The “Grab ’n Go” same-day-inventory of gourmet salads and
sandwiches, is to be stocked and available at the barista bar refrigerated self service cooler
(with service provided by the Reception Desk Team during the hours when the barista bar is
otherwise not staffed). Alternatively, the hotel may stock these items in Refill if they choose
during time when the barista bar is closed.
• Food and beverages must be maintained at the appropriate temperatures.
• Sufficient condiments and high quality disposable service ware must be organized and
stocked for guest use in Refill.
• Adult magazines may not be sold or made available to guests.
• All items must be attractively merchandised per the plan-o-gram and appropriately signed.
• All merchandise must be competitively priced with the prices displayed accordingly.
• Required product inventory and par levels for the Refill Convenience Store can be found in
the Cambria Suites Food & Beverage Manual.
• The Grab ‘n Go case must be well stocked, neat and clean, stock properly rotated and faced
on the shelves at all times according to the day-part setups as outlined in the Cambria
Suites Food & Beverage Manual. Please refer to the required product listing

R ules O F O P E R A T I O N BANQUETS & MEETINGS 112
112.00 Banquets and Meetings

When guests choose to book banquets, meetings and other events at Cambria Suites, they expect the same
superior, upscale service that they experience at our Reception Desk and in our guest suites. Every detail,
from the meeting room chairs to the quality of the food, adds or subtracts from the total experience for each
group of guests. Paying close attention to detail and tailoring our services as much as possible for each
individual group will pay great dividends when it comes to ensuring an impressive overall experience for
Cambria banquet and meeting guests.
112.01 Room Signage and Names

• Each meeting and board room must be individually named using high-quality, clean,
well-maintained signs as specified in this section of the manual, Lobby Area and Interior
Section 105.07, and Marketing and Brand Identity Standards, Signage, Section 203.00 and
Compliance Section 205.00.
• Meeting and board rooms must be professionally labeled with the name of the current
event. Event names should be spelled properly. The meeting planner should approve the
text used in the sign in advance.
• The event signage should be promptly removed after the event is completed and the client
is finished with the meeting space.
112.02 Meeting/Banquet Management

• A Banquet Event Order (BEO) form must be used for all meetings as well as for food
and beverage functions to clearly communicate the guest’s expectations and service
requirements.
• Last minute changes to BEOs must be properly routed and communicated to all affected
departments.
• Rooms must be set up and available for use when promised and at least forty-five (45)
minutes before the scheduled start of the event and arrival of guests. Rooms are to always
be accurately and completely set to banquet event order specifications.
• Meeting rooms must be refreshed during the customer’s scheduled break times, fully
cleaned during lunch and completely cleaned and reset at the end of each day.
• The Manager on Duty (MOD) is required to welcome the meeting planner and to ensure
that all aspects of the function meet with his/her satisfaction at least thirty (30) minutes
before the start of the event (or at a convenient time for the Event Host). The event host is
to be introduced to their hotel contact/liaison for the event if that contact will not be the
MOD.
• The MOD or hotel representative is to review the controls for the lighting and HVAC with
the meeting planner or host to ensure they are comfortable with how to operate and /or
change the desired settings.

• The MOD/AV Technician or knowledgeable hotel representative is required to review all

program details with the client in advance and be present to ensure successful set-up and
completion.
• Team members should be friendly and conversant throughout the event (as appropriate)
but are not obtrusive and inquire about the guest’s experience using total guest satisfaction
techniques.
• Banquet food and beverages are always attractively presented and held at the correct
temperature. Food and beverage items have good flavor and texture (fresh, taste good and
not over or under-cooked).
112.03 Meeting & Board Room General Condition, Readiness and Maintenance
• Rooms must receive full, preventive maintenance on a quarterly basis. Preventive
maintenance activities are documented, filed and available for review.
• Room maintenance requests are responded to within ten (10) minutes in the same manner
as guest suite requests. The team member must obtain the name of the meeting planner or
instructor before approaching the meeting room.
• Rooms must be clean and well organized at all times.
• Rooms are broken down and totally cleaned, or refreshed as appropriate, within four (4)
hours after the function. Utensils and food and beverage equipment are returned to proper
storage space.
• Meeting room seating is comfortable, clean, well maintained, free from visible damage or
wear
• Furniture, fixtures and equipment are of high quality, blend with overall décor concept and
are well maintained.
• Neatly arranged, clean tables and chairs remain as needed for the next function.
• Banquet, buffet and service tables must meet Cambria specifications and are clean and well-
maintained.
• Buffet and service tables are draped and skirted with clean, wrinkle free, color-coordinated
linens.
• The standard Cambria linen and skirting colors to be used in all meeting/banquet rooms
unless otherwise specifically requested by the host of the event are black tablecloths with
tan or ivory (not white) skirting. Dinner napkins may be black, white or red. Red accent
napkins are to be used for break or buffet tables as well as on/under water pitchers.
• Linens must be a minimum of 50/50 Poly/cotton blend mummie cloth or better for all
table dressings.
• Linens must be wrinkle free, clean, and free of stains, holes and tears.
• ALL tables, except the permanent board room table, are covered with high quality linen
meeting the Cambria Suites specifications.
• Tablecloths are always hung evenly (hem facing inward) on the table with an 8"-9"
overhang.
• Skirting must be hung evenly 1" above the floor.

112.04 Room Security

Meeting rooms must be closed at all times and locked at the conclusion of the day. More
stringent security arrangements are provided upon request of the customer.
112.05 Amenities
Meeting rooms and Board Rooms include, at a minimum, the following amenities, in
sufficient quantities to satisfy the customer:
• Logo pens and note pads meeting Cambria specifications
• Individually-wrapped hard candy
• Ice water pitchers of glass, high-quality stainless steel with trivets, or bottled water
• Glasses – six (6) oz. minimum with Cambria Suites logo’d cocktail napkin underlay.
Disposable glasses are not acceptable
• Post-it note flip chart (self-adhesive) and easels (available upon request)
• Cambria Suites Meeting Planner Kit fully stocked and functional
• A full compliment of additional meeting supplies must be available upon request at all
times. This includes, but is not limited to acetate sheets, markers, diskettes, cables, bulbs,
toner, labels, duct tape, printer paper, etc.
112.06 Meeting Planner Kit

Each meeting or event must have the Cambria Suites Meeting Planner Kit, fully stocked and
functional, placed in the room and be made available to the meeting planner/host at no
charge. This kit contains the following:
• Dry erase markers (five [5]colors) and erasers
• Masking tape
• Laser pointer
• Post-it notes
• Paper clips
• Highlighter
• Cambria pen
• Business card of the Manager on Duty

112.07 Board Room Audio/Visual Equipment

The Board Room is required to be furnished with the following:
• Wall mounted 42” minimum LCD TV monitor
Note: If the Board Room exceeds prototypical size, the size of the TV must increase with
the proportions of the room
• AV jacks, telephone, electrical and HSIA wired access integrated into the Board Room
table top and connected to the LCD TV.
• Professional table-top speakerphone
• VCR/DVD/CD Player (in credenza)
• Post-it-note® (self adhesive) flip chart and easel (upon request)
(See also 503.00 in Interior Design Standards and Board Room, Section 504.01)
112.08 Meeting Room Audio/Visual Equipment

• All properties must have the following equipment available on-site (or through an outside
vendor with 24-hour notice on those items marked with *):
- Computer and video image display (ceiling mounted LCD projector, plasma, etc.)*
- Recessed ceiling mounted audiovisual viewing screen/projection screen controlled by
wall mounted switch
- Microphones: lectern, table, handheld and lavaliere, integrated into the meeting room
audio system*
- Overhead projector*
- Podium and/or lectern
- 35mm slide projector*
- VCR and monitor*
- DVD/CD Player*
- Post-it Note flip chart (self adhesive) and easels (minimum of one per meeting room or
section thereof)
- Extension cords
- Fax and photocopy service
• Meeting rooms must be furnished with adequate electrical outlets, television cable
connection and telephone jack outlets.
• All meeting rooms provide wireless High-Speed Internet Access (HSIA) in accordance with
the standards outlined in the Information Technology and Telecommunications Standards,
High-Speed Internet Access (HSIA) Section, 302.00.
• Each meeting room must have a telephone located inside the room.
• A service extension phone number should be clearly posted for use by the guest for
requesting immediate attention.
(See also Interior Design Standards, Meeting/Conference Rooms, Section 504.02)

112.09 Audio Visual Technician Services

• An audio visual technician is required to be on-site during all meetings or events using AV
equipment to ensure equipment is working properly and to be on hand if there is a need
for additional services or be available on call. An on call technician must be able to respond
to the site within thirty (30) minutes.
• All audio visual setups must be fully operational and tested forty-five (45) minutes before
the beginning of a meeting or event.
112.10 Break Station Setting and Condition

• Refreshment, break and other food stations must be attractively set and refreshed per client
instructions.
• All break stations and storage areas must be maintained in a clean and sanitized condition.
The floor areas around the stations must be clean, free of crumbs, paper debris and liquid
spills. Soiled service ware is removed promptly.
• Two-ply paper cocktail napkins with Cambria Suites logo must be available in ample supply
at break stations.
• Only china, glassware and metal flatware may be used at break stations. Paper and plastic
are not to be used except in pool areas or in the case of “to-go” service.
• China, glassware and flatware must be of a uniform pattern, free of chips, cracks, stains or
spots.
112.11 Break Station Product Offerings

Refreshment stations must meet the following Cambria Suites requirements:
• Coffee, tea and other beverage brands must meet Cambria specifications.
• All coffee must be freshly brewed. Coffee urns are replenished as necessary, or every
thirty (30) minutes, whichever comes first. Alternatively brewed coffee may be held and
dispensed in vacuum containers to preserve temperature and freshness in which case the
vacuum containers or “air pots” are replenished as necessary or every two (2) hours,
whichever comes first.
• Coffee is not allowed to “boil” continuously in electric urns, destroying freshness and
flavor.
• Coffee and hot water urns are kept separate and never interchanged.
• Regular and decaffeinated teas are provided. A minimum of four (4) fine herbal tea flavors
is provided. These must be available throughout the day.
• Freshly cut lemon wedges are required to be provided with tea service.
• A complete stock of condiments must be available at all times. This includes sugar, sugar
substitutes, stirrers, creamers, etc.
• Whole milk and skim milk are provided in insulated containers or properly chilled and
labeled accordingly.
• Hot chocolate packets are provided.

112.12 Banquet Table Settings

Table settings must be uniform and meet the following standards:
• Flatware is a uniform pattern, clean, polished and free of spots
• Glassware is crystal clear, free of spots, fingerprints, chips or haze.
• China is a uniform pattern, clean, free of chips, cracks or stains.
• Salt and pepper shakers are filled, clean, free-flowing with two sets for rounds.
• Sugar and sugar substitute containers are cleaned, filled and uniform, two sets for rounds.
• Centerpieces are attractive, unobtrusive and well maintained.
• Globes, if used, are clean, free of wax, streaks or cracks.
• Globes or tapered candles (if permitted) are lit five (5) minutes prior to the function.
• Menus, place cards and favors are placed appropriately.
112.13 Meal Service

• It is highly recommended that hotels encourage buffet meal service whenever possible. It
is also recommended that the hotel leverage the buffet station in the Reflect area for lunch
service whenever possible.
• All food and beverage standards as outlined in the Universal Food & Beverage Standards
Section 111.00 of this Cambria Suites Standards Manual apply to banquet meal service.
Please also refer to the Cambria Suites Food & Beverage Manual for service, styles and
other requirements.
• The hotel may choose to use qualified outside third party caterers for their meeting room
food service. If this is done, all catering menus must state Cambria Suites Catering by
(insert name of entity). The font size of the catering entity’s name must not be any larger
than that of the Cambria Suites name on any and all printed material. Any outside third
party caterer must meet all food & beverage standards of Cambria Suites.

200
MARKETING AND BRAND IDENTITY
S TA N DA R D S
050409
©2009 Choice Hotels International
Marketing and Brand Identity
201.00 Marketing Programs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 200-1

201.01 Cambria Information and Brochures . . . . . . . . . . . . . . . . . . . 200-1
®
201.02 Choice Privileges Rewards Program . . . . . . . . . . . . . . . . . . . 200-1
201.03 Airline Rewards Program . . . . . . . . . . . . . . . . . . . . . . . . . . . 200-2
201.04 Amtrak Guest Rewards Program . . . . . . . . . . . . . . . . . . . . . . 200-3
201.05 Choice Hotels Gift Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . 200-3
201.06 Choice Cash Value Coupons . . . . . . . . . . . . . . . . . . . . . . . . . 200-4
201.07 Choice Hotels Directories . . . . . . . . . . . . . . . . . . . . . . . . . . 200-4
201.08 Co-Branding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 200-5
202.00 Brand Identity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 200-6

202.01 Service Marks & Usage . . . . . . . . . . . . . . . . . . . . . . . . . . . . 200-6
202.02 Stand-Alone Internet Web Sites . . . . . . . . . . . . . . . . . . . . . . 200-9
203.00 Signage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 200-12

203.01 Exterior and Interior Signage . . . . . . . . . . . . . . . . . . . . . . 200-12
203.02 Department of Transportation (DOT) Signs . . . . . . . . . . . . . . 200-13
203.03 Billboards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 200-13
203.04 Shared Billboards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 200-14
203.05 Construction Signs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 200-14
203.06 Channel Letter Sign . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 200-14
203.07 Interior Signage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 200-14
203.08 Brand Photography Standards . . . . . . . . . . . . . . . . . . . . . . 200-15
204.00 Vehicle Graphic Standards . . . . . . . . . . . . . . . . . . . . . . . . . 200-19

204.01 Van Standards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 200-19
205.00 Compliance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 200-20

205.01 Compliance with Law . . . . . . . . . . . . . . . . . . . . . . . . . . . 200-20
205.02 False/Misleading/Offensive Signs . . . . . . . . . . . . . . . . . . . . 200-20
205.03 Qualified Vendors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 200-20
205.04 Additional Signage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 200-20
205.05 Unapproved Signage . . . . . . . . . . . . . . . . . . . . . . . . . . . . 200-20
205.06 Secondary Name Signage . . . . . . . . . . . . . . . . . . . . . . . . . 200-21
205.07 Changing and Updating Current Property Information . . . . . . 200-21

marketing A N D B R A N D I D E N T I T Y MARKETING PROGRAMS 201
201.00 Marketing Programs

Cambria Suites marketing programs have been carefully designed and targeted to build
new business, to reward repeat guests for their continued patronage and to project a
consistent, high-quality brand image.
201.01 Cambria Information and Brochures

• Information (brochures, collateral and written information) requested by a caller must
be mailed within one business day of the request. All marketing collateral must be kept
updated and fully stocked to meet caller and guest demands.
• Each Cambria Suites property is required to properly display all approved Cambria Suites
and Choice Hotels International promotional materials in full view of guests in prescribed
areas. The approved marketing materials must be current and displayed for the duration
of the promotion or program in accordance with the dates and terms specified by Cambria
Suites and Choice Hotels International.
• Placement of non-Choice Hotels International promotional material in or on the display
stand is strictly prohibited. The display of multi-branded materials that include non-Choice
Hotels International hotel brands is also strictly prohibited.
• Advertising material of any description that in any way promotes lodging accommodations
other than those duly franchised by Choice Hotels International may not be displayed
anywhere on the premises of a Cambria Suites property.
• Each Cambria Suites property is required to maintain the display stand and materials in
good condition, free of damage and excessive wear.
• Choice Hotels International will supply all North American hotels with approved
promotional materials at Choice Hotels International’s expense. Damaged or stolen
promotional materials must be replaced at the hotel’s expense.
• You are required to use ChoiceMarkit for the creation of of advertising creative. If you
create a custom piece, it must be presented to the brand for approval before production.
• For information about choicehotels.com Hotel e-Brochures, visit choicecentral
(choicecentral > resources > ecomm > chcom).
®
201.02 Choice Privileges Rewards Program
Created to acknowledge and reward loyal guests, the Choice Privileges (CP) Rewards
Program is Choice Hotels International’s loyalty program. CP seeks to provide loyal guests
with exceptional service and other perks that communicate to them that their business is
valued and appreciated. Members earn ten (10) points per U.S. dollar spent on up to two (2)
rooms per night on room revenue. Choice Privileges is open to residents of the U.S. and its
territories, Canada, Mexico, Europe (excluding Denmark, Estonia, Finland, Iceland, Latvia,
Lithuania, Norway and Sweden), Australia, New Zealand, Papua New Guinea, Singapore, and
Fiji.

• All Cambria Suites properties are required to fully comply with all aspects of the CP
Rewards Program (choicecentral > resources > marketing > choicepriv). Complete
compliance will include, but is not limited to:
- Encouraging guests at check-in to enroll into the program by explaining the benefits and
highlighting point-earning opportunities such as national promotions and the CP Visa
card.
- Expediting guests by assigning their rooms in advance based on a review of the “CP
Arrival/Stay-over” list.
- Displaying all the brand specified and most up-to-date in-room and registration desk
merchandising materials so that they are visible to the guest.
- Promptly reporting all program activity utilizing the Invoice Review system. The data
reported must match the stay data in Profit Manager/choiceADVANTAGE.
- Paying all invoices, fees and any applicable taxes related to the CP program in a timely
manner. Note: The CP Program has the right to withhold payment if the property owes
the program funds for a cancelled reward night already paid to the property.
- Following Choice Privileges check-in protocol for all Choice Privileges guests (See Rule
108.07.)
- Always retaining a CP member’s reservation to ensure never “walking” a CP guest.
- Offering the up to 2:00 pm late check-out benefit to members who request it before the
posted check-out time
• If a guest is not a CP member, you must ask the guest’s permission to enroll him/her
electronically:
- Confirm and record the guest’s name, mailing and e-mail address.
- Present the guest with a temporary membership card and the CP welcome letter.
- If the rate is point eligible, provide the guest with credit for the current stay.
- Provide a brochure if the guest prefers to enroll at a later time.
• Choice Privileges SRD Inventory must include the same room types for the SRD Rate that
are currently being offered at the Rack Rate.
• A limited number of “specialty rooms” (i.e., Tower Suites) may be removed from the SRD
Inventory.
• SRD nights must be offered through all seasons, holidays, and weekends.
201.03 Airline Rewards Program

All Cambria Suites properties are required to participate in all airline frequent traveler
programs in which Choice Hotels International participates. Participation includes:
• Displaying all in-room and POS merchandising materials as directed by the Cambria Suites
Brand so that they are visible to the guest.
• Allowing guests to earn miles/credits on eligible stays
• Reporting all program activity utilizing the Invoice Review system
• Paying all invoices, fees and any applicable taxes related to airline frequency programs in a
timely manner

201.04 Amtrak Guest Rewards Program

All Cambria Suites properties are required to participate in the Amtrak Guest Rewards
program in which Choice Hotels International participates. Participation includes:
• Displaying all in-room and POS merchandising materials as directed by the Cambria Suites
Brand so they are visible to the guest.
• Allowing guests to earn guest rewards on eligible stays
• Reporting all program activity utilizing the Invoice Review system
• Paying all invoices, fees and any applicable taxes related to the Amtrak Guest Rewards
Program in a timely manner
201.05 Choice Hotels Gift Cards

• All U.S. Cambria Suites properties are required to accept the Choice Hotels Gift Card
as a form of payment. This card can be used for any charges listed on the guest portfolio
associated with a stay. Charges for restaurants, movies, sundries, etc., can be paid using the
gift card as long as listed on the guest folio and processed through the Profit Management
System.
• The Choice Hotels Gift Card cannot be used as an advanced guarantee for room
reservations.
• The Choice Hotels Gift Card does not entitle the guest to a room if the property is fully
booked and the guest does not have a reservation.
• Profit Manager version 5.8 or higher is required for gift card processing.
• Voice redemptions are allowed if the Profit Management System is not operational (or for
Cambria Suites properties that do not have Profit Manager).
• Refer to Choice Central for documentation and further details.
• For properties that choose electronic funds transfer for gift card transactions, it is their
responsibility to inform SVM of any changes in their bank account information. SVM
will charge the property a fee for any returned ACH transactions and the property will
be unable to receive reimbursements for gift card redemptions until they provide account
information or submit a new enrollment form opting to be reimbursed by check. Hotels
that choose to sell gift cards must choose electronic funds transfer.
• Hotels must possess proof of enrollment. This will be checked as part of the QAR process
and points will be deducted for failure to enroll. The Gift Card enrollment application can
be found on Choice Central.
• If a guest presents a valid gift card for payment at a U.S. Cambria Suites property and the
property is unable or unwilling to accept the card, the property will be responsible for
payment of the guest’s first night’s lodging.

201.06 Choice Cash Value Coupons

• All Cambria Suites properties are required to accept the valid Choice Hotels Cash Value
Coupons (CVC) as a form of payment. These coupons can be used for any charges listed
on the guest’s hotel receipt associated with a stay. Charges for restaurants, movies, sundries,
etc. can be paid using the coupon as long as they are listed on the guest receipt.
• The Choice Cash Value Coupons can be used as an advanced guarantee for room
reservations.
• In order to be valid, the coupons must be used by the “valid through” date on the coupon.
The coupon is not acceptable if used after that date.
• If the folio amount is less than the coupon value, the guest is to be given the balance in
cash.
201.07 Choice Hotels Directories

• Choice Hotels International’s Worldwide Hotel Directory and Atlas is designed to
promote awareness of Choice’s properties in a variety of markets. The benefits derived
from listing hotel information in the directory are two-fold: for the Licensee, the directory
serves as an advertising vehicle in all markets where a Choice Hotels International hotel
is present; for the loyal Choice guest, the directory serves as a tool for locating a Choice
brand in the next business or pleasure destination. Therefore, it is important that all Choice
Hotels International branded hotels ensure that the information listed in the directory
about their hotel is accurate and up to date.
• All Choice Hotels International branded hotels must be listed in the print and electronic
Worldwide Hotel Directory and Atlas published by Choice Hotels International.
Participation in the annual Group Tour Rate Directory is at the discretion of the individual
hotel.
• Choice Hotels International Directory Listing: Rates listed in any directories published
by Choice Hotels International for any room type and the number of persons shown are
guaranteed for the effective period of the directory. In no instance shall a guest be charged
in excess of the rates that appear in these directories. Any guest overcharged, whether
by design or error, shall receive an immediate refund from the hotel or resort for the full
amount of the overcharge.
• The maximum rates quoted in the directories of properties participating in special rate
programs are guaranteed for the period of the directories and may not be altered.
• Directories of properties participating in the Group Tour special rate program are
published once a year. The directories of properties participating in the Preferred Directory
program are only available electronically.
• All hotels must complete and update their annual directory listings via the online
solicitation Web site within the designated solicitation period.
- The accuracy of the hotel listing is the sole responsibility of the hotel owner or General
Manager, but is subject to editing by Choice Hotels International to ensure uniformity
of, but not limited to, abbreviations, terminology and clarity.
- Choice Hotels International will notify each hotel when the online solicitation Web site
opens and closes. Hotels that miss the solicitation period may be subject to exclusion
from the directory. Late fees may apply to hotels that miss the solicitation deadline.

- All photography must be supplied by the hotel and be accompanied by a duly authorized
photo release from the property owner as well as the photographer. The hotel assumes
all liability related to copyright infringement and/or misrepresentation of usage rights.
- All hotels will be listed in accordance with their contracted primary and secondary
names.
• Choice Hotels International has total authority to allocate the amount of space for each
Licensee’s directory listing. The same authority will apply to the editing of all listings,
photography and the map in each directory. All hotels are responsible for the accuracy
of the listing content and maps. Hotel approval of the listing, map and photos must be
provided via the online solicitation Web site.
• Choice Hotels International and Cambria Suites shall publish consumer directories
as deemed appropriate. Print and electronic directory content, format and publishing
schedule may be changed at the discretion of Choice Hotels International without prior
notification. Choice Hotels International reserves the right to eliminate the print directory
altogether if an electronic directory or alternative product or method is launched in its
place.
• All hotels are required to display the Cambria Suites Directory and also have available upon
request the Worldwide Hotel Directory and Atlas in the registration area.
• The Cambria Suites Directory, when published, must be displayed in each guest suite in a
prominent area.
• An initial supply of the Cambria Suites Directory and/or Choice Hotels International
Worldwide Hotel Directory and Atlas shall be shipped to the property with each printing
at the expense of Choice Hotels International. Reorders are the sole responsibility of the
hotel and must be completed via the reorder form found on choicecentral.com.
201.08 Co-Branding
From time to time, Cambria Suites may enter into co-branding opportunities with other
companies which provide products, amenities and services consistent with the Cambria
philosophy of upscale service. Each Cambria Suites hotel is required to participate in these co-
branding activities.

marketing A N D B R A N D I D E N T I T Y BRAND IDENTITY 202
202.00 Brand Identity

The Cambria Suites Logo and associated marks are extremely valuable and will be aggressively protected.
202.01 Service Marks & Usage

A service mark works as a tool that guests use to visually differentiate a specific brand from
others. In the service industry, the appropriate use of service marks is even more important. In
a guest´s mental picture of a brand, the logo or mark tends to take on more importance that
goes beyond just the physical product. To ensure appropriate use of its service marks, Choice
Hotels International has set forth standards to which all Choice hotels must adhere.
• Authorized Proprietary and Service Mark Standards

The following is a list of proprietary marks owned by Choice, which are used in
conjunction with the Cambria Suites brand name.
®
Cambria Suites
• All Choice brands and their line extensions are registered proprietary marks of Choice
Hotels International that the Licensee is authorized to use pursuant to, and in strict
accordance with, the registered mark of the brand, the Franchise Agreement and current
Advertising Standards.
• No franchisee may register or apply to register any mark owned by Choice Hotels
International, including Web site URLs.
• Hotels and their vendors must use the marks (logos) supplied on www.choicecentral.com
without any alterations whatsoever and may not create their own versions of any Choice-
owned marks without the express written authorization of Choice Hotels International.
• The byline “BY CHOICE HOTELS” is included in the logo artwork and may not be re-
typeset or altered in any manner without the express written permission of Choice Hotels
International.
• Marks must accurately conform to the authorized colors or in black and white as per the
following logo print and Web color specifications

CAMBRIA SUITE S LOGO PRINT AND WE B C O L O R S P E C I F IC AT IO NS
NOTE: The Cambria Suites word and logo marks will remain “
®” until the first hotel opens.
PROCESS PANTONE (SPOT)
Cambria Blue
Process formula:
c: 100
Cambria Blue m: 45
y: 0 Lime Green
Lime Green Cambria Blue
k: 35 Process formula:
c: 20 PANTONE®
Web: m: 0 647 C
Cambria Blue #00548B y: 100
k: 19
Orange Lime Green
Light Blue Web:
PANTONE®
383 C
Process formula: #9EA9OO
Light Blue c: 55
m: 30
Lime Green y: 0
Gray
Light Blue k: 0
Process formula: PANTONE®
White Web:
c: 0 659 C
m: 0
#739DD3
y: 0
k: 26
Orange
Gray Process formula: Web:
Gray c: 0 #BABABC
PANTONE®
421 C
m: 29
Cambria Blue y: 91
® Orange k: 0 PANTONE®
1235 C
Web:
#FDBB30
NOTE: on the .375 inch and 1 inch versions, the “

®” prints Black, NOTE: PMS colors are for paint-match references only. Do not convert 4-color process
but on the 3.5 inch version, the “
®” prints Cambria Blue. into PMS color, or PMS colors into process builds for print collateral.
® ® ® ®
3.5 inch Process color (shown reduced actual size) 3.5 inch Spot color (shown reduced actual size) 3.5 inch 1 Color (shown reduced actual size) 3.5 inch B/W (shown reduced actual size)
® ® ® ®
1 inch Process color 1 inch Spot color 1 inch 1 Color 1 inch B/W
® ® ® ®
.375 inch Process color .375 inch Spot color .375 inch 1 Color .375 inch B/W
NOTE: The blue “drop shadow” in the painter’s palette is removed in both Process color and Spot color .375 inch logo versions.
The gray saddle is removed from all the .375 inch versions.
® ®
Amenity/Signage use logos

SM TM
• Trademark symbols (e.g., ®, , ) are embedded in the logo artwork and may not be
altered or removed for any reason without the express written permission of Choice Hotels
International.
• Secondary names may not be used without the written permission of Choice Hotels
International and must be in accordance with the hotel’s franchise agreement and identity
standards—including typeface, scale and placement—as set forth by Choice Hotels
International.
- There are three types of secondary names:
Directional (e.g., North, West, Southeast)
Locational (e.g., Bayside, Mountain View, Downtown)
Descriptive of facilities (e.g., Conference Center, Amusement Center)
- Below are restrictions on the use of secondary names:
Names of businesses, national parks, military bases/posts or other federal entities

cannot be used without the expressed written permission from the owner of that
registered business or federal name. To avoid this issue, you may use descriptors
such as “at”, “near” or “by” in a secondary name (e.g., Cambria Suites at Universal
Studios).
Depending on where used—especially in the Central Reservation System
(CRS) —Choice retains the right to abbreviate the names granted due to space
considerations.
Choice retains the right and ability to change or rescind secondary names should
conditions change.
• Permanent Marks
No brand mark/logo may be etched in glass or any other construction material where it
becomes permanent and cannot be easily removed.
• Authorized Substitute for Trademark
The words “Cambria Suites,” specified in the Franchise Agreement using the approved
typeface Frutiger Bold Roman, can be used as a substitute for the trademark or service
mark when the mark cannot be used because of limited space requirements, or to represent
“Cambria Suites” in a headline.
• Changes to Standards by Choice Hotels International
- Choice Hotels International may, without prior notification, create, modify or
update graphic or layout standards for its brand marks, marketing communications
and advertising standards, and marketing programs and promotions. Choice Hotels
International will provide adequate notice of changes and information regarding phase-
in and compliance requirements.
- When Choice Hotels International adopts a new mark, some or all of its franchisees may
be permitted to use the new mark in the operation of the franchised hotel.
- A new mark must not be used unless the franchisee has received express written
authorization from Choice Hotels International.

202.02 Stand-Alone Internet Web Sites

Stand-alone Web sites are any Web sites (including without limitation html, xml, ftp, Web
logs, chat, bulletin boards and any other electronic communications or distribution media)
that are created by a hotel, group of hotels or entity outside of the brand.com environment.
This also includes hotel e-mail sites and address because they may display our marks. The
guidelines and rules below apply to any Web site representing any one of the Choice Hotels
International family brands, or any property therein, created outside of the corporate held/
hosted Web sites (cambriasuites.com).
Once the hotel initiates the creation of a new stand-alone Web site, the hotel and all of its
vendors must work with Hotel Content and Support and the Brand Marketing team to ensure
that all guidelines are met. The hotel must have completely optimized its cambriasuites.com
Web site before developing any stand-alone site.
The design, copy and content of property Web sites must comply with the specific standards
outlined. Property Web sites may be created through our specified vendor, Hospitality
eBusiness Strategies (info@hospitalityebusiness.com).
• Domain Name Policy
A property Web site using a domain name that contains a Choice trade or service mark
(e.g., “cambriasuitesgaslamp.com”) must comply with Choice´s Domain Name Policy. The
full policy is available on choicecentral > resources > ecomm > domname.
• Responsibility for Site
The information that appears on these sites is the sole and direct responsibility of the
hotel/entity. The hotel is responsible for all aspects of its sites, including without limitation
all costs, fees, licenses, permits, claims, development and maintenance related in any way to
these sites.
• Email Addresses
- E-mail should be directed to the hotel, not to a third party (such as the firm that
developed the property Web site).
- Wherever possible, all hotel e-mail addresses used for customer correspondence through
the property Web site should use only the official domain name approved by Choice
(e.g., “msmith@cambriasuitesgaslamp.com”).
• Privacy & Security Information
- The collection and retention of personally identifiable information is an extremely
serious matter. Strict compliance is required for any stand-alone Web site to all applicable
laws, standard practice instructions and/or brand standards.
- Property Web sites should provide customers with privacy and security information.
- Property Web sites may NOT be linked to the Choice Hotels Privacy & Security Policy
featured on www.choicehotels.com. Instead, the property Web site should contain its
own, localized privacy and security policy.
• Logos and Logo Usage

- The brand logo, including “BY CHOICE HOTELS,” must be featured in a prominent
location on the homepage and on every page of the property Web site. Logos can be
downloaded from www.choicecentral.com.
- Minimum Size Requirements for Single Logos Online – The minimum required size for
any brand logo is 24 x 28 pixels. For chain logos, each brand logo within the chain must
meet the minimum size requirements.

• Brand Style Guides

The property Web site must incorporate the core creative elements of the current Cambria
Suites marketing campaign.
• Trademarks and Marketing of Third Party Sites
Upon the expiration or termination of the Franchise License Agreement, you must
irrevocably assign and transfer to Choice Hotels International (or to its designee) all of
your right, title and interest in any domain name listings and registrations which contain
any references to our marks, system or licensed brand, and must notify the applicable
domain name registrar(s) of the termination of your right to use any domain name or
site(s) associated with the trademarks or the licensed brand, and will authorize and instruct
the cancellation or transfer of the domain name to us (or our designee), as directed by
us. You must also delete all references to Choice Hotels International’s marks or licensed
brands from any other site(s) you own, maintain or operate beyond the expiration or
termination of the Franchise License Agreement.
• Reservations Functionality/Booking Engines
- All reservations are to be routed directly to the main CambriaSuites.com reservations
module.
- No third party booking engine may be used for the property Web site.
- Any and all fees, taxes, commissions or charges of any kind due or payable in regard to
reservations are the hotel’s sole responsibility.
- No brands outside of the Choice Hotels International family of brands may be cross-
sold.
• Best Internet Rate Guarantee

The property Web site must feature Choice’s Best Internet Rate Guarantee. You may link
directly to the Best Internet Rate Guarantee at www.choicehotels.com. This link can be
designed to open in a new browser window.
• Web Site Content
- All content (including hotel descriptions, destination information) featured on the
property Web site must be significantly different from the content (including hotel
descriptions and destination information) featured in the hotel’s e-brochure on
choicehotels.com and the individual Choice brand Web site.
- Property Web sites that duplicate content found on choicehotels.com or the Choice
brand Web sites can cause the property Web site, as well as choicehotels.com, to be
banned by search engines. For information on Google’s content policy, see www.google.
com.
- Copying or “scraping” destination content (e.g., current events, destination overviews,
maps, point of interest listings and descriptions) featured on the hotel e-brochure and
on choicehotels.com is a violation of Choice’s licensing agreements with the destination
content providers.
®
• Choice Privileges Rewards Programs
®
The main navigation of the property Web site must feature a link to the Choice Privileges
reward program on www.choicehotels.com. The link can be designed to open in a new
browser window.
You may not provide your own description or details on these programs.

• Owner/Operator Information
All property Web sites using a domain name under the Choice Domain Name Policy
must include the following disclaimer on the homepage: “This Web site is owned and
maintained by [Franchisee’s Legal Name], a licensed user of certain proprietary trademarks
and service marks of Choice Hotels International, Inc.”

marketing A N D B R A N D I D E N T I T Y SIGNAGE 203
203.00 Signage
With multi-million dollar television, print advertisements and promotions that are seen by millions
worldwide, Choice’s family of brand names are universally recognized. To help you benefit from the business
generated by this recognition, Cambria Suites Design & Construction will assist you in obtaining a sign
package that will best identify your brand and location.
203.01 Exterior and Interior Signage

• Directions for Buying Signs Through the Qualified Vendor Program
- Qualified vendors will provide site surveys, sign manufacturing, installation and full
warranty for all product and installations services. The combination of these services
provides a high level of consistency and guarantees the service the franchisee will receive.
- Franchisees are guaranteed that their signage will meet Choice standards for size and
material as well as all local and state building codes.
- Franchisees are not responsible for any damage to the sign faces, bulbs or casing that
may occur during installation. Qualified Vendors will handle or guarantee any damage
that may occur during shipping/installation of the sign, faces, bulbs and cabinet.
- The new standard protects the franchisee’s investment and dramatically reduces the
time and resources spent at the property-level throughout the purchase and installation
process.
• Steps for buying signs for new build properties using the Qualified Vendor program:
- Contact the brand specified qualified licensed sign manufacturers.
- Sign a contract with the Qualified Vendor.
- The Qualified Vendor will facilitate the order with all constituents.
• Steps to buying face replacements using the Qualified Vendor program:
- Call the Qualified licensed sign manufacturers of your preference to request a survey of
the current signage.
- The Qualified Vendor(s) will provide a quote for change over to Choice sign.
- Once a contract is signed with a Qualified Vendor, a drawing will be produced and sent
to Choice, on your behalf, for approval. It is then reviewed by Choice. Any changes are
communicated to the vendor. It will then be approved.
Please see Rules of Operation, Universal Facility Standards, Section 105.00 and
Architecture and Engineering Standards, Signage, Section 401.08. Any products not
in compliance with Choice Hotels signage and identity standards will be required to be
removed from your property and replaced with correct materials at your expense. We
strongly recommend that you use only endorsed suppliers for all your logo products to
ensure that this does not occur.
• Interior Signage – Please refer to Rules of Operation, Lobby Area and Interior, Section
105.07. Choice offers qualified interior sign companies which all have Choice Hotels’
specifications for any type of interior signage for your property.

• Any products not in compliance with Choice Hotel’s signage and identity standards will
be required to be removed from your property and replaced with correct materials at
your expense. We strongly recommend you use only endorsed suppliers for all your logo
products to ensure that this does not occur.
203.02 Department of Transportation (DOT) Signs

A DOT information file must be kept permanently at the property for the brand
representatives to review. The file must contain the following information for each current
billboard/public highway off-premises sign:
• Exact location of the DOT signage with a provided map
• Date when the DOT signage was last updated or refreshed
• Dated photos of the DOT sign(s)
• Date when the next scheduled refresh is allowed per the contract
• Call Lyle Signs at (800) 367-8560 for all interstate Department of Transportation (DOT)
directional signage. They can assist you with all requirements and specifications mandated
by Choice Hotels International.
203.03 Billboards
• Billboards must comply with standards; any exceptions must be authorized in writing from
the Cambria Suites brand.
• A billboard information file must be kept permanently at the property for the brand
representatives to review. The file must contain the following information for each current
billboard:
- Exact location of the billboard(s) with a provided map
- Date when the billboard(s) was last updated or refreshed
- Dated photos of the billboard(s)
- Date when the next scheduled refresh is allowed per the contract
• Billboard Regulations
- “NOW OPEN,” “COMING SOON,” “NEW” must be on a separate removable panel
that must be removed six (6) months after opening the property.
- “NEW ROOMS,” “RENOVATED,” “REMODELED ROOMS” or “UNDER NEW
MANAGEMENT” must be on a separate removable panel that must be removed six (6)
months after installation.
- Award logos may be used, however the year the award was won must be listed.
- The Cambria property exterior photo is the only image allowed.
- Co-op boards are not allowed.
- The use of “Jacuzzi” is a copyright infringement unless the whirlpool is a Jacuzzi brand.
In that case, a signed statement must be on file with corporate offices verifying the
Jacuzzi brand. Alternate suggested uses are “Whirlpool,” “Hot Tub,” or “Spa.”
- Rates are to be discouraged on billboards unless it is the only means to compete in an
area. Tag-on panels are preferable, as they allow for rate changes to be made easily.

- The approved logos for billboards are the vertical rectangular format only. NO
horizontal logos will be allowed. Logos may not be obscured with snipes.
- Phone numbers, reservation phone numbers, or addresses can be displayed on billboards
if it is necessary to compete in an area.
- Secondary names are to be used only when the property has an approved secondary
name. The brand name must appear preceding the secondary name in the size and
typeface specified in the billboard standards.
- No extraneous symbols such as arrows (unless being used in conjunction with an
advertising campaign) or other graphic devices.
- Tag-ons will be allowed as needed for additional information and after approval by the
Creative Services department.
- Peeling or weathered boards must be replaced immediately.
The approved billboard template can be found on choicemarkit.com.
203.04 Shared Billboards

• Any Cambria Suites property desiring to share a billboard with any other business must
have prior written approval from the Cambria Suites brand.
• When permission is given for a shared board, the visuals/copy must be distinctive and
separate for the Cambria Suites brand and other business. No exceptions to this rule will
be granted. All visuals/copy must adhere to the billboard standards on www.choicecentral.
com.
203.05 Construction Signs

Specific graphics standards governing the design copy and content of construction signs are
provided in the Cambria Suites Brand and Identity Standards on www.choicecentral.com.
203.06 Channel Letter Sign

• Cambria Suites signs must be the specified custom typeface in accordance with the
corporate identity specifications.
• The channel letters must be constructed using Choice-specified perforated film.
203.07 Interior Signage

Please refer to Rules of Operation, Lobby Area and Interior, Section 105.07.

203.08 Brand Photography Standards

• Compliance
- All U.S. hotels must have professional photography for online distribution. Hotels must
submit a copy of a signed contract with a Choice Hotels (CHI) qualified photography
vendor prior to being activated in the CHI Central Reservation System (CRS).
- Contract must include a scheduled professional photo shoot date.
- Scheduled professional photo shoot date must be within ninety (90) days of activation
date.
- If a contract is not submitted prior to the activation date, the hotel will not be activated
in the CHI CRS.
• Major Hotel Renovations:
- Hotels are responsible for submitting updated professional photography for online
distribution after completing renovations to the hotel that would require more than 50%
of the photos to be replaced (“Major Renovations”).
- Hotels completing Major Renovations must follow standard online photography
compliance guidelines set forth herein.
- Hotel must schedule a professional photo shoot within ninety (90) days of completing
Major Renovations.
• Brand Reimaging, Minor Hotel Renovations and One-off Photos:
- Brand reimaging and minor hotel renovations may not require professional photography.
- Hotels must submit an updated photo of any areas that include the new brand signage
or the area that was renovated.
- Normal online photography standards (listed below) must be followed.
- CHI and Cambria Suites Marketing will review all photos to ensure online photography
quality standards are met and approve on a case-by-case basis.
- If photos pass quality standards, they will be used for online distribution.
- If photos fail quality standards, the hotel will have to purchase professional photography
from a Choice qualified vendor areas as determined by CHI in its sole discretion.
- Photo release authorization forms must accompany all photos.
• Temporary Photos:
- Hotels may submit temporary photos for online distribution until professional photos
are received which must be no later than four (4) weeks after professional photo shoot
date.
- CHI reserves the right to refuse temporary photos in its sole discretion.
- A signed release must accompany all temporary photos, detailing CHI’s usage and rights
to the photo. CHI must have complete & unlimited usage of the photography.
• Photography Vendor
- Hotels must use a qualified photography vendor.
- List of CHI qualified photography vendors can be found on ChoiceBuys.com.
- Photos from non-CHI qualified photography vendors will not be accepted.
- CHI qualified vendors will submit professional photography directly to CHI within four
(4) weeks of photo shoot date.
- If photos are not received within four (4) weeks of photo shoot date because hotel is not
cooperating with CHI qualified vendor, a default letter will be issued to the hotel, which
can result in suspension and possibly termination.

• Specifications
To comply with online photography standards requiring professional photography for
online distribution, you must submit both high resolution (print) and low-resolution
(online) photos.
- File Types: JPEG (web & print)
- Resolution: 72 dpi for web, 300 dpi for print
- Image Size: Web: 7” w by 5” h (17.8 cm by 12.7 cm)/minimum 502 pixels wide.
Print: 10” w by 8” h (25.4 cm by 20.3 cm)/minimum 3000 pixels wide
- Quantity: Hotels must submit a minimum of six photos.
- Content: Photos of all hotel features listed in the Standard Photo List (below) are
mandatory.
• Composition
The intent of professional photos is to showcase the property.
- Format:
- Landscape (horizontal) format is standard.
- Portrait (vertical) format can only be used when a horizontal format is not possible or
a vertical photo significantly strengthens composition, as determined by CHI in its sole
discretion; provided that photos of both vertical and horizontal photos were submitted
for approval.
- Lighting:
- Photos shall incorporate professional lighting and where necessary be color corrected,
showing only appropriate shadows.
- No under or over exposed photos will be accepted.
- Night photos will be reviewed and approved by CHI on a case-by-case basis.
- People:
- Unless otherwise permitted by CHI, photos shall not include people.
- Photos with models will be reviewed and approved by CHI on a case-by-case basis.
- Model release authorization forms must accompany all photos including models.
- Miscellaneous
- Intent of professional photos is to showcase the property.
- Signage and materials using brand logos must meet current standards.
- Exterior/Interior of hotel should be clean and in good repair.
- Landscaping/grounds may be included if well maintained and in-season (i.e., no brown
grass, bare trees, etc.).
- Minimize distractions/obstructions in frame (both foreground and background) that
detract from the composition and/or potentially date the photo.
- These can include but are not limited to:
- Exterior - trees, signposts, streetlights, parking lots, cars, driveways, seasonal décor,
garbage cans, ashtrays, banners, promotional materials, etc.
- Interior - seasonal décor (Christmas lights, holiday decorations), media materials (rack
cards, banners, point of sale materials, table tents, ads), paper products in breakfast area
(forks, plates, napkins, plastic ware), dome lids on breakfast food items, garbage cans,
ashtrays, plastic ice buckets and cups, and irons and ironing boards.
- Televisions & computer monitors must be turned off.

- AAA Signage/Plaques:
- AAA signage/plaques cannot be included in photographs.
• Standard Photo List
All items on the Standard Photo List are mandatory (if applicable), and only on-site hotel
features will be filmed and accepted.
- Exterior:
- Exterior shots should focus on the tower and port cochere.
- Entire hotel exterior does not need to be included in photo.
- Brand signage is not required.
- Garbage cans and ashtrays must be removed.
- Landscaping must be updated and/or maintained before photo shoot.
- Seasonal décor (Christmas lights, holiday decorations) must be removed.
- Exterior marquee signs should be off (if electronic) or blank; CHI staff reserves the
right to Photoshop any signage that might date a photo.
- Standard and/or Suites/Specialty room types:
- Rooms must meet applicable brand standards (e.g., bedding) for photos of rooms to
be accepted.
- Photos of rooms that do not meet brand standards must be submitted or replaced
within thirty (30) days of required implementation date.
- Plastic ice buckets and cups, and irons and ironing boards must be removed.
- Curtains must be open.
- Lobby/Interior:
- Media materials (rack cards, banners, point of sale materials, table tents, ads, etc.)
should be avoided.
- Front desk photo is not required.
- Seasonal décor (Christmas lights, holiday decorations) must be removed.
- Breakfast:
- Area should be fully stocked, displaying breakfast items that meet respective brand
standards.
- Food must look fresh and be displayed in a pleasing manner.
- Dome lids and paper products like forks, plates, napkins, etc. must be removed.
- Restaurant/Bar:
Set up restaurant/bar area as if open.
- Meeting/event space (multiple):
Set up room/space as if a function was taking place.
- Fitness room.
Televisions must be turned off.
- Business center:
- Media materials (rack cards, banners, point of sale materials, table tents, ads, etc.)
should be avoided.
- Computer monitors must be turned off.

- Pool/Courtyard:
- Patio furniture must be neat and in good condition.
- Open patio umbrellas. (if applicable)
- Clear pool of all debris, toys, flotation devices, etc.
- Hot tub must be turned on.
• Destination photos:
A Destination Photo Authorization Form must accompany all destination photos.
Destination photos (web size only) will be accepted on a limited basis at the sole discretion
of CHI.

marketing A N D B R A N D I D E N T I T Y VEHICLE GRAPHICS 204
204.00 Vehicle Graphic Standards

Please see Rules of Operation, Courtesy Vehicles, Section 110.02.
204.01 Van Standards

• Cambria Suites has selected Let’s Get Graphic Creations, Inc., (LGGC) as the vendor for
creating, printing, and installing the property van graphics. To order graphics for your
shuttle van, please contact:
Bret Bolnick
Let’s Get Graphic Creations, Inc.
763-786-1249
bret.bolnick@lggcinc.com
LGGC will collect the vehicle manufacturer information from you or arrange for one of the
LGGC technicians to visit the site, or will contact a 3-M certified, qualified installer in the
hotel’s local area to do the job. The technician will visit the site, measure the vehicle, note
the make, model, year and VIN number and take photos. LGGC will adapt the graphics
package to the specific vehicle.
Once the artwork has been adapted for the vehicle, LGGC will print the graphics and
send them to the local installer for professional installation. Ensure that the vehicle is fully
cleaned prior to the installation, otherwise additional charges may apply.
To view the new graphics package, go to Cambria Suites Brand and Identity Standards on
choicecentral and look under Van Standards.

marketing A N D B R A N D I D E N T I T Y COMPLIANCE 205
205.00 Compliance
205.01 Compliance with Law
• Each Licensee is required to comply with applicable federal, state or local laws and/or
ordinances relating to signs or other marketing, advertising and promotional material.
• It is the responsibility of the Licensee to obtain all necessary permits for the sign
installation.
205.02 False/Misleading/Offensive Signs

• False or misleading signs, or any other marketing/advertising materials with respect to
any matter including but not limited to marketing programs, promotions, room rates,
accommodations or services is prohibited.
• Use of offensive, misleading and discriminatory phrases such as, but not limited to,
“American Owned and Operated” is strictly prohibited and may not be used on signs,
billboards or any other marketing or communications materials.
205.03 Qualified Vendors

Use of Qualified Vendors for logo-embossed materials is required unless the Qualified Vendors
do not carry those materials.
205.04 Additional Signage

• The attachment of any additional signage to on-premise signs is strictly prohibited.
• American Automobile Association (AAA) signs may not be installed on the primary sign
pole nor attached to the signature sign.
205.05 Unapproved Signage

• If a Licensee should install or maintain an unapproved sign and fails to cause such
unapproved sign(s) to be removed or altered to comply with Choice Hotels International’s
(CHI) approved standards within thirty (30) days (or such longer period of time as may be
required by applicable law) after written request from CHI, the Licensee shall be in default
of its Franchise Agreement and shall pay to CHI a fine of $50.00 per non-complying sign
per week (but not to exceed a total of $1,000.00 at any time).
• The foregoing fine shall be levied in addition to any other such remedies sought from
Licensee as a result of default of the Franchise Agreement.
• Any products not in compliance with CHI graphics, brand identity or campaign standards
must be removed from the offending property within thirty (30) days (or such longer
period of time as may be required by applicable law) and replaced with correct materials at
the Licensee´s expense.

marketing A N D B R A N D I D E N T I T Y COMPLIANCE 205
205.06 Secondary Name Signage

When permission is granted to use a secondary name to the Cambria Suites property, this
additional designation may not receive more than 70% of the prominence of the name
Cambria Suites. This applies to all secondary name designations, whether they are on highway
signs, brochures, or in any other advertising media.
205.07 Changing and Updating Current Property Information

The Choice Central Reservation System (CRS) is the hub of the Choice distribution
network, which includes Choice contract centers, choicehotels.com, the GDSs and third-
party Web sites. When a hotel changes or updates information in the CRS, this information
is automatically distributed to all channels in the Choice distribution network. If a hotel’s
information needs to be updated on choicehotels.com, in a GDS or on a third-party Web site,
chances are the change needs to be made in the CRS first. Visit choicecentral for instructions
on how to change and update hotel information (choicecentral > resources > marketing).
Contact
Data & Channel Management
Toll-free: (866) 953-4570 – option 1
E-mail: ehelp@choicehotels.com
Fax: (602) 953-4580
For more information go to choicecentral for choicehotels.com Hotel e-Brochures
(choicecentral > resources > ecomm > chcomm).

300
I N F O R M AT I O N T E C H N O L O G Y
A N D T E L E C O M M U N I C AT I O N S
S TA N DA R D S

C a m b r i a S u i t e s S Ta n da r d s M a n ua l 2 0 0 9
Information Technology and

Telecommunications
301.00 Property Management Systems . . . . . . . . . . . . . . . . . . . . . . . 300-1

301.01 Reservation System/Property Management System . . . . . . . . . 300-1
301.02 Point of Sale System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 300-2
301.03 Hotel Sales & Catering Pro Automation Software . . . . . . . . . . 300-2
301.04 Hotel Service Pro Automation Software . . . . . . . . . . . . . . . . . 300-2
302.00 High-Speed Internet Access (HSIA) . . . . . . . . . . . . . . . . . . . 300-3

302.01 Guest Access to HSIA . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 300-3
302.02 Hotel Technical Requirements . . . . . . . . . . . . . . . . . . . . . . . 300-3
302.03 Guest Computer Connectivity . . . . . . . . . . . . . . . . . . . . . . . 300-6
302.04 Bandwidth Management . . . . . . . . . . . . . . . . . . . . . . . . . . . 300-6
302.05 Roaming Agreements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 300-6
302.06 High-speed Internet Access Service
Requirements and Provider Service Levels . . . . . . . . . . . . . . . 300-6
302.07 In-suite HSIA Cable Holder . . . . . . . . . . . . . . . . . . . . . . . . . 300-7
303.00 Voice, Data and Video Cabling Infrastructure . . . . . . . . . . . . 300-8

303.01 Guest Business Center Solution . . . . . . . . . . . . . . . . . . . . . . 300-8
303.02 Empty Conduit System . . . . . . . . . . . . . . . . . . . . . . . . . . . . 300-8
303.03 Technical Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . 300-9
303.04 Voice and Data Wiring for Guest Suites . . . . . . . . . . . . . . . . . 300-9
303.05 Voice and Data Wiring for Hotel
Reception Desk and Back Office . . . . . . . . . . . . . . . . . . . . . 300-10
303.06 In-Room, On-Demand Movies and Video Games . . . . . . . . . . 300-10
304.00 DMX MUSIC Distributed Audio Standards . . . . . . . . . . . . . . . 300-11

304.01 DMX Requirement In Public Areas . . . . . . . . . . . . . . . . . . . 300-11
304.02 Delivery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 300-11
304.03 Meeting Rooms Public Address System . . . . . . . . . . . . . . . . 300-12
304.04 Voice Mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 300-12
CAmbria Suites | Effective February 1, 2009 300-ii

C a m b r i a S u i t e s S Ta n da r d s M a n ua l 2 0 0 9
305.00 Telecommunications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 300-13

305.01 Private Automated Branch Exchange Requirements . . . . . . . . 300-13
305.02 Telephone Switchboard . . . . . . . . . . . . . . . . . . . . . . . . . . 300-13
305.03 Guest Suite Telephones and Directories . . . . . . . . . . . . . . . . 300-14
305.04 Public Area Phones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 300-15
305.05 Voice Messaging Systems (Voice Mail) . . . . . . . . . . . . . . . . . 300-15
305.06 Voice Mail Administration & Call Routing . . . . . . . . . . . . . . 300-16
305.07 General Manager Hot Line . . . . . . . . . . . . . . . . . . . . . . . . . 300-16
305.08 Paging and Public Address Systems . . . . . . . . . . . . . . . . . . 300-16
305.09 Call Accounting and FCC Regulations . . . . . . . . . . . . . . . . . 300-17
305.10 Network Access Requirements . . . . . . . . . . . . . . . . . . . . . . 300-17
CAmbria Suites | Effective February 1, 2009 300-iii

I nformation technology
and telecommunications property management & reservations 301
301.00 Property Management Systems

301.01 Reservation System/Property Management System
Each Cambria Suites property is required to participate fully according to reservation policies
and procedures.
• Each Licensee must participate in the computerized reporting program for daily revenue
and occupancy and the Automated Travel Management (ATM®) system through the
hotel’s property managment system. Failure to report and/or reported discrepancies may
cause an immediate audit as per the terms of the Franchise Agreement.
• All Cambria Suites properties are required to install and maintain the current Choice
proprietary property management and reservation system as specified by Choice Hotels
International.
• The required minimum number of property management system workstations per number
of suites are as follows:
Number of Suites
Locations
up to 130 131-200 201-275 276-350
Reception desk 2 3 4 5
Back Office 1 1 1 2
GM Office 1 1 1 1
Sales 1 1 1 2
Housekeeping 1* 1* 1 1
Maintenance 1* 1* 1 1
* Indicates optional (up to 150 suites)
NOTE: Airport locations and group-based hotels should strongly consider one
additional workstation to the reception desk to provide the proper level of service during
peak check-in and checkout times.
• Each licensee is required to pay monthly user fee payments for the brand specified property
management system as well as all interfaces. These fees are outlined in the PMS contract.
• The following interfaces are required of all Cambria Suites:
- CRS
- Call accounting
- Credit card
- PBX
- Voice mail
- Electronic lock
- POS
- Movies (required only if hotel offers VOD or PPD movies)
- Hotel Sales & Catering Pro
- Hotel Service Pro
- HSIA (only required if charging guests for additional bandwith beyond brand
requirements

and telecommunications property management & reservations 301
- Others as may be required by Cambria Brand Management

• Choice will not provide support for any third party software and/or equipment not
specified and approved.
• No property may attach any third party equipment/interfaces to the Property Management
System equipment that have not been tested and approved by Choice. Failure to comply
will cause the hotel to be responsible for any and all replacement, repair or service expense.
• The Property Management System must connect to the Internet service provider approved
by Choice Hotels International for e-mail access. The service includes online access
capability that allows hotels to closely manage their property information as contained on
the hotel brand Web sites and interact directly with consumers via e-mail. The connection
also allows access to emerging Web based business applications on Choice Central.
• On behalf of the Licensee, Choice Hotels International will normally enter into all
contracts and agreements concerning the reservation systems. However, from time to
time, it may be necessary for the Licensee to enter into individual contracts for certain
equipment or services, such as reservations terminals or reservations agreements with
airlines.
301.02 Point of Sale System

The hotel is required to use the approved Point of Sale system for food and beverage
operations. It must fully interface with the Property Management System. The POS system
must include a reception desk terminal or workstation to take and transmit room service
orders, as well as ring food & beverage from the Grab ‘n Go case and Refill.
The specified equipment is the Aloha P.O.S. provided through Radiant Systems.
301.03 Hotel Sales & Catering Pro Automation Software

• To aid in successfully managing the hotel sales effort, each Cambria Suites hotel is to use
the Hotel Sales & Catering Pro sales automation system. This system is designed to reduce
the amount of time required to administer the sales effort allowing you to spend more time
on selling. It also provides the hotel a method by which to secure and manage account
information. This web-based application is approved to run on the Choice proprietary
Property Management Systems.
• The Cambria Suites Brand will provide the initial licensing of the software for each hotel.
• The hotel is solely responsible for the ongoing maintenance and support fees as well as any
other related costs.
• Hotel Sales Pro system will be interfaced with the Choice proprietary Property
Management System.
301.04 Hotel Service Pro Automation Software

To enhance the level of service and improve maintenance operation of the hotel, the Cambria
Suite Brand will also provide Hotel Service Pro software licensing to each Cambria Suites
Hotel. The hotel will be responsible for any ongoing maintenance, support and related fees.

and telecommunications HIGH-SPEED INTERNET ACCESS 302
302.00 High-Speed Internet Access (HSIA)

302.01 Guest Access to HSIA
HSIA is to be provided for hotel guests. Complete compliance requires the property to
provide the following:
• Wireless HSIA must be provided free to guests and to specified bandwidth in all public
areas including lobby, dining and lounge facilities, and pool areas.
• Wired and wireless HSIA must be provided in all meeting rooms. In this circumstance
only, hotels may charge a fee in accordance with the local market.
• Free wired and wireless HSIA must be in 100% of the guest suites and to specified
bandwith.
• Hotels may charge hotel guests for access to additional bandwidth beyond current brand
requirements. Contact brand management or Ethostream, the brand gateway provider and
network manager for additional information.
302.02 Hotel Technical Requirements

It is essential that each hotel meets our guests’ expectations of a fast, safe and hassle-free
High-Speed Internet access experience. To ensure hotels are able to meet guests’ expectations,
the following requirements must be met:
• Required Product
Cambria Suites Internet Gateway, powered by Ethostream’s EGS (v 4.0 or higher) with
integrated web based management portal must be used by all hotels.
• Circuit Type
- Qualifying circuit types include:
- T1 or fractional T1 Circuit
- Business Class Cable Broadband
- Standardized Business Class DSL
• Internet Connection Service Quality

Internet connections will not fluctuate in response times from provider nor will packet loss
exceed 1 packet per 1000 or 0.1% to the provider’s router.
• Minimum Connection Speed
The required connection speed to the ISP varies based on the hotel size and must be at the
following minimums:.
- For 100-room or less hotels – a constant 2.0 mbps or higher from the ISP to the hotel
and at least 512 kbps from the hotel to the ISP.
- For 101-125 room hotels – a constant 3.0 mbps from the ISP to the hotel and a
minimum of 512 kbps from the Hotel to the ISP.
minimum of 512 kbps from the hotel to the ISP.
minimum of 512 kbps from the hotel to the ISP.

• Compatibility
All equipment used must fully support the IEEE 802.11g wireless connectivity standards
and IEEE 802.3 Ethernet standards.
• User Authentication
- Prior to being given access to the Internet, all guests must be presented and accept the
standard terms of use as defined by Choice Hotels International.
- Guests must be informed that they are solely responsible for their own actions and
activity while utilizing the hotel’s HSIA system.
• Home Page Redirection

Upon login, guests should be directed to the brand specified re-direct page.
• Marketing Materials/Instructional Materials

The hotel must include detailed, easy-to-use instructions regarding how to access the
HSIA service in the Guest Directory as well as a 24/7 support number for the HSIA.
• Plug-and-Play
Guests shall be able to connect to the Internet regardless of whether their computer is
configured with a Dynamic Internal IP address (DHCP) or any combination of Static
settings including:
- Static Private or Public IP Address
- Static Gateway IP Address
- Static Private or Public Domain Server (DNS)
- Web Proxy on any Port Number
The service must be plug-and-play, meaning that no hardware, software or network

configuration changes are required by the guest in order to connect to the Internet.
No manual intervention shall be required by the guest, hotel, or HSIA provider to bypass a
web proxy port setting.
• The HSIA Provider, must provide 24/7/365 customer support via an 800 number that is
complimentary to hotel guests. The HSIA service provider must also provide a 24/7/365
Tier II support number that is dedicated to hotel staff. Customer support personnel must
be equipped with the necessary tools to be able to remotely diagnose issues and guest
problems. Call Center levels of support must meet or exceed the following requirements:
- 90% of calls will be answered by a live person within 120 seconds
- Call abandonment rate will be less than 2%
- First call resolution will be greater than 90%
- EthoStream is the required support service provider.

• E-mail
- Guests shall be able to download electronic mail using the POP3 e-mail protocol.
- Guests shall be able to transmit electronic mail using SMTP and IMAP e-mail protocols.
- E-mail service shall be plug-and-play so that no change of settings is required regardless
of restrictions the ISP may impose on e-mail relay.
• Virtual Private Networks (VPN)

Guests shall be able to connect to commonly used VPN (Virtual Private Network)
technology such as Checkpoint, Cisco and other VPNs based on the standard PPTP and
IPSec protocols.
• H.323 Applications
Guests shall be able to participate as a client of H.323 compliant applications (e.g.
Microsoft Netmeeting, WebEx) for Internet conferencing.
• File Transfer
Guests shall be able to transfer files to or from Internet sites to which they have access,
acting as a client of a File Transfer Protocol (FTP) server.
• Record of Usage
The solution must make a usage record for each guest when they log in. The usage record
should include the date and time at which the guest logged in.
• Network Availability
Guest Internet access and all of the associated services shall be available to guests on
average at least 97.7% of the time as measured monthly.
• Connection Type
The connection to the Internet must be an always-on connection just as a LAN connection
would be.
• Security
- Guest’s personal information shall be secured. Guest login pages shall be encrypted and
transmitted over Secure Sockets Layer (SSL).
- All devices on the guest network, including guest computers shall be protected by a
firewall from unauthorized access from the Internet.
- No solicited Internet traffic shall be forwarded to guest or hotel computers.
- The HSIA system must be configured to prevent a guest from being subjected to a
security risk from the hotel LAN. The HSIA system will not allow unauthorized data
traffic to pass from the hotel LAN to any guest room, meeting room, or common area
user.
- All guest connections must be secure from one another utilizing client isolation. One
guest will not be able to see or gain access to another guests’ computer on the network.
- All equipment for the guest network shall be secured; guests shall neither see (ping)
the equipment, nor be able to log into its management interfaces via protocols such as
HTTP, telnet, SSH or FTP.

• Network Infrastructure
- Must follow the IEEE 802.3 Ethernet protocol.
- All cabling for wired connections or to wireless access points must be CAT5 enhanced.
- Guest access must be accomplished through a RJ45 Ethernet port or an IEEE 802.11g
wireless access point.
302.03 Guest Computer Connectivity

• Internet connectivity and associated functionality must be provided and supported for all
operating systems currently supported by Microsoft and Apple. (At time of publication this
includes but is not limited to Windows 2000, XP and Vista and Apple OS X.2 or higher.)
• Internet connectivity and other functionality must be provided and supported for all
browsers currently supported by Microsoft. (At time of publication this includes IE 6.0 and
IE 7.0 and above.)
• Internet connectivity and other functionality must be provided and supported for the
following network cards IEEE 802.1 Ethernet compliant international or PCMCIA
network card or 802.11g wireless card where applicable.
• For liability reasons, hotel staff should never attempt to assist a guest with their computer.
302.04 Bandwidth Management

• The HSIA solution must be structured in a way such that no single user can utilize all of
the available bandwidth or create a denial of service for other users of the system.
• The HSIA solution must prevent users from utilizing the service for SPAM by monitoring
and disabling any single user who attempts to send SPAM.
• The HSIA solution must be able to remove users from the network that are abusing their
bandwidth allocations or traffic types.
302.05 Roaming Agreements

The HSIA solution must be able to support nationwide roaming agreements
302.06 High-speed Internet Access Service Requirements and Provider Service Levels
• Solution availability:
- Monthly average system availability must be 95% or greater and quarterly average system
availability must be 97.7% or greater.
- The HSIA provider must provide monthly performance reporting to the hotel and
Choice Hotels International.
• Maintenance/Break-Fix
The HSIA provider must provide break-fix services to ensure that the system continues
to function as intended and remains in good working order. The HSIA provider must
respond to service problems within the contracted timeframe.

• Network Monitoring
The HSIA provider must provide proactive 24/7/365 network monitoring to proactively
identify and address system performance issues before hotel intervention is required.
Gateway and additional IP addressable equipment will be monitored continuously to
determine system performance and availability to guests.
• Monthly Reporting
The HSIA provider must provide basic monthly reporting to the hotel and Choice Hotels
International regarding system performance and usage, including the following:
- System usage (take rates per 24 hour increments)
- Bandwidth consumption
- System uptime
- Maintenance logs
- Call center statistics (number of calls per month, types of calls or support issues, average
speed to answer, first call resolution rates, average talk time and average resolution time)
302.07 In-suite HSIA Cable Holder

Each suite must have in use the HSIA Cable Holder from Brandstand. This must contain the
currently specified insert with the Cambria Suites HSIA Support number from Ethostream.
This Cable Holder must also be used at the Guest Business Center Solution for laptop users.

Informa tion technology
a n d t e l e c o m m u n i c at i o n s V O I CE , DATA AND V I DEO CA B L I NG 303
303.00 Voice, Data and Video Cabling Infrastructure

303.01 Guest Business Center Solution
The business Center area is to be equipped with the specified Cambria Suites hardware and
software solution made available through Uniguest, Inc.
For hotels up to 175 suites, the solution includes:
• Two (2) all-in-one Sony Vaio PCs with 19” widescreen monitor or current specification at
time of contract execution
• One (1) Dell Laser B&W printer – (or optional color printer)
– Minimum of 30 PPM B&W
– Minimum of 15 PPM color printing (if applicable)
• One (1) Dell Multifunction Laser all-in-one printer/copier/scanner
• One (1) Remote printing access unit (Print Valet key pad)
• Microsoft Office Software (including Microsoft Word, Excel, PowerPoint and Outlook)
and Adobe Acrobat Reader
• Uniguest Security software
• Network Router
• PrinterOn Software License
• 24/7/365 Service agreement
• Complimentary HSIA for all Business Center workstations must be provided as well as an
additional HSIA cable with the Brandstand cable holder for laptop users.
For hotels from 175 - 250 suites one (1) additional specified all-in-one PC is required
For hotels from 251 - 350 suites two (2) additional specified all-in-one PCs are required.
303.02 Empty Conduit System

An empty conduit system shall be designed and installed using the codes and standards of the
following agencies:
• ANSI American National Standards Institute
• BICSI Building Industry Consulting Services International
• BOCA Building Officials and Code Administrators
• EIA/TIA Electronic Industries Association/Telecommunications Industry Association
• FCC Federal Communications Commission
• IEEE Institute of Electrical and Electronic Engineers
• NFPA National Fire Protection Association
• NEC National Electrical Code
• UL Underwriters Laboratories
CAmbria Suites | Effective February 1, 2009 300-8

303.03 Technical Specifications

During the schematic and design development phases, consultants should refer to the
following standards to ensure that adequate pathways are established and capable of
supporting current and emerging technology for guest services.
• BICSI
Consult the Telecommunications Distribution Methods Manual, (www.bicsi.org) for
design assistance regarding:
- Service entrances
- Equipment rooms/closets
- Grounding, bonding, electrical protection and fire stopping
- Horizontal and vertical distribution pathways
- Special situations (poolside, ADA, etc.)
• EIA/TIA
Various standards documents are to be consulted which deal with all aspects of low voltage
(>110VAC/DC) cabling. Note that the Canadian equivalent of EIA/TIA is CSA. The
following documents are relevant to the design of an empty conduit system and the
subsequent design of the technology infrastructure:
- EIA/TIA-568A (CSA T529)
Commercial Telecommunications Cabling Standard
- EIA/TIA-569 (CSA T530)
Commercial Building Standard for Telecommunications Pathways and Spaces
Residential and Light Commercial Telecommunications Wiring Standard
- Commercial Building Grounding/Bonding Requirements
The International Standards Organization of the United Nations is currently adapting
these EIA/TIA standards under the title Generic Cabling for Customer Premises
Cabling ISO/IEC 11801.
303.04 Voice and Data Wiring for Guest Suites

It is the intent of this section to define a technology-based cabling system (media, connectors,
jacks, etc.) which supports terminal equipment provided by the hotel (telephone sets, fax
machines, printers, etc.) and which accommodates equipment the guest carries and attaches to
the hotel network.
• In each suite a wiring point is installed on or near the bed(s) and at the work desk for data
(RJ45) jack.
• At a minimum, each wiring point shall contain a single run of UTP (unshielded twisted
pair), four-pair, Category 5E or 6 (EIA/TIA 568A) compliant cable.
• Each run will terminate in a Category 5 or 6 compliant wall jack (RJ45 Data) or RJ11
(telcom).
• Optional Configurations

- Emerging high-speed networks for Internet and video-based guest services will require
extra bandwidth available with additional UTP cable pairs available in each guest room/
suite.
- A second four-pair, Category 5E or 6 compliant cable may be pulled to the same
location as that for the coaxial cable used for CATV. If this option is not used, the empty
conduit, used for the CATV coaxial cable, must be sized to accommodate this additional
cable in the future.
303.05 Voice and Data Wiring for Hotel Reception Desk and Back Office
Wiring for Voice and data at the reception desk and back office areas must meet the minimum
requirements as set forth by the appropriate Choice Hotels Property Management System
being used at the hotel.
303.06 In-Room, On-Demand Movies and Video Games

• Properties may, at their option, offer in-room, on-demand movies and/or video games.
• Guests are typically charged a fee for movies and video games. This fee is billed to the
guest folio, then shared between the movie supplier and the hotel property. The hotel is
required to handle overall accounting activities and monthly revenue share submission to
the supplier. Any on-demand movie or video system must be interfaced with the Property
Management System. Property Management System interfaces may require additional
license and maintenance fees.

and telecommunications D M X M usic S tandards 304
304.00 DMX MUSIC Distributed Audio Standards

304.01 DMX Requirement In Public Areas
Choice Hotels International has developed a strategic partnership with DMX MUSIC to
provide audio systems, foreground music and messaging on-hold for all Cambria Suites
properties.
This partnership extends the branding of the guest experience through music and sound in
the hotels’ various public spaces.
The brand specified audio program from DMX consists of four primary area groupings each
with their own sound. The hotel must have these four groupings properly engineered with the
assistance of DMX and BOSE and professionally installed by DMX using the Cambria Suites/
DMX program hardware, software and programming. These systems must be functioning at
all times.
• Program Area One with custom Cambria Sound:
- Porte-cochere including main exterior entrance walkway
- Reception desk/reception area
- Elevator lobby area and elevator landing on each floor
- Two-story lobby areas
- Public restrooms
- Reflect Dining
- Outdoor dining area
- Barista bar
- Refill Marketplace
- Corridor to conference/meeting facilities
- Guest room corridors (optional)
• Program Area Two

Fitness center with brand specified Fitness Center Music Programming
• Program Area Three
Pool area including any exterior patio/deck with its own specific spa-like music channel
programming
• Program Area Four
All meeting/board/conference rooms. These areas must have a four channel selector
permitting the host of the meeting the opportunity to control from within the room which
of four music genres they which to have in the space. They may choose from the adult
contemporary, rock, jazz or the Cambria Sound.
304.02 Delivery
All audio should be transmitted via in-wall/in-ceiling speakers with area-controlled volume
though the control need not be in the specified space except for the meeting/board/
conference rooms. It is highly recommended that all other areas be configured to be on a
individual volume controllers located in the back office area to ensure the correct volume is
maintained.

and telecommunications D M X M usic S tandards 304
All areas are to have predetermined volumes and marked accordingly on the system panel.
304.03 Meeting Rooms Public Address System

The audio system in the meeting/board/conference rooms must be integrated with a public
address system for each room to allow the automatic override of the music programming with
public address system activated/switched.
304.04 Voice Mail

The audio system must be integrated with the voice mail system to provide brand approved/
specified on-hold music and messaging.

and telecommunications T E L E C O M M U N I C AT I O N S 305
305.00 Telecommunications
305.01 Private Automated Branch Exchange Requirements
Each hotel must have a digital private automated branch exchange (PBX) telephone system
that provides the following features:
• Internet Protocol (IP) capable
• Capable of E-911 notification either to reception desk or Emergency Center (whichever is
permitted by local authorities)
• Interface with Profit Manager/Choice Advantage to provide guest name display, room
attendant codes and phone on/off
• Automatic call wake-up with personal message capabilities
• Least cost routing/automatic route selection
• Station Message Detail Recording (SMDR)
• Message light waiting notification
• Direct dial access (1010XXXX)
• Toll-free area code programming
• Ability to connect to a T-1 dedicated network using internal equipment
• Call restriction capabilities for fraud prevention
• Network access trunks must provide a P.05 (GOS) Grade-of-Service. This means a hotel
can block only five out of 100 calls during the busiest hour of the day or night.
• Hotel PBX must have a minimum of two hours of battery backup.
• Console backup or call pickup capabilities to process calls quickly during busy reception
desk times.
• Customized on-hold, in queue and call wake-up announcements for guests
• Ability to provide Brand specified “on-hold” marketing messaging and music which must
be used when a caller is placed on hold.
• Ability to implement Automatic Call Distribution (ACD) software for enhanced call
distributing and routing
• Dedicated telephone line for remote maintenance and diagnostics (highly recommended)
• FCC-compatible hearing-impaired capabilities
305.02 Telephone Switchboard

• The main switchboard must be operated 24 hours a day and be attended by an employee
with full access to the Property Management System, hotel communications equipment
and the ability to monitor and respond to life safety systems and alarms. Ideally, during
peak check-in and check-out hours, this team member should not be at the reception desk
where they will be unable to provide full attention to guests at the desk.

• The use of automated attendants (automated systems that answer and transfer calls) are
not permitted. Automated interceptors (automated systems that answer on the fourth
ring) are acceptable as long as there is an on-hold message reminding callers that a service
representative will assist them shortly. Automated call transferring is not permitted from
this service. Automated interceptors only permitted to be used to supplement your guest
service team during sudden spikes in call volume. If more than 10% of the calls per shift go to
the device, the hotel must add additional PBX staffing to reduce the use of the device.
• The switchboard must have the following:
- A multi-character visual display, showing the calling guest’s name, to provide enhanced
customer service.
- Provide a minimum of six (6) incoming calls, transfer, hold and conference calling
functions
- Allow use of handsets or headsets to enhance employee productivity
- Allow manual activation/deactivation of message waiting lamps to ensure that guests
receive messages promptly
- Allow manual activation or restriction of telephones when the Property Management
System Interface is not functioning
305.03 Guest Suite Telephones and Directories

• Each suite must contain two telephones serviced by one incoming line, with direct dial and
on-hold capabilities through local telephone service. Phones must be touch-tone models
and have a minimum cord length of 15'.
• One telephone must be located on the nightstand in the sleeping area of the suite; the
other must be placed on the desk. The desk phone is required to be cordless.
• The local telephone access charge rates must be clearly stated and included in the guest
service directory.
• Each telephone is required to have a custom faceplate with dialing, voice mail, on-hold and
transfer instructions.
• Telephone service to the guest must include such items as call waiting, speakerphone and
speed dialing.
• There are to be a maximum of five and a minimum of three speed dial buttons on the guest
suite phones. Both phones in the suite must have the same number of speed dial buttons.
There is to be one button programmed for each of the following:
If the phone has 3 speed dial buttons:
- Guest services
- Emergency 911 (this must be a red button and must be programmed to automatically
dial outside emergency services without going through the switchboard)
- Room Service
If the phone has five speed dial buttons, in addition to the above speed dials, add:
- Cambria Suites Reservations (this must be programmed to the 888-8CAMBRIA call
center)
- Wake Up Calls (for the guest to set the call from the phone)
• The faceplate must also contain the Cambria Suites logo, guest suite number, property
name, address, telephone and fax number.

• Emergency dialing instructions must be displayed on the telephone face plate even with the
speed dial button in the event the speed dial button is inoperable.
• Each phone must have a prominent message/voice mail notification lamp.
• There must be adequate out-bound trunk lines for both local and long distance service.
• Each telephone must have a data port for computer modem input.
• Each guest suite must be equipped with a local telephone directory(s), both white and
yellow pages, in good condition.
• If the property is located within twenty (20) miles of a major metropolitan area,
directory(s) for that city are also required.
• There must be one clean and well maintained notepad and pen per telephone, placed on
the desk and night stand containing the phones. The note pad must be brand specific, and
the pen must be Cambria brand ball point, click style ink.
305.04 Public Area Phones

• All telephones in the hotels must allow 911 or E-911 calls to be placed, regardless of other
restrictions or guest room status (stop charge, etc.)
• The swimming pool area, exercise room, guest laundry and all elevators must be equipped
with a house telephone that will ring to the reception desk.
• There must be a minimum of one telephone that has local, credit card and toll-free number
access. If a pay phone is not available, there must be a house telephone with these dialing
features available. An additional house phone is required in or near the lobby. Both phones
must be restricted from dialing guestrooms and suites. Professionally created signage
must be in place designating local, credit card and toll-free number dialing instructions. If
signage is wall-mounted, it must match interior signage package.
305.05 Voice Messaging Systems (Voice Mail)

The voice mail system must meet the following requirements at a minimum:
• Interface directly with brand specified property management system and have the ability to
partition the system between administrative phones and guest phones.
• Include new message lamp notification. The voice mail box automatically activates at guest
suite check-in and deactivates at checkout.
• The voice mail system must be simple to access and use, and must return the caller to an
operator option as a default.
• Have a minimum of four access ports and forty hours of storage or equivalent based on
data storage technique.
• Guests must be able to access the system from off-property, without the use of access
codes.
• Hotel team members must be able to access the system for administrative phones from off-
property using the appropriate security/access codes.
• The hotel is required to have voice mail on all administrative phones with a new message
lamp notification.
• Guest suite voice mail instructions are displayed on the faceplate.

305.06 Voice Mail Administration & Call Routing

• Individual voice mail greetings for administrative phones must be recorded with the
appropriate department manager’s name and title. The message must also indicate if they
caller can press “0” to be returned to the hotel operator for more immediate assistance.
• The phone system call routing display must indicate the call is coming from the particular
extension from which the caller opted out by dialing “0”.
• Voice mail is not permitted on any phones in public spaces. These phones must
automatically return to the operator after 5 rings if there is no answer.
• Voice mail is not permitted on the Reflect dining/bar phone or room service phone. Calls
to these areas must automatically rollover to the reception desk after the third ring. The
phone display at the reception desk must indicate that the call is being forwarded from
the specific area and the reception desk agent should answer the call with the appropriate
greeting for the area from which it came (e.g. the room service extension rings 3 times
without an answer and it rolls over to the reception desk. The reception desk agent answers
the phone “Good evening Mr. (insert guest name), this is (insert your name) with room
service, how can I help you?”). The order should be taken and that reception desk team
member is responsible to ensure it is placed in the POS and the Reflect service staff is
alerted.
305.07 General Manager Hot Line

The General Manager must have a phone number that can be direct dialed from outside the
hotel. This number is to be published on the guest service material in the suite for the guest
comment card as well as other guest service material.
• This extension must have voice mail that has a personal greeting recorded by the General
Manager.
• The greeting must indicate the day and date or “week of” as well as a request for the caller
to leave their name and number where they can be reached.
• The greeting should also provide the caller with a realistic time frame of when to expect a
return call. Under no circumstances should the time frame exceed the end of the next day.
• The greeting should also remind the caller they may dial “0” to be returned to the hotel
operator and request to speak to the manager on duty.
• It is recommended that this be an extension separate from their other phone so that in the
General Manager’s absence, the manager on duty can retrieve messages.
305.08 Paging and Public Address Systems

Public address paging is used only in life safety situations.

305.09 Call Accounting and FCC Regulations

• Telephone charges must be accurately reflected on guest suite accounts.
• A call accounting system must be used to compute guest charges.
• There is no charge for local calls, nor is there any daily access charge, per call charge or per
time unit charge.
• There are no access charges for toll free and credit card long distance calls.
• The telephone service provider’s name and toll-free assistance number must be clearly
identified in each guest suite. The service provider’s toll-free number for assistance must
also be listed and the guest must be able to use another long distance carrier from the suite
telephone.
• Consumer comments should be addressed to:
FCC Enforcement Division
Wireline Competition Bureau
445 12th St., SW, Washington, D.C., 20554
• The property complies with FCC regulations and local and state laws concerning fees to be
charged to the guest for telephone usage.
• All telephone charges are posted on the telephone or next to it in the Guest Service
Directory and are clearly visible to the guest.
• Call Accounting System Requirements
The call accounting system must provide the following features:
- Interface with the brand specified property management system for quick and accurate
posting of telephone revenue
- Balance telephone system revenues with property management system audits
- Have remote dial-up access for rate table and other software changes
- Allow call posting from both lines if suite has two telephone lines
- Partition between guests and administration to ensure that guests are accurately billed
and that administrative use can be accurately reported
- Dedicated telephone line for remote maintenance and diagnostics
- Provide cross reference table function for two-line application
305.10 Network Access Requirements

• Local Telephone Network Access
Local non-toll telephone calls must be provided at no charge to guests.
• Long Distance Network Access
- Calling card/O+ telephone calls cannot be billed at a rate exceeding the current AT&T
rate.
- Credit card tariffs and surcharges cannot be applied.
- Deposits for telephone usage are prohibited.
- The long distance carrier’s name and rates must be provided in each guest room in the
guest directory.

400
ARCHITECTURE & ENGINEERING
S TA N DA R D S

Architecture and Engineering
Architecture & Engineering Abbreviations . . . . . . . . . . . . . . . . . . . . . . . . . . v
401.00 General Site . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 400-1

401.01 Building Orientation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 400-1
401.02 Site Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 400-1
401.03 Future Expansion . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 400-1
401.04 Hardscape Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . 400-2
401.05 Landscape Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . 400-5
401.06 Lighting Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . 400-8
401.07 Building Characteristics . . . . . . . . . . . . . . . . . . . . . . . . . . . 400-9
401.08 Signage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 400-10
402.00 Welcome Areas . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 400-11

402.01 Vestibule . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 400-11
402.02 Lobby/Media Wall . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 400-11
402.03 Reception Lobby . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 400-13
402.04 Reception Desk . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 400-14
402.05 Elevator Lobby(ies) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 400-15
402.06 Public Restrooms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 400-16
402.07 “Refill” Sundry . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 400-17
402.08 Cart Storage/Luggage Storage . . . . . . . . . . . . . . . . . . . . . . 400-18
403.00 “Reflect” Public Food Service . . . . . . . . . . . . . . . . . . . . . . . 400-19

403.01 “Reflect” Breakfast Bar . . . . . . . . . . . . . . . . . . . . . . . . . . . 400-19
403.02 “Reflect” Dining . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 400-20
403.03 “Reflect” Outdoor Dining . . . . . . . . . . . . . . . . . . . . . . . . . 400-21
403.04 “Reflect” Barista Bar/Bar . . . . . . . . . . . . . . . . . . . . . . . . . 400-22
404.00 Meeting Spaces . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 400-24

404.01 Board Room . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 400-24
404.02 Meeting/Conference Room . . . . . . . . . . . . . . . . . . . . . . . . 400-25
405.00 Public Circulation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 400-27

405.01 Passenger Elevator . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 400-27
405.02 Guest Suite Corridor . . . . . . . . . . . . . . . . . . . . . . . . . . . . 400-28
405.03 Stairs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 400-29

406.00 Guest Services Areas . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 400-30

406.01 Guest Laundry . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 400-30
406.02 Vending Areas . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 400-31

407.01 “Refresh” Spa Vestibule . . . . . . . . . . . . . . . . . . . . . . . . . . 400-33
407.02 “Refresh” Fitness Center . . . . . . . . . . . . . . . . . . . . . . . . . . 400-34
407.03 “Refresh” Swimming Pool/Room . . . . . . . . . . . . . . . . . . . . 400-35
407.04 “Refresh” Spa . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 400-37
408.00 Guest Suite . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 400-39

408.01 Suite Mix/Types . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 400-39
408.02 Guest Suites and Tower Suites . . . . . . . . . . . . . . . . . . . . . . 400-40
409.00 Guest Bath . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 400-43

409.01 Design . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 400-43
410.00 Administration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 400-46

410.01 Employee Break Room . . . . . . . . . . . . . . . . . . . . . . . . . . . 400-46
410.02 Employee Restroom . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 400-47
410.03 Work Room . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 400-48
410.04 Manager’s Office . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 400-49
410.05 Administrative Staff Office . . . . . . . . . . . . . . . . . . . . . . . . 400-49
410.06 Sales Office . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 400-50

411.01 Kitchen - Food Preparation . . . . . . . . . . . . . . . . . . . . . . . . 400-51
412.00 Housekeeping . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 400-52

412.01 Laundry/Linen Storage . . . . . . . . . . . . . . . . . . . . . . . . . . . 400-52
412.02 Auxiliary Linen Storage (Upper Floors) . . . . . . . . . . . . . . . . 400-54
413.00 Back of House Circulation . . . . . . . . . . . . . . . . . . . . . . . . . 400-55

413.01 Service Elevator - Optional . . . . . . . . . . . . . . . . . . . . . . . . 400-55
414.00 Engineering . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 400-56

414.01 Pool Equipment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 400-56
414.02 Pool Storage Room . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 400-56
414.03 Engineer/Maintenance Office . . . . . . . . . . . . . . . . . . . . . . . 400-57
414.04 Electrical Room/Telephone Room . . . . . . . . . . . . . . . . . . . 400-57
414.05 Mechanical Room . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 400-58
414.06 Elevator Equipment Room . . . . . . . . . . . . . . . . . . . . . . . . . 400-59

415.00 System Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 400-60

415.01 Sound Transmission Coefficient (STC) . . . . . . . . . . . . . . . . . 400-60
415.02 Heating, Ventilation and Air Conditioning (HVAC) . . . . . . . . . 400-60
415.03 Plumbing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 400-61
415.04 Electrical, Telecommunications, Data and Media Connections . 400-61
415.05 Life Safety . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 400-63
416.00 Project and Construction Management . . . . . . . . . . . . . . . . 400-65

416.01 Licenses Responsibilities . . . . . . . . . . . . . . . . . . . . . . . . . 400-65
416.02 Project Schedule and Assessment . . . . . . . . . . . . . . . . . . . . 400-65
416.03 Cambria Document Center . . . . . . . . . . . . . . . . . . . . . . . . . 400-67
416.04 The Teams . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 400-67
416.05 Architectural/Owner Orientation . . . . . . . . . . . . . . . . . . . . 400-68
416.06 Document Submissions . . . . . . . . . . . . . . . . . . . . . . . . . . . 400-69
416.07 Pre-Construction Requirements . . . . . . . . . . . . . . . . . . . . . 400-72
416.08 Construction Starts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 400-73
416.09 Defaults . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 400-75
416.10 Pre-Opening Requirements . . . . . . . . . . . . . . . . . . . . . . . . 400-76
416.11 Custom Urban Projects . . . . . . . . . . . . . . . . . . . . . . . . . . . 400-76

Architecture & Engineering Abbreviations

AFF. . . . . . . . . . . . Above Finished Floor
BTUH. . . . . . . . . . British Thermal Units Per Hour
CFM. . . . . . . . . . . Cubic Feet/Minute
DLP . . . . . . . . . . . Digital Light Processing
EIFS. . . . . . . . . . . Exterior Insulation Finishing System
FC. . . . . . . . . . . . . Foot-candle
FF&E . . . . . . . . . . Fixtures, Furnishings and Equipment
HSIA. . . . . . . . . . . High-Speed Internet Access
HVAC. . . . . . . . . . Heating, Ventilation and Air Conditioning
KW. . . . . . . . . . . . Kilowatt
PMS . . . . . . . . . . . Property Management System
PTAC . . . . . . . . . . Packaged Thermal Air Conditioner
SF. . . . . . . . . . . . . Square Feet
STC. . . . . . . . . . . . Sound Transmission Coefficient
C A mbria S uites | E ffective F ebruary 1 , 2 0 0 9 400-v

architecture & E ngineering general S ite 401
401.00 General Site

The site of every Cambria Suites hotel should reflect the brand identity as an upscale facility offering
superior service. The site should be aesthetically pleasing and welcoming. It must be professionally
landscaped and offer safe surroundings with attractive, natural features. Each Cambria Suites site should set
the tone for the high quality hospitality and amenities to be found inside.
All properties are required to strictly adhere to all guidelines set forth by the Americans with Disabilities Act
(ADA) in the programmed areas described herein.
401.01 Building Orientation

• The building orientation must provide clear visibility of the entry tower and entry canopy
from vehicular entry onto the site.
• The building must be positioned to maximize optimum views of adjacent sites and to
minimize undesirable views.
• The building is required to be oriented so that the guest suites, lobby, entry tower
reception areas and meeting rooms have the best views.
• The building is required to be positioned so that service and trash areas are located out
of view from the entrance to the site, entry canopy and guest suites. Access should not
conflict with guest traffic.
• Properties affected by external sound sources (highway, airport, railroad, etc.) must provide
a sound study which recommends STC mitigation.
401.02 Site Requirements

• The typical site requirement is 2.5 acres.
• It is essential to have clear and direct access to the property. Avoid sites without direct
vehicular access or shared access.
• A minimum of 15'-0" must be provided between the front property line and the parking
and/or the drive aisle.
• A minimum of 10'-0" must be provided between the side and rear of the property line and
the parking and/or drive aisle.
401.03 Future Expansion

• When economically feasible, future expansion of the primary revenue-generating functions,
such as guest rooms and meeting rooms, should be planned so that the expansion process
does not interfere with hotel operations.
• When feasible, size utility lines for possible future expansion.

401.04 Hardscape Requirements

Each Cambria Suites hotel site must meet brand requirements for curb cuts, sidewalks and
other paved areas. Any variances from these standards must be submitted in writing and
addressed at the time of the preliminary site plan review.
• Curb Cuts
- Minimum of one (1) curb cut from the primary access road.
- Minimum of 24'-0" clear width at drive aisle and entrance drives. Prefer a secondary
curb cut to access main road or alternate road.
• Drive Aisles
- Double loaded drive aisles are required. Dead end aisles must be avoided.
- Minimum of 24'-0" clear width at parking and approach to trash enclosure is required.
- Aisles must be paved in concrete or asphalt with perimeter curb and gutter.
• Trash Enclosure
- Locate the trash enclosure with direct truck access and out of view of the entry tower.
- Allow an area for landscaping to disguise views.
- A heavy-duty concrete pad must be provided at the dumpster pad and apron in front of
the enclosure.
- Slope concrete 1/4" per foot to drive aisle.
- Locate concrete-filled steel bollards on each side of trash enclosure gate and within the
enclosure.
- The enclosure must be a minimum of 8'-0" high.
- The gate should have a metal frame with solid material.
- The enclosure should be of a material and finish consistent with the building.
• Parking
- Parking is to be convenient to guest suites and public areas, and must be linked to
building entrances with a sidewalk system.
- Perpendicular parking only is allowed; angled parking is prohibited.
- The required number of stalls is based on a ratio of one (1) stall per one (1) suite.
- The minimum required parking stall size is 9'x18' with an allowance for overhang.
- Compact parking stalls are permitted only when mandated by local jurisdiction
requirements.
- Concrete wheel stops are not permitted.
- Curb and gutter must be provided.
- The area must be paved in concrete or asphalt.
- Paint demarcations of parking stalls and pedestrian crossings are required.

• Accessible Parking
- The required provision of accessible stalls must be distributed among the main entry and
auxiliary entrances to the building.
- The number of accessible stalls per local or national requirements must be provided.
- An ADA compliant, slip-resistant accessible ramp must be provided between accessible

stalls.
- Accessible parking signage must be located in the landscaped area at the back of the
sidewalk.
• Curb and Gutter

- A 6" concrete curb and 12" concrete gutter must be provided at the perimeter and
throughout the parking area.
- Depressed areas must be provided at required accessible locations to allow pedestrians

access to and from parking/building.
- Depressed curb required at main walkway under entry canopy.
• Sidewalks
- A minimum of 5' clear width, without encroachment from landscape material, railings
and automobile bumpers, is required.
- Broom or textured finish concrete with troweled edges and joints is required.
- A sidewalk system which allows guests to reach all building entrances from parking areas
must be provided.
• Stamped Concrete/Decorative Pavers

The drive aisle under the entry canopy patio at outdoor dining area and the courtyard at
pool must feature specialty paving.
• Flag Poles
- All properties must provide a minimum of two (2) flag poles.
- The flag poles must be in a visually prominent area in close proximity to the main
entrance. The poles must be positioned so that the flags cannot touch or wrap around
an adjacent pole. The location and height of the flag poles are site specific and must be
submitted in advance for review and approval.
- State and brand flags at 25'; national flag pole at 25'
- Flag poles must be illuminated at night and during inclement weather/overcast skies. It
is recommended that the lights be on a photocell sensor to ensure proper illumination.
See Rules of Operation, Flags, Section 105.04 for additional information.

• Trash Receptacles
- Trash receptacles must be provided in specified locations per the Product Design
drawings.
- Refer to Rules of Operation, Exterior Environment, Section 105.02 for further details.
See also Operating Supplies & Equipment Manual.
• Ramps
- An ADA compliant ramp must be provided at the sidewalk between accessible parking
stalls.
- A depressed access is required at the building entry sidewalk under entry canopy.
- Ramps must have a maximum 1:12 slope from sidewalk to pavement and a maximum
1:10 slope of sidewalk to depressed ramp.
- Ramps must be provided instead of stairs at areas of grade change throughout the site
for accessible patrons.
- Railings must be provided as required.
• Steps
- Railings must be provided as required.
• Handrails
- Space between vertical pickets must not exceed 4" on centers.
- The distance from the finished floor to the underside of the bottom rail must not
exceed 3".
- The top rail must maintain 42" from the finished floor.
- Railing must match the architectural metal, aluminum in color.
• Fencing
- Solid material fencing, in keeping with Cambria level of finishes, must be used to screen
unsightly views.
- Fencing may be provided to screen HVAC equipment in conjunction with landscaping.
- A 6' decorative metal fence with gate is required at the courtyard area; aluminum color
is required.
- Chain link fencing is prohibited.

• Retaining Walls
- Per project specific conditions, if a retaining wall is required, material and design must
be submitted for approval.
- Selected material must be compatible in color, texture and scale with the Cambria Suites
exterior finishes.
401.05 Landscape Requirements

Landscape services must be provided by a licensed professional to ensure consistent quality
and optimum performance of the selected items.
• Project Landscape Criteria (General Requirements)
- Maintain existing local trees as possible to retain regional quality.
- Do not pave within, grade the topography around or damage the ground within the drip
line of any remaining vegetation.
- Landscape guidelines must be strictly adhered to, and deviations must be submitted for
prior written approval.
- Mulch must be provided around tree beds to minimize mowing and to retain moisture.
- The scheme should include seasonal color, local plant varieties and evergreen varieties.
- Use trees along street frontage to enhance curb appeal while mitigating the view of
large expanses of parking.
- Fully landscape all perimeter areas.
- Use local varieties and evergreen groupings to screen mechanical, electrical, dumpster
and any other undesirable views.
- Limit the use of deciduous plantings to prevent a loss of color and content in winter
months.
- Center tree trunk with stall striping.
• Entrance Plaza at Entry Tower

- Feature landscaping is required at the main building entry tower. Minimum of 15' is
required between face of tower and back of curb.
- A 2' wide decorative stone or river gravel must be used at the building base.
- Evergreen shrubs, 36" height or spread (7 gallon minimum) is required.
- Layer deciduous shrubs with 24" height (minimum 3 gallon/5 gallon in Midwest and
West).
- Multiple perennial beds of 18" height are required.
- An evergreen ground cover must be used to line walkways and decorative pavings at the
Entrance Plaza.
- Sod is not permitted in this area.
- Ornamental lighted bollards must be installed in the ground cover at sidewalks.

- Landscape speakers are required for DMX music featuring custom Cambria sound.
- An irrigation system must be provided.
• Building Pad Landscape Requirements

- A 2' wide decorative stone or river gravel must be used at the building base.
- A minimum of 10' landscape buffer is required between the building and back of
sidewalk at sides and rear, particularly adjacent to guest suite windows.
- A minimum 15' landscape buffer is required between front of building and back of
sidewalk. Buffer to include layered evergreen shrubs with ground cover infill. Sod is not
permitted.
- Ornamental trees, min. 2" caliper and 8-10' tall, must be provided in rhythm across the
front elevation at the brick pilasters.
- Mechanical and/or electrical equipment must be screened from guests’ view, based on
local utility standards.
• Courtyard Landscaping
- Feature landscaping is required at the courtyard.
- A decorative aluminum color, 6' high metal fence with gate must be provided.
- 2" to 21⁄2" caliper flowering trees must be provided against the metal fence.
- Layer deciduous shrubs with 24" height (minimum 3 gallon; 5 gallon in Midwest and
West).
- An evergreen ground cover of 12" maximum height is required.
- Ornamental lighted bollards must be installed at the perimeter of decorative paving.
- A communal fire pit will be required in 2009. For all new construction consult the
Cambria Document Center for details.
• Landscaping at Signage
- Feature landscaping is required at every monument entry sign on the property.
- Perennial planting must be used at the sign base, not to exceed 18" mature height to
allow visual of signage.
- Groundcover must be used surrounding base planting to back of curb.
- An ornamental flowering tree, 2" caliper, with deciduous shrub planting beneath is
required.

• Slope
- Sodded slope is not to exceed 4:1.
- Filled slopes must be compacted and be no greater than 3:1.
- Plantings must be provided to combat erosion in slopes greater than 3:1.
• Material Selection
- Do not use conifer varieties at parking islands or in locations which overhang parking.
- Provide materials that require minimum maintenance and pruning.
- Verify that plant varieties selected are not prone to disease and pest infestation.
- Avoid plants with unpleasant odors or those that grow thorns.
- Select varieties that will mature and fulfill, without overgrowing, their appointed
locations.
• Site Drainage
- Prevent water from ponding at any part of the site, especially the walkways.
- Pre-finished aluminum gutters and downspouts, matching the adjacent surface, are to be
located so that their termination is not near the building perimeter or on a walkway.
- Drain away from building pad at a 3% grade.
• Site Buffers
- A minimum 15'-0" sodded/landscaped perimeter buffer between the edge of pavement
and the property line is required at front property line.
- A minimum 10'-0" sodded/landscaped buffer between the edge of pavement and the
property line is required at side and rear property lines.
- Screen mechanical, electrical, service or trash areas with landscaping from guest view.
This includes guest views from guest rooms, automobile thoroughfares and pedestrian
walkways. Provide adequate clearance to allow maintenance and required airflow at any
equipment location.
• Parking Islands
Provide curbed landscaped islands at minimum intervals of one per 15 stalls.
• Irrigation
- A professionally designed irrigation system is required to ensure maximum performance
of landscape materials.
- The use of “pop-up" heads with flexible connections is recommended to minimize

damage.
- A separate water meter is recommended.

• Guest Parking “User Assumes All Risks” Sign

- Size of sign should be approx 17¾" x 11¾"
- The typeface of the “Guest Parking” should be 2.25 times larger than the “User
Assumes All Risks” typeface.
- The sign should contain the Cambria “palette” at the top of the sign. The sign should
be constructed out of 1/8" aluminum with face applied vinyl. The logo and lettering
can be one color on a white background using either black or the Cambria blue (PMS
647). The signs should be conspicuously posted approximately every 200 ft around the
perimeter of the parking lot only. Signs must not be mounted to the building. Posts for
the signs are to be constructed of 1½" x 1½" square tubing with rounded corners and
include plastic end caps. Posts are generally 7 feet tall and should be set 18" into the
ground.
401.06 Lighting Requirements

Architectural feature lighting must be provided to indicate the entrance to a Cambria Suites
hotel. The facade should be adequately illuminated so that guests can identify the building
and navigate to it from a distance. Upon arrival to the site, the lighting should help guests feel
a sense of comfort and arrival.
• Feature Lighting
- Clearly illuminate auxiliary building entrances to ensure safety and identification of
access points.
- Provide accent lighting from second floor metal fascia of entry tower upward to
highlight tower.
- Provide uplighting of the front facade locating fixtures at facade pilasters.
- Provide decorative sconces at the entry canopy columns.
- Ambient site lighting includes decorative bollards at walkways and courtyard.
• Site Lighting
- Metal halide fixtures must be used for uniform lighting; do not mix use of various bulb
types.
- Locate poles to align with stall striping.
- Pole bases must protrude a maximum of 12" above ground.
- Pole height must not exceed 20'.
- All fixtures must be photoelectric cell controlled.
See Rules of Operation, Universal Facility Standards Lights, Light Fixtures and Lighting
Levels, Section 105.10, for foot candle requirements.

401.07 Building Characteristics

Each Cambria Suites hotel provides a distinguished facade of varied elements, layers and
colors. The exterior of each property must be consistent with, or better than, the style and
sophistication of competing surrounding properties.
• Prototype
- Four (4) story “L” fashioned prototype with 136 suites with an indoor pool OR
- Four (4) story “I” fashioned prototype with 133 suites with an indoor pool
• Elevation
The facade is highly articulated with a brick base, vertical brick pilasters and duo-tone EIFS
skin, paired asymmetrical window mullions with integral PTAC grill, oversized architectural
metal parapet and solid aluminum clad cantilevered entry canopy. Entry Tower is identified
by architectural metal sun shield atop cube tower with curtain wall glazing of e-glass.
• Materials
- Acceptable construction materials include masonry, precast concrete, reinforced
concrete, wood frame and light gauge steel framing.
- Unacceptable construction materials include exposed concrete block, T-III plywood and
vinyl siding.
- Exterior finish materials include brick, EIFS and architectural metals. Regional materials
must be submitted for review and approval.
- Materials should be easily maintained and be accompanied by required manufacturer’s

warranties.
- Exterior colors are pre-selected to enhance the building’s architectural features and are
not to be altered without the previous written approval of Cambria Suites Design and
Construction.
• Entry Canopy
- A signature element of each Cambria Suites hotel is the entry canopy, which is
cantilevered by structural cables from structural steel columns.
- The canopy must be structurally designed to meet all local environmental conditions.
- The canopy must be a thin metal, curved shell structure with solid metallic underside.
- Columns are brick or aluminum clad.
- A drive aisle must be provided beneath the entry canopy allowing a clear 22' drive aisle.
- There is a minimum height of 12'-0" clearance, or as required by local code.

401.08 Signage
All signs must be in compliance with local codes and Cambria Suites requirements. It is
important that necessary permits are obtained in a timely manner so that all signage can be
installed prior to property opening.
See Rules of Operation, Universal Facility Standards, Signage, Section 105.00 and Marketing
and Brand Identity Standards, Section 203.00. Also see Section 205.00 for compliance.
• Site Signage
- Internally illuminated monument signage must be provided at each entry to the site.
- Illuminated signage must be on a photocell sensor to ensure illumination from one hour
prior to sunset until one hour after sunrise, and during overcast or inclement weather
conditions.
- Shared signage is not permitted.
- Double face pylon signage, with an apron, permitted at a maximum height of 35'.
- All exterior signage must be submitted for Cambria Suites brand approval.
• Building Signage
- Internally illuminated channel letters mounted at facade of entry tower.
- Internally illuminated box sign is located at building face seen from approaching traffic.
- Illuminated signage must be on a photocell sensor to ensure illumination from one hour
prior to sunset until one hour after sunrise, and during overcast or inclement weather
conditions.
- Prohibited signage includes “No Vacancy” and “Rate Notification” signs.
- All exterior signage must be submitted for Cambria Suites brand approval.

architecture & E ngineering welcome A reas 402
402.00 Welcome Areas

The Cambria Suites brand represents a luxury lifestyle product with the enhanced features and guest suite
amenities desired by today’s business and leisure traveler. All elements have been carefully designed and
selected to achieve our high brand standards and to meet the high expectations of our guests.
All areas described here must receive High-Speed Internet Access (HSIA).
(ADA) in the programmed areas described here.
402.01 Vestibule
• Design Characteristics
- The prototypical area is 100 SF; 12'-6" clear width.
- An “air lock” entry must be provided with automatic doors or a revolving door with
swing doors for egress. When revolving doors are used, they must be the three-leaf type.
- A fully glazed entry/storefront is required.
- Recessed ceiling speaker locations must be provided for DMX music featuring custom
Cambria sound.
- The ceiling height to be a minimum of 10'-0" AFF.
• Lighting
Recessed down light fixtures must be centered within the space. A minimum rating of 20
FC is required.
402.02 Lobby/Media Wall

- The prototypical minimum area is 1,200 SF.
- The lobby is required to have double volume space with views to the Barista Bar,
Reception Desk and Dining areas.
- Full height e-glass wall feature windows are included, with mullions to grid large
expanses of glazing.
- A Regional wall of natural stone is required to be double height and is the feature at the
soft seating Lobby space. Uplighting from floor level is required.

- A community business center table providing two owner-provided computer stations

and space for two guest stations must be included.
- Wall mounted speakers must be provided for DMX music featuring custom Cambria
sound.
- A Media Wall is required, featuring a 50" flat panel plasma television, which separates
the Dining from the Lobby space.
- Optional built-in fireplace may be incorporated into Lobby Media Wall. Brand design
specifications for fireplace (available on Cambria Document Center Spring 2009) must
be followed.
- A soft seating area must be included at the Media Wall with wall sconces and in-slab
electrical.
- A suspended metal mesh circular ceiling at 8'-6" AFF is required at the Media Wall.
- The ceiling height is to be a minimum of 20'-0" AFF at the lobby.
- The ceiling height is to be a minimum of 10'-10" AFF at the Media Wall.
• Lighting
- Interior Design specified wall sconces installed at the Media Wall.
- An Interior Design specified chandelier fixture is required over the soft seating area in
the Lobby.
- Interior Design specified table and floor lamps are required at the soft seating area.
- Uplighting must be included at the Regional stone wall.
- A minimum rating of 20 FC or better is required throughout.
- A minimum rating of 30 FC or better is required at reading areas and the community

Business Center table.
• HVAC
- Design as part of the central system.
- In geographically approved locations, radiant and baseboard heating is permitted. Locate

in slab only at window locations without interfering with window treatment and FF&E.
• Electrical, Telecommunications, Data and Media Connections

- Provide duplex outlet and TV outlet at the Media Wall for television. Locate junction
boxes for wall sconces.
- Floor outlets must be provided at Lobby soft seating areas and at Media Wall chairs.
- Provide a floor telephone jack(s) and wall outlets as specified.
- Coordinate four (4) Internet, data and electrical connections in the slab at Lobby
community Business Center table.
- Wired HSIA connections are required in the Lobby community Business Center table
and at each guest workstation for a total of four (4).

- Include a data port and a duplex outlet at credenza wall. Hardwire connections between
equipment at credenza and Lobby Business Center table.
- It is optional to coordinate the location of a closed circuit security camera and to supply
the required power.
• Life Safety
- Compliance must be verified with all applicable governing codes including, but not
limited to, the location of emergency pull stations, smoke detectors, fire extinguisher
cabinets, emergency horn and strobe fixtures, and emergency exit signage.
- Emergency exit signage must be supplied by battery back-up power.
- A closed circuit security camera to monitor the main entry is optional.
402.03 Reception Lobby

- Transition space between the Vestibule and Lobby.
- The Reception Desk must be immediately identifiable.
- A Feature Wall Alcove must be included and designed with three (3) lighted shadow
boxes.
Cambria sound.
• Lighting
- Recessed down light fixtures are required; provide dimmable capabilities.
- Recessed wall washer fixtures highlighting the Feature Wall are required.
- Recessed downlight at each shadow box.
• HVAC
HVAC for the Reception Lobby must be designed as part of the central system.

It is optional to coordinate the location of a closed circuit security camera and to supply
the required power. Location is to be discreet and preapproved.
• Life Safety
- Verify compliance with all applicable governing codes including, but not limited to,
the location of emergency pull stations, smoke detectors, fire extinguisher cabinets,
emergency horn and strobe fixtures and emergency exit signage.
- A closed circuit security camera to monitor the main entry is optional. Location is to be
discreet and preapproved.


- The Reception Desk must be located immediately upon entering, adjacent to the Lobby.
- The minimum counter length is 15'-0"; add one (1) foot for each ten (10) suites over
129 suites. The maximum length is 20'-0."
- Computer equipment must be concealed by varied counter heights.
- A low work counter is provided at the service side and an upper transaction counter at
the guest side of the Reception Desk.
- Accessible counter height must be conveniently provided within the design of the
Reception Desk nearest the main entry.
- Provide 3'-0" clear opening in Reception Desk for staff to access and assist guests in
other public areas.
- The ceiling height must be a minimum of 10'-0" AFF with a dropped soffit at 9'-0"
AFF over the transaction counter.
- Millwork workstations must be coordinated with the overall design and computer
specifications.
- Verify that all casework and counters allow for hidden electrical and computer cords via
properly placed grommets.
- A door is required for employee access to the Work Area from the Reception Desk.
Guests must not be able to view the work area.
- Safe deposit boxes for guest use must be provided behind the Reception Desk and must
be under staff supervision at all times.
- One (1) safe deposit box must be provided for every fifteen (15) suites. If individual
safes are provided within the guest suite closet, the number of safe deposit boxes
required is one (1) for every twenty-five (25) guest suites.
• Lighting
- Recessed down light fixtures must be installed at the transaction counter.
- Adjustable recessed down light fixtures are required at the rear of the Reception Desk.
- A minimum rating of 40 FC is required at the transaction counter.
• Graphics
The licensee statement must be posted within guest view and must be visible from the
Reception Desk.
• HVAC
Design as part of the central system.
• Electrical, Telecommunication, Data and Media Connections

- Two (2) dedicated outlets for Property Management System workstations are required.
(This requirement may increase based on the number of suites.)

- Provide data and telephone ports for each computer station, per the final computer
equipment design.
- Duplex outlets on dedicated circuits must be provided for computer equipment and for
general use per the final computer equipment layout.
- It is optional to coordinate the location of a closed circuit security camera and to supply
the required power.
• Life Safety
402.05 Elevator Lobby(ies)

- Elevator lobbies must be located in close proximity to the Reception Desk off the main
corridor.
- The minimum clear corridor width is 7'-6" at the elevator.
- The ceiling height must be a minimum of 10'-0" AFF at the main public space and
8'-0"at upper floors.
Cambria sound at main public space lobby only; ceiling speaker locations are optional at
upper floor lobbies.
- Minimum STC rating of 56 dB.
• Lighting
- An Interior Design specified pendant fixture and recessed lighting must be included at
the first floor.
- Recessed down light fixtures and decorative wall sconces must be installed at the
Elevator lobby corridor at upper floors.
• HVAC

A house telephone must be provided in all upper floor lobbies.
• Life Safety
- Emergency exit signage must be supplied with battery back-up power.

402.06 Public Restrooms

- Restrooms must be conveniently located to the Lobby, “Refresh” Recreation and
“Reflect” Dining.
- Entrances must be designed to prevent views from the corridor.
- Separate facilities for men and women must be provided.
- The women's room must be a double compartment featuring a full width vanity with
two (2) sinks and three (3) toilet stalls. Properties with increased suite counts may
necessitate additional facilities.
- The men’s room must be a double compartment featuring a full width vanity with two
(2) sinks and one (1) toilet stall and two (2) urinals. Properties with increased suite
counts may necessitate additional facilities.
- Restrooms must comply with all applicable accessibility standards and codes.
- The minimum size is 130 SF each.
- The ceiling height must be a minimum of 8'-0" AFF; Vanity soffit at 7'-0" AFF.
Cambria sound.
- Minimum STC rating of 56 dB.
• Plumbing
Fixtures must include:
- Floor mounted toilet fixture(s) with elongated bowls and split seats
- Under-mount vanity bowls
- High quality faucets with color demarcations of red and blue to signify hot and cold
water, respectively
Architectural accessories must include:

- Decorative framed mirror wall mounted above vanity, artwork and full-length mirror
- Wall mounted feminine products vending unit in women’s restroom.
- Semi-recessed paper towel dispenser and disposal unit in stainless steel finish mounted
in convenient location for use at the vanity. Electric hand dryers may be substituted with
prior written approval.
- Recessed toilet seat cover dispensers and feminine napkin disposal to be located in each
stall at the Women’s Restroom
- Wall mounted lotion soap dispenser
- Baby changing, wall mounted station at ADA stall

• Lighting
- An Interior Design specified wall sconce is required to be placed between the mirrors.
- Recessed down light fixtures are required throughout.
- Fluorescent lighting must be recessed in the ceiling, at full length of wall above
toilets.
- Minimum rating of 30 FC at vanity.
• HVAC
- Continuous exhaust system with fan is required, meeting a minimum of 60 CFM.
- The HVAC system for the restrooms must be designed as part of the central system.

- Duplex outlets must be provided, meeting applicable code standards.
- The necessary power for life safety devices must be provided.
• Life Safety
See Rules of Operation, Section 105.07, Lobby Area and Interior, Section 105.07 for
compliance.
402.07 “Refill” Sundry

- The sundry must be located in close proximity to the Reception Desk and must operate
24 hours a day, 7 days a week.
- A minimum of 85 SF is required.
- Commercial grade refrigerator and freezer display coolers and (2) 3' vertical millwork
display cases with storage below must be provided.
- Provide a framed entry in lieu of a door, with a chime entry alert.
- The typical ceiling height is 10'-0" AFF.
• Lighting
- Recessed down lights are required.
- A minimum rating of 50 FC is required.
• HVAC
- Coordinate locations with final equipment layout.


Duplex outlets meeting applicable code requirements must be provided.
• Life Safety
- Emergency exit signage must be supplied with battery back up power.
402.08 Cart Storage/Luggage Storage

- Locate cart storage directly off corridor.
- Locate luggage storage accessible only to work area.
- Allow space for a minimum of two (2) carts; minimum size of 80 SF for cart storage.
Allow a minimum of 30 SF in an adjacent, but not accessible, area for luggage storage.
- Provide a framed opening from work area into luggage storage.
- Provide a framed opening from corridor into cart storage.
• Lighting
Recessed down lights with a minimum of 50 FC is required.
• HVAC

- Duplex outlets must be provided meeting applicable code standards.
- Provide necessary power for life safety devices.
• Life Safety
- Verify compliance with all applicable governing codes including, but not limited to

architecture & E ngineering B ack O f H O U se F ood S ervice 403
403.00 “Reflect” Public Food Service

Cambria Suites public food service areas encompass a lifestyle design that reflects our commitment to
meeting the needs of each individual guest and must reflect our brand’s upscale ambiance. Food service areas
must include ample spaces for serving a paid hot breakfast with espresso specialty drinks, soft seating for
gathering and a grab and go lunch.
The entire food service area must span approximately 1,135 SF and must receive wireless High-Speed
Internet Access (HSIA).
403.01 “Reflect” Breakfast Bar

- The breakfast bar must be located adjacent to the Barista Bar and Dining Area.
- A cook-to-order breakfast must be provided daily.
- A serving buffet counter, minimum 12'-0", with base cabinets is required.
- Recessed ceiling speakers for DMX music featuring custom Cambria Sound.
• Lighting
- Incandescent recessed down light fixtures are required; must be dimmable.
- Interior Design specified wall sconces are optional.
- All fixtures must be lensed or have coated bulbs at food service areas. All fixtures at the
Breakfast Buffet must be incandescent.
• HVAC
- Separate exhaust ducts must be maintained for odors from food service. A minimum
ventilation of 10 cfm or the governing code is required—whichever is more stringent.
- Positive pressure must be created at the Breakfast Bar to prevent transfer of kitchen
odors.
- All HVAC systems must be integrated within ceiling design and must not infringe on the
minimum ceiling height.
- Thermostats and HVAC devices and electrical control devices must have integral tamper
proof covers.


- Three (3) duplex outlets are required above the breakfast buffet meeting applicable code
requirements.
- Power must be provided as needed at serving equipment and counter top appliances and
verified with the final design.
- Thermostats, HVAC devices and electrical control devices must have integral tamper
proof covers.
403.02 “Reflect” Dining

- Compliance with all health and local liquor ordinances must be verified.
- The Dining area must be located directly off of the Lobby and adjacent to the Barista
Bar/Breakfast Buffet.
- A minimum of 855 SF (Inclusive of Barista/Bar) is required.
Cambria sound.
- The design must include full height windows and single door access to the “Reflect”
outdoor dining area.
- Dining table seating must equal a minimum of 12% of the guest suite count and is
achieved through the use of two-top tables.
- Properties exceeding 150 suites must increase the dining area.
- Seating must be relaxed and include a mixture of dining tables and chairs with soft
seating arrangements.
- Provide a built-in millwork condiment station with soffit, base cabinets and granite
counter.
- Provide kitchen access from Barista and Dining/Breakfast Buffet. The Kitchen and
service areas must be visually screened from guest view.
- A minimum ceiling height of 10'-0" AFF is required.
• Lighting
- Recessed down light fixtures are required.
- Interior Design specified pendant fixtures must be installed at the dining counter.
- There is a minimum rating of 30 FC at morning and 10 FC at evening, per dimmable

capabilities.
• HVAC
- Separate exhaust ducts must be maintained for odors from food service with a minimum
ventilation of 10 cfm or the governing code—whichever is more stringent.

- Positive pressure must be created at the Dining area to prevent the transfer of kitchen
odors.
- All HVAC systems must be integrated within the ceiling design and must not infringe on
the minimum ceiling height.
proof covers.

- Duplex outlets meeting applicable code requirements must be provided.
- Dedicated circuits at the dining counter, computer stations and point of sale stations are
required.
- Data, telecommunications ports, and power must be provided at computer station

counters in the kitchen and at point-of-sale stations. Verify with final design.
- Thermostats, HVAC devices and electrical control devices must be concealed from guest
view. Devices must have integral tamper proof covers included.
• Life Safety
403.03 “Reflect” Outdoor Dining

- Compliance with all health ordinances must be verified.
- The Outdoor Dining area must be located directly off the main Dining area with a
storefront window system and single door access.
- The design must included the signature cantilevered, thin metal, curved shell patio cover
with decorative stamped concrete (or pavers) floor.
- Wall-mounted speaker locations must be provided for DMX music featuring custom
Cambria sound.
• Lighting
Recessed down light fixtures must be installed.

403.04 “Reflect” Barista Bar/Bar

Alcoholic beverages are required to be sold at the bar. Local or State laws dictate the
guidelines for serving alcoholic beverages. This requirement may be waived with prior written
consent of the Cambria Suites Operations team.
- A minimum area of 100 SF is required (included in Dining area).
- The bar design is radial and connects the Breakfast Bar to the Dining area. Provide a
3'-0" opening for access to dining area from back of bar.
- The area is distinguished by a floor material change and by radial double soffits.
- The food service equipment is disguised by the upper bar counter.
- A commercial grade reach in display case integral with the counter design must be
provided.
- Bar stool seating for a minimum of eight must be provided at the bar counter.
- An 8'x8' suspended metal mesh ceiling similar to that of the Media Wall is required at
the bar. Locate four (4) Interior Design specified pendant fixtures through mesh ceiling.
- The wall at rear of bar features a 32" flat panel, LCD television flanked by decorative
wall sconces at side columns and lockable sliding glass door over glass storage/display
shelves.
- Wall mounted and framed menu boards are required. See OS&E Manual for further
details.
- Recessed ceiling mounted speakers for DMX music featuring custom Cambria Sound.
- Under counter locked liquor storage is required.
• Lighting
- Recessed down light fixtures are required.
- Interior Design specified wall sconces are required.
- Interior Design specified pendant fixtures must be installed directly over the bar counter
through the suspended metal mesh ceiling.
- A minimum range of 5 – 15 FC rating is required.
• HVAC
- A continuous exhaust system with a fan meeting a minimum of 60 CFM is required.


- Duplex outlets meeting applicable code standards must be provided.
- Duplex outlet locations must be coordinated with the final layout of food service
equipment, appliances and point of sale stations.
- Necessary power for the life safety devices must be provided.
• Life Safety
• Plumbing
Floor drains must be located at the bar service area.

architecture & E ngineering M E E T I N G S PAC E S 404
404.00 Meeting Spaces

All meeting spaces must be conducive to professional, top-level gatherings and must project the upscale
business image of the Cambria Suites brand.
404.01 Board Room

- The Board Room must be located directly from the Lobby corridor.
- A single door with key card access must be provided. Provide a door viewer with view
into the Board Room from corridor.
- The design must include an 7'-0" pre-function corridor at the Board/Conference area.
- Recessed ceiling speaker locations must be provided for DMX music featuring a four-
genre channel selection of music.
- Include 42" LCD TV monitor with media hub. See Rules of Operation, Board Room
Audio/Visual Equipment, Section 112.07 for more information. Note: Size of LCD TV
must increase proportionately if size of the room increases.
Note: If the Board Room exceeds prototypical size, the size of the TV must increase
with the proportions of the room
- The ceiling height must be 9'-0" AFF at gypsum board perimeter with raised acoustical
tile center at 10'-0" AFF.
- A minimum STC rating of 56 dB is required.
• Lighting
- Recessed down light fixtures are required at the perimeter of the room. The fixtures
must be switched independently.
- Recessed, halogen down light fixtures are required in the raised ceiling at the conference
table and must be switched independently and dimmable.
- An Interior Design specified pendant fixture must be centered over the conference table.
- A minimum rating of 60 FC is required at the table surface.
• HVAC

- Locate data, telecommunications and power outlets in floor at the center of table.
(Include AV jacks for LCD TV if this option is used. See also Rules of Operation, Board
Room Audio/Visual Equipment, Section 112.07)

- Duplex outlets meeting applicable code standards must be provided.
- Dedicated circuits at telecom ports are required.
- Data and telecommunication lines must be provided as required per individual project.
- High-Speed Internet Access (HSIA) is required. Service must be wired (must

also provide wireless access) and must meet the standards set forth in Information
Technology and Telecommunications Standards, High-Speed Internet Access (HSIA),
Section 302.00.
proof covers.
- Locate data, electrical and audio/video jacks on wall by LCD TV or on the side of
the credenza by LCD TV. See also Rules of Operation, Board Room Audio/Visual
Equipment, Section 112.07.
• Life Safety
404.02 Meeting/Conference Room

- The Meeting Room must be located directly from the Lobby corridor.
- A minimum of 800 SF plus 70 SF of storage is required. (Highly recommend increasing

meeting space based on specific market needs.)
- Provide a wall mounted counter and base cabinets - minimum 4' - long if meeting space
is expanded by 10% or more over prototypical size.
- The minimum pre-funtion corridor width at the Meeting area must be 7'-0".
- One enclosed coat closet with coat rack and shelf must be provided per Meeting Room.
- A ceiling mounted movable partition wall must be provided to divide area. See Interior
Design Finishes for specifications.
- Movable partitions must be stacked in alcoves which are finished to match existing
décor.
- Perimeter acoustical tile ceiling at 9'-0" AFF, with a dropped gypsum board sofit at 8'-
10"AFF and a center gypsum board ceiling at 10'-0" AFF.
- A storage room large enough to accommodate furnishings must be provided adjacent to

the Meeting Room.
- Recessed ceiling speaker locations must be provided by DMX for custom music featuring
a four-channel selection of genre specific music.
- Provide a door viewer for view into meeting rooms from corridor.

- Audio/ Visual requirements include two recessed ceiling mounted AV screens. For
details regarding ceiling mounted LCD projector and DVD/CD player, see Rules of
Operation, Meeting Room Audio Visual Equipment, Section 112.08.
- Folding partitions must maintain a minimum rating of 56 dB.
• Lighting
- Recessed down light fixtures are required at the perimeter. Fixtures must be switched
independently and be dimmable.
- Interior Design specified pendant fixtures must be centered in gypsum board ceiling.
- Interior Design specified sconces at sidewalls are required.
• HVAC
- All HVAC systems must be integrated within the ceiling design and must not infringe on
the minimum ceiling height.
proof covers.
- Each divided meeting space must be individually controlled by an independent HVAC

providing a minimum of 30 CFM per occupant. The design must be verified that it is
adequate to accommodate needs of undivided meeting space.
- Sound transmission into meeting space must be minimized by utilizing ductwork bends,
baffles, isolation devices, etc.

- Locate power above finished ceiling for automatic projection screen (one at each space
when divided). Locate wall switch at existing bank of switches.
- Provide data and telecommunication lines as required per individual project.
- HSIA is required. Service must be wired (must also provide wireless) and must meet the
standards set forth in the Information Technology and Telecommunications Standards,
High-Speed Internet Standards (HSIA), Section 302.00.
• Life Safety

architecture & E ngineering P U B L I C C I R C U L AT I O N A R E A S 405
405.00 Public Circulation

Public circulation areas must be designed for convenience, safety and maximum ease of movement by our
guests.
405.01 Passenger Elevator

- Two (2) elevators are required for the prototypical four (4) story property.
- Elevator design must conform to all current industry standards, including the American
Standard Safety Code (ASSC) for elevators.
- Elevator design must also be in compliance with all applicable governing codes
including, but not limited to, the Americans with Disabilities Act (ADA).
- Center opening doors are preferred. Verify the local code for stretcher requirements,
which may require side-opening doors.
- Lighted floor indicators and control buttons are required.
- Finishes include custom plastic laminate accent panels on stainless steel wall panel
system, stainless steel handrails and accessories. See Interior Design schedules for
specifications.
- Door and frames to be stainless steel at all floors.
- A framed inspection certificate must be provided per local jurisdiction requirements.
- Hydraulic elevator service is required for properties up to four (4) stories. Traction
elevators are required for properties five (5) stories and greater.
- The speed required of hydraulic elevator for floors 2–4 is 150 fpm (feet per minute).
- The speed required of geared elevator for floors 4–7 is a minimum of 350 fpm.
- A minimum load capacity of 3,500 lbs is required.
- A minimum cab size of 6'-0" x 7'-0" is required.
- A minimum ceiling height of 8'–0" AFF is required.
• Lighting
- Recessed fixtures [stainless steel panel ceiling] are required.

A house telephone must be provided.

405.02 Guest Suite Corridor

- The corridor design must be recessed a minimum of 8" at guest suite entries to create
entry alcoves.
- The minimum corridor width is 5'-0".
- Corridors must have an offset transition with a change in ceiling height.
- Height alternates between minimum 8'-6" gypsum wall board ceiling and 8'-0"
accoustical ceiling tile.
- Recessed ceiling speaker locations are required for DMX music featuring custom
Cambria sound at corridors leading to Meeting/Conference and Board Rooms as well as
each elevator landing.
- A minimum STC Rating of 56 dB is required.
- Full height corner guards per the FF&E specifications are required.
• Lighting
- Recessed down light fixtures must be centered in corridors, in ACT ceiling.
- Interior Design specified wall sconces must be spaced evenly throughout corridors
mounted at 6'-0" to centerline AFF.
- An Interior Design specified pendant fixture is required at the corridor offset.
• Graphics
- Properly sized placards must be placed to direct guests to, or to identify: Guest suites,
Vending areas, Elevators, Lobby, Meeting Room and Recreational amenities. See
Interior Design specifications.
- Back of house areas restricted to employees must be clearly identified.
- The graphics should be professionally prepared per the Interior Design Specifications.
• HVAC
- Ventilation and air supply/return must be provided without encumbering the minimum
ceiling height requirements.
- Duplex outlets must be provided per governing code or the Product Design Drawings,
whichever is more stringent.
- 100% make up air is required at every corridor at each level.

• Life Safety
405.03 Stairs
- Compliance with all governing codes is mandatory.
- Stairs must be located directly off of the Guest Suite Corridors with exits on grade.
- A minimum of two (2) sets of stairs is required for a prototypical project. Non-
prototypical projects will be evaluated on an individual basis.
- Building stairs may not be to be tied into parking garage or multi-use stairs.
- Metal handrails must be continuous and must comply with all accessibility and safety
codes.
- If a stair is accessed by a door opening directly to the exterior, entry must be card reader
controlled.
• Lighting
- Decorative surface mounted fixtures must be installed at landing ceilings.
• HVAC
- Adequate ventilation must be provided.
- The design must be verified to be compliant with all governing fire and life safety codes.
• Life Safety

architecture & E ngineering G U E S T S E R V I C E S A reas 405
406.00 Guest Services Areas

Guest Services areas should be designed for convenience and ease of use by Cambria Suites guests.
406.01 Guest Laundry

- The Guest Laundry should be located centrally, adjacent to or very near the “Refresh”
Fitness Center.
- The size is prototypically 100 SF. Consult specifications of equipment to ensure that
proper sizing and ventilation needs are met.
- Allow space for one (1) washer and one (1) dryer up to 129 suites. Stackable units are
permitted.
- Provide additional equipment for increased room counts or in resort environments.
- Equipment must be commercial grade and coin operated.
- A wall mounted counter must be provided.
- A solid core wood door with a partial glass viewing panel and key card access is required.
- A 2' x 2' acoustical tile ceiling height to be a minimum of 9'–0" AFF.
• Lighting
- A 2' x 4' fluorescent light fixture must be centered in the Guest Laundry space.
• HVAC
- Adequate and separate ventilation and exhaust must be provided for laundry facilities, as
prescribed by all applicable codes.

- GFI outlets must be located as required per the final guest laundry equipment design.
- Power must be provided for the electronic key card at entry door.
- A house telephone must be provided.
• Plumbing
A floor drain must be centered in the Guest Laundry space.

• Life Safety
406.02 Vending Areas

- Each vending area must be a minimum area of 65 SF. It must be verified that the layout
of equipment is compatible with governing accessibility and local codes.
- An ice machine must be provided on the first floor located near the Guest Laundry.
- An ice machine and a soft drink machine must be provided at each floor above the first.
- The ice machine must have a closed bin and a dispenser chute. Minimum daily capacity
is 3 lbs. of ice per guest room, or 175 lbs. total, whichever is greater.
- The space may be accessed through a framed opening; a door is not required.
- Equipment must be positioned or screened so that it is not visible from the corridor.
- A minimum rating of 34 dB at adjacent interior spaces is required.
- A minimum rating of 56 dB at the corridor is required.
- Minimum ceiling height is 8'-0".
• Lighting
- 2' x 4' fluorescent fixtures are required or recessed down lights, depending on ceiling
condition.
• HVAC
- An exhaust fan is required

- Electrical current and service per the equipment manufacturer’s requirements is
required.
- Outlet locations must be coordinated with the equipment layout.
• Plumbing
A floor drain must be centered in the space.

• Life Safety

architecture & E ngineering “ R efresh ” recreation 405
407.00 “Refresh” Recreation

The “Refresh” Recreation aspect of Cambria Suites is an important facet of our comprehensive guest services
and hospitality. The design of “Refresh” Recreation areas should continue the brand’s theme of providing
luxurious surroundings in a relaxed atmosphere.
407.01 “Refresh” Spa Vestibule

- The Spa Vestibule should be centrally located to serve as access to the Pool and Fitness
Center.
- A solid core wood door with window panel must be provided from the elevator corridor.
- Separate doors, card reader controlled lead to the Pool and the Fitness Center.
- A radial desk with a counter and base cabinets is required.
- Recessed speaker locations must be provided for DMX music featuring custom Cambria
Sound.
- A storage room, adjacent to the desk, is required.
- The minimum height for the gypsum board ceiling must be 10'-0" AFF with soffit at
8'-10" AFF.
- DMX scent program is located in storage area of vestibuule with grilles into Pool and
Fitness areas.
• Lighting
Recessed down light fixtures are required.
• Graphics
- Hours of operation, health and safety regulations must be displayed.
- Compliance with all governing codes must be verified.
• Life Safety
- Verify compliance with all applicable health and safety codes.

- Provide electrical for DMX scent program.

407.02 “Refresh” Fitness Center

- The Fitness Center must be located adjacent to the Pool/ Spa area and public restroom
corridor with access through the Spa Vestibule.
- A minimum of 1,150 SF (including vestibule) is required.
- The design must include windows for natural light between Fitness and Pool areas.
- The Fitness Center must have a view onto the pool deck. Direct access to the pool is
prohibited.
- Ceiling/wall speaker locations must be provided for DMX music featuring custom
Cambria Fitness Center like music channel programming.
- Recessed wall grille must be provided for DMX scent program.
- Equipment must be commercial grade; See Rules of Operation, Fitness Center

Equipment, Section 107.06.
- A minimum of one (1) 42" flat panel television must be provided.
- One wall must be fully mirrored from base to ceiling. Receptacles must be installed in
the wall base. Mirrors are butt jointed without beveled edges or overlay strips.
- A water cooler or chilled bottled water service must be provided. A water fountain is not
permitted.
- A millwork counter must be included to display water, towels and periodicals.
- The Fitness Center is accessible via two (2) single entry doors – both controlled by a key
card system:
- A solid wood door with side light from the main corridor near the Reception Desk
- Storefront system door from the Spa Vestibule
- Ceiling height must be a minimum of 10'-0".
• Lighting
- Recessed down light fixtures controlled by key switch, must be installed.
- A rating of 30 – 60 FC is required.
- A posted liability notice in compliance with all local, state or federal codes must be
located in clear view of guests.
• HVAC
- The HVAC for the Fitness Center must be designed as part of the central system.
- Separate exhaust fans must be provided. It must be verified that ventilation and climate
controls are sufficient to maintain a comfortable environment.


- Electrical outlets must be provided as required by code. Outlets must be located in the
wall base as needed at the mirrored wall.
- Floor outlets must be provided as required for exercise equipment. Consult final exercise
equipment layout to coordinate locations.
- Power must be provided for the key card access at the entry doors.
• Life Safety
407.03 “Refresh” Swimming Pool/Room

- The pool is located along the main public corridor, leading from the Lobby. Access from
the elevator and stairs without passing through public spaces is required.
- Storefront doors are required from the Spa Vestibule and to/from the Courtyard.
Electronic card readers are required at the Spa Vestibule door and at exterior courtyard
door(s).
- A minimum size of 340 SF of water surface is required. Increased suite count may
mandate a larger pool area.
- The total program area required for the pool and spa is 1,200 SF.
- Provide an anti-vortex drain; verify compliance with all local codes.
- Pool water temperature must be maintained between 78°F and 80°F.
- Wall mounted speaker locations must be provided for DMX music featuring custom
Cambria spa-like music channel programming at both indoor and outdoor areas.
- Recessed wall location must be provided for DMX scent program.
- Required pool materials include:

- Body: gunite with approved finish
- Coping: pre-cast concrete with grip contour and with integral depth and “No
Diving” indicators.
- Drain: continuous perimeter deck drain with skimmers
- The shallow end must be positioned nearest the guest entry.
- Stairs with stainless steel handrail at the shallow end must meet all applicable safety
codes.
- A minimum of one (1) wall mounted metal ladder must be provided at the deep end.

- In compliance with all applicable safety and accessibility codes, a sleeve must be included
in the pool deck for handicapped lift.
- The required minimum depth is 3'-0" and the required maximum depth is 5'-0".
- Depth indicator tiles are required on the pool deck at coping, clearly marking the depth
in feet and in meters.
- Depth indicators must be within the pool tile at water line clearly marking the depth in
feet and meters.
- “No Diving” indicators must be integral with the pool coping and the pool water line.
- No diving boards are allowed.
- Adequate deck space must be provided for furniture placement and for guests at
poolside. Minimums of general 4'-0" clearance and an 8'-0" clearance for furniture
placement must be maintained.
- Indoor ceiling height must be a minimum of 10'-0" AFF.
- A minimum STC rating of 50 dB must be maintained.
- A minimum STC rating of 56 dB must be maintained if the pool area is adjacent to

public spaces or guest suites.
• Life Saving Equipment

- Life saving equipment must be provided in conformance with all jurisdictions and codes.
- Life saving equipment must be readily available and in good condition at all times. The
equipment must be visually obvious.
- Life saving equipment must include, but not be limited to information located in the
OS&E Rooms Manual.
- Graphics must clearly state the Safety Rules and Pool Use Guidelines including, but not
limited to, “No Lifeguard on Duty”, “No Glass Containers” and “No Diving.” See
Ruiles of Operation, Lobby Area and Interior, Section 105.07, for more information.
- Compliance must be verified with all applicable local codes.
- Gas chlorinators are prohibited.
- Operating systems such as filtration and chemical feed systems must be in compliance
with all governing codes
• Lighting
- Recessed down light fixtures must be spaced equally throughout the area. Do not locate
lighting directly over the pool surface.
- The pool must be illuminated to a rating of 20 -30 FC at the pool deck.
- Underwater lighting is required.

• Graphics
- Safety rules and regulations must be provided per Cambria Suites hotel criteria.
- Compliance with all applicable codes must be verified.
• HVAC/Mechanical Systems
- Spaces adjacent to the indoor pool area must not be more than 10° cooler.
- The desirable humidity level must not exceed 55%.
- Climate control must include an exhaust system and a dehumidification system.
- The HVAC system for the pool area must be designed as an independent system.
- Floor drains must be provided as needed.
- Provide emergency shut-off switch.

- Weatherproof and moisture proof duplex outlets must be provided per applicable codes.
- Power must be provided for the electronic card reader at the entry door.
• Life Safety
- Compliance with all applicable health and safety codes must be verified.
See Rules of Operation, Pool Safety, Section 107.09, for requirements.
407.04 “Refresh” Spa

- A “grotto” style spa area must be provided adjacent to or very near the main pool.
- A minimum of 60 SF of water surface area.
- A depth of no more than 3'-0"must be maintained.
- A wall-mounted timer must be provided for guest use and must include an emergency
shut off conforming to all jurisdiction requirements.
- Signage must be provided at the timer.
- Indoor landscaping at the spa planter consisting of specified plants.

- Required spa materials:
- Body: gunite with approved finish

- Coping: pre-cast concrete with grip contour and integral depth and “No Diving”
indicators
- Drain: continuous perimeter deck drain with skimmers
- Stairs with a non-slip finish and marked nosing are required.
- A stainless steel handrail must be provided at the stairs.
- Depth indicators must be integral with pool coping clearly marking the depth in feet and
meters.
- Depth indicators must be within pool tile at water line clearly marking the depth in feet
and meters.
- “No Diving” indicators must be integral with the pool coping and the pool water line.
- A water temperature of 99°F – 102°F must be maintained (not to exceed 102°F).
- Provide an anti-vortex drain.
• Lighting
Underwater lighting is required.
• Graphics
- Safety rules and regulations must be provided per Cambria Suites hotel criteria.
- Verify compliance with all governing codes.

- Electrical power for the timer must be provided.
- Provide emergency shut-off switch.
• Life Safety
See Interior Design Standards, Pool Courtyard, Section 507.05.

architecture & E ngineering guest suites 408
408.00 Guest Suite

The Guest Suite is the main focus of the Cambria Suites guest experience. Furnishings are to be contemporary
and comfortable. Upon entering the suite guests should feel safe and “at home” in the upscale surroundings,
which are designed to accommodate leisure and/or work activities.
408.01 Suite Mix/Types

• Suite Mix
This prototypical room mix is for a prototypical project and is provided as a guideline.
Specific market conditions may require a modified room mix.
- King Suite 63%
- Executive King Suite at Tower 1%
- Double Queen Suite 20%
- One Bedroom Suite 10%
- Two Bedroom Suite at Tower 1%
- Accessible King Suite 4%
- Accessible Double Queen Suite 1%
- Accessible One Bedroom Suite 1%
- 100% of all guest suites to be designated “Non Smoking”
- Accessible varieties of each major suite type must be designed in each project. Consult
the local governing guides for the correct number of Accessible guest suites to be
included. Require accessible unit connect to adjacent standard King or Double Queen
Suite.
• Guest Suite Types

- King Suite bay must be a minimum of 13'-¼" W x 29'-9" D, clear dimension.
- Double Queen Suite bay must be a minimum of 13'-¼" W x 35'-5" D, clear dimension.
- One Bedroom Suite bay must be a minimum of 18'-5" W x 31'-1" D, clear dimension
with additional bath area not included.
- One Bedroom Suite bay must be a minimum of 20'- 0" W x 19' – 9" D with additional
bay area not included.

- Accessible King Suite I bay must be a minimum of 13'- ¼" W x 35'-5" D, clear
dimension.
- Accessible Double Queen suite bay must be a minimum of 13'- ¼" W x 29'-9" D, clear
dimension with additional bath area of 7'-8" W x 23'-1" D.
- Accessible King Suite II bay must be a minimum of 13'- ¼" W x 29'-9" D, clear
dimension with additional bath area of 7'-11"W x 9'-7" D.
408.02 Guest Suites and Tower Suites

- Entry foyer is flanked by the Guest Suite Bath and hospitality center. (The location varies
in Accessible Guest Suite and in One Bedroom Suite designs.)
- Guest Suites include a hospitality center, required to be a semi-circular built-in casegood

featuring a microwave oven, under-counter refrigerator and coffee service.
- Tower suites include a hospitality bar with upgraded base and wall cabinet featuring
a bar sink, microwave oven, under counter refrigerator, coffee service and optional
dishwasher.
- The single entry door must be self-locking, self-closing and fire rated. See Rules of
Operation, Electronic Lock System, Section 104.02 Entry Door Accessories.
- Recess entry door a minimum of 8" from corridor to create an entry alcove.
- A decorative grid wall is required at the desk to separate the sleeping and living areas.
Grid wall must remain at 8'-0', regardless of increased ceiling height.
- An enclosed closet must be included at the sleeping area, a minimum of 2'-0" x 5'-0",
furnished with a Beverly System hanging bar and shelf. See Architectural Specifications
for requirements, and OS&E Rooms Manual for remaining content.
- An optional safe may be permanently mounted and located in the closet. Required
number of safe deposit boxes at the Reception desk is contingent on suite safes being
installed. Calculate prior to construction documents. See Rules of Operation, Safe
Deposit Boxes, Section 104.06 for specification.
- An ironing board with a caddy is required in the closet.
- A minimum of one (1) 4' H x 6' W double-glazed operable window with a locking
device is required. Windows must have a controlled maximum opening of 4" with the
exception of Tower Suite windows which are fixed.
- Wood blocking must be provided the entire width of window for the window treatment
mounting.
- A solid surface window sill must be provided per Interior Design specifications.
- Guest Suite finished ceiling height is a minimum of 8'-0" AFF, maximum of 10'-0".
- Entry finished ceiling height is a minimum of 7'-6", maximum of 8'-6"
- 9'-0" Ceiling height condition requires a 1'-0" bulkhead extending to demising wall,
above grid wall.

- 10'-0"ceiling height requires a 2'-0" bulkhead above grid wall extending to demising
wall. At ceiling heights greater than 10', provide a painted wood moulding at 10'-0"
with paint finish above and vinyl wallcovering below.
- A minimum rating of 56 dB is required at all Guest Suite demising walls.
- A minimum rating of 51 dB is required at interior Guest Suite partition walls.
• Lighting
- A decorative surface mounted “welcome light” fixture switched at entry door is
required.
- An Interior Design specified lamp lighting is required at nightstands, desk and console.
Refer to Interior Design standards for further information.
- Interior Design specified wall sconces are required at the sofa with dimmer control and
must be switched independently.
- An Interior Design specified pendant fixture at hospitality bar in certain suites per the
guideline drawings.
• Graphics
- The emergency evacuation plan must be affixed to the room side of the door.
- The rate and limited liability law card must be affixed to the room side of the door
unless mandated by local code to be located elsewhere.
- Suite identification plaque signage must be attached to the corridor wall adjacent to the
suite door.
• HVAC
- A through-wall PTAC unit minimum 7000 BTUH capacity is required at all suites,
excluding Tower Suites. An internal drainage system is highly recommended.
- A through wall VTAC unit housed in closet enclosure with grille for air return is
required at Tower Suites.
- A minimum of 3.5 kW heating unit is required. Regions with more than 30 days below
20° F must provide a heater with increased capacity.
- Locate remote thermostat on demising wall opposite the grid wall.

- Electrical make up boxes, commercial/hospitality grade television outlets and/or
telephone jacks may not be installed back-to-back at the Guest Suite demising wall.
- A MediaHub™ multi function port connectivity panel located at desk-side wall is

required.
- Locations of duplex outlets must be coordinated with the furniture layout.

- Provide no fewer than the number of duplex outlets as listed:
- Two (2) on the headboard wall for the lamp(s) and clock radio
- One (1) at television in living area
- One (1) at television at sleeping space
- One (1) quad outlet at the desk-side wall
- One (1) at standard height under desk at side wall
- One (1) dedicated at the exterior wall for PTAC power. Locate to conceal the cord.
- Three (3) at the convenience center; coordinate with refrigerator, microwave and
coffee service locations
- One (1) next to the convenience center
- One (1) below the thermostat on demising wall opposite the grid wall
- One (1) data/telecommunications outlet must be provided at standard height under
desk at side wall.
- One (1) telephone jack must be provided at the cordless desk phone at standard height
under desk at side wall.
- One (1) telephone jack must be provided at the nightstand.
- High-Speed Internet Access (HSIA) is a standard feature in all Guest Suites. Both wired
and wireless must be available.
• Life Safety
- All Guest Suites require a hard-wired smoke detector with battery back up power. A
central monitoring system is highly recommended.
- Accessible suites must be equipped with an emergency strobe and horn, prototypically at
the bath wall in the Guest Suite area. Additional strobe is required in the bathroom.
- Minimum of one (1) Standard suite and one (1) Accessible suite are to be equipped with
permanent hearing impaired devices, which includes a door bell with on-off capabilities
and a TTDY equipped phone.

architecture & E ngineering guest suites B ath 409
409.00 Guest Bath

The Guest Bath must reflect the same high design and decor standards of the rest of the Cambria Suites
property. It must be designed for the optimum convenience comfort and safety of our guests.
409.01 Design
- Accessible units must be in compliance with governing local or ADA code requirements
whichever is more stringent.
- A single compartment, three-piece bath is required.
- An integral bench at the tub is a standard feature for tub shower.
- A minimum size of 55 SF is required.
- A custom millwork vanity with an open base display shelf and towel bar affixed to the
face of the vanity is required in standard suites.
- King Suites must be showers only, per guideline drawing.
- A custom wall-hung vanity is required for ADA suites.
- The tub / shower surround must be full height.
- The minimum required finished ceiling height is 7'-6".
- Provide roll-in showers in Accessible Suites per code. All other Accessible Suites are to
include tubs.
- A minimum rating of 34 dB is required at bath to suite partition wall.
- A minimum rating of 51 dB is required at bath to corridor wall.
- A marble threshold is required.
• Lighting
- Interior Design specified wall sconces flank the mirror in standard Guest Suites.
- An Interior Design specified decorative wall mounted vanity fixture is centered above the
vanity in Accessible Guest Suites.
- A moisture-rated recessed down light is centered over the tub/ shower.
- An additional recessed down light is required in all Accessible Suite baths.
- A night light integral with the light switch is required.
- Fixtures must be switched independently.
- A minimum rating of 40 FC is required at the vanity.

- A 10-20 FC range of ratings is required in the shower, with the curtain closed.
• HVAC
Continuous ventilation is required in bath areas at all properties.

- A GFI convenience outlet is required to accommodate appliances above the splash
block.
- The electrical circuit must be sufficient to maintain various appliances, including a hair
dryer, without a system outage.
- Electrical systems must comply with all governing local, state and national codes.
- A wall mount telephone is recommended at the toilet in all Accessible Suite baths.
• Life Safety
- Fire alert devices are required in bath compartment in Accessible suites, in addition to
location in living/sleeping area.
• Bath Accessories
- Wood blocking must be provided behind all wall mounted fixtures, furnishings and
equipment.
- A framed vanity mirror must be centered over the vanity bowl (part of the custom
millwork vanity package).
- A tiered, wall mounted glass shelving unit is required (part of the custom millwork
vanity package).
- A curved shower rod must be permanently affixed in Standard Suites; straight curtain
rod is permitted in Accessible Suites.
- Double robe hook(s) must be securely anchored to prevent damage to the rear of door -
one (1) in Standard Suite baths and two (2) in Accessible Suite baths.
- A wall mounted, single roll toilet paper holder is required.
- 24" towel bar at locations per guideline drawings.
- A wall mounted magnifying swing-arm mirror is required.
- Two (2) wire baskets are corner mounted at the tub/shower.

• Plumbing Fixtures
- Wood blocking must be provided behind all wall mounted fixtures, furnishings and
equipment.
- A commercial grade, tank style toilet with a closed front seat and cover must be
installed. The seat must remain upright without assistance. A 1.6-gallon flush unit is
required for water conservation.
- An enameled cast iron or steel bathtub with integral non-slip surface is required. Acrylic
and fiberglass tubs are not permitted.
- A vessel sink included in a custom millwork package is installed at the counter.
- The tub/shower drain must be the lift and turn variety. Rubber stoppers are not
permitted.
- A polished chrome faucet set must be hospitality grade with ceramic disc technology.
Separate controls for hot and cold water temperatures must be color-coded red and
blue, respectively.
- The showerhead is to be as specified in the Architectural schedules.
- Shower controls must be hospitality grade with controls for hot and cold water
temperatures color coded with red and blue, respectively.
- See Architectural schedules for complete detials of specified products.

architecture & E ngineering A D M I N I S T R AT I O N 410
410.00 Administration
The staff at each Cambria Suites is integral to the success of the property. The guests’ experience is directly
related to the manner in which they are treated and to the service they receive. It is essential for the
“back of house” areas to be designed to meet the needs of the staff and to optimize their performance and
efficiency.
410.01 Employee Break Room

- The Break Room includes the Employee Locker Room and the Employee Rest Room.
Prototypically the size is 220 SF.
- The Break Room must be located near the Laundry Room.
- Natural lighting must be provided, if possible.
- Base and wall cabinets must be provided (with sink and refrigerator) the length of one
wall.
- Break Room equipment and accessories include:
- Kitchen equipment with a sink, faucet, microwave oven and full-size refrigerator/
freezer.
- Round tabletop and base with a minimum of four (4) stacking chairs.
- Wall-mounted time clock.
- Employee lockers
- If window coverings are applicable, they must be horizontal blinds per the Interior
Design specifications.
- 2' x 2' acoustical ceiling tile height of 10'-0" AFF at Break Room and Locker Room.
• Lighting
- 2' x 4' fluorescent fixtures are required.
• HVAC
Design HVAC system as part of the central system.


- Electrical equipment locations must be coordinated with the final kitchen appliance
design. Additional outlets must be provided as needed.
- A minimum of one (1) data/telephone jack is recommended.
- Locate a High-Speed Internet Access (HSIA) port and a duplex outlet for Web training
at wall nearest table.
• Life Safety
410.02 Employee Restroom

- A single compartment restroom is required. The restroom’s size must comply with
ADA-minimum size requirements.
- The restroom must be located adjacent to the Employee Break Room.
• Plumbing Fixtures
Plumbing fixtures must include:
- A tank style toilet with an elongated bowl
- A wall-hung vanity, apron and backsplash
• Bath Accessories
Bath accessories must include:
- A framed vanity mirror
- 36" and 42" grab bars at toilet
- A wall-mounted soap dispenser
- A semi-paper towel dispenser/disposal unit
- A surface-mounted dual toilet paper holder
- A 2' x 2' acoustical tile ceiling height of 8'-0" AFF is required.
• Lighting
- A ceiling-mounted fixture must be centered in the space.
• HVAC
- The HVAC system for the rest room must be designed as part of the central system.
- The system design must conform to all governing codes to assure proper ventilation,
supply air and return air.


Electrical outlets must be provided as required by code.
• Life Safety
410.03 Work Room

- The work room must be located adjacent to the Reception Desk, Storage and Offices.
- A minimum size of 100 SF is required.
- Millwork work centers with counter and built-in base and wall cabinets.
- Controls for sound system zones must be installed.
- The minimum 2' x 2' acoustical ceiling tile height is 9'–6" AFF
• Lighting
- 2' x 4' fluorescent fixtures must be centered in the space.
• HVAC
Design HVAC system as part of the central system.

- Office equipment with must be coordinated with the electrical layout and must be
placed above the backsplash at counter locations.
- A dedicated outlet must be provided for the Property Management System workstation;
provide a dedicated circuit for the PMS outlet.
- A minimum of three (3) data/telephone/fax jacks must be included.
• Life Safety

410.04 Manager’s Office

- The Manager’s Office must be located adjacent to the Workroom and accessible from
Reception desk.
- Natural light must be provided, if possible.
- The size of the Manager’s Office is prototypically 120 SF.
- The minimum acoustical ceiling tile height is 9'-6" AFF.
• Lighting
• HVAC

- A dedicated outlet for the Property Management System workstation must be provided.
- The locations of electrical outlets must be coordinated with the final equipment layout.
- A minimum of one (1) data/telephone jack must be provided.
• Life Safety
410.05 Administrative Staff Office

- Locate adjacent to the workroom and accessible from Reception desk.
- Natural lighting must be provided, if possible.
- The prototypical size is 125 SF.
- Minimum acoustical ceiling tile height is 9'-6" AFF.
• Lighting
• HVAC


- A minimum of three (3) data/telephone/computer jacks must be provided.
• Life Safety
410.06 Sales Office

- Locate with corridor access in close proximity to Reception Desk.
- Prototypical size is 125 SF.
- Minimum acoustical tile ceiling height is 9'-6".
• Lighting
• HVAC

- A minimum of one (1) data/telephone jack must be provided.
• Life Safety
emergency horn and strobe fixtures, and emergency exit signage.

architecture & E ngineering B ack of H ouse F ood S ervice 411
411.00 Back of House Food Service

411.01 Kitchen - Food Preparation
- The design must comply with all governing health and safety codes.
- The kitchen must be located adjacent to the Dining/Bar, with entrance points from the
bar and corridor.
- All equipment must be commercial grade. Consult Kitchen Equipment schedule for
complete details.
- Consult Kitchen Equipment schedule for complete list of required kitchen accessories.
- A separate space must be provided for dry storage with single door access. Electric panels
must be located in the dry storage area.
- A minimum STC Rating of 56 dB is required at Public space
- A minimum acoustical ceiling tile height of 10'-0" AFF is required.
• Lighting
- 2' x 4' fluorescent fixtures must be located throughout the space.
• HVAC
- Equipment locations must be coordinated with the final electrical design. Additional
outlets must be provided as needed.
• Plumbing
- The floor drain must be centrally located following the final design.
- The plumbing rough must be located per the final equipment layout.
• Life Safety
- Verify the provision of an emergency horn and strobe fixture per Choice Hotels
International criteria, Cambria Suites Standards and all applicable codes.

architecture & E ngineering H ousekeeping 412
412.00 Housekeeping
412.01 Laundry/Linen Storage
- Laundry
- The prototypical size for the main laundry is 620 SF, including dryer enclosure, linen
cart storage, and supplemental water heating equipment if needed.
- The laundry facilities must be located near the Break Room, with direct access from
the main corridor. Avoid proximity to Guest Suites to minimize noise and traffic.
- Access from the corridor must be via double asymmetrical doors.
- Provide a built-in counter with task chair or standard desk for head of housekeeping.
- Equipment must include a minimum of two (2) washers and three (3) dryers.
Properties with room counts greater than the prototypical 129 suites property must
provide additional equipment proportionate to the Guest Suite increase.
- Verify laundry chute is aligned vertically throughout building.
- Sound and vibration from equipment must be augmented by appropriate slab design.
- An 8" raised slab must be provided for washer equipment mounting.
- A slope at 1⁄4" per foot is required to drain.
- A fire rated enclosure must be provided for dryers with an access door for
maintenance needs. Allow 2' clear at the rear of the dryers to the exterior wall.
- Additional required items include table(s) for folding and general use, laundry sink,
linen chute termination and wired shelving for the storage of linens in circulation.
- Combustion air and exhaust louvers must be provided.
- There must be a minimum STC rating of 56 dB at the corridor wall.
- There must be a minimum STC rating of 34 dB at interior separation walls.
- The minimum 2' x 2' acoustical ceiling tile height of 10'–0" AFF is required.
- Provide full height corner guards.
- Recessed lint traps shall not be located in passage ways of the Laundry Room.

- Main Linen Storage

- Enclosed linen storage, with a single door, must be located within the main laundry
room.
- The storage is prototypically 100 SF.
- The entire room must be lined by floor to ceiling wire or ventilated shelving
beginning at 2'-0" AFF
- A minimum 2' x 2' acoustical ceiling tile height of 9'-0" AFF is required.
- The linen storage door must have an auto close and lock.
• Lighting
- 2' x 4' fluorescent fixtures must be spaced evenly.
- A range of FC rating of 30 - 50 is required.
• HVAC
- A lint catch and clean out are required in the exhaust vents.
- Any units/equipment must be located in enclosed spaces, adequately sized and located
to ensure quality air movement.

- A data jack for a PMS workstation is required.
- A dedicated outlet must be provide for the Property Management System workstation at
the housekeeper’s desk
- The final equipment layout must be verified with the electrical layout.
• Plumbing
- A floor drain must be centrally located within the main laundry space.
- A trench drain must be located at the rear of washers at raised slab.
- Connections for a laundry sink must be provided.
• Life Safety
- Provide a plummed eye wash station.

412.02 Auxiliary Linen Storage (Upper Floors)

Storage areas, located on all floors, ensure a neat environment and allow the housekeeping
staff to house needed linens, roll away beds and other guest amenities.
- Auxiliary linen storage must be located in the guest room corridor. The recommended
location is in a service area with elevator bank.
- Floor to ceiling wire or ventilated shelving is required, beginning at 2'-0" AFF and
providing four (4) shelves at storage rooms at upper floors. Wire or ventilated shelving is
required to allow for air circulation.
- A minimum STC rating of 54 dB at the corridor wall is required.
- The ceiling can be exposed or 2' x 2' acoustical ceiling tile, with a minimum height of
8'-0" AFF.
- Door must receive same finish as Guest Suite doors and be accessed via employee card
reader.
• Lighting
- 2' x 4' fluorescent fixtures must be spaced evenly.
• HVAC
Electrical outlets must be provided as required by code.
• Life Safety

architecture & E ngineering B ack of H ouse C irculation 413
413.00 Back of House Circulation

413.01 Service Elevator - Optional
- The elevator design must conform to all current industry standards including The
American Standard Safety Code for elevators.
- The elevator design must also be in compliance with all applicable governing codes
including, but not limited to, the Americans with Disabilities Act (ADA).
- The elevator must be located adjacent to the housekeeping/maintenance areas.

Personnel must not cross public spaces from service areas to access the service elevator.
- The minimum required cab size is 5' x 7'.
- The minimum required load capacity is 3500 lbs.
- The minimum ceiling height is 8'-0" AFF.
• Lighting
- Lighting is required per the elevator manufacturer’s specifications.
• Electrical, Telecommunications, Data and Media Communications

- A duplex outlet must be provided for housekeeping needs.

architecture & E ngineering engineering 414
414.00 Engineering
414.01 Pool Equipment
The Pool Equipment area houses the pump, dehumidification system equipment and HVAC
equipment.
- The prototypical size of 75 SF may vary according to the equipment specifications.
- The equipment room must be located directly adjacent to the pool deck area.
- Provide sump pump and pit.
• Atmosphere
- Fluorescent surface mounted light fixtures are required.
• HVAC
- The pool equipment room HVAC system must provide adequate ventilation.

A GFI duplex outlet must be provided for maintenance use.
• Life Safety
- Compliance with all local health and safety codes must be verified.
414.02 Pool Storage Room

- The pool storage room/building must be located directly adjacent to the mechanical
rooms.
- The area houses chemicals, equipment and furnishings.
• Lighting
Fluorescent surface mounted fixtures are required for lighting.
• HVAC
The HVAC system must provide adequate ventilation.

A GFI duplex outlet must be provided for maintenance use.

• Life Safety
- Verify compliance with all local health and safety codes.
- Verify compliance with all applicable governing codes including but not limited to,
- A fully plumbed eye wash station must be provided at strike side of door.
414.03 Engineer/Maintenance Office

- The office must be located in the Back of House area convenient to the receiving area.
• Lighting
Fluorescent surface mounted lighting fixtures are required.
• HVAC

- A dedicated outlet for the optional Property Management System workstation must be
provided.
- Outlets and other electrical service must be provided as needed, including TV jack and
outlet matching PTAC voltage for testing.
- A telephone must be provided.
• Life Safety
414.04 Electrical Room/Telephone Room

- The room or rooms must be located conveniently off of a corridor. Separate spaces must
be connected.
- The rooms are prototypically 65 SF each.
- A 2' x 4' fluorescent strip fixture with wire cage protective cover is required.
• HVAC


- Electrical outlets and other electrical service must be provided as needed.
• Life Safety
- Verify compliance with all applicable governing codes including but not limited to,
414.05 Mechanical Room

- The mechanical room must be located in the “back of house” area, adjacent to the
Electrical Room and the Main Laundry Room. Avoid proximity to guest rooms and
public areas due to noise.
- Access must be provided from the receiving area.
- Size and design of equipment and system is the responsibility of the project engineer per
the needs of each individual project.
• Lighting
A 2' x 4' fluorescent strip fixture with wire cage protective cover is required.
• HVAC

Electrical outlets and other electrical service must be provided as needed.
• Life Safety
- A fully plumbed eye wash station must be provided.

414.06 Elevator Equipment Room

- The elevator equipment room must be adjacent to the elevator and with easy access for
maintenance personnel.
- The size is prototypically 80 SF.
- A wall mounted fluorescent strip fixture with protective cage is required.
- Provide a sump pump pit.
- Provide oil separators at elevator pit.
• HVAC
The HVAC system design must conform to all governing codes to assure proper
ventilation, supply air and return air.

- Electrical outlets and other electrical service must be provided as needed.
- A telephone/data outlet must be provided.
• Life Safety

architecture & E ngineering SY S T E M I N F O R M AT I O N 415
415.00 System Information

Cambria Suites provides a safe and environmentally efficient product. To ensure the quality level, adherence
to the following regulations is required. The professionals contracted to supply construction documents are
responsible for the coordination and inclusion of all applicable code regulations or the standards of Cambria
Suites, whichever is more stringent.
415.01 Sound Transmission Coefficient (STC)

• Materials with sound absorption properties, separation of ductwork, vibration isolation
devices, caulk and sound tape must be used to limit sound transmission and to meet the
specified ratings put forth in this document.
• Acoustics must be considered to avoid background noise, reverberation, resonance, echo

and conversation travel.
• Sound transmission between adjacent public areas, or public areas to service areas, must
maintain a minimum STC rating of 56 dB. Folding or similar folding partitions must
maintain the same rating.
415.02 Heating, Ventilation and Air Conditioning (HVAC)

• Compliance
- A thorough analysis of local, state and national mechanical and building codes must
be conducted to verify conformity without over-compliance. These Cambria Suites
standards do not supersede more stringent requirements put forth by building codes
and/or officials.
- The importance of properly designed HVAC systems cannot be overemphasized as

they greatly influence the guests’ comfort and safety while impacting maintenance and
operating costs.
- Any units/equipment must be located in enclosed spaces, adequately sized and located
to ensure quality air movement.
• Exhaust and Ventilation

- It must be verified that adequate ventilation and exhaust is designed for areas of
humidity and odors per applicable codes or Cambria Suites criteria, whichever is greater.
- Exhaust from guest bathrooms must be vented at a minimum continuous rate of

45 CFM.
- Exhaust louvers must be located on the bathtub side of the room.
- Re-circulating filters are not permitted.

- All exhaust/vent ducts must be baffled to prevent sight and minimize sound
transmission.
• Energy Management
Cambria Suites strongly recommends the use of automatic shut-offs, pre-set thermostat
programs and heat recovery systems to maintain peak operational conditions and comfort.
415.03 Plumbing
• Water Supply
- Ample hot and cold water must be accessible to all guest rooms and back of house areas
upon demand.
- Pressure must be designed to maintain maximum capability during peak use at 100%
capacity.
- Hot water must maintain 115° F during peak use hours between 6:00 am – 8:00 am.
• Identification
- Plumbing and mechanical piping must be accessible for prompt and efficient
maintenance.
- The use of color coding, charts and tagging of all wiring, piping, valves, wiring,
equipment and accessories is strongly recommended.
• Isolation Valves/Switches
- Isolation valves/switches must be provided for all mechanical equipment, including ice
machines and exterior hose bibs.
• Sewer
- Verify the existence of a public sanitary system and provide a means of conveying
sewage. If a public system is not available, provide a private sewage disposal system.
- Sewer clean outs must be provided every 50' or at every bend greater than 40° in a main
line.
• Loss of Water
For laundry water supply pneumatic valves and/or storage tanks must be designed into the
systems to prevent sudden loss of hot/cold water service to guest rooms at times of surge
demand in the kitchen or laundry.
415.04 Electrical, Telecommunications, Data and Media Connections

• Electrical
- All electrical work and materials must comply with local codes and NEMA, ANSI, UL,
NEC and NFPA no. 70.
- All electrical materials must be approved by the Underwriters Laboratory (UL).

• Exterior Lighting
- The entire lighting package, including decorative and site lighting, must be presented.
- Photometric readings are required to ensure required and specified lighting levels are
maintained.
• Lightning Protection
The entire building must be protected by an approved system that ensures hotel equipment
and guest equipment is shielded.
• Telecommunications
- A hospitality-based system that functions as a state of the art telephone with FCC-
compatible hearing-impaired capabilities must be provided.
- Verify that all trunk lines are adequately sized for incoming/outgoing local and long
distance service.
• Computer Technology
- Verify that the most current criteria for the reservation and registration computer
equipment are provided. The system must be capable of history recovery, accounting,
energy management, function rental and coordination.
- Computers must be protected with power surge protection, a dedicated circuit and
emergency generator back up to prevent loss of performance or information.
• Guest Suite Service

- There must be a minimum of two (2) units per standard guest suite.
- The desk phone must be cordless.
- The nightstand phone has a required maximum phone cord length of 15'.
- Telephone must be a touch-tone model featuring voice mail, speed dialing, call waiting,
hold feature, and transfer capability.
- Telephone units must be equipped with a data port.
- A minimum of three (3) speed dial buttons and maximum of five (5) are required.
See Information Technology and Telecommunications Standards, Guest Suite Telephones

and Directories, Section 305.03 for additional information.
• Internet Access
Wired and wireless High-Speed Internet Access (HSIA) is required in all Cambria Suites.
See Information Technology and Telecommunications Standards, High-speed Internet
Access, Section 302.00 or additional information.
• Commercial/Hospitality Grade Television
A cable or satellite system providing distortion-free reception is required.

415.05 Life Safety

• Emergency Power
- An emergency generator is strongly recommended to power life safety elements and
general emergency lighting.
- If power is interrupted for more than 30 minutes, the emergency generator should
provide power to one (1) elevator and to the telephone system.
- Cambria Suites recommends an emergency light kit for guest use.
• Smoke and Fire Detection

- A complete fire and smoke detection system, including an annunciator panel (at the
fire control room or the security office, or at permissible areas if these spaces are not
programmed) must meet or exceed local code requirements.
- A complete fire alarm system is required with audible warnings throughout the public
spaces, corridors and guest rooms.
- All Guest Suites must be equipped with a working smoke detector. All new construction
must provide hard-wired detectors. A central monitoring system is strongly
recommended.
• Fire Extinguishing Equipment

- Fire extinguishing equipment must be strategically located throughout the property in
accordance with local or state fire safety regulations.
- Extinguishers in public areas must be mounted in semi-recessed wall cabinets unless

otherwise directed by local authorities/codes.
- All equipment must be inspected, maintained and tagged in accordance with all local,
state and federal codes.
• Fire Suppression System/Sprinkler System

- It is strongly recommended that the property be protected by a FEMA sanctioned
automatic fire suppression system. Verify compliance with governing local and state fire
codes.
- Sidewall sprinkler heads are recommended at guest rooms, public spaces and where
deemed necessary to maintain maximum ceiling heights and limit use of soffits.

• Emergency Exit/Evacuation
- Emergency exits must be clearly marked in accordance with local, state and federal
codes.
- Emergency signage must be supplied with battery back up in the event of a power
failure.
- A detailed written and schematic evacuation plan must be approved by the local fire
and safety officials and must be available for periodic review by Cambria Suites. The
emergency evacuation procedures must be clearly posted in all public areas and guest
rooms.
- An emergency lighting system is required in all enclosed public areas, reception desk,
guest room corridors and exit stairs/corridors. The design must comply with the
National Fire Protection Act and all local governing code/official criteria.
• Electronic Entry Lock Systems

For information see Rules of Operation, Electronic Lock Systems, Section 104.02.

architecture & E ngineering PROJ ECT & CONST RUCT ION M ANAG EM EN T 416
416.00 Project and Construction Management

Cambria excellence and brand identity starts with the design and construction of each property. Compliance
to standards and guidelines and attention to detail are necessary to achieve an aesthetically pleasing,
welcoming hotel. Following these standards will also help to ensure that your project runs smoothly and
stays on schedule.
416.01 Licenses Responsibilities

• Code Compliance
- It is the sole responsibility of the Licensee and his/her agents to produce a project which
is in full compliance with all local, state and federal building codes. Reviews performed
by Choice Hotels International are to verify conformity to the Cambria Suites Brand
Standards. Structural documents are never reviewed by Choice Hotels International.
- All Cambria Suites brand properties shall be in full compliance with the Americans with
Disabilities Act (ADA). Further information can be found online at www.ada.gov.
- All Cambria Suites properties shall be in full compliance with all aspects of the
Occupational Safety & Health Administration (OSHA) standards. Further information
can be found online at www.osha.gov.
• Insurance Requirements
- Coverage during construction and policy limits are set forth in the Franchise Agreement
under “Insurance.” Minimum coverage: General Liability and Builder’s Risk.
- Coverage after opening and policy limits are set forth in your Franchise Agreement
under “Insurance.”
- Contractor insurance shall be obtained by the Licensee and ensure that all contractors,
subcontractors, or their agents [“Contractor”] performing a task on or around
the property, are fully insured and contractually responsible for claims due to any
Contractor’s action or lack thereof. Policies as a minimum include: Statutory Workers’
Compensation Insurance, Employer’s Liability and Commercial General Insurance.
416.02 Project Schedule and Assessment

• The project assessment will be used to assist the franchisee and Choice Hotels
International in developing a project schedule and to test a project’s progress.
• A typical project runs around 30 months, from signing the franchisee agreement to
opening the doors. The duration time for your project may vary; see the Franchise
Agreement for the contractual time for completion of the hotel.

• Assessment check includes time line and task list as follows:
Assessment Time Line and Task Checklist

Day One
Sign Franchise Agreement
Day Two to Month Three
Engage a civil engineer and architect to start the design process
Request access to the Cambria Document Center
Submit the Conceptual Site Plan for Cambria Suites’ review and approval
Schedule the Architectural and Owner Design and Construction Orientation meeting at Cambria World Headquarters
Month Three to Month 15
Submit 30% preliminary architectural design documents for Cambria Suites’ review and approval
Submit 65% architectural design documents for Cambria Suites’ review and approval
Submit 100% permit ready documents for Cambria Suites’ review and approval
Month 15 to Month 18
File documents for permits
Receive Construction Document approval prior to construction start
Bid project out to general contractors
Select general contractors
Start site work
Month 18
Start construction (start date is the first time footings are poured)
Schedule pre-construction meeting with Cambria’s Project Management Team after footers are poured
Month 20
Schedule pre-rough in site observation meeting with Cambria’s Project Management Team
All required submittals have been reviewed by Cambria’s Project Management Team
Month 25
Schedule pre-finishes site observation meeting with Cambria’s Project Management Team
Month 28
Schedule pre-opening site observation meeting with Cambria’s Project Management Team
Punch list prepared and punch list work has begun
Month 28, Week Four
Pre-Operation hand-off site observation visit Conference Call
Month 29, Week One
Schedule operation hand-off site observation meeting with Cambria’s Project Management Team
Certificate of Occupancy has been issued
Construction is substantially complete
Insurance and ADA certification forms have been submitted
Only minor punch items being corrected
Month 30
Cambria Suites is open for guests

416.03 Cambria Document Center

• The Cambria Document Center is your source for materials required to produce the
documents to design and construct your Cambria Suites hotel.
• The site is available to the franchisee, franchisee representatives and architect.
• To request access to the Cambria Document Center, e-mail your request to
cambria_online@choicehotels.com. Provide your name, e-mail address and the project you
are working on.
• The site is continually updated. Verify that you have the latest material before starting
documents.
• Available materials include:
- Brand Standards
- Guideline Documents
- Guideline Specifications
- Schedules
- Interior Design Specifications and Finishes
416.04 The Teams

• Cambria Suites Design and Construction Team includes:
- Sr. Director, Design and Construction
- Director, Project and Construction Management
- Director, Architectural Design
- Director, Interior Design
• Franchise Team during construction:

- Franchisee
- Franchise representative
- Architect
- Engineers
- General contractor
• The architect must remain involved with the project until the Cambria Suites hotel
is opened for business. If, for some reason, the architect cannot continue during
construction, the franchisee must hire a qualified construction manager to take over the
architect’s role. The general contractor shall not operate in this role.

• Questions and requests for information (RFI) during construction are handled in the
following manner:
- Franchisee:
- Operational or general design comments e-mailed to Director, Project and

Construction Management
- Documents, specifications and schedule questions shall go to your architect
- Architect:
- Use the resources in the Cambria Document Center
- Outstanding questions not answered by the Cambria Document Center should be

e-mailed to the Director, Project and Construction Management.
- General Contractor
All questions from sub contractors and material suppliers should go to the General
Contractor for review first; if not answered, then questions should be forwarded to the
architect as an RFI (request for information).
416.05 Architectural/Owner Orientation

• The Architectural and Owner Design and Construction Orientation is required for all new
franchisees and new architects to the Cambria Suites program.
• The orientation is designed as an introduction to the Cambria Suites brand.
• At a minimum, attendees should include the franchisee and the architect. Others may be
invited at the owner’s request.
• The orientation is held at Cambria World Headquarters, Silver Spring, Maryland.
• The typical orientation runs five hours.
• Prior to the orientation, the conceptual site plan and possibly the 30% preliminary
architectural design documents have been submitted for review.
• The orientation agenda includes:
- Brand orientation
- Cambria brand team introductions
- Architectural design orientation
- Model suite visit
- Interior design orientation
- Project and construction management orientation
- Design work session, if required

416.06 Document Submissions

• Required Architectural & Construction Submittals
Prototype & Modified Prototype Submittals
Must include dimensioned parking, drive aisles, easements, setbacks, dumpster, adjacent
properties, etc.
• Architectural Site Plan
Within one (1) month of the execution of Licensee’s Franchise Agreement, one (1)
24" x 36" hardcopy set of preliminary architectural plans are to be submitted to Cambria
Suites Director of Architectural Design.
- Items to be included in this submission are:
- Building footprint, flag poles
- Site dimensions, site area calculations, setback dimensions, easements etc
- Site elevation indicators
- Identification of surrounding access roads and adjacent highways
- Adjacent properties, sound producing conditions or natural elements (i.e. ponds)

impacting the property
- Dimensioned drive aisles and parking space size/counts
- Sidewalk system linking all parking to entrances and accessible sidewalk system
features
- Monument signage
• Preliminary Plan Submittal - 30%

- Within three (3) months of the execution of Licensee’s Franchise Agreement, one (1)
24" x 36" hardcopy set of preliminary architectural plans is to be submitted to Cambria
- Items to be included in this submission are as follows:
- Approved Site Plan
- Exterior Building Elevations
- Building Plans per floor including all Cambria Suites brand signature elements
- Requests for waivers to the Architecture & Engineering or Interior Design Brand
Standards must be submitted in writing at this time.
• Intermediate Plan Submittal – 65%
- Within 6 (six) months of the execution of Licensee’s Franchise Agreement, one (1)
24" x 36" hardcopy set of intermediate architectural plans is to be submitted to Cambria
- Items identified as missing, incomplete or to be revised in the 30% review shall be
corrected so current review can acknowledge the project’s compliance.
- Items to be included in this submission are as follows:
- Site Plan with all dimensions, easements, signage etc. as well as adjacencies identified.
- Exterior Building Elevations with prototypical materials, colors and signage identified

- Building Floor plans including all Cambria Suites brand signature elements
- Enlarged Guest Suite Plans/Furniture Layouts with control and finish numbers
- Enlarged Public Space Plans/Furniture Layouts with control and finish numbers
- Enlarged Back of House Plans/Furniture and Equipment Layouts with control and
finish numbers
- Reflected Ceiling Plans for all spaces
- Preliminary Details
- Preliminary Mechanical, Electrical and Plumbing Plans
- Compliance with brand standards and overall project design will be verified.
• Permit Ready Plan Submittal – 100%
- Within 10 months of the execution of Licensee’s Franchise Agreement, one (1)
24" x 36" (Full size) hardcopy set of final plans is to be submitted to Cambria Suites
Director of Architectural Design before building permits are received.
- Items identified as missing, incomplete or to be revised in the 65% review shall be
corrected so current review can acknowledge the project’s compliance.
- Compliance with brand standards, technical engineering and construction principles will
be verified.
- Licensee and Architect of Record will receive written comments and shall respond,
identifying measures taken to rectify each item
- Final Project Approval letter must be received from Cambria Suites before construction
can commence.
- Final documents are to be fully dimensioned and coordinated with all MEP disciplines,
to ensure a compliant set of documents.
- Final Architectural Drawings are to include but not limited to:
- Building Plans at 1/8" scale or larger
- Building Sections (floor, wall & ceiling) at 1/4" scale or larger
- Building Exterior Elevations (including an Exterior Finish Schedule) identifying

materials, lighting and signage
- Public Space Enlarged Plans with control and finish numbers
- Public Space Interior Elevations with control and finish numbers
- Public Space Reflected Ceiling Plans
- Guest Suite/Guest Bath Enlarged Plans with control and finish numbers
- Guest Suite/Guest Bath Reflected Ceiling Plans
- Guest Suite Furniture Plan with control and finish numbers
- Guest Suite/Guest Bath Interior Elevations with control and finish numbers
- Back of House Enlarged Plans with control and finish numbers
- Back of House Reflected Ceiling Plan

- Door and Window Schedules/Elevations
- Millwork details
- Final Interior Design Drawings to be included:

- Public Space enlarged plans identifying finishes, fixtures & equipment
- Guest Suite/Guest Bath plans identifying finishes, fixtures & equipment
- Back of House enlarged plans identifying finishes, fixtures & equipment
- Elevations of Public Spaces, Guest Suites/Baths and Back of House identifying

furniture, fixtures and equipment
- Furnishings Control Number Key
- Finish Schedule
- Final Mechanical, Electrical and Plumbing Drawings

- Public Space enlarged plans identifying equipment and fixtures
- Guest Suite enlarged plans identifying equipment and fixtures
- Back of House enlarged plans identifying equipment and fixtures
- Equipment and fixture schedules
- Food/Beverage and Laundry Plans with equipment scheduled and keyed

- Structural Drawings are not required nor are they reviewed if included. It is the
responsibility of the Architect and Engineer to design systems to maintain brand
standards
- Custom projects will require additional submittals
• Landscape/Irrigation Submittals –
- May be included w/permit design set
- Final Landscape Plans are to include but not limited to:
- Layout of feature landscaping at monument signage, base of tower and pool
courtyard
- Building pad layered plantings
- Landscape material schedule
- Irrigation plan and details
• Construction Submittals
- Telephone locations
- Submit completed ADA compliance form
- Submit completed Insurance compliance form
- Landscape documents with FF&E Shop drawings
- Courtyard Design with FF&E Shop drawings
- Sample of brick material
- Sample of exterior metal work material
- Porte cochere design shop drawings and finish sample

- Sample of texture and colors of stucco

- Interior doors and frames shop drawings and sample of the wood cut and stain colors
- Identify hardware finish
- Cut sheet and finish for locksets for guestrooms
- Cut sheet and finish for fitness center flooring
- Cut sheet and finish for toilet room accessories
- Exterior signage package
- Interior signage package
- Scaled drawings of kitchen equipment plan
- Kitchen equipment cut sheets
- Arctica display case cut sheets
- Fitness center equipment cut sheets
- FF&E case goods suppliers and finishes
- Pool & Spa shop drawings
- Order form for elevator finishes
- Plumbing fixtures cut sheets (For Guest and Public areas)
- Lighting fixtures cut sheets (Public areas)
- Exterior lighting fixtures cut sheets
- Exterior building and site lighting cut sheet and plan
- DMX sound system shop drawings
- Sizes and locations of television system
416.07 Pre-Construction Requirements

• Site work may begin after the building footprint and architectural site plan has been
approved by Cambria Suites.
• Inform the Director, Project & Construction Management on the progress of the project,
including:
- Permit status
- When the bid process started and ended
- General Contractor selection
- Site work starts
• Final document approval must be completed by Cambria Suites Design &

Construction before the start of construction.
• It is recommended that you do not sign with a general contractor until you have final
approval on all Cambria Suites brand approved documents. Proceeding without this
approval will result in change orders with your general contractor.
• Prepare the required construction insurance policies. The policy must be in place prior to
the start of construction. A copy of the form must be forwarded to the Director, Project &
Construction Management.

416.08 Construction Starts

• Construction start date is to be the first day that concrete is poured for the footings.
• There shall be a minimum of five site observations during the hotel’s construction. The
schedule of visits is based on a 12-month construction schedule. The visits run as follows:
Visit #1 – Pre-Construction
When to call for a visit:
When construction has started
Agenda:
Cambria’s role during construction
Status of the project
Project schedule
Cambria required submittals
Project management’s site observations
Review field questions
Target opening date is updated
Who should be present at the visit:
Owner
Architect
General contractor
Site superintendent
Cambria Design & Construction representative
Visit #2 – Pre-Drywall
Estimated time period is around the fourth month
Pre-drywall
Electrical boxes and plumbing rough-in should be in place in each typical guest room
Install wall blocking in typical guest rooms
Recommend laying out the furniture on the floors of each typical guest room
Agenda:
Review the placement of the electrical, fire devices, telephones and television boxes in each typical guestroom
(wiring of the boxes is not recommended)
Review the placement of the plumbing rough-ins
Review wall blocking locations
Review outstanding submittals
Review and complete observation checklist
Owner
Architect
General contractor
Site superintendent
Plumbing sub-contractor
Electrical sub-contractor
Mechanical sub-contractor (only required if there are ceiling height issues or if they have questions)

Visit #3 – Pre-Finishes (optional for Cambria Suites)

Estimated time period is the seventh month
Drywall under way
Building should be under roof
Good time to do a sample room
Agenda:
Review previous comments
Review the wall installation for STC compliance
Review finishes touched by a guest (doors, windows, hardware, lighting fixtures, toilet room accessories)
Review exterior finishes
Review site work and landscaping
Review site signage
Update the project check list
Owner
Architect
General contractor
Site superintendent
Visit #4 – Pre-Opening
Estimated time period is seven weeks before target opening
Guestrooms near completion
Public space and back of house are under way
Finish site work and landscaping are under way
Building should be off of temporary power
Agenda:
Review exterior
Review public and back of house spaces
Review guest rooms
Target opening date is established
Owner
Architect
General contractor
Site superintendent
General Manager
Management company

Visit #5 – Operations Handoff

Three weeks before the target opening
Certificate of Occupancy has been issued
Minor punch items are underway
FF&E installed in guest rooms and public spaces
Site and landscape work completed
Agenda:
Inspect site, building exterior, public areas, back of house and guest rooms
Opening date confirmed
Owner
Architect
General contractor
Site superintendent
General Manager
Management company
• The Site Observation Report will be sent after each site visit. This report will keep a
running list of reviewed items. All pending items shall be completed prior to final site
observation visit. The final documents are the completed “Site Observation Report” and
the “Construction Opening Letter.”
• The project site shall always be clean and organized.
• During the site observation, the following must be available for the Cambria representative:
- A clean, adjustable hard hat
- Drinking water
- OSHA approved and safe vertical transportation, i.e., stairs and lifts
- Parking
416.09 Defaults
• All construction defaults will delay the opening of the hotel.
• Corrective measures and solutions must be implemented as soon as possible.
• Documentation that the defaulted issues have been resolved must be provided.

416.10 Pre-Opening Requirements

• All items below must be completed by the date of the final site observation, and will be
discussed during the pre-visit conference call:
- Certificate of Occupancy (C of O)
- Construction must be substantially completed
- All pending items from the last site observation report
- Landscape and site work; all trailers and storage units must be removed from the site
- Exterior signage is installed, but not turned on until opening day
- Deep cleaning for construction dust, including cleaning all PTAC and HVAC filters
- ADA and Insurance forms
• Check to see what is missing from the FF&E order

• Determine when the hotel operator’s or management company’s initial punch will take
place, as well as the re-inspection for final acceptance.
416.11 Custom Urban Projects

• In addition to the items listed previously in this section, the following is required:
- A minimum of one additional document review at 90% will be required. The required
submission will be similar to the 100% submission.
- Interior Design reviews will be required, based on the custom nature of the project.
Specifications for the custom urban design package will be provided by Cambria Interior
Design along with all finishes.
- Additional site observations may be required based on the scope, size and schedule of
the project. This schedule will be established during the pre-construction meeting.

500
I N T E R I O R D E S I G N S TA N DA R D S

Interior Design
501.00 Interior Design Process . . . . . . . . . . . . . . . . . . . . . . . . . . . . 500-1

501.01 The Cambria Interior Design Process . . . . . . . . . . . . . . . . . . . 500-1
502.00 Welcome Areas . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 500-2

502.01 Vestibule . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 500-2
502.02 Lobby . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 500-2
502.03 Media Wall in Lobby . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 500-3
502.04 Reception Desk . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 500-3
502.05 Reception Lobby . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 500-4
502.06 Elevator Lobby . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 500-5
502.07 Public Restrooms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 500-5
502.08 “Refill” Sundry . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 500-6
502.09 Cart Storage/Luggage Room . . . . . . . . . . . . . . . . . . . . . . . . 500-6
503.00 “Reflect” Public Food Service . . . . . . . . . . . . . . . . . . . . . . . . 500-8

503.01 “Reflect” Breakfast Bar . . . . . . . . . . . . . . . . . . . . . . . . . . . . 500-8
503.02 “Reflect” Dining . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 500-8
503.03 “Reflect” Outdoor Dining . . . . . . . . . . . . . . . . . . . . . . . . . . 500-9
503.04 “Reflect” Barista Bar/Bar . . . . . . . . . . . . . . . . . . . . . . . . . . 500-9
504.00 Meeting Space . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 500-11

504.01 Board Room . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 500-11
504.02 Meeting/Conference Room(s) . . . . . . . . . . . . . . . . . . . . . . 500-11
505.00 Public Space Circulation . . . . . . . . . . . . . . . . . . . . . . . . . . 500-13

505.01 Passenger Elevator . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 500-13
505.02 Guest Suite Corridor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 500-13
505.03 Stairs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 500-14
506.00 Guest Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 500-16

506.01 Guest Laundry . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 500-16
506.02 Ice Machine/Vending Area . . . . . . . . . . . . . . . . . . . . . . . . 500-16

507.01 “Refresh” Spa Vestibule . . . . . . . . . . . . . . . . . . . . . . . . . . 500-17
507.02 “Refresh” Spa . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 500-17
507.03 “Refresh” Fitness Club . . . . . . . . . . . . . . . . . . . . . . . . . . . 500-18
507.04 “Refresh” Swimming Pool . . . . . . . . . . . . . . . . . . . . . . . . 500-19
507.05 Pool Courtyard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 500-19

508.00 Public Space Finish Standards . . . . . . . . . . . . . . . . . . . . . . 500-20

508.01 Vinyl Wall Covering . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 500-20
508.02 Carpet & Carpet Base . . . . . . . . . . . . . . . . . . . . . . . . . . . . 500-20
508.03 Carpet Pad . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 500-20
508.04 Porcelain Tile & Base . . . . . . . . . . . . . . . . . . . . . . . . . . . . 500-21
508.05 Window Covering . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 500-21
508.06 Upholstery Fabric . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 500-21
508.07 Furniture Construction . . . . . . . . . . . . . . . . . . . . . . . . . . . 500-21
508.08 Lamp/Sconce Lighting . . . . . . . . . . . . . . . . . . . . . . . . . . . 500-22
508.09 Artwork . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 500-22
508.10 Public Space Finish Standards Schedule . . . . . . . . . . . . . . . 500-23
509.00 Guest Suite . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 500-28

509.01 Guest Suite Types . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 500-28
509.02 Bedding Standards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 500-28
509.03 Guest Suite Furniture, Fixtures & Equipment . . . . . . . . . . . . 500-29
509.04 Guest Suite Finishes . . . . . . . . . . . . . . . . . . . . . . . . . . . . 500-31
509.05 Guest Suite Finish Standards . . . . . . . . . . . . . . . . . . . . . . 500-32
509.06 Guest Suite Furniture, Fixtures & Equipment Schedule . . . . . . 500-33
510.00 Guest Bath . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 500-35

510.01 Guest Bath Fixtures and Furnishings . . . . . . . . . . . . . . . . . . 500-35
510.02 Guest Bath Finishes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 500-36
510.03 Guest Bath Finish Standards . . . . . . . . . . . . . . . . . . . . . . . 500-36
511.00 Guest Suite/Bath FF&E . . . . . . . . . . . . . . . . . . . . . . . . . . . . 500-38

511.01 Guest Suite/Bath Furniture, Fixtures & Equipment Schedule . . 500-38
512.00 Back of House Administration . . . . . . . . . . . . . . . . . . . . . . 500-39

512.01 Employee Break Room . . . . . . . . . . . . . . . . . . . . . . . . . . . 500-39
512.02 Employee Restroom . . . . . . . . . . . . . . . . . . . . . . . . . . . . 500-39
512.03 Work Room . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 500-40
512.04 Offices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 500-40

513.01 Kitchen - Food Preparation . . . . . . . . . . . . . . . . . . . . . . . . 500-42
514.00 Back of House Housekeeping . . . . . . . . . . . . . . . . . . . . . . . 500-43

514.01 Laundry/Linen Storage . . . . . . . . . . . . . . . . . . . . . . . . . . . 500-43
514.02 Auxiliary Linen Storage – Floors 2 and Above . . . . . . . . . . . . 500-43

515.00 Back of House Finish Standards . . . . . . . . . . . . . . . . . . . . . 500-44

515.01 Vinyl Wall Covering . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 500-44
515.02 Carpet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 500-44
515.03 Carpet Pad . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 500-44
515.04 Porcelain Tile . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 500-44
515.05 Vinyl Composition Tile . . . . . . . . . . . . . . . . . . . . . . . . . . . 500-44
515.06 Back of House Furniture, Fixtures & Equipment Schedule . . . . 500-45

I nterior D esign I nterior design P rocess 501
501.00 Interior Design Process

Cambria Suites interior design is as warm and welcoming as it is stylish and contemporary. Designed to
appeal to a broad range of guest preferences, it conveys a genuine and authentic sense of style. Each aspect
has been thoughtfully designed to cater to the new breed of traveler, whether they care to relax in an open
and stimulating public space or cocoon in the understated luxury of their suite.
501.01 The Cambria Interior Design Process

• Cambria Suites offers one (1) mandatory Interior Design Package. Deviations from the
design elements of the package are not permitted, with the exception of custom urban
projects as authorized by Cambria brand President. If alternate suppliers are substituted
for specified vendors, those items/specifications must be submitted to interior design for
review and approval prior to purchasing.
• Consult the brand manuals on choicecentral (choicecentral > brand resources > brand
manuals) or access the Cambria Document Center for the current version of the Interior
Design FF&E Specifications and Finish Schedules for both public space and guest rooms.
• Shop drawings for all millwork applications, along with finish samples, must be submitted
for approval.
• Please verify all pricing of FF&E and finishes at time of purchase as quotes fluctuate with
changes in the economy.
• If you have questions about procurement agents, please contact us for referrals.

I nterior D esign W elcome A R E A S 502
502.00 Welcome Areas

502.01 Vestibule
Required materials include:
• Floor
12" x 12" porcelain tile with recess to accept “walk off” floor mat
• Base
6" matching porcelain base
• Walls
Vinyl wall covering
• Ceiling
Flat latex paint finish over non–textured gypsum board
502.02 Lobby
• Floor
- Hardwood veneer plank flooring
- Carpet
- Carpet insert within hardwood veneer flooring as specified, over carpet pad
- Base
• 4.5" Rubber millwork base
• Walls
- Vinyl wall covering
- Laminate wall panel system at specified locations per drawings
- Two-story simulated stone wall at Lounge area
• Ceiling
- Suspended metal grid ceiling at Media Wall
- Flat latex paint finish over non–textured gypsum board
• Lighting
- Pendant fixture at stone wall over seating area
- Table and floor lamps
- Decorative wall sconces at Media Wall
• Window Covering
Full height, ripple fold stationary panels
• Furniture, Fixtures and Equipment

See Public Space Furniture, Fixtures & Equipment Schedule
See Architecture & Engineering Standards, Lobby/Media Wall, Section 402.02, for
architectural specifications.

502.03 Media Wall in Lobby

• Floor
Accent carpet inset forming partial circle at wall.
• Base
4.5 rubber base
• Walls
- Plastic laminate wall panel system as specified
- 50” flat panel TV required
• Ceiling
Painted gyp with dropped mesh ceiling
• Lighting
Sconces two (2) located on columns as per drawings
See Public Space FF&E Schedule
Option: Fireplace may be added as per prototype design. Consult with Cambria Brand Team.

• Floor
- Hardwood veneer plank flooring – front of desk
- Carpet – behind desk
• Base
4.5" rubber cove base at front and back side of desk
• Walls
Plastic laminate wall panel system as specified
• Reception Desk Face

- Laminate panels
- Accent metallic laminate panels
- Accent acrylic panel at corner
• Counter/Cabinets
- Granite transaction counter and lower counter — locate grommets in counter to
correspond to computer equipment; locations to maintain cords are not exposed
- Plastic laminate base cabinets, shelves and lockable cash drawer
- Verify current reservation and operational computer specifications with Cambria Suites
Operations department
- Coordinate sizes of equipment with the millwork design prior to fabrication

• Door
- Stain finish on door to match panel wall system
- Semigloss paint finish on frame to match
• Ceiling
• Lighting
- Recessed down light fixtures (at the soffit) centered over the guest transaction counter
- Adjustable recessed “wall washer” down light fixtures at rear wall to highlight artwork
- Recessed down light fixtures for task lighting at employee side of desk
- Artwork – specified piece of artwork to be installed on back wall behind desk
• Graphics
Licensee statement to be posted within guest view
See Architecture & Engineering Standards, Reception Desk, Section 402.04 for architectural
specifications.
502.05 Reception Lobby

• Floor
Hardwood veneer plank flooring
• Base
4.5" rubber millwork base
• Walls
- Feature Wall alcove, including three (3) wall vinyl wrapped illuminated shadow boxes
• Ceiling
• Lighting
Recessed down light fixtures
See Architecture & Engineering Standards, Reception Lobby, Section 402.03 for architectural
specifications.

502.06 Elevator Lobby

• Floor
- 24' x 24' porcelain tile first floor elevator lobby
- 12" x 24" porcelain tile on upper floors
• Base
6" tile base with bull nose edge
• Walls
Vinyl wall covering
• Ceiling
• Lighting
- Recessed down light fixtures
- Decorative wall sconces above bench and at each end of mirror
• Furniture, Fixtures & Equipment

See Architecture & Engineering, Standards, Elevator Lobby(ies), Section 402.05 for
502.07 Public Restrooms

• Floor
- 6" x 12" porcelain tile
- 6" x 12" accent porcelain tile
• Base
6" porcelain tile base with bull nose edge
• Walls/Vanity
- 6" x 12" wall tile at stall locations
- Granite vanity top with under mount basins
• Door
- Stain finish on door to match panel wall system
- Semigloss paint finish on frame
• Ceiling
• Toilet Partitions
Plastic laminate to match panel system

• Lighting
- Fixtures must meet local electric and UL code requirements.
- Wall mounted decorative sconce at vanity
- Recessed down light fixtures overall and at vanity
- Fluorescent lighting recessed trough at stall locations

See Rules of Operation, Lobby Area and Interiors, Section 105.07 and also Architechure &
Engineering, Public Restrooms, Section 402.06, for architectural specifications.
502.08 “Refill” Sundry

• Floor
Carpet over specified pad
• Base
• Walls
Vinyl wall covering
• Cabinets
Plastic laminate base cabinets and shelving per millwork drawings
• Ceiling
• Lighting
502.09 Cart Storage/Luggage Room

• Floor
Carpet
• Base
• Walls
Vinyl wall covering
• Framed Opening
Semigloss paint finish on framed opening

• Ceiling
Flat latex paint finish over non-textured gypsum board
• Lighting

See Architecture & Engineering Standards, Cart Storage/Luggage Storage, Section, 402.08
for architectural specifications.

I nterior D esign R eflect P ublic food service 503
503.00 “Reflect” Public Food Service
503.01 “Reflect” Breakfast Bar

• Floor
• Base
Porcelain tile with bull nose edge
• Walls
Vinyl wall covering
• Counter/Cabinet
- Granite counter
- Plastic laminate base cabinets
• Ceiling
• Lighting
Recessed down light fixtures centered over counter

See Rules of Operation, Universal Food & Beverage Standards, Section 111.00 and see
Architecture & Engineering Standards, Reflect Breakfast Bar, Section 403.01 for architectural
specifications.
503.02 “Reflect” Dining

• Floor
• Base
• Walls
Vinyl wall covering

• Counter/Cabinet
- Granite counter, wall mounted dining
- Granite counter at condiment station
- Plastic laminate base cabinets at condiment station
- Acrylic shelf with stainless steel drop-in canisters at condiment station
• Ceiling
• Lighting
- Pendant fixture(s) at counter dining and barista
- Pendant fixture at condiment station

See Architecture & Engineering Standards, “Reflect” Dining, Section 403.02 for architectural
specifications.
503.03 “Reflect” Outdoor Dining

• Floor
Stamped Concrete or decorative pavers

See Architecture & Engineering Standards, “Reflect” Outdoor Dining, Section 403.03 for
503.04 “Reflect” Barista Bar/Bar

• Floor
- 24" x 24" porcelain tile outside of bar area
- 12" x 24" and 12" x 12" porcelain tile at perimeter of bar area
- 8" x 8" quarry tile behind barista bar
• Base
Porcelain tile base
• Walls
Wall vinyl with back bar design as specified; additional materials to include decorative
acrylic back-lit panels, glass shelving, glass doors and porcelain tile accent at columns.

• Counter/Cabinet
- Quartz stone serving counter, lower and back bar counter
- Plastic laminate base cabinets at service side
• Bar Face
- Laminate panels
- Accent metallic laminate panels
• Door
Stainless steel at double action doors
• Ceiling
- Flat latex paint finish over non–textured gypsum board
- Accent flat latex paint finish at soffits face
- Suspended metal mesh ceiling
• Lighting
- Decorative wall sconces
- Decorative spot lighting at menu signage
- Pendant fixtures over bar area
- Suspended metal mesh ceiling

See Architecture & Engineering Standards, “Reflect” Barista Bar/Bar, Section 403.04 for

I nterior D esign M eeting space 504
504.00 Meeting Space
504.01 Board Room

• Floor
• Base
• Walls
Vinyl wall covering
• Door
- Stain finish on door
- Semigloss enamel paint on frame
• Ceiling
Flat latex paint finish over non–textured gypsum board at perimeter
• Lighting
- Recessed down light fixtures at perimeter
- Decorative ceiling pendant fixture centered over conference table
• Window Covering
- Center opening pinch pleated panels with blackout lining
- Operable sheer panels
- Straight fabric cornice

See Rules of Operation, Banquets and Meetings, Section 112.00 for requirements, and
see Architecture & Engineering Standards, Board Room, Section 404.01 for architectural
specifications.
504.02 Meeting/Conference Room(s)

• Floor
• Base
• Walls
Vinyl wall covering

I nterior D esign M eeting space 504
• Door
- Stain finish on door to match panel system
- Semigloss enamel paint on frame
• Ceiling
Flat latex paint finish over non–textured gypsum board at perimeter
• Lighting
- Recessed down light fixtures at perimeter and at raised center ceiling
- Decorative ceiling pendant fixture centered in raised ceiling area
- Decorative wall sconces
• Window Covering
- Center opening pinch pleated panels with blackout lining
- Operable sheer panels
- Straight fabric cornice

See Rules of Operation, Banquets and Meeting, Section 112.00 for requirements, and see
Architecture & Engineering Standards, Meeting/Conference Room, Section 404.02 for

I nterior D esign P U B L I C S PAC E C I R C U L AT I O N 505
505.00 Public Space Circulation
505.01 Passenger Elevator

• Floor
• Base
4" carpet base with bound edge
• Walls
- Brushed stainless back panels
- Custom plastic laminate panels to match wall panel system in lobby
- Brushed stainless steel handrails and accessories
• Door/Frame
Brushed stainless steel with matching frame
• Ceiling
Brushed stainless metal panels
• Lighting
Recessed halogen down lights (6)

See Architecture & Engineering Standards, Passenger Elevator, Section 405.01 for
505.02 Guest Suite Corridor

• Floor
- Carpet over specified pad
- Accent carpet at offset areas and turns in corridor
• Base
• Walls
Vinyl wall covering
• Door
- Stain finish at guest suite doors to match wall panel system in lobby
- Service doors located off of corridor to receive the same stain as guest room door
- Semigloss paint finish on frame as specified

• Ceiling
- Flat latex textured paint finish over gypsum board, alternating with ATC panels
- Access panels, grilles and registers receive paint finish to match adjacent surface
• Lighting
- Decorative wall sconces meeting all applicable ADA requirements
- Decorative large pendent fixture with shade at corridor offset
• Graphics
- Graphics package must include all public, back of house and guest room wall signage
per Cambria Suites specifications. Verify the mounting heights with the Cambria Suites
Interior Design department.
- Graphics are not to be placed on any door surface, only on wall adjacent to door.
See Architecture & Engineering Standards, Guest Suite CorridorSection 405.02 for
Architectural specifications.
505.03 Stairs
• Floor
- Vinyl
- Carpet optional
• Base
- Vinyl base
- 6" carpet base optional
• Walls
- Painted drywall surfaces (eggshell finish)
- Vinyl wall covering (optional)
• Railings
- Semigloss latex paint on handrails, vertical pickets and stringers
- Stained wood handrails and pickets optional
• Door
- Painted metal door
- Semigloss paint finish on doors and frames
• Ceiling
Flat latex paint finish over gypsum board at upper floor
• Lighting
Decorative surface mounted fixture at landing ceilings

• Graphics
- Clearly marked emergency exit and procedures for evacuation
- Graphics package must include all public, back of house and guest room wall signage as
per Interior Design specifications. Verify the mounting heights with the Cambria Suites
Interior Design department.
- Graphics not to be placed on any door surface; place on wall adjacent to door instead

See Architecture & Engineering Standards Section, Stairs, 405.03 for architectural
specifications.

I nterior D esign G uest S ervices 506
506.00 Guest Services
506.01 Guest Laundry

• Floor
Porcelain tile
• Base
Porcelain tile with bull nose edge
• Walls
Vinyl wall covering
• Plastic laminate wall mounted counter
• Door
- Stain finish on door to match lobby panel system
- Semigloss paint at frame
506.02 Ice Machine/Vending Area

• Floor
12" x 12" porcelain tile
• Base
6"H porcelain tile base with bull nose edge
• Walls
Vinyl wall covering
• Ceiling
• Lighting
Recessed can lighting
See Architecture & Engineering Standards, Vending Areas, Section 406.02 for architectural
specifications.

I nterior D esign refresh recreation 507
507.00 “Refresh” Recreation
507.01 “Refresh” Spa Vestibule

• Floor
Accent carpet over specified pad
• Base
4.5 rubber millwork base
• Walls
Vinyl wall covering
• Doors
Stain finish to match lobby panel system
• Desk Face
Plastic laminate with metallic laminate accent reveals
• Counter/Cabinet
- Granite transaction and lower counter
- Plastic laminate base cabinets
• Ceiling
• Lighting
• Graphics
Graphics to clearly state hours of operation and safety precautions

See Architecture & Engineering Standards, “Refresh” Spa Vestibule, Section 407.01 for
507.02 “Refresh” Spa

• Floor
- 12" x 12' porcelain tile
- Simulated stone at wall and planter
• Base
4" x 12" porcelain tile base

• Coping
Precast concrete with grip contour and integral depth and “no diving” indicators
• Graphics
- The design of all pool/spa graphics must meet Cambria Suites graphic specifications.
- Provide medical warnings and guest use responsibilities.
- Clearly state the Spa Use Guidelines including but not limited to, “No Lifeguard on
Duty”, “No Glass Containers” and “No Diving” are to be part of the project’s graphics
package.
- Additionally, supply “In Case of Emergency” and “Emergency Phone Numbers”
graphics.
- Verify that all local codes for signage have been met.

See Architecture & Engineering, “Refresh” Spa Vestible, Section 407.01 for architectural
specifications.
507.03 “Refresh” Fitness Club

• Floor
3' x 3' Sport Impact Rubberized flooring; two (2) contrasting colors as specified in Interior
Design finish schedule
• Base
• Walls
- Accent paint on wall at towel niche and TV wall; back wall only, not side
- Full height, full width wall mirror, installed from top of base to ceiling per drawings
- Stone built-in towel shelf at niche
• Ceiling
• Door
- Entry door from main corridor with side light; stain finish to match lobby wall system
- Semigloss paint finish on door frame
• Graphics
Locate a “Notification of Personal Liability” sign in clear view of guests

See Operating Supplies & Equipment Manual (OS&E) for full list of equipment
• Artwork/Equipment Instructions
Must be framed

• Lighting
Recessed can lighting

See Rules of Operation, “Refresh” Center, Section 107.00 and Architecture & Engineering
Standards, “Refresh” Fitness Center, Section 407.02 for architectural specifications.
507.04 “Refresh” Swimming Pool

• Floor
12" x 12" porcelain tile and 12" x 24" accent porcelain tile
• Base
4" x 12" porcelain tile base
• Coping
Precast concrete with grip contour and integral depth and “no diving” indicators
• Walls
- Satin epoxy resin paint finish above ceramic tile wall area
- Ceramic tile, matte finish 4 ¼" x 4 ¼" field tile, wainscot per drawings
- Ceramic tile, gloss finish 4 ¼" x 4 ¼" accent tile banding per drawings
- Stone built-in towel shelf at niche
• Ceiling
Satin epoxy resin paint finish
• Graphics
- Graphics must clearly state the Pool Use Guidelines including but not limited to, “No
Lifeguard on Duty”, “No Glass Containers” and “No Diving” are to be part of the
project’s graphics package. The design must meet Cambria Suites graphic specifications.
- Additionally, supply “In Case of Emergency” and “Emergency Phone Numbers”
graphics.
- Verify that all local codes have been met regarding required signage.

See Rules of Operation, “Refresh” Center, Section 107.00 and Architecture & Engineering
Standards, “Refresh” Swimming Pool/Room, Section 407.03 for architectural specifications.
507.05 Pool Courtyard

• Stamped concrete or decorative pavers
• Planters to be located in courtyard and filled with flowers/greenery appropriate to region
(as specified in Interior Design specifications and prototype drawings)

I nterior D esign P ublic space finish standards 508
508.00 Public Space Finish Standards

Deviations from these standards require prior written permission from Cambria Suites Interior Design
department.
See Architecture & Engineering Standards, Section 402.00 through 405.00 for architectural specifications.
508.01 Vinyl Wall Covering

• Vinyl wall covering must meet all local and state flammability and toxicity code
requirements; including but not limited to ASTM-E-84.
• Vinyl wall covering must be commercial/hospitality quality, meeting durability standard
ASTM-E, 793-82.
• The minimum requirements are Type II, 54" wide.
• The minimum required weight is 20 oz. per linear yard.
508.02 Carpet & Carpet Base

• Carpet must meet all local, state and national flammability code requirements.
• The minimum required carpet standard is 36 oz. cut pile.
• Content must be 100% solution dyed tufted nylon.
• Soil inhibitors must be applied during fiber fabrication. Application of inhibitors using a
topical process is not allowed.
• Carpet must be installed over specified padding.
• Base is 4.5" rubber millwork as specified in Interior Design finish specifications.
508.03 Carpet Pad

• The pad must be 100% synthetic fiber with a minimum density of 6.7lbs./cubic foot.
• The prototypical weight is 41oz./square yard.
• Carpet pad must meet all local, state and national flammability code requirements.

508.04 Porcelain Tile & Base

• Porcelain floor tile must be rated for commercial/hospitality use.
• The minimum required Hardness rating is 7 minimum, per MOH’s Scale.
• The coefficient of slip rating (COF) must be greater than or equal to 0.6 when wet, per
ASTM #C1028
• Grout joints to be a maximum of 1⁄4"; 1⁄8" is preferred.
• The grout must be shrink proof, colorfast and sealed.
• The base must be 4"-6"H with corresponding tile finish.
508.05 Window Covering

• All fabrics, including drapery, lining and sheers must be fire retardant.
• Fabrics must meet governing local flammability requirements. If none is in place, then
fabrics must meet NFPA 701 at a minimum.
• 2" wooden, slatted blinds may be used in back of house specified locations.
• Refer to Interior Design specifications for details in specific areas.
508.06 Upholstery Fabric

• A minimum durability measure of 30,000 double rubs is required.
• Upholstery fabric must pass the fire rating properties of CA117, section E.
• Fabric must be acrylic backed for all seating applications.
508.07 Furniture Construction

Furnishings must be high quality materials and meet all Interior Design specifications listed by
areas of the hotel.
Casegoods
• All core material must be 45 lb. industrial weight flakeboard or fiberboard with balancing
backer to face material, and must be ¾" thick, 3-ply veneer construction.
• Front edge banding and trim must be hardwood incorporated into cabinet construction.
• Casegood construction must be mortise and tenon, strengthened with screw cleats, glued
and screwed corner blocks.
• Side tables and coffee tables must be constructed of high quality stained wood with solid
wood tops, edges and legs.

508.08 Lamp/Sconce Lighting

• Lamps/Sconces (floor, wall and table) must be UL rated and labeled.
• Lamps, floor and table, must have weighted bases.
• Lamp shades are required to be white, hard backed and sized per lamp dimensions and
specifications.
• Sconces must be mounted at 6' centerline of fixture and must meet all ADA requirements.
• Sconce shades as per Interior Design specifications.
508.09 Artwork
• Artwork must be framed and matted to coordinate with overall décor package as specified.
• Frames are required to be wood, urethane or polystyrene with miter-cut corners, glued and
“V” nailed, and must have a security mount device to prevent theft.
• Glass must be 19 oz. clear with a minimum of ³⁄32" thickness.
• Artwork must be sized and located appropriately as per Interior Design specifications.

508.10 Public Space Finish Standards Schedule

Consult the Interior Design Standards Manual, the Interior Design Specifications and the
Product Design Drawings for complete information regarding the Public Finishes.
Public Space Finish Standards
Cart Storage/Luggage Storage
“Reflect” Outdoor Dining
“Refresh” Spa Vestibule

“Reflect” Breakfast Bar
“Refresh” Fitness Club
Swimming Pool & Spa

“Reflect” Barista/Bar
Guest Suite Corridor

Passenger Elevator
Conference Room
Reception Lobby
“Reflect” Dining
Public Restroom
Reception Desk
Elevator Lobby
“Refill” Sundry
Pool Courtyard
Guest Laundry
Board Room
Vestibule
Vending
Lobby
Stairs
Floor
Porcelain Tile • • • • • • • •
•
Hardwood • •
Front
•
Carpet • • • • • • • • • Opt •
Back
•
Inset Carpet • • Upper •
Floors
Sports Impact
•
Rubber Flooring
Stamped Concrete
or Decorative • •
Pavers
Concrete Coping •
Simulated Stone
•
at Planter
Base
Porcelain/Ceramic
• • • • • • • •
Tile
Carpet •
Opt
Rubber Millwork • • • • • • • • • • • •
Counters/Cabinets
Granite/
Natural Stone • • • •
Counter
* All grout to be sealed in all applications.


Swimming Pool & Spa


Passenger Elevator
Conference Room
Reception Lobby
Public Restroom
Reception Desk
Elevator Lobby
“Refill” Sundry
Pool Courtyard
Guest Laundry
Board Room
Vestibule
Vending
Lobby
Stairs
Millwork
Plastic Laminate
•
Counter
Plastic Laminate
Base and/or Wall • • • • •
Cabinets
Lockable Cash
•
Drawer
Stone Counter • • • • •
Plastic Laminate
• • • •
Desk Face
Metallic Laminate
Accent Panels • •
Desk Face
Acrylic Upper
Shelf and
Granite Counter •
at Condiment
Station
Walls
Gypsum Board
w/Vinyl Wall • • • • • • • • • • • • • Opt • • • •
Covering
Paint and/or
• •
Accent Paint
Plastic Laminate
• • • •
Wall Panel System
Full Width &
•
Height Mirror
Acrylic Panels •
Porcelain/
• •
Ceramic Tile
Brushed Stainless
•
Backpanels
Stainless Steel
• •
Handrails
Painted Handrails
•
Stained Optional
Simulated Stone •
Glass Doors &
•
Shelves
Corner Guards •

“Refresh” Spa Vestiule
Swimming Pool & Spa


Passenger Elevator
Conference Room
Reception Lobby
Public Restroom
Reception Desk
Elevator Lobby
“Refill” Sundry
Guest Laundry
Board Room
Vestibule
Vending
Lobby
Stairs
Ceiling
Gypsum Board –
• • • • • • • • • • • • • • • • • •
Non-textured
•
Suspended Metal
Media •
Mesh Ceiling
Wall
Brushed Stainless
•
Metal Panels
Satin Epoxy Resin
•
Paint Finish
Doors
Solid Core Wood • • • • • •
Solid Core Wood
w/Viewing Panel • • • •
and/or Sidelight
Brushed
• •
Stainless Steel
Service Doors •
Painted Metal Door •
Frame
Hollow Metal
w/Sound Insulating • • • • • • • • • •
Foam
Brushed Stainless
•
Steel
Partitions
Plastic Laminate •

Public Space Furniture, Fixtures & Equipment
“Refresh” Swimming Pool




Passenger Elevator
Conference Room
Public Restrooms
Reception Lobby
Reception Desk
Elevator Lobby
“Refill” Sundry
Pool Courtyard
“Refresh” Spa
Board Room
Lobby
Soft Goods
Sofa • •
Upholstered Lounge
• • •
Chair(s)
Upholstered Bench •
•
Tablet Chairs Media
Wall
Upholstered
•
Circular Ottoman
Upholstered
•
Bar Stools
Casegoods
Conference Table with
integrated High-speed
•
Internet Access &
Electrical
Ergonomic Chairs •
Round Folding
Meeting Tables &
•
Stackable Upholstered
Conference Chairs
Cocktail Table • •
End and/or Side
• • • • •
Table(s)
Dining Tables •
Dining Chairs •
Credenza •
Business Table •
Credenza with
integrated Internet,
Electrical and A/V •
Jacks via Media Hub
Connectivity Panel
Window Covering
Operable Drapery
• •
Panels & Sheers
Pleated Stationary
•
Panels
Fabric Cornice • •
Electronic Equipment
Minimum of two
(2) Computer Work
•
Stations including •
2
separate Monitors,
Keyboards & Printers
•
Flat Panel Television Media
• • * •
32" 42" 42"
Wall
* For prototypical board room size if room is enlarged, TV must be sized accordingly.

Public Space Furniture, Fixtures & Equipment
“Refresh” Swimming Pool




Passenger Elevator
Conference Room
Public Restrooms
Reception Lobby
Reception Desk
Elevator Lobby
“Refill” Sundry
Pool Courtyard
“Refresh” Spa
Board Room
Lobby
Stairs
Miscellaneous Fixtures/Furnishings
Live Plants and/or
• • • • •
Accessories
Bench(es) • • •
Side Chairs • • •
Lounge Chairs • •
Fiberglass
• • •
Top Dining Tables
Framed Mirror • • •
Vanity Mirror •
Framed Artwork • • • • • • • • •
Dry Erase/Presentation
•
Board – Optional
Wall Clock •
Towel Rack and
• •
Disposal Bin
Full Length Decorative
•
Wall Mirror
Pendant Fixture(s) • • • •
Table & Floor Lamps •
•
Decorative Wall Sconces Media • • Opt • • •
Wall
Recessed Down
• • • • • • • • • • • • • •
Light Fixtures
Adjustable Recessed
“wall washer” Down • •
Light Fixtures
Fluorescent Lighting
•
Recessed Trough
Licensee Statement •
Decorative Chandelier
•
Fixture
Signage • • • • • • • • • •
Menu Signage at
•
Condiment Station
Recessed Lighting •
Recessed Halogen
•
Downlights
Decorative Surface
•
Mounted Fixture
Pendant Fixture
• •
with Shade

I nterior D esign G uest S uite 509
509.00 Guest Suite
509.01 Guest Suite Types

• King Suites & Accessible King Suites
• Double Queen Suites & Accessible Double Queen Suites
• One Bedroom King Suite, Accessible One Bedroom Suite
• Executive King Suite at Tower
• Two Bedroom Suite at Tower
See Architecture & Engineering Standards, Suite Mix/Types, Section 408.01 for architectural
specifications.
See Guest Suite/Bath Furniture, Fixtures & Equipment Schedule for complete details.
509.02 Bedding Standards

• Bed Sizing Standards
- Queen 60" x 80"
- King 76" x 80"
• Bed Base Construction

- 71⁄2" high finished base
- Metal panels with three (3) cross braces and extra center rail
- Dark walnut finish
• Mattress
(Only those brand[s] and model[s] specified by Cambria Suites may be used)
- NOTE: All materials must be in compliance with CPSC Mattress Flammability
Standards 16 CFR, Part 1632 and DOC FF4-72.
- Mattress to be a minimum of 9" deep, within a 1⁄4" tolerance
- Coil count: King: 986 Queen: 736
- Coil wire: 14 gauge
- Border wire: 6 gauge-unicase
- Insulator: Fireblocker
- Upholstery: minimum 1" convoluted foam with 1 oz. PR fiber, 3⁄4" pur foam and 1½"
convoluted foam in quilted layer
• Box Spring Criteria

(Only those brand[s] and model[s] specified by Cambria Suites may be used)
- Minimum of 9" deep, within a 1⁄4" tolerance
- Coil count: 120
- Coil wire: 9.0 gauge
- Border wire: 3 gauge
- Frame: double wood frame
- Insulator: 1⁄4" synthetic fiber – Fireblocker-heavy duty pad

- Cover: non-skid top – ticking must match mattress

- Border: quilted
- Miscellaneous specifications:
- Corner guards
- Turn labels
- Dust covers
• For mattress pad, pillows, blanket, bed sheets and pillowcases and protective pillow cover,
see Rules of Operation, Guest Suite Linen & Bedding, Section 106.17.
• For duvet cover, duvet insert, bedskirt and bolster pillow. See Rules of Operation, Guest
Suite Linen & Bedding, Section 106.17. Also, see Guest Suite Furniture, Fixtures and
Equipment Schedule.
509.03 Guest Suite Furniture, Fixtures & Equipment

• Casegoods
- All core material must be 45 lb. industrial weight flakeboard or fiberboard with
balancing backer to face material. Core material must be 3⁄4" thick, 3-ply veneer
construction.
- Front edge trim must be hardwood incorporated into cabinet construction.
- Casegoods must be finished wood veneer on three (3) sides.
- Tops must be high-pressure laminate applied to 3⁄4" density contract flakeboard with
backer sheet to prevent warping.
- Casegood construction must be mortise and tenon, strengthened with screw cleats,
glued and screwed corner blocks.
- Headboard must be wood veneer with upholstered insert and wall mounted with cleat
and must extend a minimum of 47" above the mattress and a minimum of 1" below the
mattress. King size headboard must be 6'– 6" wide and Queen size must be 5'- 0" wide.
- Side tables as nightstands, size of 18"D x 26"H and 22"W x 18"D x 26"H (with shelf).
High-pressure laminate top with solid maple members.
- Nightstand:
- Single drawer construction
- Tops to be high-pressure laminate
- Drawer bottoms to be grooved and secured to drawer fronts, backs and sides
- Sides and bottoms to be smooth and splinter-free
- Desk:
- With casters
- High-pressure laminate top, solid wood edges and legs.
- Dimension of desk to be 54" x 26" 30"H
- Upholstered ottoman 33"W x 19"W x 17"H, of approved fabric
- Bench with open base sized at 42"W x 20"D x 18"H; fabric top with brushed metal
accents
- Grid wall divider: See prototype drawings for millwork dimensions (see sheet A.705).
Grid wall to be wood stained to match casegood finish. Finish sample must be submitted
to Director of Project Management for approval.

- Chest with three drawers with television attached. Minimum size 36"W x 32"H x 20"D.
Must have high-pressure plastic laminate top surface.
- Hospitality Center:
- Accommodates the under-counter refrigerator and microwave oven and coffee service,
mugs and condiments on top. Maintain 36" AFF standard/34" AFF accessible
- Hospitality suites include wall cabinets and granite counter, top and backsplash
- Plastic laminate or stained wood (light maple) open shelves
- Under counter dishwasher is optional
• Softgoods
- Upholstered lounge chair; minimum size 30"W x 34"D x 33 ½"H. Minimum seat
height is 18"
- Lounge chair frame to be constructed of 7⁄8" thick, 7-ply upholstery grade plywood
- Mortise and tenon construction, joints to be glued and stapled, corner blocks and
screws where appropriate
- Cushions to be Dacron wrapped, foam to comply with CA 117
- Seat springs sinuous loop, minimum gauge 9
- Back springs sinuous loop, minimum gauge 11
- Loveseat sleeper (Full size), sized at 66"W x 34"D x 33.5"H; minimum seat height is
19"; Throw pillows (2) of accent fabric
- Upholstery Fabric:
- Minimum 30,000 double rubs
- Must pass the fire rating properties of CA117, section E
- Fabric to be treated to repel water/soil
- Must be acrylic backed to prevent seam slippage
- Ergonomic chair with casters, 5-prong chrome spider base, pneumatic seat height
adjustment
• Electronics
(Refer to Operating Supplies & Equipment (OS&E) for specifications)
- Alarm clock with LED readout, dual alarm indicators, MP3 port, and snooze feature
- 32" flat screen LCD television at Sleeping area effective 1/30/08 for all new construction
- 32" flat screen LCD television at Living area; wall mounted
- Multimedia connectivity panel in living room wall, wall mounted by desk
• Leaning Mirrors
18" x 58" full-length framed ³⁄16" float plate leaning glass mirror. Attach cleat securely at
top and bottom per the Hotel Design drawings to lean 3" from wall.
• Artwork
- Framed and matted artwork must coordinate with overall décor package per Interior
Design specifications.
- Frames to be wood, urethane or polystyrene with miter-cut corners, glued and “V”
nailed, and a security mount device to prevent theft. Visible screws are not permitted.
- Glass to be 19 oz. clear with a minimum of ³⁄32" thickness
- Artwork locations to be per prototypical drawings

• Lighting
- Decorative surface mounted “welcome light” fixture centered on entry door.
- Guest rooms with two beds – lamps at bedside must provide a minimum of 1700 lumens
per socket, typically with a 42W flourescent spiral bulb.
- Guest rooms with one bed – lamps at bedside must provide a minimum of 1700 lumens,
typically with a 42W fluorescent spiral bulb.
- Desk lamp must provide a minimum of 1700 lumens, typically with a 42W fluorescent
spiral bulb.
- Table/floor lamps must have weighted bases and be UL rated and labeled.
- Floor lamps are not permitted in Accessible Suites; substitute an end table and table
lamp.
- Lampshades to be translucent white; verify shade dimensions with lamp specification
- Two (2) sconces over loveseat sofa; bulbs as per specified for specific fixture
• Window Covering
- Mock roman valance
- One (1) stationary floor-length side panel
- One-way traversing sheer
- One-way traversing blackout
- Executive King Suites and Two Bedroom Suites at Towers to have cornice, operable
floor length sheer panels and operable floor length blackout lined drapery
509.04 Guest Suite Finishes

Consult the Interior Design Finish Schedule for complete specifications.
• Floor
• Base
Carpet base with bound edge
• Walls
Vinyl wall covering
• Doors
- Stain finish on door to match casegoods; entry door to match espresso finish; bath and
closet doors and connector doors to be stained light maple to match light maple stain on
desk.
• Ceiling
Flat latex paint finish; popcorn or orange peel knockdown texture

509.05 Guest Suite Finish Standards

Consult the Interior Design Finish Schedule for complete specifications.
• Carpet
- Must meet all local, state and national flammability code requirements, labeled Class A
- Minimum carpet standard of 32 oz. cut/loop pile
- Content to be 100% solution dyed nylon
- Soil inhibitors to be applied during fiber fabrication. Application of inhibitors using a
- Must be installed over padding.
• Carpet pad
- 100% synthetic fiber, minimum density is 6.7 lbs./cubic foot
- Prototypical weight of 24 oz./square yard
• Base
- Carpet base must match field carpet and conform to all flammability standards. Bound
edge must be in coordinating thread.
- Height must be 2 ½" minimum; 4" is preferred.
• Vinyl Wall Covering

- Must meet all local and state flammability and toxicity code requirements; including but
not limited to ASTM-E-84, labeled Class A.
- Must be commercial/hospitality quality, meeting durability standard ASTM-E, 793-82
- Minimum Type 1, 54" wide
- Minimum weight of 15 oz./linear yard
• Drapery
- Fabrics must meet governing local flammability requirements. If none is in place, must
meet NFPA 701 at a minimum.
- All fabrics must be lined with white, fire-retardant lining.

509.06 Guest Suite Furniture, Fixtures & Equipment Schedule
Guest Suite Furniture, Fixtures & Equipment
King Suite Double Queen Suite One Bedroom Suite Executive King Suites
Access King Suite Access Double Access One Two Bedroom Suite
Access King Suite II Queen Suite Bedroom Suite at Tower
Soft Goods
King Bed Base/Mattress/Box Spring/Duvet/
• • •
Bedskirt
Queen Bed Base/Mattress/Box Spring/Duvet/
•
Bedskirt
•
Upholstered Lounge Chair(s) Excludes • • •
Access King Suite
Sleep Sofa with 2 Pillows • • • •
Upholstered Bench • • • •
Upholstered Ottoman • • • •
Bolster Pillow (1 per bed) • • • •
Casegoods
Headboard • • • •
Night Stand(s) • • • •
Writing Desk on castors w/Ergonomic Chair • • • •
Console Table(s) • • •
Three Drawer Chest • • • •
Hospitality Center including undercounter
appliances within the millwork design per the • • • •
Interior Design specifications
Hospitality Bar with mosaic wall tile,
•
undercounter appliances within millwork design
32" Flat Panel LCD Television w/Base • • • •
32" Flat Panel LCD Television – Wall Mount • • • •
Radio w/Alarm Clock/MP3 Player • • • •
Table and Desk Lamp(s) w/Shade • • • •
Full-length Leaning Framed Mirror • • • •
Framed Artwork • • • •
Accessories at Grid Wall • • • •
Television Cloning Unit • • • •
Wooden Trays (3 per suite) • • • •
Media Hub/Connectivity Panel • • • •
Ironing Board & Caddy • • • •
Fabric Shower Curtain with Liner • • • •

Guest Suite Furniture, Fixtures & Equipment
King Suite Double Queen Suite One Bedroom Suite Executive King Suites
Access King Suite Access Double Access One Two Bedroom Suite
Access King Suite II Queen Suite Bedroom Suite at Tower
Lighting
Ceiling Fixture Entry • • • •
Floor Lamp • • • •
Desk Lamp • • • •
Nightstand Lamps • • • •
Sconces at Sofa • • • •
Pendant Over Hospitality Bar •
Pendant Over Hospitality Center • • •
Consult the Specifications and the Product Design Drawings for complete information
regarding the Guest Room FF&E.

I nterior D esign G uest bath 510
510.00 Guest Bath
510.01 Guest Bath Fixtures and Furnishings

• Softgoods
- Shower curtain: 72" x 72" voile sheer with chrome grommets (ADA 72" x 78")
- Shower curtain liner: Washable, white, 10-gauge, durable waterproof vinyl or nylon
with chrome grommets. Must be chemically treated for bacteria, fungus and mildew
resistance. Must meet or exceed all local, state and federal flammability requirements.
Standard 6' 0" x 6' 0" size. No side or bottom hems to hinder run-off of water.
Reinforced header with rustproof metal grommets.
- Shower curtain hooks of stainless steel roller ball design, 12 count
• Accessories
- Bath fixtures must be polished chrome (refer to the bath/plumbing matrix)
- Custom vanity, as specified, supplied as a unit to include:
- Stained wood framed vanity mirror of ¼" distortion free float plate glass as specified
- Stained wood millwork wall shelf unit with three (3) tempered glass shelves
- Custom vessel vanity top surface-mounted sink
- Magnifying swing mirror mounted on wall
- Curved shower rod required (straight rod permitted at Accessible Suites)
• Artwork
- Framed and matted artwork coordinates with overall décor package as specified by
Interior Design
- Mount artwork and mirror using security hardware to prevent theft or damage
- To be mounted above toilet
• Lighting
- Recessed down light fixture at tub; moisture rated
- Two (2) vanity sconces
- One vanity bar fixture at Accessible Suites
- Vanity fixture to provide a minimum of 1700 lumens
See Architecture & Engineering Standards, Guest Bath, Section 409.01.

510.02 Guest Bath Finishes

Consult the Interior Design Finish Schedule for complete details and color sequence.
• Floor
- 6" x12" porcelain tile
- Marble threshold full width of door
- Shower base prefabricated for shower option
• Base
4" x 12" porcelain tile base with bull nose edge
• Walls
Vinyl wall covering
• Door
- Stain finish on door must be light maple to match light maple stain on desk
• Ceiling
• Tub Surround
- Prefabricated engineered stone or specified, simulated tile surround, including alcove
seat
- Alternate porcelain tile – 6" x 12"
• Shower (King Suites)

- Walls to be 6" x 12" porcelain tile
- Accent decorative glass mosaic tile design on back wall of shower
510.03 Guest Bath Finish Standards

Consult the Interior Design Finish Schedule for complete details and color sequence.
• Porcelain Tile
- Porcelain floor tile rated for commercial/hospitality use
- Minimum Hardness rating of 7 per MOH’s scale
- Coefficient of slip rating (COF) to be greater than or equal to 0.6 when wet per ASTM
#C1028
- Grout joints to be a maximum of ¼"; ¹⁄8" preferred
- Grout to be shrink proof, colorfast and sealed

• Porcelain Tile Base

Base to meet same rating standards as porcelain floor tile. Provide a finished bull nose edge
at top surface.
• Prefabricated shower base as specified

• Vinyl Wall Covering
- Must meet all local and state flammability and toxicity code requirements; including but
not limited to ASTM-E-84, labeled Class A.
- Must be a commercial/hospitality quality, meeting durability standard ASTM-E 793-82.
- Minimum Type 1, 54" wide
- Weight of 15 oz./linear yard

I nterior D esign G uest S uite / bath 511
511.00 Guest Suite/Bath FF&E

511.01 Guest Suite/Bath Furniture, Fixtures & Equipment Schedule
Consult the the Interior Design Specifications and the Product Design Drawings for complete
information regarding the Guest Suite Materials.
Guest Room/Bath Furniture, Fixures & Equipment

Guest Suite Guest Bath
Floor
Porcelain Tile •
Carpet •
Cultured Marble Threshold •
Base
Porcelain Tile •
Carpet •
Walls
Gypsum Board w/Vinyl Wall Covering •
Moisture Resistant Gypsum Wall Board w/Vinyl Wall Covering •
Vanity & Hospitality Center
Granite Counter • •
Tub/Shower Surround
Engineered Stone – Acrylic or Fiberglass not permitted •
Porcelain Tile at Showers •
Sill
Engineered Stone/Granite optional •
Ceiling
Gypsum Board – Textured •
Moisture Resistant Gypsum Board – Non-textured •
Doors – Rated per Code
Guest Suite Entry
• 3'-0" x 6'-8" Solid Core EspressoWood Stain (to match grid wall) Finish
• Hardware to include but not limited to: •
Electronic lock system, including a 1" mortise dead bolt style lock, one (1) door
viewer, two (2) door viewers at Access. Units, concealed automatic closer device, hasp
type night latch, doorstop and optional rubber threshold.
Closet
• Accessible Suites – (2) 1'-6" x 6'-8" Hollow Core Clear Maple Wood Stain Finish •
All other suites – (1) 3'-0" x 6'-8" Hollow Core Clear Maple Wood Stain Finish
• Hardware to include but not limited to: Passage set and doorstop.
Bath Entry
• 3'-0" x 6'-8" Solid Core Clear Maple Wood Stain Finish
• Hardware to include, but not limited to: •
Privacy set, doorstop and marble threshold. Lock must have safety feature allowing
release from guest room side of door.
Connector
• 3'-0" x 6'-8" Solid Core Double Leaf Clear Maple Wood Stain Finish
• Hardware to include, but not limited to: •
Heavy-duty dead bolt at guest room side. Must lock automatically upon closing;
dummy trim on the inside of the connector, thumb turn mortise dead bolt, doorstop
and recommended rubber threshold. Surface mounted slide bolts are not permitted.
Frame
Hollow Metal w/Sound Insulating Foam Paint Finish
• •
(knockdown not permitted)

I nterior D esign B ack of house administration 512
512.00 Back of House Administration
512.01 Employee Break Room

• Floor
Vinyl composition tile
• Base
Rubber base
• Walls
Vinyl wall covering
• Counter/Cabinet
Plastic laminate base cabinets, wall cabinets and counter top with backsplash
• Door
- Stain finish on entry door from corridor to match lobby wall panel system
• Window Covering
2" wood blinds with matching valance and standard cord controls

- Continuous frame chrome stacking chairs
- 42" diameter dining table with laminate top and matching edge
- Wall mounted time clock
- Lockers
- Refrigerator and microwave
- Artwork, one (1)
See Architecture & Engineering Standards, Employee Break Room, Section 401.01 for
512.02 Employee Restroom

• Floor
Porcelain tile
• Base
Porcelain tile
• Walls
Vinyl wall covering

• Door
Semigloss paint finish on doors and frames

Framed vanity mirror
See Back of House Furniture, Fixtures & Equipment Schedule
See Architecture & Engineering Standards, Employee Rest Room, Section 410.02 for
Architectural specifications.
512.03 Work Room

• Floor
• Base
Rubber base
• Walls
Vinyl wall covering
• Counter/Cabinet
- Plastic laminate wall and base cabinets
- Plastic laminate counter and backsplash
• Door
- Paint finish on doors and frames not directly off the corridor
- Stain finish on door(s) directly off the corridor, or in view of the guest
- Semigloss enamel paint finish on frames

- 4-drawer lateral file cabinets, non-locking
- Upholstered task chairs with hooded casters
See Back of House Furniture, Fixtures & Equipment Schedule.
See Architecture & Engineering Standards, Workroom, Section 410.03 for architectural
specifications.
512.04 Offices
• Floor
• Base
Rubber base

• Walls
Vinyl wall covering
• Door
- Semigloss paint finish on frames not directly off the corridor

- Stain finish on door(s) directly off corridor, or in view of guest
• Window Covering
- 2" wood blinds with matching valance and standard cord controls
- Interior side light windows to be covered by 1" aluminum blinds
- Upholstered office task chair with hooded casters. Size to be 26"W x 26.25"D x
35.5"H.
- Stationary upholstered guest chair, measuring 23.5"W x 25.5"D x 32.5"H.
- Double pedestal desk with slide out shelves for computer keyboard and side tray. CPU
compartment with door. Size to be 60"W x 30"D x 29.5"H.
- 4-drawer lateral file cabinets, non-locking
See Back of House Furniture, Fixtures & Equipment Schedule
See Architecture & Engineering Standards, Administrative Staff Offices, Section 410.05 for

I nterior D esign B ack of house F ood S ervice 513
513.00 Back of House Food Service
513.01 Kitchen - Food Preparation

• Floor
Quarry tile
• Base
4" quarry tile base
• Walls
- Ceramic tile, fiber reinforced plastic or stainless steel to 6'-0" AFF height with epoxy
paint finish above, or per local code requirements
- Corner guards measuring 2" with ¼" radius on all corners. Mount full height from base
to ceiling.
• Counter/Cabinet
Plastic laminate wall, counter and base cabinets where metal cabinets do not exist
• Door
Brushed stainless steel double acting doors with round glass window
See Architecture & Engineering Standards, Kitchen – Food Preparation, Section 411.01 for

I nterior D esign B ack of H ouse housekeeping 514
514.00 Back of House Housekeeping
514.01 Laundry/Linen Storage

• Floor
Sealed Concrete
• Base
4" rubber cove base
• Walls
- Semigloss paint
- Corner guards measuring 2" with ¼" radius on all corners; mount full height from base
to ceiling
• Door
- Door to be stained wood to match guest suite door finish
- Painted semigloss frames
- Interior doors to be painted; semigloss and frames
See Architecture & Engineering Standards, Laundry/Linen Storage, Section 412.01 for
514.02 Auxiliary Linen Storage – Floors 2 and Above

• Floor
Sealed concrete
• Base
4" rubber cove base
• Walls
- Semigloss paint
- Corner guards measuring 2" with ¼" radius on all corners. Mount full height from base
to ceiling.
• Door
- Stain finish on doors, to match guest suite door finish
- Semigloss paint finish on frames
• Ceiling
Flat latex textured paint finish over gypsum board
See Architecture & Engineering Standards, Auxiliary Linen Storage (Upper Floor), Section
412.02 for Architectural specifications.

I nterior D esign B A ck of H ouse F inish / F F & E 515
515.00 Back of House Finish Standards

Any deviations from standards require prior written permission from Cambria Suites Interior Design
department.
515.01 Vinyl Wall Covering

• Vinyl wall covering must be commercial/hospitality quality, meeting durability standard
ASTM-E, 793-82.
• The minimum requirement is Type II, 54" wide.
• The minimum weight is 21 oz. per linear yard.
515.02 Carpet
• Carpet must meet all local, state and national flammability code requirements.
• The minimum carpet standard is 32 oz. tufted loop.
• The content must be 100% solution dyed nylon.
• Soil inhibitors must be applied during fiber fabrication. Application of inhibitors using a
515.03 Carpet Pad

• Carpet pads must be 100% synthetic fiber minimum density 6.7 lbs./cubic foot
• The prototypical weight is 24 oz./square yard.
515.04 Porcelain Tile

• Porcelain floor tile must be rated for commercial/hospitality use.
• Porcelain tile must have a Hardness rating of a 7 minimum, per MOH’s Scale.
• The coefficient of slip rating (COF) must be greater than or equal to 0.6 when wet, per
ASTM #C1028.
• Grout joints to be a maximum of ¼"; ¹⁄8" preferred.
• Grout must be shrink proof, colorfast and sealed.
515.05 Vinyl Composition Tile

• Vinyl composition tile must meet all local flammability code requirements.
• The subfloor must be prepared per manufacturer’s direction to ensure proper installation
and performance.
• The minimum thickness is .085".

515.06 Back of House Furniture, Fixtures & Equipment Schedule

Consult the Interior Design Specifications and the Product Design Drawings for complete
information regarding the Back of House Materials.
Back of House Furniture, Fixtures & Equipment

Employee Employee Food Laundry/ Auxiliary
Work Room Offices
Break Room Restroom Preparation Linen Storage Linen
Floor
• •
Quarry/Porcelain Tile
Porcelain Quarry
Vinyl •
Carpet • •
Concrete • •
Base
Rubber Base • • • • •
Carpet
Quarry/Porcelain Tile • •
Counter/Cabinets
Plastic Laminate Counter
w/Backsplash
• • *
Plastic Laminate Base/
Wall Cabinets
• • *
Metal Cabinets •
Walls
Gypsum Board w/Vinyl
• • • •
Wall Covering
Gypsum Board w/Paint • •
Ceramic Tile, Reinforced Panels, or
•
Stainless Steel Panels
Doors
3'-0" x 6'-8" Solid Core Wood • • • • • •
Stainless Steel •
Frame
Hollow Metal w/Sound
• • • • • • •
Insulating Foam
Soft Goods
Guest Chair(s) •
Case Goods
Round Table with Stacking Chairs •
Double Pedestal Desk •
* See Kitchen and Equipment Schedule
All grout to be sealed in all applications

Back of House Furniture, Fixtures & Equipment

Employee Employee Food Laundry/ Auxiliary
Work Room Offices
Break Room Restroom Preparation Linen Storage Linen
Ergonomic Task Chair • •
Linen Carts & Mobile Shelving •
Folding Tables •
Sheet Folder •
Linen Chute Receptacle •
Lateral File Cabinets • •
Time Clock •
Framed Vanity Mirror •
Lockers •
Refrigerator & Microwave •
Framed Artwork • •
Window Covering
2" Wood Blinds with Matching
• •
Valance & Standard Cord Controls
1” Aluminum Miniblinds, Standard
•
Valance & Controls at Sidelights

Symbols Box Springs 100-54, 500-28

Brand Identity 200-6
100% Satisfaction Guarantee 100-4, 100-84, 300- Brand Standards Compliance Program 100-19
1 Breakfast Buffet
911 Calls 300-14, 300-15 Area Architecture and Engineering 400-19
Interior Design 500-8
Service 100-86
A Break Room 400-46, 500-39, 500-45
Break Station, Meetings 100-94
Accessible Double Queen Suites 500-28 Brochures 100-30, 100-47, 200-1
Accessible One Bedroom Suite 500-28 Buffet 100-95. See Breakfast Buffet
ADA Compliance 100-6, 100-71 Building Characteristics 400-9
Administration Areas 400-46, 500-39 Business Center 100-31, 300-8
Adobe Acrobat Reader iv
Advance Deposit 100-76
Advertising Material 100-47, 200-1
Air Conditioning 400-60
C
Airline Frequent Traveler Program 200-2 Call Accounting System 300-17
Airport Designation 100-80 Call Routing 300-16
Air Quality 100-43 Cambria Pledge – Unconditional Guest Satisfaction
Alcohol Awareness 100-14 Guarantee 100-4, 100-12
Amenities 100-45, 100-55, 100-57, 100-71, Cambria Suites Food & Beverage Operations
100-92 Manual 100-82, 100-87, 100-88, 100-89,
Animals 100-7 100-95
Artwork 500-22, 500-30 Carpet & Carpet Base 500-20, 500-31, 500-32,
ATM 100-32 500-44
Audio/Visual Equipment 100-93 Casegoods 100-44, 500-21, 500-29
Audio/Visual Technician Service 100-94 Cash Value Coupons 200-4
Automated Travel Management 300-1 Catering 100-95
Central Reservation System (CRS) 200-21
Channel Guide 100-47
B Channel Selection 100-7
Check-In 100-67, 100-68
Baby Equipment 100-40 Check-Out 100-67, 100-72
Back of House Circulation 400-55 Choice Central Reservation System (CRS) 200-21
Baggage. See Luggage Choice Employee Rate 100-78
Bandwidth 300-6 Choice Privileges® Program 200-1
Banquets 100-90 Circulation 400-55
Banquet Table Settings 100-95 Cleanliness 100-29
Barista Bar 100-86, 100-87, 400-22 Clock Radio 100-47
Bath Mat 100-58 Co-Branding 200-5
Bathroom, Guest 100-57, 400-43, 500-35 Code Compliance 400-65
Bath Towels. See Towels Coffee Maker 100-46
Bed Base 500-28 Coffee Package Organizer 100-46
Bedding 100-49, 500-28 Coffee Service
Bed Skirt 100-49 Banquets and Meetings 100-94
Best Internet Rate Guarantee 200-10 Supplies 100-46
Beverage Lists 100-83 Coffee & Tea Presentation Tray 100-46
Beverage Service 100-87, 100-94 Comment Card 100-9, 100-47
Bible 100-47 Communications, Written 100-2
Billboards 200-13 Complaints, Guest 100-2, 100-4
Blanket 100-52, 100-54 Compliance Program v, 100-19
Board Room 100-93, 400-24, 500-11, 500-23 Computer Connectivity 300-6
Bottled Water 100-63 Conditioner 100-55
C A mbria S uites Index-1

Conference Room 400-25, 500-11, 500-23 Entry Door 100-23

Construction Signs 200-14 Executive King Suite at Tower 500-28
Contacts, Choice Hotels viii Exit 400-64
Convenience Store-Retail Services. See Refill Exterior 100-27
Convenience Store
Convention & Regional Meetings 100-15
Corridor 100-34, 400-28
Corridors 500-13, 500-23
F
Coupons, Cash Value 200-4 Facility Standards 100-27
Courtesy Vehicles 100-80 Family Plan 100-76
Credit Cards 100-68, 100-76 Fax Machine 100-70
Cribs 100-40 FCC Regulations 300-17
CRS 100-77 Fencing 400-4
FF&E 500-29, 500-33, 500-38, 500-45
Finishes 500-31, 500-36
D Finish Standards 500-20, 500-32, 500-36, 500-44
Fitness Club 100-60, 400-34, 500-18. See
Data Cabling Infrastructure 300-8 also Refresh Recreation Center
Deep Cleaning 100-43 Fitness Equipment 100-62
De-Identification 100-21 Flag Poles 400-3
Desk Tray 100-47 Flags 100-28
Directory, Guest 200-4 Flooring 500-20, 500-31
Directory, Telephone 300-14 Floors 100-44
Disabled Guests 100-71 Food & Beverage
DMX MUSIC Distributed Audio Standards 300- Banquets and Meeting Service 100-90
11 Standards 100-82
Documentation Team Member Training 100-13
Building Certifications, Code Requirements Food & Beverage Operations Manual. See Cambria
100-18 Suites Food & Beverage Operations
Suite Inspection 100-42 Food Service Areas 400-19, 400-51, 500-8, 500-
Training 100-5, 100-13, 100-15, 100-85 42
Do Not Disturb Card 100-46 Franchise Agreement 100-19, 100-21, 200-6,
Do Not Disturb Services 100-40 200-8, 200-20, 300-1
Door Hanger 100-40 Furniture 100-44, 500-21, 500-29, 500-45
Double Queen Suites 500-28
Dry Cleaning 100-42
Dumpster 400-2
G
General Manager 100-14
E General Manager Hot Line 300-16
General Site 400-1
Electrical Room 400-57 Gift Cards 200-3
Elevator 100-33, 400-15, 400-55, 500-5, 500-13, Guarantee 100-4
500-23 Guest Laundry. See Laundry
Elevator Equipment Room 400-59 Guest Messages 100-3
E-mail 300-5 Guest Requests 100-71
Emergency Calls 300-13, 300-14 Guest Service Agent Training 100-13
Emergency Exit/Evacuation 400-64 Guest Services Areas 400-30, 500-16
Emergency Procedures 100-24 Guest Services Directory 100-8, 100-46, 100-47
Emergency Telephone Number List 100-24 Guest Suite. See Suite
Employees. See Team Members
Energy Management Systems 100-34
Engineering 400-56
Entrance, Front. See Welcome Area

H Lighting, Light Fixtures 100-35, 100-44, 400-8,

500-22, 500-31
Hairdryer 100-56 Linen 100-45, 100-49, 100-91
Handrails 400-4 Storage 400-52, 500-43, 500-45
Hand Towels. See Towels Lobby 100-30, 400-11, 400-13, 500-2, 500-4,
Hangers 100-45 500-23
Hardscape Requirements 400-2 Long Distance Network Access 300-17
Heating 400-60 Lost and Found Services 100-41
High-Speed Internet Access (HSIA) 300-3 Lotion 100-55
Hotel Sales & Catering Pro Automation Software Luggage
300-2 Claim Checks 100-70
Hotel Service Pro Automation Software 300-2 Storage 100-69, 400-18, 500-6
Hours of Operation 100-60, 100-85 Luggage Carts 100-69, 400-18, 500-6
Housekeeping Storage 500-23
Areas 400-52, 500-43 Luggage Rack 100-48
Service 100-38
HVAC 100-43, 400-60
M
I Magazines 100-30, 100-63
Maintenance 100-29, 100-38
Ice Container 100-45 Management 100-10, 100-16
Ice Machine 100-34, 500-16 Manager on Duty 100-13
Identity 200-6 Map 100-2, 100-67
Infant Supplies 100-40 Marketing Material 100-30, 100-47
Inspections vii, 100-19 Marketing Programs 200-1
Failed 100-20 Mattress 100-54, 500-28
Insurance 100-25 Mattress Pad 100-50
Construction Requirements 400-65 Mechanical Room 400-58
Interior Design Process 500-1 Media Hub 100-47
Internet Web Sites 200-9 Media Wall 400-11
Iron 100-45 Meeting Planner Kit 100-92
Ironing Board 100-45 Meeting Room 100-90, 100-93, 300-12, 400-24,
Irrigation 400-7 500-11
Meetings 100-15, 100-90
Meeting Space. See Meeting Room, Board Room,
K Conference Room
Menus and Beverage Lists 100-83
Keycards 100-23 Messages, Guest 100-3
King Suite 500-28 Microwave Oven 100-48
Kitchen 400-51, 500-42, 500-45 Mirror 500-30
Mouthwash 100-56
Movies 300-10
Mugs 100-45
L Music 100-31, 300-11. See also DMX MUSIC
Landscape Requirements 400-5 Distributed Audio Standards
Laundry
Guest 400-30, 500-16, 500-23
Service 100-42
Storage 400-52, 500-43, 500-45
Laundry Bag and Ticket 100-45
Legal/Life Safety Notices 100-30, 100-47
Life Safety Systems 100-22, 400-63
Lighting Levels 100-35, 500-31

N Public Restrooms. See Restroom

Public Space Circulation 400-27, 500-13
Nametag 100-11, 100-17 Public Space Finish Standards 500-20
Napkins, Dinner 100-91
Network Access Requirements 300-17
Newspaper 100-30, 100-63, 100-70
No Show Policy 100-76 Q
Note Pad 100-46 Qualified Vendors. See Vendors, Qualified
Quality Assurance 100-16
O
Office 500-40, 500-45 R
Administrative Staff 300-10, 400-49 Rack Card 100-30
Engineer/Maintenance 400-57 Radio 100-47
Manager’s 400-49 Ramps 400-4
Sales 400-50 Rates 100-74, 200-4
On-Demand Movies and Video Games 300-10 Reader Board 100-32
On Property Residence 100-37 Reception Desk 300-10, 500-23
Opening Requirements 100-16 Architecture and Engineering 400-14
Operating Supplies and Equipment (OS&E) 100- Interior Design 500-3
83 Protocol, Service, Appearance, Staffing 100-66
Orientation, Architectural/Owner 400-68 Team Member Training 100-13
Owner’s Awareness Workshop 100-14 Reception Lobby 400-13, 500-4
Refill Convenience Store 100-72, 100-86, 100-89,
400-17, 500-6, 500-23
P Reflect Dining 100-86, 400-19, 500-23
Refresh Recreation Center 100-60, 400-33, 500-
Paging 300-16 17, 500-23
Parking Area 100-27, 400-2 Refrigerator 100-48
PAR Levels 100-58 Refund 100-5
Payment 100-68, 100-76 Registration 100-67, 100-68
PBX 300-13 Relocation Policy 100-78
Pen 100-46 Reservations 100-74, 100-75, 100-77
Periodicals. See Newspaper, Magazines Residence 100-37
Pet Policy 100-7 Restroom
Phones. See Telephone Employee 400-47, 500-39, 500-45
Photography Standards 200-15 Public 100-33, 400-16, 500-5, 500-23
Pictures 500-22, 500-30 Rewards Program. See Choice Privileges Program
Pillowcases 100-51 Risk Control 100-22
Pillows 100-52, 100-53, 100-54 Rollaway Beds 100-41
Play Yards 100-40 Room Service 100-88
Plumbing 400-61
Point of Sale System 300-2
Pool 100-64, 400-35, 400-56, 500-19, 500-23
Porcelain Tile. See Tile & Base
Pre-Opening Requirements 400-76
Programs, Marketing 200-1
Project and Construction Management 400-65
Promotional Materials 100-47
Property Management & Reservation System 300-
1
Public Address Systems 300-16
Public Area Phones. See Telephones (House)

S Complimentary Accommodations 100-73

Employee Rate 100-78
Safe Deposit Boxes 100-21, 100-23 Facility Standards 100-27
Safe Deposit Room 500-23 Opening Requirements 100-16
Safes 100-24 Training 100-4, 100-10
Satisfaction Guarantee 100-12 Vehicle Drivers 100-81
Scent Program 100-34 Teamwork 100-2
Security 100-3, 100-22, 300-5 Telecommunications 300-13
Service Animals 100-7 Telephone 300-13
Service Marks & Usage 200-6 Etiquette 100-2
Service Standards 100-1 House 100-32, 100-60, 300-15
Shampoo 100-55 Switchboard 300-13
Sheets 100-50 Telephone Directory 100-47, 300-14
Shoe Mitt 100-56 Telephone Equipment Room 400-57
Shower Cap 100-56 Telephone Number List 100-24
Shower Curtain 100-55 Television 100-47
Shower Curtain Rod 100-58 Channel Guide 100-47
Signage 100-21, 100-28, 100-31, 200-12, 200- Channel Selection 100-7
20, 400-10 Refresh Center 100-63
Meeting Rooms 100-90 Tile & Base 500-21, 500-36, 500-44
Refresh Center 100-60 Tips 100-9
User Assumes All Risk 400-8 Tissue
Site 400-1 Facial 100-55
Smoking 100-29 Toilet 100-55
Soap 100-55 Towels (Terry) 100-57, 100-63, 100-65
Soap Dish 100-55 Tower Suites 400-40
Softgoods 500-30, 500-35 Training
Soundproofing 100-31 Director of Sales 100-15
Sound Transmission Coefficient (STC) 400-60 Emergency 100-24
Spa 400-33, 400-37, 500-17, 500-23 General Manager 100-14
Staff. See Team Members Owners 100-14
Stairs/Stairwells 100-33, 400-4, 400-29, 500-14, Team Members 100-4, 100-10, 100-16
500-23 Transportation Services 100-80
Standards Manual iv, v Trash Enclosure 400-2
Storage Areas 100-34, 500-6, 500-43, 500-45 Trash Receptacles 400-4
Storage Bag 100-53 Tumblers 100-45
Suitcases. See Luggage Two Bedroom Suite at Tower 500-28
Suite 100-6, 100-45, 300-9, 400-39, 500-28
Suite Service, Food & Beverage 100-88
Sundry. See Refill Convenience Store
Sundry Products. See Refill Convenience Store U
Swimming Pool. See Pool Unconditional Satisfaction Guarantee 100-12
Switchboard 300-13 Universal Service Standards 100-1
System Information 400-60 Upholstery Fabric 500-21
T
Tablecloths 100-91
Table of Contents iv
Table Settings 100-91, 100-95
Team Members
Appearance and Grooming 100-11
Behavior 100-1, 100-11

V
Vanity Kit 100-56
Vans. See Vehicles
Vehicles
Graphic Standards 200-19
Transportation Services 100-80
Vending Areas 100-34, 400-31, 500-16, 500-23
Vendors, Qualified 100-82, 100-93, 100-95, 200-
20, 300-2
Ventilation 400-60
Vents 100-44
Vestibule 400-11, 500-2, 500-23
Video Cabling Infrastructure 300-8
Video Games 300-10
Voice, Data and Video Cabling Infrastructure 300-
8
Voice Mail 100-2, 300-12, 300-15
Voice Messaging Systems. See Voice Mail
Vouchers, Cash Value Coupons 200-4
W
Waiver Requests 100-21
Wake-up Calls 100-4
Wall Covering 100-44, 500-20, 500-31, 500-32,
500-37, 500-44
Walls 100-44
Wash Cloth 100-58
Wastebasket 100-45, 100-56
Water, Bottled 100-63
Water Cooler 100-63
Web Sites 200-9
Welcome Area 400-11, 500-2
Welcome Call 100-69
Window Covering 100-44, 500-21, 500-31
Windows 100-44
Work Room 400-48, 500-40, 500-45
Written Communications 100-2
Y
Yellow Pages 100-47

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CAMBRIA SUITES

Effective February 1, 2009

ALL RIGHTS RESERVED.

NEITHER THIS BOOK NOR ANY PART THEREOF MAY BE

©2009 Choice Hotels International 050409

Preface and Introduction

100 Rules of Operation

200 Marketing and Brand Identity

300 Information Technology and Telecommunications

C A mbria S uites | E ffective F ebruary 1 , 2 0 0 9 ii

400 Architecture and Engineering

500 Interior Design

C A mbria S uites | E ffective F ebruary 1 , 2 0 0 9 iii

How To Use This Manual Electronically

Choice Hotels International

C A mbria S uites | E ffective F ebruary 1 , 2 0 0 9 iv

C A mbria S uites | E ffective F ebruary 1 , 2 0 0 9 v

Corrections, Additions and Deletions

C A mbria S uites | E ffective F ebruary 1 , 2 0 0 9 vi

About This Manual

Each section begins with a table of contents for a quick reference.

C A mbria S uites | E ffective F ebruary 1 , 2 0 0 9 vii

C A mbria S uites | E ffective F ebruary 1 , 2 0 0 9 viii

©2009 Choice Hotels International 020909

100 Rules of Operation

101.00 Universal Service Standards . . . . . . . . . . . . . . . . . . . . . . . . . 100-1

102.00 Organizational Management and Training . . . . . . . . . . . . . . 100-10

103.00 Quality Assurance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100-16

C A mbria S uites | E ffective F ebruary 1 , 2 0 0 9 100-ii

104.00 Safety, Security & Risk Control . . . . . . . . . . . . . . . . . . . . . . 100-22

105.00 Universal Facility Standards . . . . . . . . . . . . . . . . . . . . . . . 100-27

106.00 Housekeeping & Maintenance Services . . . . . . . . . . . . . . . . 100-38

C A mbria S uites | E ffective F ebruary 1 , 2 0 0 9 100-iii

106.17 Guest Suite Linen & Bedding . . . . . . . . . . . . . . . . . . . . . . 100-49

107.00 Refresh Center . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100-60

108.00 Reception Desk . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100-66

C A mbria S uites | E ffective F ebruary 1 , 2 0 0 9 100-iv

109.00 Rate Strategy & Reservations . . . . . . . . . . . . . . . . . . . . . . . 100-74

110.00 Transportation Services . . . . . . . . . . . . . . . . . . . . . . . . . . . 100-80

111.00 Universal Food & Beverage Standards . . . . . . . . . . . . . . . . . 100-82

112.00 Banquets and Meetings . . . . . . . . . . . . . . . . . . . . . . . . . . . 100-90

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101.00 Universal Service Standards

101.01 Cambria Style – Passionate Service

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101.03 Written Communications

101.04 Telephone Etiquette

• Greeting callers by name (when the name is known).

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• Thanking the caller for his/her interest after the call.

Suite Number Security over the Telephone

101.05 Guest Messages

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101.06 Wake-up Calls

101.07 Cambria Pledge – Unconditional Guest Satisfaction Guarantee

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