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CA Brand Standards Manual
CA Brand Standards Manual
S TA N DA R D S M A N UA L
Index
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If you have any questions about this electronic version or about the content of this manual, please
contact Senior Director, Cambria Suites Brand Management:
Preface
General
The Cambria Suites Rules & Regulations Manual (“Standards Manual”) has been developed
to provide the Licensee with the required minimum standards, procedures, rules, regulations,
policies and techniques of the Cambria Suites® hotel system. These requirements are subject
to change, amendment or supplement periodically by Choice Hotels International (“Choice”).
Choice Hotels International has the responsibility to ensure compliance with, and the authority
to grant exceptions to the standards as it deems appropriate and in the best interest of the
Cambria Suites hotel system.
To achieve and maintain high standards of quality, service and associated goodwill for the
Cambria Suites hotel system, it will be essential that the Licensee adhere strictly to all elements
of the Cambria Suites hotel system including, without limitation, the Standards Manual and
the license agreement. The Licensee must comply with and maintain the standards at a level
equal to or greater than the requirements set out in the Standards Manual. Violation of
any of these standards by the Licensee could be deemed a substantial and material violation
or default of the license agreement, and it would be the responsibility of Choice Hotels
International to take the necessary action to protect the integrity of the Cambria Suites hotel
system.
Code Compliance
Throughout these Rules & Regulations, there are obligations on Licensees to comply with all
applicable laws, regulations and codes, such as life safety, building, and health codes. It is not
within the scope of reviews/inspections of hotels by Choice Hotels International to determine
the Licensees’ compliance with such laws, regulations and codes, nor does Choice have the
knowledge or expertise to make such determinations. Choice relies solely on representations
from Licensees that their hotels are in compliance.
Ownership
This document is the property of Choice Hotels International and must be surrendered to
Choice Hotels International upon request.
Interpretation
Questions regarding the contents of these Rules & Regulations should be directed to the
Cambria Suites Brand Management department at Choice Hotels International. Improper
interpretation on the part of the user will not be considered as an acceptable reason for non-
compliance.
Revisions
Amendments or revisions to the Rules & Regulations must be incorporated into this Manual
upon receipt from Choice Hotels International. Superseded pages should be removed and
discarded when so advised by Choice Hotels International.
Introduction
Cambria Suites by Choice Hotels…Where Style & Lifestyle Meet
The Cambria Suites is an upscale, select service, all-suite brand that competes directly with the
premier brands at the lower upscale market.
All aspects of the Cambria Suites hotel have been designed to take advantage of new trends
in lodging, reflecting the expectations of guests who want to carry their lifestyle with them
when they travel. Offering the latest technology surrounded by a sophisticated, contemporary
design that is both stylish and comfortable creating the ideal combination of form and
function. The design is just the starting point for Cambria Suites. The experience is enhanced.
The high quality of guest service is the most important factor that makes our guest’s
experience memorable and makes up a large part of what makes Cambria Suites a premier
brand. The experience is further enhanced by the high quality amenities as well as Food &
Beverage options such as the state-of-the-art fitness center, Bath & Body Works personal bath
amenities and Wolfgang Puck barista bar.
The reliability and consistency of the Cambria Suites hotel system to deliver a strong
product combined with high-quality services and amenities will be maintained by the
use of standards captured in this Rules & Regulations Manual. This Standards Manual,
which is a fluid document that evolves with the brand, has been designed to establish
the minimum requirements for the construction, furnishing and operation of a Cambria
Suites Hotel.
Choice Hotels International provides the Rules & Regulations Manual for your use and
reference during the term of your license agreement. Periodic inspections of the hotels in
the system will be conducted to ensure compliance with the terms and standards set forth
in this Manual.
By working together, the Cambria Suites brand will be able to not only compete but lead
the way which others will follow.
When searching for a specific item, first identify the topic to which that item is related. For
example, if you wish to know if a complimentary newspaper is required, you would first
determine that you are asking a hotel operations question. Then you would consult the Rules
of Operation section’s Table of Contents to determine on what page your information resides.
As many regulations affect other standards, we have included cross-references to those
related sections throughout this Standards Manual when appropriate. This will ensure
that you will have complete information on any topic.
Contacts
In order to assist you with questions that you may have as you use this Standards Manual,
please contact the Senior Director, Cambria Suites Brand Management at the address listed
below:
Choice Hotels International
10720 Columbia Pike
Silver Spring, MD 20901
Tel: (301) 592-6100
Additional contact information is provided within each section where necessary. For all
other questions, contact your Hotel Performance Support Director.
service to all our guests. Because Cambria Suites competes in the upscale lodging segment, our guests
expect upscale service. In fact, you might say that service is our most important amenity. Without
professional, enthusiastic, attentive service, the other qualities of Cambria Suites hotels would be greatly
diminished. It is always more costly to acquire new guests than to meet and exceed the expectations of
current guests.
• A professionally produced property map showing locations of guest suites, event space,
Reflect food and beverage areas, Refresh fitness center, Refill sundry shop, elevators, stairs,
vending, etc., must be available and provided to guests requesting directions.
• All administrative voice mail is to be checked throughout each day and messages promptly
returned but under no circumstances should the calls be returned any later than by the end
of the next calendar day.
101.02 Teamwork
To provide a truly outstanding experience for our guests, teamwork is critical. Each team
member is to demonstrate teamwork during interactions with other employees by:
• Planning for action and sharing information with co-workers.
• Asking for help and proactively offering to help other employees when there is a need.
- Stating your name and identifying the hotel (for outside calls) or the department (for
inside calls).
When placing callers on hold, a positive, professional and courteous image must be projected
by:
• Always asking the caller’s permission and waiting for a response prior to placing the caller
on hold. Upon returning to the line, begin the conversation by thanking them for holding.
• Never placing a caller on hold for longer than one minute without updating the caller. If
the guest is required to wait for more than three minutes, offer a return call noting the
information on a reservation callback form (if appropriate).
When transferring a caller, a positive, professional and courteous image must be projected by:
• Never screening (asking for the caller’s name) telephone calls received at the switchboard.
• Explaining that the call will be transferred
• Announcing a call transfer to the receiving party if the guest’s name is known (though calls
should never be screened) or has been provided (unless the caller is advised of voice mail).
• Communicating the necessary details to the receiving party so he/she is able to provide
customized services and the caller does not have to explain the request again.
Event Guest
• Employees place messages in an envelope with the guest’s name clearly indicated.
• If the guest is attending an event at the property, the message is delivered to the meeting
room or other designated area (during normal business hours) within 15 minutes of the
call.
• Messages for event guests received outside of event hours are held at the Reception Desk.
• If the problem is not resolved within this time frame or if Customer Relations intervention
is required to resolve the complaint to the guest’s satisfaction, the hotel will be charged an
intervention fee, in addition to any cash refunds or complimentary stay vouchers issued to
ensure/promote total guest satisfaction.
• The CRD reserves the right to automatically resolve guest complaints to the satisfaction of
the guest and will bill the hotel franchisee accordingly if any of the following has occurred:
- Guest received no response at all from hotel management.
- Response was unsatisfactory to the guest and/or was received late (anytime after the 48
hour period has elapsed).
- Hotel management accepted no or partial responsibility for a problem when it was
clearly in the wrong, does not comply as agreed when mediating with CRD and/or fails
to assist CRD when requested.
• Should hotel management wish to appeal a CRD decision regarding their guest’s
complaint, a member of the Cambria Suites Brand Management Team will be available to
review the case and discuss it with them.
• When Customer Relations issues a refund or complimentary voucher, the hotel responsible
for the complaint will be responsible for the cost of these refunds/complimentary vouchers
and will be invoiced accordingly.
• In certain circumstances, and in the interest of maintaining the excellent reputation of all
Cambria Suites hotels, CRD reserves the right to issue a refund or a cash value coupon
(CVC) as a gesture of goodwill to the guest, at no charge to the franchisee.
• In the case of either late or no response from the hotel management, CRD will add the
notation of “unresponsive hotel” to their property records. In the event that any Cambria
Suites property accumulates six (6) “unresponsive hotel” complaints in a 12-month period,
that hotel will be considered to be in serious violation of brand standards and will be
forwarded to the Cambria Suites QA Committee for possible default and termination.
• All guest complaints, compliments and inquiries received in a written form via letter,
comment card or email must be responded to in writing no later than one business day
from receipt. If received via email, response may also be via email. All other written
responses must be typed or computer generated on the hotel letterhead and written in
a professional manner. If it was a complaint or concern, a thank you should be included
in the response to the guest for bringing the matter to your attention. Even if the guest
requested to be contacted by phone, the hotel should follow up the returned phone call
with a brief note in writing.
• A copy of all responses must be maintained on property for one full calendar year from
the date of the original complaint, and must be available for review upon request by an
authorized agent of Choice Hotels International.
• It is important for team members to understand that the Cambria Pledge program is not
simply a “money back” program, but rather a set of standards intended to help prevent
problems from the onset and to provide steps for quick problem resolution.
• Cambria Pledge Invocation (CPI) report must be completed for each guarantee invoked.
Ensure that CPI Report information is transmitted to the Choice Hotels corporate office
during each night’s audit.
• Maintain on property a Cambria Pledge Invocation Report file, which must include
copies of completed CPI reports and back-up documentation, and any other pertinent
information related to the Cambria Pledge.
• The Cambria Pledge must be displayed in all guest suites on the appropriate collateral as
specified by the Cambria Suites Brand Management.
Team members should use the Cambria total guest satisfaction techniques to assist guests at all
times and resolve any issues.
All Cambria Suites properties are to be compatible with all aspects of the Americans with
Disabilities Act (ADA). It is important to obtain current requirements, as the ADA may
change. For further information, please contact the ADA via telephone at 1-800-514-0301,
1-800-514-0383 (TTY) or online at www.ada.gov.
Entertainment
International
Kid Friendly
Network
Movies
Sports
News
Minimum All* 3 14 1* 1 2* 1
Required
CNN Headline
ABC USA HBO Disney ESPN Telefutura
News
CBS CNBC TNT Showtime ABC Family ESPN2 Univision
NBC MSNBC TBS Starz Nick ESPN Classic Telemundo
Fox CNN Spike Cinemax TVLand Fox Sports
The Movie
PBS Fox News LIFE Channel
The Weather FX
Channel
WGN
History
Discovery
A&E
HGTV
TLC
Travel
AMC
TMC
Comedy
Central
SCI-FI
BIO
Food
Network
MTV
VH-1
CMT
GAC
Bravo
* must be in HD
• Additional management positions recommended include but are not limited to:
- Maintenance Engineer/Supervisor
- Reception Desk Manager/Supervisor
- Sales Manager
• Every Cambria Suites hotel must have a full-time General Manager who may not hold that
position at another hotel. Full-time is equivalent to spending a minimum of 40 hours per
week at the hotel. The General Manager must have at a minimum two years experience
as a General Manager or an assistant General Manager of a Cambria Suites or equivalent
hotel (lower upscale segment or above). A qualified General Manager must be on board
full time a minimum of four (4) months prior to the opening of the hotel and within three
(3) months of the position being vacated, or a competent management company must
be employed with no less than a two-year management contract. (Cambria Suites Brand
Management Team reserves the right to approve all management companies.) The General
Manager must be able to communicate with guests in English, as well as in the official
language of the country in which the hotel operates. If the General Manager also holds
the position of area/regional manager over several hotels, the General Manager’s base
hotel must have a full-time Property Manager. This Property Manager must be trained and
empowered to make decisions regarding guests and employees. The Property Manager
must be certified in the General Manager Leader Program within ninety (90) days of
assuming that position.
• To ensure the minimum work experience requirements for the position are met, the
resume/work history of the prospective General Manager must be submitted to Cambria
Suites Brand Management for review. If the minimum work experience requirements are
not met, the candidate may not hold the position of General Manager of a Cambria Suites.
• Cambria Suites Brand Management must be notified in writing within 10 days of a change
in management companies/ownership or General Manager at a Cambria Suites hotel using
one of the following options: Fax to 301-592-6624 or send to Cambria Suites Brand
Management, 10720 Columbia Pike, Silver Spring, MD 20901. You may also send an
e-mail to cambria_suites_qa@choicehotels.com.
• Every Cambria Suites hotel must have a full-time Director of Sales on site. Full-time is
equivalent to spending a minimum of forty (40) hours per week dedicated specifically to
the hotel sales effort. The Director of Sales must have at a minimum two years experience
as a Director of Sales or Sales Manager of a Cambria Suites or equivalent hotel (lower
upscale segment or above). A qualified Director of Sales must be on board full time a
minimum of five (5) months prior to the opening of a hotel and employed within three
(3) months of the position being vacated or a competent management company must
be employed with no less than a two-year management contract. (Cambria Suites Brand
Management Team reserves the right to approve all management companies.).
The Director of Sales must be able to communicate with guests in English as well as in the
official language of the country in which the hotel operates. If the Director of Sales also
holds the position of an area/regional Director of Sales over several hotels, the Cambria
Suites must also have a full time (40 hours per week dedicated especially to the Cambria
Suites) Sales Manager. The Sales Manager must be trained in all Cambria systems and
Director of Sales Training, and empowered to make decisions for the hotel.
• To ensure the minimum work experience requirements for the position are met, the
resume/work history of the prospective Director of Sales must be submitted to Cambria
Suites Brand Management for review. If the minimum work experience requirements are
not met, the candidate may not hold the position of Director of Sales of a Cambria Suites
hotel.
• All team members must be knowledgeable of and able to effectively operate the appropriate
Cambria technology systems (such as Profit Manager, Property Management Systems,
Central Reservation Systems, Point of Sale Systems), as well as other equipment used to
perform their job responsibilities.
• Employees in all areas are expected to be aware of and able to articulate directions to and
from the property, airport transportation options, parking options, check-in and check-out
times, retail options, local dining options, current promotions and special group needs.
• When requested, employees must provide guests with accurate information on local
points of interest such as medical facilities, shopping areas, banking, places of worship,
entertainment, etc., and driving directions/transportation options to and from the
property and places of interest.
• Employees are expected to notify guests in advance of unavailable services, products, closed
facilities and delays and assist guests with arranging alternative services.
• Employees are required to use property computers, fax machines and networks in
compliance with Cambria Suites and local owner requirements.
• Employees must be knowledgeable of the other brands that belong to the Choice Hotels
International family of brands.
• All hotel team members must receive annual Safety & Emergency training in handling
emergency procedures as well as fire safety and fire extinguisher operation within thirty
(30) days of hire. At a minimum, the training must include fire safety, fire extinguisher and
evacuation procedures. Additionally, the training must include basic emergency procedures
that may be specific to the hotel’s location. Team members must be recertified annually.
• All employees who serve alcohol, or supervise employees serving alcohol, must successfully
complete a nationally recognized alcohol awareness training program within 30 days of
beginning employment. The Educational Institute of the American Hotel and Lodging
Association, The National Restaurant Association, and TIPS (Training for Intervention
Procedures by Servers) offer alcohol awareness training programs. The hotel must maintain
appropriate certification records for applicable employees.
• All team members who work or assist in the food & beverage area must successfully
complete safe food handling training. The Educational Institute of the American Hotel
and Lodging Association and The National Restaurant Association have certified programs
which are acceptable to use for this purpose.
102.09 Documentation
Mandatory training must take place and should be documented for your records. Quality
Assurance will check for overall knowledge and understanding of the brand story and the
ability to provide exceptional service through discussions with your team using an open round
table format.
us. These quality assurance standards help ensure consistency at individual hotels as well as throughout our
brand, reinforcing our commitment to superior quality and strengthening our brand.
Up to 130
Required Staffing Positions 131-175 176+
Suites
Front Desk Agents* 4 5 6
Night Auditors 2 2 2
Room Attendants/Laundry 6 8 10
Cooks** 3 4 4
Servers/Baristas/Bartenders (total) 6 7 8
Maintenance Technicians 1 2 2
• Appropriate hotel level staff must be trained in the following areas prior to arrival of brand
training certification team. Please reference Organizational Management and Training,
section 102.00, and the QA Training Checklist for further information on the training.
- Cambria Suites University eLearning (online training courses including but not limited
to Brand Service & Culture, Job Skills, etc.)
- Hotel team orientation/Hotel Operator’s rules and policies (including items such
as employee handbook, job duties, benefits program, pay periods, smoking policy,
schedules, clock in and out, etc.)
- Fire Safety/Fire Extinguisher Training
- First Aid
- CPR
- HAZMAT/BBP
- Emergency Procedures Manual Training
- Alcohol Awareness
- Food Safety & Sanitation
To ensure the hotel is ready to receive guests and provide the high quality experience our
guests expect, the following items (though not a complete list) are required to be eligible
for opening. These are in addition to the staffing and training pre-requisites listed in Hotel
Opening Staff Pre-requisites and Brand Training Certification, section 103.01:
• Qualified General Manager has been hired and working full time (4 months prior).
• Qualified Director of Sales has been hired and working full time (5 months prior).
• All fire and safety systems testing must be successfully completed (14 days prior).
• All FF&E and OS&E must be on site and installed except the OS&E in guest suites which
needs to be in progress and able to be completed prior to opening.
• Kitchen equipment must be in place, tested and operating properly (14 days prior).
• All interior construction must be completed (limited final punch work can still be in
progress until 5 days prior to opening).
• All public space and a minimum of 95% of suites must be guest ready (5 days prior).
• All technological and mechanical systems must be installed, tested and functioning properly
including HSIA (10 days prior except the Property Management System and Point of Sale
system which are installed minimum of 3 days prior).
• Exterior of building and all grounds/landscaping must be complete (2 days prior).
• All required interior and exterior signage in place (5 days prior).
• All building inspections, certifications and code requirements have been successfully
obtained and/or met (14 days prior). All such documentation is available for inspection by
a brand team representative.
• The hotel is in compliance with all federal, state and local requirements (1 day prior).
• All brand standards are in place (1 day prior).
• A valid liquor license is required (7 days prior).
• eHOG submitted and loaded in the system (60 days prior).
• Submission of required proof of insurance and ADA compliance (7 days prior).
103.07 De-Identification
Upon termination of the Franchise Agreement for any reason, the hotel must remove any and
all signs, materials, collateral and other items containing the trademarks, logos, cartouches,
insignias and the like of Cambria Suites, Choice Hotels International and/or Choice
Privileges. All proprietary manuals, guides, tools, recipes and the like must be returned to
Cambria Suites Brand Management. All of the items identifying the hotel must be removed
on the effective date of termination. Any and all permissions to use any of the brand names
immediately cease upon the effective date. These and other requirements will be outlined in
the termination notification.
including insurance authorities, local safety officials and other experts must be consulted. Nothing in these
Brand Standards should be construed as limiting the life safety systems and procedures needed.
104.04 Keycards
• Replacement keycards should not be issued to a guest without positive identification.
• Suite numbers should not be imprinted on guest suite keycards.
• Non-Cambria advertising is not permitted on keycards.
• Electronic keycards must be imprinted with the approved Cambria artwork and the
Cambria Suites CRS toll free number and Web site only.
• Specific property information (including but not limited to secondary name, address,
telephone number or suite numbers) may not be printed on or affixed to keycards in any
fashion.
• Emergency access must comply with local laws. If a key is lost, access to the box is obtained
by strict adherence to local laws, using an outside bonded locksmith to drill open the box,
with a property employee present as a witness.
• If in room safes are available in each suite, the required number of safe deposit boxes is
reduced to one (1) box per twenty-five (25) guest suites.
• Additional Requirements/Notes
- Thirty (30) days written notice of cancellation.
- Notify in writing if liquor liability is not applicable.
- Notify in writing when only one location is covered on policy.
- Limit requirements can be obtained with primary and umbrella combination.
- If personal property and/or sign are leased from Choice Hotels International, evidence
naming Choice Hotels International as Loss Payee or Mortgagee.
reason, it is vital that the exterior and interior of every property be designed and maintained to meet
Cambria specifications and high standards. All Cambria Suites employees should take pride in every area and
every aspect of the hotel, not just the areas in which they work.
• Ash urns and waste receptacles are required to be conveniently located adjacent to all
property entrances.
• Receptacles are always emptied well before debris overflows or is apparent.
• Walkways must be lighted sufficiently, be kept free of debris, litter and obstructions, and be
well maintained.
• Walkways must be kept clear of ice and snow during periods of inclement weather.
105.04 Flags
• The U.S. flag (as well as the native country’s flag if not in the US), State flag and Cambria
Suites flag must be flown and in good condition.
• The flag poles must be in a visually prominent area in close proximity to the main entrance.
The poles must be positioned so that the flags cannot touch or wrap around an adjacent
pole. The location and height of the flag poles are site specific and must be submitted in
advance for review and approval.
• If two (2) flag poles are used, the poles are to be of equal height. In this case the US flag is
to fly on a pole with the state flag flown beneath it. The second pole is to fly the Cambria
Suites Brand flag. If three (3) poles are used, all of equal height, the U.S. flag is to be flown
on the pole to the leftmost position as you are looking at the entrance to the building,
followed by the state flag on the pole to its immediate right and followed further by the
Cambria Suites Brand flag on the rightmost pole. The State and Brand flags must be
4' x 6'; the US flag must be 5' x 8'.
• If the hotel location is outside of the U.S., the national flag of the hotel location should be
flown at the same height and is to be of the same size as the U.S. flag. The state, province
or local flag is to be of the same size and flown at the same height as the brand flag. In
this case either two (2) or four (4) flag poles are to be used. If four (4) flag poles are used
they should be at the same height with the U.S. flag flown on the leftmost pole as you are
looking at the entrance to the hotel followed to the right by the flag of the native country
and then the state or provincial flag and lastly the Cambria Suites flag on the rightmost
pole. If two (2) poles are used the leftmost pole (as you are looking at the entrance to the
hotel) should be the U.S. flag with the brand flag underneath it. The rightmost flagpole
should fly the native country’s flag with the state or provincial flag under it.
• Flags are to be flown continuously and must be illuminated at night and during inclimate
weather or overcast skies. It is required that the lights be on a photocell sensor to ensure
they are properly illuminated. When the flags are raised and lowered, proper care must be
used when doing so.
• Doors
- Doors have no visible chips, scratches, cracks, dust or stains.
- Tracks and door frames are clean and work properly.
- Each door is required to have a door bumper to protect the wall finish.
* No signs, memos, notes or similar may be posted on the front desk or within sight of the
guests. All such material/information is to be stored on the computer or in binders.
The lobby area may contain the current daily newspapers in limited numbers on the coffee
tables. There may be no more than two (2) newspapers or periodicals on any one coffee
table. All newspapers and periodicals must be in like-new condition.
The televisions in the lobby (media wall and bar) must be on a news or sports channel
at all times. Closed captioning should be used on both and the volume should be set at
low levels. The TV at the media wall must remain on at all times. The TV at the bar must
remain on during breakfast and dinner hours of operation.
• Licensee Lobby Posting — The Licensee statement plaque must be posted in the lobby,
in a conspicuous location visible from the Reception Desk. The required wording of the
plaque is:
“This hotel is owned and operated by [insert name of Licensee] under license from Choice
Hotels International, Inc.”
It is highly recommended that the Licensee Statement plaque be displayed on the sidewall
of the Reception Desk area to ensure maximum visibility to the guest.
• Furnishings and Décor — All lobby furnishings and décor elements must meet Cambria
specifications. A variety of well-appointed, intimate seating areas must be available in the
lobby area. The comfortable, open lobby space with club lounge seating and a large Media
Wall is required to be immaculate, regardless of the time of day. The Media Wall must be
set to appropriate channels and volume. Guests do have the ability to adjust the channel
selection. Staff monitors the channel selection/volume and resets as guests leave the
viewing area.
• Business Center Area — Each hotel is required to have in the designated area of the
lobby the Cambria Suites Business Center solution hardware and software. The Business
Center area is to be equipped with the specified Cambria Suites hardware and software
solution made available through Uniguest, Inc. See Information Technology and
Telecommunications Standards, Guest Business Center Solution, section 303.01.
• Interior Signage — Signage in the lobbies, guest corridors, meeting rooms event space,
Refill, Reflect, Refresh, and other guest areas are required to be in place and be clear,
concise and uniform throughout the property.
- All signage must be professionally produced. Hand-written signs are not allowed.
- Emergency signage must be properly placed and sized in accordance with local laws.
- Signage must comply with state and local health and public safety regulations and
requirements.
- Signage must be mounted in clearly visible, well-lit areas.
- Suite numbers are installed on the wall adjacent to the latch side of the entry door at a
height of 60" on center, above the finished floor.
• Air Quality and Temperature — Air quality must always be clean, fresh and maintained at
comfortable temperature levels.
• Music and Soundproofing
It is required that Cambria Suites properties have brand specified integrated audio
entertainment in the following common areas:
- Porte-cochere including main exterior entrance walkway
- Reception desk/reception area
- 2-story lobby area
- Public restrooms
- Reflect Dining
- Outdoor dining area
- Barista Bar
- Refill Marketplace
- All meeting/board/conference rooms
- Corridor to conference/meeting facilities
- Fitness center
- Pool area including any exterior patio/deck.
- Elevator landings on guest room floors
• Reader Board
- A brand specified reader board must be prominently displayed in the lobby on the
Reception Desk.
- The reader board lists accurate, up-to-date information regarding the times and
locations of daily events and is presented in a professional manner. No hand written signs
of any sort are permitted.
• House Telephones
- Telephones must be clean, well maintained and in good working order.
- Each guest suite floor is required to have a house phone in the elevator lobby or other
central entry point, which dials directly to the Reception Desk, not the guest suites.
These phone extensions must be able to be clearly identified at the switchboard as to
their location in the hotel. See the Operating Supplies & Equipment Rooms Manual for
specifications.
• ATM
If desired, an ATM may be provided if it is built into the wall to coordinate with the
decor in a separate area away from the Reception Desk and main reception area or it may
be placed in a vending area. Plans for ATM design and placement must be submitted to
Cambria Suites Design and Construction department for review and approval.
• Elevators
- Elevator service must be timely.
- Public elevator wall, floor, window and ceiling surfaces are always clean and polished.
- The elevator trim, moldings, handrails, etc., must be in good repair.
- The emergency phone/intercom and automatic doors must be working properly.
- All elevator door tracks must be clean.
- Elevator lighting must be maintained at a comfortable level. Elevator floor markers must
work properly and be illuminated. Elevator push buttons must be illuminated and clean.
- The temperature and air circulation inside the elevator must be at comfortable levels.
- Interior signage for the elevators must be in place and uniform.
• Stairwells
- Stairwell flooring is required to be slip resistant and must not present tripping hazards.
- Signage for the stairwells is required to be in place and be clear, concise and uniform
throughout the property.
- Stairwells are not to be used for permanent or temporary storage areas, and must be well
maintained and meet all local fire codes.
• Public Restrooms
- Separate public restrooms are required in each Cambria Suites property.
- Restrooms are sized to meet the demand of public areas including the lobby and
meeting rooms.
- Unisex restrooms are acceptable only in the pool area and only if compliant with local
codes and approved in writing by Choice Hotels International.
- Public restrooms must always be crisp and clean, including vanity, floors, stalls, sinks,
soap dispensers, and mirrors.
- Sink areas should be kept dry.
- Debris must be not evident and waste receptacles must be emptied well before waste
overflows.
- Ventilation systems must always work properly and the air quality must be fresh.
- Each restroom is required to contain the specifed framed vanity mirror.
- Public restrooms guest supplies include:
- Two-ply facial tissue enclosed in box/dispenser
- Top quality washroom paper towels
- Lotion soap in permanent dispensers, convenient to all basins is required. An
adequate supply of soap is maintained at all times.
- A double roll toilet tissue dispenser in each stall
- Two rolls of facial-quality toilet tissue per stall
- Feminine sanitary product receptacle per stall (ladies’ room) and one dispenser per
ladies’ restroom
- Integrated paper towel dispenser and waste unit is required unless contrary to local
code.
- An adequate supply of paper towels is maintained at all times.
- Electric hand drying devices may be available in addition to the paper towels.
- Baby diaper changing station in both men’s and ladies’ restrooms
- Each stall has a door with an operable privacy lock. Hooks are available in each stall.
• Corridors
- Enhanced furnishings, artwork/mirrors and wall fixtures should be placed in the
corridors as appropriate.
- Corridors are kept neat, clean and unobstructed.
- Housekeeping closets, linen rooms, storage areas must be secure.
Laundry and trash chutes must be self-closing and self-locking. The corridor
environment must be comfortable (lighting levels, air quality and temperature).
• Storage Areas
- Back-of-the-house storage areas must be properly maintained, clean and in good
condition.
- Storage areas must not be overly stocked with items that would cause safety concerns.
- Storage areas are required to have proper lighting.
- Storage areas must be properly secured.
FOOT-CANDLE RANGE
GUEST CONTACT AREAS (unless otherwise stated,
measurements are taken at
36" AFF)
EXTERIOR
Exterior Paths and Walkways 8-12
Surface Parking Areas
Drive Entrances 10-25
Drive Aisles 5-10
Parking Slots 5
Parking Structures
Entrances 10-25
Traffic Lanes 10-15
Parking Slots 2-5
Stairwells 20-25
Sundry Shop 50
INTERIOR PUBLIC SPACES
Main Entrance 20-30
Lobby (measured at surface of lobby seating group) 20-30
Lobby - Business Center area (measured at surface of table) 30-40
Lobby - Media Wall (measured at surface of seating) 15-30
Reception Desk (measured at surface of counter) 40-70
Guest Elevator & Foyer 20
Guest Corridors 20
Vending 25
FOOT-CANDLE RANGE
GUEST CONTACT AREAS (unless otherwise stated,
measurements are taken at
36" AFF)
FOOT-CANDLE
RANGE
BACK OF HOUSE AREAS (unless otherwise stated,
measurements are taken at
36" AFF)
Administrative Offices 50
Stairwells 20-25
Housekeeping Storeroom 50
Storerooms 20-30
105.11 On Property
Hotel staff shall not reside in the hotel.
fresh-looking and properly stocked suite is essential to a positive guest experience. As a brand and as a
member of the local community, it is also important that we take an environmentally responsible approach
to housekeeping while ensuring that our guests receive a meticulously clean and well maintained suite. It
is important to note that, without a high level of housekeeping, a property will not be allowed to continue
• Full housekeeping services are to be performed daily for every occupied suite unless the
hotel qualifies to participate in the Cambria Suites Environmental Program. If a hotel
qualifies to participate in the environmental program and chooses to do so, they must use
the approved conservation collateral available through Cambria Suites Brand Management.
This collateral consists of two guest room pieces (one for terry and one for linen). The
linen reuse card must be placed on the nightstand in plain view of the guest or on the bed
pillow of each bed. The terry reuse card must be hung on the main towel rack in plain
sight of the guest. This permits the hotel to use the following housekeeping standards in
the guest suite:
- Used terry is required to be changed every third day of a guest’s stay and in any of these
circumstances:
- Upon checkout
- When the terry is on the floor or in the bathtub
- When the guest requests to have their terry changed by notifying Housekeeping,
Guests Services or any other hotel team member.
- If the terry is stained or damaged
- If the room is discrepant in any way
- Used linen is required to be changed every third day of a guest’s stay and in any of these
circumstances:
- Upon checkout
- If a guest requests their linen be changed by placing the conservation program card
on the pillow or by notifying Housekeeping, Guests Services or any other hotel team
member
- If the linen is stained or damaged in any way
- If the room is discrepant in any way
• If the hotel does not qualify or chooses not to participate in the Cambria Suites
Environmental Program, terry and linen must be changed on a daily basis instead of every
third day as noted above. All other requirements remain the same.
• An average of “three-PAR" stock of terry and guest room linens must be available at all
times. PAR is a standard unit of measurement for the inventory required for each available
room. Three-PAR refers to the number of items, or turns, of inventory needed. Linen/
Terry PAR/ turns are typically as follows: one complete PAR/turn is being used in the
guest suites, a second complete PAR/turn is located in the laundry, and the final PAR/
turn is secured in storage, to be pulled as needed. Required par stock of additional items as
follows:
- Pillows – Minimum par stock of 25% of total number of suites must be maintained for
both types of brand specified pillows.
- Blankets – Minimum par stock of 25% of total number of each bed type
- Mattress Pads – Minimum par stock of 25% of total number of each bed type
• These other housekeeping tasks are required to be performed daily in each suite:
- Vacuum and sweep carpets and floors
- Mop floors as needed
- Dust, brush, polish and vacuum furniture
- Dust and clean lamps, room decorations, appliances and structural design surfaces
(i.e., light sconces, artwork, window sills, vents)
- Clean telephones and remote controls
• In addition to guest suites, all public spaces must be regularly cleaned and maintained to
ensure that a fresh, clean and appealing product is presented at all times.
Cambria
Item Size Quantity
Logo
Cambria
Item Size Quantity
Logo
8"W x
Coffee & Tea Presentation Tray – Black 1.5"H x Not
One (1)
ABS Plastic Tray with non-slip rubber feet 10.5"L Permitted
min
3.5" x 8"
Note Pad – The brand specific note pad
– minimum
must be placed on the desk and at the Two (2) Required
10 sheets/
night stand which contains the phone.
pad
Cambria
Item Size Quantity
Logo
Cambria
Item Size Quantity
Logo
* NOTE: Portable luggage racks must be available upon request. These are required to be
finished wooden racks with webbing straps, minimum size 17"l x 25"w x 19"h. Minimum
quantity must be equal to 10% of the suite count.
QUEEN
Style Tailored Inverted (5) Pleats
Content 100% Polyester FR
Size 60"W x 80"L x 15" Drop
Pattern Koni Nani
Lining Optional
Platform Decking 70/30 Polyester Cotton, Extended cap at
head
Platform Strips 4" on Three Sides
Edge Detail 1" Double Turned Lock Hem Stitched
QUEEN
Style 2169DELUX--AB-Q
Content 50% Cotton/50% Polyester Top, 100%
Polyester Bottom
Color White
Size Queen, 60" x 80"
Fill 3.6 Ounce Bonded Polyester
Features Anchor Bands, Machine Thread Quilting
Case Pack 4 Per Case, Priced Per Each
QUEEN
Style Standard Textile Centima
Content 75% Ring Spun Cotton, 25%
Multi-Filament Polyester
Color White
Size 60" x 80" x 14"
QUEEN XL
Style Standard Textile Centima
Content 75% Ring Spun Cotton, 25%
Multi-Filament Polyester
Color White
Size 90" x 120"
QUEEN
Style Standard Textile Centium Satin
Microcheck
Content 65% Cotton, 35% Multi-Filament
Polyester
Color White
Size 90" x 120"
PILLOWCASES STANDARD
Six (6)/King Style Standard Textile Centima
Four (4)/Queen Content 75% Ring Spun Cotton, 25%
Multi-Filament Polyester
Color White
Size 42" x 36"
STANDARD
Protective PILLOW Style Zippered or Envelope Style
Covers Content Minimum 50% Cotton
Six (6) per King Color White
Four (4)/Queen Size 21" x 27"
BLANKET KING
One (1)/Bed Content 50% Cotton, 50% Polyester
Color White
Size King, 108" x 90"
QUEEN
Content 50% Cotton, 50% Polyester
Color White
Size Queen, 90" x 90"
*Item numbers will change in early 2009. See Operating Supplies & Equipment (OS&E) Manual.
QUEEN
Style Reversible knife edge, square corners at
top, rounded corners at bottom, hidden
zipper closure and 10" double string ties
on inside of all four corners. Self-lined/
reversible with face fabric on both sides.
Size 90" x 95"
QUEEN
Style Quilted, 3/4 loop at corners
Fill 4 oz. per square inch minimum 100%
Hollowfill polyester, 70/30 poly/cotton
ticking
Size 90" x 95"
QUEEN
Style Standard Cylinder with knife edge end
pieces, concealed zipper
Content 100% Polyester
Size 30" x 8" Diameter
Fill High Density Poly Pillow Form
• See Interior Design Standards, Bedding Standards, Section 509.02 for current
specifications on the required mattress and box springs. All mattress sets must be firm
and comfortable meeting Cambria specifications. Mattresses must be clean and in good
condition, free of holes, tears, stains or damage.
• All bedding and linens must be spotlessly clean, well maintained, free of holes, tears, stains
or damage and fresh smelling.
• Pillows are required for all beds (including roll-a-ways and sleeper sofas). Pillows for the
sleeper sofa are included in the pillow count that is used for and displayed on the actual
King or Queen beds in the suite:
- Each King bed must have six (6) standard size pillows. Three (3) of the pillows are the
brand specified feather and three (3) are the brand specified fiberfill.
- Each Queen bed must have four (4) standard size pillows. Two (2) of the pillows are the
brand specified feather and three (2) are the brand specified fiberfill.
- A minimum par stock of 25% of the total number of suites must be maintained at all
times for both types of brand specified pillows to accommodate guest requests for
additional pillows as well as stock for the roll-a-ways and regular replacement.
• Each bed (including sofa beds and roll-a-ways) must contain the Cambria specified blanket.
The blanket must be fully encased in between two (2) flat sheets on the bed so that no
portion of it comes in direct contact with the guest. The blanket must be washed on a
regular basis (recommended as part of the deep cleaning) as well as whenever it becomes
soiled, stained or upon guest request.
• The sofa bed is to be made up with the mattress pad already on the bed. All other items
including the fitted sheet, two (2) flat sheets and blanket are to be enclosed in the brand
specified storage bag and placed on the closet shelf. There is to be the Cambria specified
guest card within the sofa bed visible upon opening which directs the guest to the location
of the linens and offers assistance to setup.
• Additional blankets must be available upon request by the guest. A minimum par stock of
20% of suite count must be maintained on hand at all times.
Cambria
Item Size Quantity Logo
Facial Soap – Bath & Body Works Pleasures
One (1) Not
Coconut Lime Verbena Moisture Rich 1.50 oz.
each Permitted
Cleansing Bar
4" Not
Soap Dish – Resin material, brand specified One (1)
Square Permitted
Not
Shower Curtain Liner One (1)
Permitted
Not
Cambria Suites Shower Curtain One (1)
Permitted
Twelve Not
Metal “Roller Ball” Shower Curtain Hooks
(12) Permitted
Cambria
Item Size Quantity Logo
Hairdryer – Andis mid-sized 1875-watt hair
dryer with minimum three (3) speeds and
Not
three (3) temperatures. Black and silver in One (1)
Permitted
color. To be placed in basket/tray on bottom
shelf of vanity.
Make-up Remover * No
Comb * No
* Indicates these are required for the “Forget Something” program but not required to be
placed in the suites. Available from Guest Supply.
Minimum
Terry 100% 100% 100% 93%
Content:
Maximum
0% 0% 0% 7%
Polyester:
Minimum
27" x 54" 16" x 30" 13" x 13" 22" x 36"
Size:
Minimum
17.0 lbs. 5.0 lbs. 1.75 lbs. 11.0 lbs.
Weight:
• PAR Levels – An average of “three-PAR” stock of terry and guest room linens must be
available at all times.
• The shower curtain and liner are required and must be hung on a curved rod.
• The rod, shower curtain and liner must be clean and well maintained.
• Fabric content must be a 65/35 polyester/nylon blend and contain 12 chrome grommets.
• The shower curtain liner must be a standard 6' x 6' size and be washable, 10 gauge durable
waterproof vinyl or nylon with no side or bottom hems. The liner should have a reinforced
header with rustproof metal grommets and be chemically treated for bacteria, fungus and
mildew resistance. The liner must meet or exceed all local, state and federal flammability
requirements.
Cambria Suites Property. It should be consistently maintained in a clean, organized manner in order to
provide our guests with a welcoming, relaxing place in which to exercise and unwind.
107.02 Signage
• All signage must be properly displayed and conform to the interior graphics standards
as found Lobby Area and Inerior, Section 105.07 and Marketing and Brand Identity
Standards, Signage, Section 203.00.
• Professionally designed signage must be installed in the fitness center providing
information on the use of equipment and health precautions. There must be a “Use at
Your Own Risk” warning sign.
• Clear instructions for the use of each piece of fitness equipment are displayed on or
adjacent to the equipment.
• Pool and spa safety and other required signage should be displayed prominently and always
be clean and well maintained.
• A sign must be posted near the telephone in the fitness area and pool providing
instructions for contacting property and emergency personnel. The signage must include
details regarding emergency services/requirements as outlined by local ordinance.
• The exercise room is required to contain a weight scale. Select from the following approved
weight scales:
Mnfr: Health-O-Meter – www.healthometer.net
(800) SCALE-15
Model(s) – Select from the following units:
Physician Series 400KL
Model 160KL
Digital series 599KL
• The exercise room is required to provide a central location for water, towel service and
magazines.
• The exercise room is required to contain the following minimum number of selections of
periodicals in the approved magazine rack:
- Two (2) different national business magazines (choose from Business Week, Forbes,
Fortune and Fast Company)
- Two (2) different national news magazines (choose from Time, Newsweek, US News &
World Report)
- Three (3) different national health & fitness/outdoor adventure magazines (i.e. Men’s
Fitness, Cycling, Hiking, etc.)
- One (1) other national general or special interest magazines (i.e. Conde Nast Traveler,
This Old House, the New Yorker, Wired, etc).
The current issues must be available at all times and in good condition. A sufficient
quantity of these periodicals must be maintained so that the total number of periodicals
in the Refresh fitness center is equal to the number of fitness stations in the center, plus
two additional periodicals.
• The exercise room must have a bottled water cooler, approved filtered water cooler or
provide chilled individual bottle service.
• The exercise room must have an ample supply of fresh clean towels at all times available to
guests without charge.
• Towels must meet the same Cambria Suite specifications as for the Guest Suite hand towel:
Ring:. . . . . . . . . . . . . Spun 100% cotton
Size:. . . . . . . . . . . . . 16" x 30"
Weight:. . . . . . . . . . . 5 lbs.
Towels must be first quality, hemmed on four sides, white in color with white Dobby
border.
• Towels are kept clean, free of rips, stains and tears.
• A towel rack for clean linens and a bin for soiled linens are required.
• Soiled linen bins should be emptied before overflow.
• One (1) remote controlled wall-mounted flat-panel TV (42" minimum) is required in the
exercise room as specified in the Architecure & Engineering Standards “Refresh” Fitness
Center, Section 407.02. The TV must be connected to the MATV system and must be
mounted close to the ceiling with concealed power and cable cords.
• All fitness equipment, including cardio equipment, strength machines, benches and racks
must not exceed five (5) years of age. Core and Balance equipment must not exceed five
(5) years of age. All equipment must be maintained in “like new" operating condition and
refreshed no later than the appropriate five-year cycle.
• A wall-mounted clock displaying the accurate time is positioned for maximum viewing in
the exercise areas.
• Walking and jogging route maps, including distances, are available at the Refresh Fitness
Center Reception Desk. Suggested routes must be through areas that are considered safe.
• The pool facility must be comfortable, safe, clean and well maintained.
• All pool and patio furniture is required to be commercial quality, clean and well
maintained, and free of broken or damaged strapping or frames.
• The pool and patio furnishings must meet the requirements as outlined in the Cambria
Suites Interior Design Standards “Refresh” Swimming Pool, Section 507.04 and Pool
Courtyard Section 507.05.
• The appearance of the pool and spa water must be clear when the pool is open for guest
use.
• The chemical balance of the pool and spa water should be checked at a minimum of twice
daily and maintained per local health and safety regulations. The pool temperature and
humidity specifications are as follows:
- Desirable operating room temperature is between 80°F - 85°F.
- The pool temperature is maintained between 78°F - 80°F.
- Spaces adjacent to the indoor pool area must not be more than ten (10) degrees colder.
- The desirable humidity level should not exceed 55%.
- The spa temperature must not exceed 102°F.
hotel employee, and where guests make purchase and value decisions. Since first impressions are vitally
important, the Reception Desk must project a warm, professional appearance and employees at the Reception
Desk must provide guests with consistently attentive, friendly and genuinely caring service.
name unless the guest has introduced themself in another manner or given permission to
call them by their first name.
- Choice Privileges® Program membership (If the guest is not a Choice Privileges®
member, the Reception Desk employee should ask if he or she is interested in becoming
one and provide a brief overview of the program benefits as well as offer to enroll them
so they may begin earning points with their stay.)
• Guests should be asked to establish a method of payment. Either a credit card swipe is
taken at check-in, or another accepted method of payment (such as cash, Cambria gift card,
etc.) is used to secure the account.
• The guest should be asked for the names of any additional guests staying in the suite, and
those names should be added to the account as appropriate.
• Reception Desk staff should provide wireless access information at check-in.
• Guests should be informed about mileage earning opportunities as well as about the
Cambria Pledge Program and food and beverage options, including the Reflect area &
barista bar.
• Reception Desk staff should use the guest’s name at least twice during the check-in
process.
• The room rate should be indicated in writing only and not spoken aloud.
• The guest should be handed the registration card (and credit card) and asked for his or her
signature and guest initials on the circled departure date and the on the suite rate.
• The check-out time should be clearly communicated to the guest.
• Any waiting messages and packages should be delivered to the guest at check-in.
• The Reception Desk team member should ask the guest if there is any additional assistance
needed (e.g., luggage assistance, wake-up calls, food and beverage options, retail sales,
etc.). The staff should be prepared to address any guest concerns, using total guest
satisfaction techniques.
- Bed type
- Number of nights/departure date
• The staff should determine if the rate is point eligible and the guest should be advised as
to whether it is a point eligible rate. Rates should always be communicated in writing and
never spoken aloud.
• The Reception Desk team member should inform/remind the guest about Reflect,
Refresh and Refill and ask if there is any additional assistance needed.
• Provide any additional assistance as requested and provide directions to the elevator.
Note: Reception Desk staff should explain to guests who are staying on a
“Complimentary/Free Night” basis that they have access to all the same property
amenities/benefits as rate paying guests.
• If the suite is being paid for with Choice Privileges® points, ensure that the suite rate is
not displayed on the registration card.
• In the event the CP member arrived without a reservation, the appropriate amenity must
be delivered within 15 minutes of arrival.
108.12 Umbrellas
As a service to our guests, each Reception Desk must maintain a minimum supply of six (6)
Cambria Suites logo umbrellas for guest use. During inclement weather, these should be
offered and made available for loan to guests.
• After a request or issue has been addressed, a follow-up call should be made to the guest to
ensure total satisfaction.
• If the requested services were performed by another resource besides the Reception Desk
(i.e., Maintenance or Housekeeping), the follow-up call should be made to the guest
within twenty (20) minutes of the original call to ensure services were performed to the
guest’s satisfaction.
• If the guest is not satisfied, hotel staff should continue to work with the guest until total
satisfaction is achieved. The Cambria Pledge must also be offered to the guest.
• Guest comments, complaints, service issues and resolutions should be logged, reviewed,
and addressed to improve future service.
- If necessary, print a current copy of the guest’s folio and hand the printed folio to the
guest. Ask the guest to review and verify the accuracy of the account. Immediately
correct any inaccuracies discovered. Employees are able and empowered to address
all questions and concerns regarding guest folio charges. Employee should always
demonstrate effective total guest satisfaction techniques.
- Verify that the initial form of payment provided at check-in will still be used to settle the
account.
- Process the payment in an accurate manner.
- Print a revised folio showing a zero balance and hand it to the guest.
- Offer to make future reservations for the guest.
- If the guest will be storing luggage, provide the guest with a receipt, explain the storage
procedures and arrange for the storage of the luggage.
- Sincerely thank the guest for choosing Cambria Suites.
• Additionally the Cambria Suites Brand may offer and require participation in additional
rates plans as deemed strategic at the sole discretion of the brand. Participation in all other
rate plans designated by the Cambria Suites Brand is optional.
• Hotels must make available all rates and inventory available to the general public through
Choice Hotels International (CHI) proprietary booking channels which include: Choice
Reservations, Brand.com Web sites and our property management systems. No general
public rate offering may be sold through any non-Choice Hotels International Web site or
any other channel (including third-party resellers/wholesalers, merchant model Web sites,
GDS, etc.) unless that rate is also made available (at no less favorable terms) to the Choice
Hotels International Channels.
• All general public rate offerings must be consistent across all CHI Channels. If you choose
to provide non-CHI Web sites or any other channel (including third-party resellers/
wholesalers, merchant model Web sites, GDS, etc.) with a general public rate offering that
is lower than what is currently being offered through the CHI Channels, you must make
that new lower rate available through the CHI Channels.
• Hotels are permitted to provide lower rate offerings to third-parties without having to
offer the same low rates to the CHI Channels only if:
- The hotel brand is not apparent at the time of purchase (true opaque channels)
- The third-party is a wholesaler who resells bundled packages to the guest where the
hotel rate is not discernible.
Any hotels violating this standard will at a minimum be charged the actual cost of resolving
any related guest issue (honoring the lowest price) plus any applicable Customer Relations
intervention fees.
• Highest seasonal room rates or rates dictated by local or state ordinance shall be posted
conspicuously in all guest rooms.
• Promotional signs, rate signs or banners of any sort are strictly prohibited on the building,
grounds or signage. Electronic rate signs are strictly prohibited.
• The employee should then determine the dates of travel, accommodation preferences and
suite availability. It should be emphasized that rates do not include state and local taxes.
If the caller is ready to make a reservation, the employee then accurately records all
reservation information, including:
- Number of people in party (if there are children under eighteen (18), the Family Plan
should be explained)
- Address (for repeat guests, reconfirm the address), telephone number, Choice
Privileges® Program member number (if not already available)
- Number of beds and bed type preference
- Special accommodation needs (accessible accommodations, baby cribs, building
location, etc.)
- The guest should be notified that we are a 100% non-smoking facility, including suites
and public spaces.
• The Cambria Suites Family Plan allows children under eighteen (18) years of age to stay
at no additional charge in the same suite as the adult using the same accommodations. If a
rollaway bed is requested, charges may be assessed for it.
• To confirm the reservation, the caller should be asked to guarantee with a major credit card
for late arrival. A reservation may be guaranteed with the following credit cards: American
Express, Citcorp/Diners Club, MasterCard, Discover, VISA, and JCB. All hotels and
resorts are required to accept these credit card guarantees.
• In lieu of a credit card, guests may guarantee their reservation with an advance deposit by
sending an amount equal to the first night’s room and tax charges to the receiving Cambria
property. If the customer cancels the reservation prior to 6 p.m. (earlier if authorized and
listed in the Reservation System) on the day of arrival, the Cambria property that received
the reservation is required to refund the deposit or the prepayment in full. This type of
reservation is considered to be guaranteed only after the hotel has received the deposit.
• A reservation may also be guaranteed by an authorized member of the Travel Agents
Guarantee (TAG) program. Only TAG members may guarantee a reservation to their travel
agency. Agencies participating in this program are designated by “GTD OK” next to the
ATC number printed on the reservation.
• After the reservation has been guaranteed, the employee reviews the reservation details,
such as accommodations, suite rate plus tax and the reservation condition (e.g., 6 p.m.
arrival, guaranteed all night or advanced deposit, etc.). All universal surcharges (charges
that are automatically added to all guest folios) must be disclosed via:
- “Hotel alert” information in the central reservation system
- Verbal reservations made by telephone directly with the hotel
- Walk-in guest checking in at the Reception Desk
• The caller should be informed about the cancellation policy, no show policy and
confirmation procedures, and offered a confirmation number and/or an e-mail
confirmation letter.
In conclusion, the employee should communicate check-in and check-out times, parking
options (if applicable) and any other pertinent information about the property. Before
terminating the call, the caller should always be thanked and asked if further assistance can
be provided.
• In the event there is no availability at the hotel for the requested dates, an offer should be
made for alternate dates. Should there not be any alternate dates acceptable to the guest,
an alternative nearby (Choice Hotels International property, Comfort Suites, Comfort
Inn, Quality, Clarion, Mainstay or Sleep Inn) should be offered and the appropriate phone
number for reservations provided if not a Cambria Suites.
should help arrange guest transportation to and from the property, and provide information on carriers,
tangible examples of the quality of our service. Since food and beverage service leaves a lasting impression
with guests, it is imperative that the highest standards apply in both preparation and service. All food and
beverages must be appealing, appetizing and attentively served to ensure the highest guest satisfaction.
• To ensure quality, consistency and availability of product for the food & beverage program,
Cambria Suites specified vendors must be used whenever indicated.
• Professionally designed and printed collateral merchandising materials specified by the
Brand (such as table tents, elevator merchandising posters, lobby displays), shall be used to
promote food and beverage outlets at times and in manners and locations as specified by
the brand from time to time.
• Service employees must be properly uniformed and trained in the required Cambria
Suites training programs, including but not limited to: alcohol awareness, food handling
and safety, fire and evacuation procedures and the Cambria Pledge. See Organizational
Management & Training, Section 102.00 of this manual for more details.
• Employees always consistently follow the rules of etiquette, practice safe food handling and
follow the Cambria Service Style.
• Pricing
Food & Beverage pricing is to be determined by each franchisee at his/her discretion
within the parameters set forth by the Cambria Brand Standards.
• Operating Supplies and Equipment (OS&E)
- All food and beverage service at a Cambria Suites must be served in/on and with
the specified china, glassware, flatware or service ware that has been well maintained.
Disposables such as cups, glasses and utensils are not permitted except for poolside
service, carryout (not room service) or unless specifically requested by the guest.
- China, glassware and flatware must be of a uniform pattern, free of chips, cracks, stains
or spots.
- Unless otherwise noted, the Cambria Suites specified Operating Supplies and Equipment
vendors must be used for the opening order of OS&E. Ordering from these vendors
maximizes efficiency, makes certain that required standards are met, provides consistency
and availability of supplies while ensuring competitive pricing. The required vendors are
specified in the OS&E Food and Beverage Manual.
• To-Go Supplies
Each hotel must have high quality disposable service items available to satisfy guests
wishing to take orders to go. Whenever possible, every effort should be made to use to-go
packaging that is made of post-consumer recyclable materials.
• Knowledgeable Staff
- Employees are required to be knowledgeable about food & beverage menu selections,
specials, promotions, and hours of operation.
- Employees must be familiar with menu and buffet items, ingredients and preparation
methods, and be prepared to assist guests in making their selection.
- Employees must be prepared to answer guest questions in a prompt and cheerful
manner to ensure total satisfaction.
- Employees must practice sales techniques to provide descriptive explanations and up-sell
beverages and food items as appropriate.
- The culinary and service staffs are always prepared to answer guest questions in a prompt
and cheerful manner.
• Food Storage
- All hot foods being held on a steam table must be kept at 140°F or above. Cold items
must be kept at 40°F or below.
- All refrigerators and freezers must have a working thermometer on the inside and the
outside of the unit.
- All chemicals and cleaning agents must be stored away from food-related products.
- All food and beverage products must be rotated and stored in accordance with the “first
out, first in” rule.
- Never store raw meats, poultry and fish above any prepared or cooked product.
- All food products must be stored on shelves at least 6" off the floor.
- All food products should be dated, labeled and rotated.
- All produce must be removed from any cardboard containers, inspected and placed in
clear plastic containers before being stored in the cooler.
• Sanitation
- Each hand sink must have liquid antibacterial soap, paper hand towels, and a trash
receptacle.
- Dishwashers must have an operable thermometer and temperatures should be a
minimum of 140°F for the wash cycle and 180°F for the final rinse cycle.
- Hairnets or hats must be worn by all kitchen personnel.
- Each food prep/cutting board area should have a surface sanitation bucket within six (6)
feet of the preparation area.
- All food handlers must have documentation for successfully completing training in
proper sanitation and food handling techniques. Such programs should be certified by
state or local health agencies.
- The following periodic maintenance must be performed and documentation maintained
for eighteen (18) months: biannual hood cleaning, monthly pest control treatment, and
biannual Ansul system testing
- The level of cleanliness in the kitchen area will be evaluated to ensure compliance with
hotel standards.
• Food Quality
The minimum standards for grade of foods used in food and beverage outlets are as
follows:
- All meat, poultry, and frozen seafood must be purchased from companies which produce
products under guidelines of the U.S. Department of Agriculture. Every meat and
poultry product or container must be identified by a federal inspection stamp.
- Dairy products, including but not limited to milk, cheese, eggs, and butter must meet
USDA standard quality requirements for U.S. grade A or better.
- Frozen produce must meet USDA grade B or better.
• Standardized Recipes
Standardized food & beverage recipes are provided by the Cambria Suites Brand for quality
and consistency. These recipes, food preparation procedures and standardized presentations
must be followed at all times.
• The barista bar offerings must be made available to guests 24 hours/day 365/year. This
can be done with the Reception Desk Team. It must be staffed continuously from 5 a.m.
to 10 a.m. and again from 5 p.m. to 11 p.m. Monday through Friday. On Saturdays and
Sundays the hours of operation must be staffed continuously from 6 a.m. to 11 a.m. and
again from 5 p.m. to 11 p.m. at a minimum.
• Reflect dinner and bar (lounge) operations shall begin each day no later than 5 p.m., and
close no earlier than 11 p.m. each day. Beverage service may continue until such closing
time as determined by local Alcohol Beverage Control (ABC) regulations.
• Reflect is not open for lunch.
• Room service hours shall be available beginning no later than 5 p.m. and ending no earlier
than 11 p.m. daily. It is recommended at airport properties and resort destinations that the
evening hours be extended to midnight.
• The Refill™ sundry shop shall remain open at all times, offering same-day pre-packaged
sandwiches and salads in addition to the required inventory items. Alternatively to stocking
the Grab ’n Go freshly prepared items in the Refill shop, it is recommended that the freshly
prepared items be kept in the barista bar refrigerated self service case and available twenty-
four (24) hours (with service provided by the Reception Desk Team) during the hours
when the barista bar is otherwise not staffed.
• Hotels must provide food & beverage service to the banquet facilities serving breakfast,
lunch, dinner, bar service and breaks at a minimum.
• Breakfast Buffet
- Buffet stations must be clean and attractively presented throughout the breakfast service.
The buffet area must be clean and neat at all times.
- Buffet food and beverages are always held at the correct temperature.
- Buffet items must be fresh and appealing in appearance at all times.
- Buffet items must have good flavor and texture (fresh, taste good and not over or under-
cooked).
- Buffet items are promptly replenished and never fall below one-quarter full.
- Buffet items must be labeled properly for guest convenience.
Breakfast Buffet Offerings – Each breakfast buffet must provide offerings as outlined in the
Cambria Suites Food & Beverage Manual.
• Spirits must always be poured using a measuring device. Cambria Suites uses a 1.5 oz. pour
on all spirits.
• Brand specified fresh, high quality bar snacks are offered with bar service and presented in
the manner specified in the Cambria Suites Food & Beverage Manual.
superior, upscale service that they experience at our Reception Desk and in our guest suites. Every detail,
from the meeting room chairs to the quality of the food, adds or subtracts from the total experience for each
group of guests. Paying close attention to detail and tailoring our services as much as possible for each
individual group will pay great dividends when it comes to ensuring an impressive overall experience for
112.03 Meeting & Board Room General Condition, Readiness and Maintenance
• Rooms must receive full, preventive maintenance on a quarterly basis. Preventive
maintenance activities are documented, filed and available for review.
• Room maintenance requests are responded to within ten (10) minutes in the same manner
as guest suite requests. The team member must obtain the name of the meeting planner or
instructor before approaching the meeting room.
• Rooms must be clean and well organized at all times.
• Rooms are broken down and totally cleaned, or refreshed as appropriate, within four (4)
hours after the function. Utensils and food and beverage equipment are returned to proper
storage space.
• Meeting room seating is comfortable, clean, well maintained, free from visible damage or
wear
• Furniture, fixtures and equipment are of high quality, blend with overall décor concept and
are well maintained.
• Neatly arranged, clean tables and chairs remain as needed for the next function.
• Banquet, buffet and service tables must meet Cambria specifications and are clean and well-
maintained.
• Buffet and service tables are draped and skirted with clean, wrinkle free, color-coordinated
linens.
• The standard Cambria linen and skirting colors to be used in all meeting/banquet rooms
unless otherwise specifically requested by the host of the event are black tablecloths with
tan or ivory (not white) skirting. Dinner napkins may be black, white or red. Red accent
napkins are to be used for break or buffet tables as well as on/under water pitchers.
• Linens must be a minimum of 50/50 Poly/cotton blend mummie cloth or better for all
table dressings.
• Linens must be wrinkle free, clean, and free of stains, holes and tears.
• ALL tables, except the permanent board room table, are covered with high quality linen
meeting the Cambria Suites specifications.
• Tablecloths are always hung evenly (hem facing inward) on the table with an 8"-9"
overhang.
• Skirting must be hung evenly 1" above the floor.
112.05 Amenities
Meeting rooms and Board Rooms include, at a minimum, the following amenities, in
sufficient quantities to satisfy the customer:
• Logo pens and note pads meeting Cambria specifications
• Individually-wrapped hard candy
• Ice water pitchers of glass, high-quality stainless steel with trivets, or bottled water
• Glasses – six (6) oz. minimum with Cambria Suites logo’d cocktail napkin underlay.
Disposable glasses are not acceptable
• Post-it note flip chart (self-adhesive) and easels (available upon request)
• Cambria Suites Meeting Planner Kit fully stocked and functional
• A full compliment of additional meeting supplies must be available upon request at all
times. This includes, but is not limited to acetate sheets, markers, diskettes, cables, bulbs,
toner, labels, duct tape, printer paper, etc.
• Meeting rooms must be furnished with adequate electrical outlets, television cable
connection and telephone jack outlets.
• All meeting rooms provide wireless High-Speed Internet Access (HSIA) in accordance with
the standards outlined in the Information Technology and Telecommunications Standards,
High-Speed Internet Access (HSIA) Section, 302.00.
• Each meeting room must have a telephone located inside the room.
• A service extension phone number should be clearly posted for use by the guest for
requesting immediate attention.
050409
©2009 Choice Hotels International
C ambria S uites S T andards M anual 2 0 0 9
®
201.02 Choice Privileges Rewards Program
Created to acknowledge and reward loyal guests, the Choice Privileges (CP) Rewards
Program is Choice Hotels International’s loyalty program. CP seeks to provide loyal guests
with exceptional service and other perks that communicate to them that their business is
valued and appreciated. Members earn ten (10) points per U.S. dollar spent on up to two (2)
rooms per night on room revenue. Choice Privileges is open to residents of the U.S. and its
territories, Canada, Mexico, Europe (excluding Denmark, Estonia, Finland, Iceland, Latvia,
Lithuania, Norway and Sweden), Australia, New Zealand, Papua New Guinea, Singapore, and
Fiji.
• All Cambria Suites properties are required to fully comply with all aspects of the CP
Rewards Program (choicecentral > resources > marketing > choicepriv). Complete
compliance will include, but is not limited to:
- Encouraging guests at check-in to enroll into the program by explaining the benefits and
highlighting point-earning opportunities such as national promotions and the CP Visa
card.
- Expediting guests by assigning their rooms in advance based on a review of the “CP
Arrival/Stay-over” list.
- Displaying all the brand specified and most up-to-date in-room and registration desk
merchandising materials so that they are visible to the guest.
- Promptly reporting all program activity utilizing the Invoice Review system. The data
reported must match the stay data in Profit Manager/choiceADVANTAGE.
- Paying all invoices, fees and any applicable taxes related to the CP program in a timely
manner. Note: The CP Program has the right to withhold payment if the property owes
the program funds for a cancelled reward night already paid to the property.
- Following Choice Privileges check-in protocol for all Choice Privileges guests (See Rule
108.07.)
- Always retaining a CP member’s reservation to ensure never “walking” a CP guest.
- Offering the up to 2:00 pm late check-out benefit to members who request it before the
posted check-out time
• If a guest is not a CP member, you must ask the guest’s permission to enroll him/her
electronically:
- Confirm and record the guest’s name, mailing and e-mail address.
- Present the guest with a temporary membership card and the CP welcome letter.
- If the rate is point eligible, provide the guest with credit for the current stay.
- Provide a brochure if the guest prefers to enroll at a later time.
• Choice Privileges SRD Inventory must include the same room types for the SRD Rate that
are currently being offered at the Rack Rate.
• A limited number of “specialty rooms” (i.e., Tower Suites) may be removed from the SRD
Inventory.
• SRD nights must be offered through all seasons, holidays, and weekends.
- All photography must be supplied by the hotel and be accompanied by a duly authorized
photo release from the property owner as well as the photographer. The hotel assumes
all liability related to copyright infringement and/or misrepresentation of usage rights.
- All hotels will be listed in accordance with their contracted primary and secondary
names.
• Choice Hotels International has total authority to allocate the amount of space for each
Licensee’s directory listing. The same authority will apply to the editing of all listings,
photography and the map in each directory. All hotels are responsible for the accuracy
of the listing content and maps. Hotel approval of the listing, map and photos must be
provided via the online solicitation Web site.
• Choice Hotels International and Cambria Suites shall publish consumer directories
as deemed appropriate. Print and electronic directory content, format and publishing
schedule may be changed at the discretion of Choice Hotels International without prior
notification. Choice Hotels International reserves the right to eliminate the print directory
altogether if an electronic directory or alternative product or method is launched in its
place.
• All hotels are required to display the Cambria Suites Directory and also have available upon
request the Worldwide Hotel Directory and Atlas in the registration area.
• The Cambria Suites Directory, when published, must be displayed in each guest suite in a
prominent area.
• An initial supply of the Cambria Suites Directory and/or Choice Hotels International
Worldwide Hotel Directory and Atlas shall be shipped to the property with each printing
at the expense of Choice Hotels International. Reorders are the sole responsibility of the
hotel and must be completed via the reorder form found on choicecentral.com.
201.08 Co-Branding
From time to time, Cambria Suites may enter into co-branding opportunities with other
companies which provide products, amenities and services consistent with the Cambria
philosophy of upscale service. Each Cambria Suites hotel is required to participate in these co-
branding activities.
• All Choice brands and their line extensions are registered proprietary marks of Choice
Hotels International that the Licensee is authorized to use pursuant to, and in strict
accordance with, the registered mark of the brand, the Franchise Agreement and current
Advertising Standards.
• No franchisee may register or apply to register any mark owned by Choice Hotels
International, including Web site URLs.
• Hotels and their vendors must use the marks (logos) supplied on www.choicecentral.com
without any alterations whatsoever and may not create their own versions of any Choice-
owned marks without the express written authorization of Choice Hotels International.
• The byline “BY CHOICE HOTELS” is included in the logo artwork and may not be re-
typeset or altered in any manner without the express written permission of Choice Hotels
International.
• Marks must accurately conform to the authorized colors or in black and white as per the
following logo print and Web color specifications
NOTE: The Cambria Suites word and logo marks will remain “
®” until the first hotel opens.
PROCESS PANTONE (SPOT)
Cambria Blue
Process formula:
c: 100
Cambria Blue m: 45
y: 0 Lime Green
Lime Green Cambria Blue
k: 35 Process formula:
c: 20 PANTONE®
Web: m: 0 647 C
Cambria Blue #00548B y: 100
k: 19
Orange Lime Green
Light Blue Web:
PANTONE®
383 C
Process formula: #9EA9OO
Light Blue c: 55
m: 30
Lime Green y: 0
Gray
Light Blue k: 0
Process formula: PANTONE®
White Web:
c: 0 659 C
m: 0
#739DD3
y: 0
k: 26
Orange
Gray Process formula: Web:
Gray c: 0 #BABABC
PANTONE®
421 C
m: 29
Cambria Blue y: 91
® Orange k: 0 PANTONE®
1235 C
Web:
#FDBB30
® ® ® ®
3.5 inch Process color (shown reduced actual size) 3.5 inch Spot color (shown reduced actual size) 3.5 inch 1 Color (shown reduced actual size) 3.5 inch B/W (shown reduced actual size)
® ® ® ®
1 inch Process color 1 inch Spot color 1 inch 1 Color 1 inch B/W
® ® ® ®
.375 inch Process color .375 inch Spot color .375 inch 1 Color .375 inch B/W
NOTE: The blue “drop shadow” in the painter’s palette is removed in both Process color and Spot color .375 inch logo versions.
The gray saddle is removed from all the .375 inch versions.
® ®
Amenity/Signage use logos
SM TM
• Trademark symbols (e.g., ®, , ) are embedded in the logo artwork and may not be
altered or removed for any reason without the express written permission of Choice Hotels
International.
• Secondary names may not be used without the written permission of Choice Hotels
International and must be in accordance with the hotel’s franchise agreement and identity
standards—including typeface, scale and placement—as set forth by Choice Hotels
International.
- There are three types of secondary names:
Directional (e.g., North, West, Southeast)
Locational (e.g., Bayside, Mountain View, Downtown)
Descriptive of facilities (e.g., Conference Center, Amusement Center)
• Permanent Marks
No brand mark/logo may be etched in glass or any other construction material where it
becomes permanent and cannot be easily removed.
• Authorized Substitute for Trademark
The words “Cambria Suites,” specified in the Franchise Agreement using the approved
typeface Frutiger Bold Roman, can be used as a substitute for the trademark or service
mark when the mark cannot be used because of limited space requirements, or to represent
“Cambria Suites” in a headline.
• Changes to Standards by Choice Hotels International
- Choice Hotels International may, without prior notification, create, modify or
update graphic or layout standards for its brand marks, marketing communications
and advertising standards, and marketing programs and promotions. Choice Hotels
International will provide adequate notice of changes and information regarding phase-
in and compliance requirements.
- When Choice Hotels International adopts a new mark, some or all of its franchisees may
be permitted to use the new mark in the operation of the franchised hotel.
- A new mark must not be used unless the franchisee has received express written
authorization from Choice Hotels International.
• Owner/Operator Information
All property Web sites using a domain name under the Choice Domain Name Policy
must include the following disclaimer on the homepage: “This Web site is owned and
maintained by [Franchisee’s Legal Name], a licensed user of certain proprietary trademarks
and service marks of Choice Hotels International, Inc.”
203.00 Signage
With multi-million dollar television, print advertisements and promotions that are seen by millions
worldwide, Choice’s family of brand names are universally recognized. To help you benefit from the business
generated by this recognition, Cambria Suites Design & Construction will assist you in obtaining a sign
• Any products not in compliance with Choice Hotel’s signage and identity standards will
be required to be removed from your property and replaced with correct materials at
your expense. We strongly recommend you use only endorsed suppliers for all your logo
products to ensure that this does not occur.
203.03 Billboards
• Billboards must comply with standards; any exceptions must be authorized in writing from
the Cambria Suites brand.
• A billboard information file must be kept permanently at the property for the brand
representatives to review. The file must contain the following information for each current
billboard:
- Exact location of the billboard(s) with a provided map
- Date when the billboard(s) was last updated or refreshed
- Dated photos of the billboard(s)
- Date when the next scheduled refresh is allowed per the contract
• Billboard Regulations
- “NOW OPEN,” “COMING SOON,” “NEW” must be on a separate removable panel
that must be removed six (6) months after opening the property.
- “NEW ROOMS,” “RENOVATED,” “REMODELED ROOMS” or “UNDER NEW
MANAGEMENT” must be on a separate removable panel that must be removed six (6)
months after installation.
- Award logos may be used, however the year the award was won must be listed.
- The Cambria property exterior photo is the only image allowed.
- Co-op boards are not allowed.
- The use of “Jacuzzi” is a copyright infringement unless the whirlpool is a Jacuzzi brand.
In that case, a signed statement must be on file with corporate offices verifying the
Jacuzzi brand. Alternate suggested uses are “Whirlpool,” “Hot Tub,” or “Spa.”
- Rates are to be discouraged on billboards unless it is the only means to compete in an
area. Tag-on panels are preferable, as they allow for rate changes to be made easily.
- The approved logos for billboards are the vertical rectangular format only. NO
horizontal logos will be allowed. Logos may not be obscured with snipes.
- Phone numbers, reservation phone numbers, or addresses can be displayed on billboards
if it is necessary to compete in an area.
- Secondary names are to be used only when the property has an approved secondary
name. The brand name must appear preceding the secondary name in the size and
typeface specified in the billboard standards.
- No extraneous symbols such as arrows (unless being used in conjunction with an
advertising campaign) or other graphic devices.
- Tag-ons will be allowed as needed for additional information and after approval by the
Creative Services department.
- Peeling or weathered boards must be replaced immediately.
The approved billboard template can be found on choicemarkit.com.
• Specifications
To comply with online photography standards requiring professional photography for
online distribution, you must submit both high resolution (print) and low-resolution
(online) photos.
- File Types: JPEG (web & print)
- Resolution: 72 dpi for web, 300 dpi for print
- Image Size: Web: 7” w by 5” h (17.8 cm by 12.7 cm)/minimum 502 pixels wide.
Print: 10” w by 8” h (25.4 cm by 20.3 cm)/minimum 3000 pixels wide
- Quantity: Hotels must submit a minimum of six photos.
- Content: Photos of all hotel features listed in the Standard Photo List (below) are
mandatory.
• Composition
The intent of professional photos is to showcase the property.
- Format:
- Landscape (horizontal) format is standard.
- Portrait (vertical) format can only be used when a horizontal format is not possible or
a vertical photo significantly strengthens composition, as determined by CHI in its sole
discretion; provided that photos of both vertical and horizontal photos were submitted
for approval.
- Lighting:
- Photos shall incorporate professional lighting and where necessary be color corrected,
showing only appropriate shadows.
- No under or over exposed photos will be accepted.
- Night photos will be reviewed and approved by CHI on a case-by-case basis.
- People:
- Unless otherwise permitted by CHI, photos shall not include people.
- Photos with models will be reviewed and approved by CHI on a case-by-case basis.
- Model release authorization forms must accompany all photos including models.
- Miscellaneous
- Intent of professional photos is to showcase the property.
- Signage and materials using brand logos must meet current standards.
- Exterior/Interior of hotel should be clean and in good repair.
- Landscaping/grounds may be included if well maintained and in-season (i.e., no brown
grass, bare trees, etc.).
- Minimize distractions/obstructions in frame (both foreground and background) that
detract from the composition and/or potentially date the photo.
- These can include but are not limited to:
- Exterior - trees, signposts, streetlights, parking lots, cars, driveways, seasonal décor,
garbage cans, ashtrays, banners, promotional materials, etc.
- Interior - seasonal décor (Christmas lights, holiday decorations), media materials (rack
cards, banners, point of sale materials, table tents, ads), paper products in breakfast area
(forks, plates, napkins, plastic ware), dome lids on breakfast food items, garbage cans,
ashtrays, plastic ice buckets and cups, and irons and ironing boards.
- Televisions & computer monitors must be turned off.
- AAA Signage/Plaques:
- AAA signage/plaques cannot be included in photographs.
• Standard Photo List
All items on the Standard Photo List are mandatory (if applicable), and only on-site hotel
features will be filmed and accepted.
- Exterior:
- Exterior shots should focus on the tower and port cochere.
- Entire hotel exterior does not need to be included in photo.
- Brand signage is not required.
- Garbage cans and ashtrays must be removed.
- Landscaping must be updated and/or maintained before photo shoot.
- Seasonal décor (Christmas lights, holiday decorations) must be removed.
- Exterior marquee signs should be off (if electronic) or blank; CHI staff reserves the
right to Photoshop any signage that might date a photo.
- Standard and/or Suites/Specialty room types:
- Rooms must meet applicable brand standards (e.g., bedding) for photos of rooms to
be accepted.
- Photos of rooms that do not meet brand standards must be submitted or replaced
within thirty (30) days of required implementation date.
- Plastic ice buckets and cups, and irons and ironing boards must be removed.
- Curtains must be open.
- Lobby/Interior:
- Media materials (rack cards, banners, point of sale materials, table tents, ads, etc.)
should be avoided.
- Front desk photo is not required.
- Seasonal décor (Christmas lights, holiday decorations) must be removed.
- Breakfast:
- Area should be fully stocked, displaying breakfast items that meet respective brand
standards.
- Food must look fresh and be displayed in a pleasing manner.
- Dome lids and paper products like forks, plates, napkins, etc. must be removed.
- Restaurant/Bar:
Set up restaurant/bar area as if open.
- Meeting/event space (multiple):
Set up room/space as if a function was taking place.
- Fitness room.
Televisions must be turned off.
- Business center:
- Media materials (rack cards, banners, point of sale materials, table tents, ads, etc.)
should be avoided.
- Computer monitors must be turned off.
- Pool/Courtyard:
- Patio furniture must be neat and in good condition.
- Open patio umbrellas. (if applicable)
- Clear pool of all debris, toys, flotation devices, etc.
- Hot tub must be turned on.
• Destination photos:
A Destination Photo Authorization Form must accompany all destination photos.
Destination photos (web size only) will be accepted on a limited basis at the sole discretion
of CHI.
205.00 Compliance
205.01 Compliance with Law
• Each Licensee is required to comply with applicable federal, state or local laws and/or
ordinances relating to signs or other marketing, advertising and promotional material.
• It is the responsibility of the Licensee to obtain all necessary permits for the sign
installation.
Number of Suites
Locations
up to 130 131-200 201-275 276-350
Reception desk 2 3 4 5
Back Office 1 1 1 2
GM Office 1 1 1 1
Sales 1 1 1 2
Housekeeping 1* 1* 1 1
Maintenance 1* 1* 1 1
NOTE: Airport locations and group-based hotels should strongly consider one
additional workstation to the reception desk to provide the proper level of service during
peak check-in and checkout times.
• Each licensee is required to pay monthly user fee payments for the brand specified property
management system as well as all interfaces. These fees are outlined in the PMS contract.
• The following interfaces are required of all Cambria Suites:
- CRS
- Call accounting
- Credit card
- PBX
- Voice mail
- Electronic lock
- POS
- Movies (required only if hotel offers VOD or PPD movies)
- Hotel Sales & Catering Pro
- Hotel Service Pro
- HSIA (only required if charging guests for additional bandwith beyond brand
requirements
• Compatibility
All equipment used must fully support the IEEE 802.11g wireless connectivity standards
and IEEE 802.3 Ethernet standards.
• User Authentication
- Prior to being given access to the Internet, all guests must be presented and accept the
standard terms of use as defined by Choice Hotels International.
- Guests must be informed that they are solely responsible for their own actions and
activity while utilizing the hotel’s HSIA system.
• E-mail
- Guests shall be able to download electronic mail using the POP3 e-mail protocol.
- Guests shall be able to transmit electronic mail using SMTP and IMAP e-mail protocols.
- E-mail service shall be plug-and-play so that no change of settings is required regardless
of restrictions the ISP may impose on e-mail relay.
• Network Infrastructure
- Must follow the IEEE 802.3 Ethernet protocol.
- All cabling for wired connections or to wireless access points must be CAT5 enhanced.
- Guest access must be accomplished through a RJ45 Ethernet port or an IEEE 802.11g
wireless access point.
302.06 High-speed Internet Access Service Requirements and Provider Service Levels
• Solution availability:
- Monthly average system availability must be 95% or greater and quarterly average system
availability must be 97.7% or greater.
- The HSIA provider must provide monthly performance reporting to the hotel and
Choice Hotels International.
• Maintenance/Break-Fix
The HSIA provider must provide break-fix services to ensure that the system continues
to function as intended and remains in good working order. The HSIA provider must
respond to service problems within the contracted timeframe.
• Network Monitoring
The HSIA provider must provide proactive 24/7/365 network monitoring to proactively
identify and address system performance issues before hotel intervention is required.
Gateway and additional IP addressable equipment will be monitored continuously to
determine system performance and availability to guests.
• Monthly Reporting
The HSIA provider must provide basic monthly reporting to the hotel and Choice Hotels
International regarding system performance and usage, including the following:
- System usage (take rates per 24 hour increments)
- Bandwidth consumption
- System uptime
- Maintenance logs
- Call center statistics (number of calls per month, types of calls or support issues, average
speed to answer, first call resolution rates, average talk time and average resolution time)
• EIA/TIA
Various standards documents are to be consulted which deal with all aspects of low voltage
(>110VAC/DC) cabling. Note that the Canadian equivalent of EIA/TIA is CSA. The
following documents are relevant to the design of an empty conduit system and the
subsequent design of the technology infrastructure:
- EIA/TIA-568A (CSA T529)
Commercial Telecommunications Cabling Standard
- EIA/TIA-569 (CSA T530)
Commercial Building Standard for Telecommunications Pathways and Spaces
- EIA/TIA-570 (CSA T525)
Residential and Light Commercial Telecommunications Wiring Standard
- EIA/TIA-670 (CSA T527)
- Commercial Building Grounding/Bonding Requirements
The International Standards Organization of the United Nations is currently adapting
these EIA/TIA standards under the title Generic Cabling for Customer Premises
Cabling ISO/IEC 11801.
- Emerging high-speed networks for Internet and video-based guest services will require
extra bandwidth available with additional UTP cable pairs available in each guest room/
suite.
- A second four-pair, Category 5E or 6 compliant cable may be pulled to the same
location as that for the coaxial cable used for CATV. If this option is not used, the empty
conduit, used for the CATV coaxial cable, must be sized to accommodate this additional
cable in the future.
303.05 Voice and Data Wiring for Hotel Reception Desk and Back Office
Wiring for Voice and data at the reception desk and back office areas must meet the minimum
requirements as set forth by the appropriate Choice Hotels Property Management System
being used at the hotel.
304.02 Delivery
All audio should be transmitted via in-wall/in-ceiling speakers with area-controlled volume
though the control need not be in the specified space except for the meeting/board/
conference rooms. It is highly recommended that all other areas be configured to be on a
individual volume controllers located in the back office area to ensure the correct volume is
maintained.
All areas are to have predetermined volumes and marked accordingly on the system panel.
305.00 Telecommunications
305.01 Private Automated Branch Exchange Requirements
Each hotel must have a digital private automated branch exchange (PBX) telephone system
that provides the following features:
• Internet Protocol (IP) capable
• Capable of E-911 notification either to reception desk or Emergency Center (whichever is
permitted by local authorities)
• Interface with Profit Manager/Choice Advantage to provide guest name display, room
attendant codes and phone on/off
• Automatic call wake-up with personal message capabilities
• Least cost routing/automatic route selection
• Station Message Detail Recording (SMDR)
• Message light waiting notification
• Direct dial access (1010XXXX)
• Toll-free area code programming
• Ability to connect to a T-1 dedicated network using internal equipment
• Call restriction capabilities for fraud prevention
• Network access trunks must provide a P.05 (GOS) Grade-of-Service. This means a hotel
can block only five out of 100 calls during the busiest hour of the day or night.
• Hotel PBX must have a minimum of two hours of battery backup.
• Console backup or call pickup capabilities to process calls quickly during busy reception
desk times.
• Customized on-hold, in queue and call wake-up announcements for guests
• Ability to provide Brand specified “on-hold” marketing messaging and music which must
be used when a caller is placed on hold.
• Ability to implement Automatic Call Distribution (ACD) software for enhanced call
distributing and routing
• Dedicated telephone line for remote maintenance and diagnostics (highly recommended)
• FCC-compatible hearing-impaired capabilities
• The use of automated attendants (automated systems that answer and transfer calls) are
not permitted. Automated interceptors (automated systems that answer on the fourth
ring) are acceptable as long as there is an on-hold message reminding callers that a service
representative will assist them shortly. Automated call transferring is not permitted from
this service. Automated interceptors only permitted to be used to supplement your guest
service team during sudden spikes in call volume. If more than 10% of the calls per shift go to
the device, the hotel must add additional PBX staffing to reduce the use of the device.
• The switchboard must have the following:
- A multi-character visual display, showing the calling guest’s name, to provide enhanced
customer service.
- Provide a minimum of six (6) incoming calls, transfer, hold and conference calling
functions
- Allow use of handsets or headsets to enhance employee productivity
- Allow manual activation/deactivation of message waiting lamps to ensure that guests
receive messages promptly
- Allow manual activation or restriction of telephones when the Property Management
System Interface is not functioning
If the phone has five speed dial buttons, in addition to the above speed dials, add:
- Cambria Suites Reservations (this must be programmed to the 888-8CAMBRIA call
center)
- Wake Up Calls (for the guest to set the call from the phone)
• The faceplate must also contain the Cambria Suites logo, guest suite number, property
name, address, telephone and fax number.
• Emergency dialing instructions must be displayed on the telephone face plate even with the
speed dial button in the event the speed dial button is inoperable.
• Each phone must have a prominent message/voice mail notification lamp.
• There must be adequate out-bound trunk lines for both local and long distance service.
• Each telephone must have a data port for computer modem input.
• Each guest suite must be equipped with a local telephone directory(s), both white and
yellow pages, in good condition.
• If the property is located within twenty (20) miles of a major metropolitan area,
directory(s) for that city are also required.
• There must be one clean and well maintained notepad and pen per telephone, placed on
the desk and night stand containing the phones. The note pad must be brand specific, and
the pen must be Cambria brand ball point, click style ink.
• The property complies with FCC regulations and local and state laws concerning fees to be
charged to the guest for telephone usage.
• All telephone charges are posted on the telephone or next to it in the Guest Service
Directory and are clearly visible to the guest.
• Call Accounting System Requirements
The call accounting system must provide the following features:
- Interface with the brand specified property management system for quick and accurate
posting of telephone revenue
- Balance telephone system revenues with property management system audits
- Have remote dial-up access for rate table and other software changes
- Allow call posting from both lines if suite has two telephone lines
- Partition between guests and administration to ensure that guests are accurately billed
and that administrative use can be accurately reported
- Dedicated telephone line for remote maintenance and diagnostics
- Provide cross reference table function for two-line application
superior service. The site should be aesthetically pleasing and welcoming. It must be professionally
landscaped and offer safe surroundings with attractive, natural features. Each Cambria Suites site should set
the tone for the high quality hospitality and amenities to be found inside.
All properties are required to strictly adhere to all guidelines set forth by the Americans with Disabilities Act
- Minimum of 24'-0" clear width at drive aisle and entrance drives. Prefer a secondary
curb cut to access main road or alternate road.
• Drive Aisles
- Double loaded drive aisles are required. Dead end aisles must be avoided.
- Minimum of 24'-0" clear width at parking and approach to trash enclosure is required.
- Aisles must be paved in concrete or asphalt with perimeter curb and gutter.
• Trash Enclosure
- Locate the trash enclosure with direct truck access and out of view of the entry tower.
- A heavy-duty concrete pad must be provided at the dumpster pad and apron in front of
the enclosure.
- Locate concrete-filled steel bollards on each side of trash enclosure gate and within the
enclosure.
- The enclosure should be of a material and finish consistent with the building.
• Parking
- Parking is to be convenient to guest suites and public areas, and must be linked to
building entrances with a sidewalk system.
- The required number of stalls is based on a ratio of one (1) stall per one (1) suite.
- The minimum required parking stall size is 9'x18' with an allowance for overhang.
- Compact parking stalls are permitted only when mandated by local jurisdiction
requirements.
• Accessible Parking
- The required provision of accessible stalls must be distributed among the main entry and
auxiliary entrances to the building.
- The number of accessible stalls per local or national requirements must be provided.
- Accessible parking signage must be located in the landscaped area at the back of the
sidewalk.
• Sidewalks
- A minimum of 5' clear width, without encroachment from landscape material, railings
and automobile bumpers, is required.
- Broom or textured finish concrete with troweled edges and joints is required.
- A sidewalk system which allows guests to reach all building entrances from parking areas
must be provided.
- The flag poles must be in a visually prominent area in close proximity to the main
entrance. The poles must be positioned so that the flags cannot touch or wrap around
an adjacent pole. The location and height of the flag poles are site specific and must be
submitted in advance for review and approval.
- Flag poles must be illuminated at night and during inclement weather/overcast skies. It
is recommended that the lights be on a photocell sensor to ensure proper illumination.
See Rules of Operation, Flags, Section 105.04 for additional information.
• Trash Receptacles
- Trash receptacles must be provided in specified locations per the Product Design
drawings.
- Refer to Rules of Operation, Exterior Environment, Section 105.02 for further details.
See also Operating Supplies & Equipment Manual.
• Ramps
- An ADA compliant ramp must be provided at the sidewalk between accessible parking
stalls.
- A depressed access is required at the building entry sidewalk under entry canopy.
- Ramps must have a maximum 1:12 slope from sidewalk to pavement and a maximum
1:10 slope of sidewalk to depressed ramp.
- Ramps must be provided instead of stairs at areas of grade change throughout the site
for accessible patrons.
- Broom or textured finish concrete with troweled edges and joints is required.
• Steps
- Broom or textured finish concrete with troweled edges and joints is required.
• Handrails
- Space between vertical pickets must not exceed 4" on centers.
- The distance from the finished floor to the underside of the bottom rail must not
exceed 3".
- The top rail must maintain 42" from the finished floor.
• Fencing
- Solid material fencing, in keeping with Cambria level of finishes, must be used to screen
unsightly views.
- A 6' decorative metal fence with gate is required at the courtyard area; aluminum color
is required.
• Retaining Walls
- Per project specific conditions, if a retaining wall is required, material and design must
be submitted for approval.
- Selected material must be compatible in color, texture and scale with the Cambria Suites
exterior finishes.
- Do not pave within, grade the topography around or damage the ground within the drip
line of any remaining vegetation.
- Landscape guidelines must be strictly adhered to, and deviations must be submitted for
prior written approval.
- Mulch must be provided around tree beds to minimize mowing and to retain moisture.
- The scheme should include seasonal color, local plant varieties and evergreen varieties.
- Use trees along street frontage to enhance curb appeal while mitigating the view of
large expanses of parking.
- Use local varieties and evergreen groupings to screen mechanical, electrical, dumpster
and any other undesirable views.
- Limit the use of deciduous plantings to prevent a loss of color and content in winter
months.
- A 2' wide decorative stone or river gravel must be used at the building base.
- Layer deciduous shrubs with 24" height (minimum 3 gallon/5 gallon in Midwest and
West).
- An evergreen ground cover must be used to line walkways and decorative pavings at the
Entrance Plaza.
- Landscape speakers are required for DMX music featuring custom Cambria sound.
- A minimum of 10' landscape buffer is required between the building and back of
sidewalk at sides and rear, particularly adjacent to guest suite windows.
- A minimum 15' landscape buffer is required between front of building and back of
sidewalk. Buffer to include layered evergreen shrubs with ground cover infill. Sod is not
permitted.
- Ornamental trees, min. 2" caliper and 8-10' tall, must be provided in rhythm across the
front elevation at the brick pilasters.
- Mechanical and/or electrical equipment must be screened from guests’ view, based on
local utility standards.
• Courtyard Landscaping
- Feature landscaping is required at the courtyard.
- A decorative aluminum color, 6' high metal fence with gate must be provided.
- 2" to 21⁄2" caliper flowering trees must be provided against the metal fence.
- Layer deciduous shrubs with 24" height (minimum 3 gallon; 5 gallon in Midwest and
West).
- A communal fire pit will be required in 2009. For all new construction consult the
Cambria Document Center for details.
• Landscaping at Signage
- Feature landscaping is required at every monument entry sign on the property.
- Perennial planting must be used at the sign base, not to exceed 18" mature height to
allow visual of signage.
- An ornamental flowering tree, 2" caliper, with deciduous shrub planting beneath is
required.
• Slope
- Sodded slope is not to exceed 4:1.
• Material Selection
- Do not use conifer varieties at parking islands or in locations which overhang parking.
- Verify that plant varieties selected are not prone to disease and pest infestation.
- Select varieties that will mature and fulfill, without overgrowing, their appointed
locations.
• Site Drainage
- Prevent water from ponding at any part of the site, especially the walkways.
- Pre-finished aluminum gutters and downspouts, matching the adjacent surface, are to be
located so that their termination is not near the building perimeter or on a walkway.
• Site Buffers
- A minimum 15'-0" sodded/landscaped perimeter buffer between the edge of pavement
and the property line is required at front property line.
- A minimum 10'-0" sodded/landscaped buffer between the edge of pavement and the
property line is required at side and rear property lines.
- Screen mechanical, electrical, service or trash areas with landscaping from guest view.
This includes guest views from guest rooms, automobile thoroughfares and pedestrian
walkways. Provide adequate clearance to allow maintenance and required airflow at any
equipment location.
• Parking Islands
Provide curbed landscaped islands at minimum intervals of one per 15 stalls.
• Irrigation
- A professionally designed irrigation system is required to ensure maximum performance
of landscape materials.
- The typeface of the “Guest Parking” should be 2.25 times larger than the “User
Assumes All Risks” typeface.
- The sign should contain the Cambria “palette” at the top of the sign. The sign should
be constructed out of 1/8" aluminum with face applied vinyl. The logo and lettering
can be one color on a white background using either black or the Cambria blue (PMS
647). The signs should be conspicuously posted approximately every 200 ft around the
perimeter of the parking lot only. Signs must not be mounted to the building. Posts for
the signs are to be constructed of 1½" x 1½" square tubing with rounded corners and
include plastic end caps. Posts are generally 7 feet tall and should be set 18" into the
ground.
- Provide accent lighting from second floor metal fascia of entry tower upward to
highlight tower.
• Site Lighting
- Metal halide fixtures must be used for uniform lighting; do not mix use of various bulb
types.
See Rules of Operation, Universal Facility Standards Lights, Light Fixtures and Lighting
Levels, Section 105.10, for foot candle requirements.
- Four (4) story “I” fashioned prototype with 133 suites with an indoor pool
• Elevation
The facade is highly articulated with a brick base, vertical brick pilasters and duo-tone EIFS
skin, paired asymmetrical window mullions with integral PTAC grill, oversized architectural
metal parapet and solid aluminum clad cantilevered entry canopy. Entry Tower is identified
by architectural metal sun shield atop cube tower with curtain wall glazing of e-glass.
• Materials
- Acceptable construction materials include masonry, precast concrete, reinforced
concrete, wood frame and light gauge steel framing.
- Unacceptable construction materials include exposed concrete block, T-III plywood and
vinyl siding.
- Exterior finish materials include brick, EIFS and architectural metals. Regional materials
must be submitted for review and approval.
- Exterior colors are pre-selected to enhance the building’s architectural features and are
not to be altered without the previous written approval of Cambria Suites Design and
Construction.
• Entry Canopy
- A signature element of each Cambria Suites hotel is the entry canopy, which is
cantilevered by structural cables from structural steel columns.
- The canopy must be structurally designed to meet all local environmental conditions.
- The canopy must be a thin metal, curved shell structure with solid metallic underside.
- A drive aisle must be provided beneath the entry canopy allowing a clear 22' drive aisle.
401.08 Signage
All signs must be in compliance with local codes and Cambria Suites requirements. It is
important that necessary permits are obtained in a timely manner so that all signage can be
installed prior to property opening.
See Rules of Operation, Universal Facility Standards, Signage, Section 105.00 and Marketing
and Brand Identity Standards, Section 203.00. Also see Section 205.00 for compliance.
• Site Signage
- Internally illuminated monument signage must be provided at each entry to the site.
- Illuminated signage must be on a photocell sensor to ensure illumination from one hour
prior to sunset until one hour after sunrise, and during overcast or inclement weather
conditions.
- Double face pylon signage, with an apron, permitted at a maximum height of 35'.
- All exterior signage must be submitted for Cambria Suites brand approval.
• Building Signage
- Internally illuminated channel letters mounted at facade of entry tower.
- Internally illuminated box sign is located at building face seen from approaching traffic.
- Illuminated signage must be on a photocell sensor to ensure illumination from one hour
prior to sunset until one hour after sunrise, and during overcast or inclement weather
conditions.
- All exterior signage must be submitted for Cambria Suites brand approval.
amenities desired by today’s business and leisure traveler. All elements have been carefully designed and
selected to achieve our high brand standards and to meet the high expectations of our guests.
All areas described here must receive High-Speed Internet Access (HSIA).
All properties are required to strictly adhere to all guidelines set forth by the Americans with Disabilities Act
402.01 Vestibule
• Design Characteristics
- The prototypical area is 100 SF; 12'-6" clear width.
- An “air lock” entry must be provided with automatic doors or a revolving door with
swing doors for egress. When revolving doors are used, they must be the three-leaf type.
- Recessed ceiling speaker locations must be provided for DMX music featuring custom
Cambria sound.
• Lighting
Recessed down light fixtures must be centered within the space. A minimum rating of 20
FC is required.
- The lobby is required to have double volume space with views to the Barista Bar,
Reception Desk and Dining areas.
- Full height e-glass wall feature windows are included, with mullions to grid large
expanses of glazing.
- A Regional wall of natural stone is required to be double height and is the feature at the
soft seating Lobby space. Uplighting from floor level is required.
- Wall mounted speakers must be provided for DMX music featuring custom Cambria
sound.
- A Media Wall is required, featuring a 50" flat panel plasma television, which separates
the Dining from the Lobby space.
- Optional built-in fireplace may be incorporated into Lobby Media Wall. Brand design
specifications for fireplace (available on Cambria Document Center Spring 2009) must
be followed.
- A soft seating area must be included at the Media Wall with wall sconces and in-slab
electrical.
- A suspended metal mesh circular ceiling at 8'-6" AFF is required at the Media Wall.
• Lighting
- Interior Design specified wall sconces installed at the Media Wall.
- An Interior Design specified chandelier fixture is required over the soft seating area in
the Lobby.
- Interior Design specified table and floor lamps are required at the soft seating area.
• HVAC
- Design as part of the central system.
- Floor outlets must be provided at Lobby soft seating areas and at Media Wall chairs.
- Coordinate four (4) Internet, data and electrical connections in the slab at Lobby
community Business Center table.
- Wired HSIA connections are required in the Lobby community Business Center table
and at each guest workstation for a total of four (4).
- Include a data port and a duplex outlet at credenza wall. Hardwire connections between
equipment at credenza and Lobby Business Center table.
- It is optional to coordinate the location of a closed circuit security camera and to supply
the required power.
• Life Safety
- Compliance must be verified with all applicable governing codes including, but not
limited to, the location of emergency pull stations, smoke detectors, fire extinguisher
cabinets, emergency horn and strobe fixtures, and emergency exit signage.
- A Feature Wall Alcove must be included and designed with three (3) lighted shadow
boxes.
- Recessed ceiling speaker locations must be provided for DMX music featuring custom
Cambria sound.
• Lighting
- Recessed down light fixtures are required; provide dimmable capabilities.
- Recessed wall washer fixtures highlighting the Feature Wall are required.
• HVAC
HVAC for the Reception Lobby must be designed as part of the central system.
• Life Safety
- Verify compliance with all applicable governing codes including, but not limited to,
the location of emergency pull stations, smoke detectors, fire extinguisher cabinets,
emergency horn and strobe fixtures and emergency exit signage.
- A closed circuit security camera to monitor the main entry is optional. Location is to be
discreet and preapproved.
- The minimum counter length is 15'-0"; add one (1) foot for each ten (10) suites over
129 suites. The maximum length is 20'-0."
- A low work counter is provided at the service side and an upper transaction counter at
the guest side of the Reception Desk.
- Accessible counter height must be conveniently provided within the design of the
Reception Desk nearest the main entry.
- Provide 3'-0" clear opening in Reception Desk for staff to access and assist guests in
other public areas.
- The ceiling height must be a minimum of 10'-0" AFF with a dropped soffit at 9'-0"
AFF over the transaction counter.
- Millwork workstations must be coordinated with the overall design and computer
specifications.
- Verify that all casework and counters allow for hidden electrical and computer cords via
properly placed grommets.
- A door is required for employee access to the Work Area from the Reception Desk.
Guests must not be able to view the work area.
- Safe deposit boxes for guest use must be provided behind the Reception Desk and must
be under staff supervision at all times.
- One (1) safe deposit box must be provided for every fifteen (15) suites. If individual
safes are provided within the guest suite closet, the number of safe deposit boxes
required is one (1) for every twenty-five (25) guest suites.
• Lighting
- Recessed down light fixtures must be installed at the transaction counter.
- Adjustable recessed down light fixtures are required at the rear of the Reception Desk.
• Graphics
The licensee statement must be posted within guest view and must be visible from the
Reception Desk.
• HVAC
Design as part of the central system.
- Provide data and telephone ports for each computer station, per the final computer
equipment design.
- Duplex outlets on dedicated circuits must be provided for computer equipment and for
general use per the final computer equipment layout.
- It is optional to coordinate the location of a closed circuit security camera and to supply
the required power.
• Life Safety
- Verify compliance with all applicable governing codes including, but not limited to,
the location of emergency pull stations, smoke detectors, fire extinguisher cabinets,
emergency horn and strobe fixtures and emergency exit signage.
- The ceiling height must be a minimum of 10'-0" AFF at the main public space and
8'-0"at upper floors.
- Recessed ceiling speaker locations must be provided for DMX music featuring custom
Cambria sound at main public space lobby only; ceiling speaker locations are optional at
upper floor lobbies.
• Lighting
- An Interior Design specified pendant fixture and recessed lighting must be included at
the first floor.
- Recessed down light fixtures and decorative wall sconces must be installed at the
Elevator lobby corridor at upper floors.
• HVAC
Design as part of the central system.
• Life Safety
- Verify compliance with all applicable governing codes including, but not limited to,
the location of emergency pull stations, smoke detectors, fire extinguisher cabinets,
emergency horn and strobe fixtures and emergency exit signage.
- The women's room must be a double compartment featuring a full width vanity with
two (2) sinks and three (3) toilet stalls. Properties with increased suite counts may
necessitate additional facilities.
- The men’s room must be a double compartment featuring a full width vanity with two
(2) sinks and one (1) toilet stall and two (2) urinals. Properties with increased suite
counts may necessitate additional facilities.
- Restrooms must comply with all applicable accessibility standards and codes.
- The ceiling height must be a minimum of 8'-0" AFF; Vanity soffit at 7'-0" AFF.
- Recessed ceiling speaker locations must be provided for DMX music featuring custom
Cambria sound.
• Plumbing
Fixtures must include:
- Floor mounted toilet fixture(s) with elongated bowls and split seats
- High quality faucets with color demarcations of red and blue to signify hot and cold
water, respectively
- Semi-recessed paper towel dispenser and disposal unit in stainless steel finish mounted
in convenient location for use at the vanity. Electric hand dryers may be substituted with
prior written approval.
- Recessed toilet seat cover dispensers and feminine napkin disposal to be located in each
stall at the Women’s Restroom
• Lighting
- An Interior Design specified wall sconce is required to be placed between the mirrors.
- Fluorescent lighting must be recessed in the ceiling, at full length of wall above
toilets.
• HVAC
- Continuous exhaust system with fan is required, meeting a minimum of 60 CFM.
- The HVAC system for the restrooms must be designed as part of the central system.
• Life Safety
- Verify compliance with all applicable governing codes including, but not limited to,
the location of emergency pull stations, smoke detectors, fire extinguisher cabinets,
emergency horn and strobe fixtures and emergency exit signage.
See Rules of Operation, Section 105.07, Lobby Area and Interior, Section 105.07 for
compliance.
- A minimum of 85 SF is required.
- Commercial grade refrigerator and freezer display coolers and (2) 3' vertical millwork
display cases with storage below must be provided.
• Lighting
- Recessed down lights are required.
• HVAC
- Design as part of the central system.
- Coordinate locations with final equipment layout.
• Life Safety
- Verify compliance with all applicable governing codes including, but not limited to,
the location of emergency pull stations, smoke detectors, fire extinguisher cabinets,
emergency horn and strobe fixtures and emergency exit signage.
- Allow space for a minimum of two (2) carts; minimum size of 80 SF for cart storage.
Allow a minimum of 30 SF in an adjacent, but not accessible, area for luggage storage.
• Lighting
Recessed down lights with a minimum of 50 FC is required.
• HVAC
Design as part of the central system.
• Life Safety
- Verify compliance with all applicable governing codes including, but not limited to
the location of emergency pull stations, smoke detectors, fire extinguisher cabinets,
emergency horn and strobe fixtures and emergency exit signage.
meeting the needs of each individual guest and must reflect our brand’s upscale ambiance. Food service areas
must include ample spaces for serving a paid hot breakfast with espresso specialty drinks, soft seating for
The entire food service area must span approximately 1,135 SF and must receive wireless High-Speed
- Recessed ceiling speakers for DMX music featuring custom Cambria Sound.
• Lighting
- Incandescent recessed down light fixtures are required; must be dimmable.
- All fixtures must be lensed or have coated bulbs at food service areas. All fixtures at the
Breakfast Buffet must be incandescent.
• HVAC
- Design as part of the central system.
- Separate exhaust ducts must be maintained for odors from food service. A minimum
ventilation of 10 cfm or the governing code is required—whichever is more stringent.
- Positive pressure must be created at the Breakfast Bar to prevent transfer of kitchen
odors.
- All HVAC systems must be integrated within ceiling design and must not infringe on the
minimum ceiling height.
- Thermostats and HVAC devices and electrical control devices must have integral tamper
proof covers.
- Power must be provided as needed at serving equipment and counter top appliances and
verified with the final design.
- Thermostats, HVAC devices and electrical control devices must have integral tamper
proof covers.
- The Dining area must be located directly off of the Lobby and adjacent to the Barista
Bar/Breakfast Buffet.
- Recessed ceiling speaker locations must be provided for DMX music featuring custom
Cambria sound.
- The design must include full height windows and single door access to the “Reflect”
outdoor dining area.
- Dining table seating must equal a minimum of 12% of the guest suite count and is
achieved through the use of two-top tables.
- Seating must be relaxed and include a mixture of dining tables and chairs with soft
seating arrangements.
- Provide a built-in millwork condiment station with soffit, base cabinets and granite
counter.
- Provide kitchen access from Barista and Dining/Breakfast Buffet. The Kitchen and
service areas must be visually screened from guest view.
• Lighting
- Recessed down light fixtures are required.
- Interior Design specified pendant fixtures must be installed at the dining counter.
• HVAC
- Design as part of the central system.
- Separate exhaust ducts must be maintained for odors from food service with a minimum
ventilation of 10 cfm or the governing code—whichever is more stringent.
- Positive pressure must be created at the Dining area to prevent the transfer of kitchen
odors.
- All HVAC systems must be integrated within the ceiling design and must not infringe on
the minimum ceiling height.
- Thermostats, HVAC devices and electrical control devices must have integral tamper
proof covers.
- Dedicated circuits at the dining counter, computer stations and point of sale stations are
required.
- Thermostats, HVAC devices and electrical control devices must be concealed from guest
view. Devices must have integral tamper proof covers included.
• Life Safety
- Verify compliance with all applicable governing codes including, but not limited to,
the location of emergency pull stations, smoke detectors, fire extinguisher cabinets,
emergency horn and strobe fixtures and emergency exit signage.
- The Outdoor Dining area must be located directly off the main Dining area with a
storefront window system and single door access.
- The design must included the signature cantilevered, thin metal, curved shell patio cover
with decorative stamped concrete (or pavers) floor.
- Wall-mounted speaker locations must be provided for DMX music featuring custom
Cambria sound.
• Lighting
Recessed down light fixtures must be installed.
- The bar design is radial and connects the Breakfast Bar to the Dining area. Provide a
3'-0" opening for access to dining area from back of bar.
- The area is distinguished by a floor material change and by radial double soffits.
- A commercial grade reach in display case integral with the counter design must be
provided.
- Bar stool seating for a minimum of eight must be provided at the bar counter.
- An 8'x8' suspended metal mesh ceiling similar to that of the Media Wall is required at
the bar. Locate four (4) Interior Design specified pendant fixtures through mesh ceiling.
- The wall at rear of bar features a 32" flat panel, LCD television flanked by decorative
wall sconces at side columns and lockable sliding glass door over glass storage/display
shelves.
- Wall mounted and framed menu boards are required. See OS&E Manual for further
details.
- Recessed ceiling mounted speakers for DMX music featuring custom Cambria Sound.
• Lighting
- Recessed down light fixtures are required.
- Interior Design specified pendant fixtures must be installed directly over the bar counter
through the suspended metal mesh ceiling.
• HVAC
- Design as part of the central system.
- Duplex outlet locations must be coordinated with the final layout of food service
equipment, appliances and point of sale stations.
• Life Safety
- Verify compliance with all applicable governing codes including, but not limited to,
the location of emergency pull stations, smoke detectors, fire extinguisher cabinets,
emergency horn and strobe fixtures and emergency exit signage.
• Plumbing
Floor drains must be located at the bar service area.
- A single door with key card access must be provided. Provide a door viewer with view
into the Board Room from corridor.
- The design must include an 7'-0" pre-function corridor at the Board/Conference area.
- Recessed ceiling speaker locations must be provided for DMX music featuring a four-
genre channel selection of music.
- Include 42" LCD TV monitor with media hub. See Rules of Operation, Board Room
Audio/Visual Equipment, Section 112.07 for more information. Note: Size of LCD TV
must increase proportionately if size of the room increases.
Note: If the Board Room exceeds prototypical size, the size of the TV must increase
with the proportions of the room
- The ceiling height must be 9'-0" AFF at gypsum board perimeter with raised acoustical
tile center at 10'-0" AFF.
• Lighting
- Recessed down light fixtures are required at the perimeter of the room. The fixtures
must be switched independently.
- Recessed, halogen down light fixtures are required in the raised ceiling at the conference
table and must be switched independently and dimmable.
- An Interior Design specified pendant fixture must be centered over the conference table.
• HVAC
Design as part of the central system.
- Data and telecommunication lines must be provided as required per individual project.
- Thermostats, HVAC devices and electrical control devices must have integral tamper
proof covers.
- Locate data, electrical and audio/video jacks on wall by LCD TV or on the side of
the credenza by LCD TV. See also Rules of Operation, Board Room Audio/Visual
Equipment, Section 112.07.
• Life Safety
- Verify compliance with all applicable governing codes including, but not limited to,
the location of emergency pull stations, smoke detectors, fire extinguisher cabinets,
emergency horn and strobe fixtures and emergency exit signage.
- Provide a wall mounted counter and base cabinets - minimum 4' - long if meeting space
is expanded by 10% or more over prototypical size.
- The minimum pre-funtion corridor width at the Meeting area must be 7'-0".
- One enclosed coat closet with coat rack and shelf must be provided per Meeting Room.
- A ceiling mounted movable partition wall must be provided to divide area. See Interior
Design Finishes for specifications.
- Movable partitions must be stacked in alcoves which are finished to match existing
décor.
- Perimeter acoustical tile ceiling at 9'-0" AFF, with a dropped gypsum board sofit at 8'-
10"AFF and a center gypsum board ceiling at 10'-0" AFF.
- Recessed ceiling speaker locations must be provided by DMX for custom music featuring
a four-channel selection of genre specific music.
- Provide a door viewer for view into meeting rooms from corridor.
- Audio/ Visual requirements include two recessed ceiling mounted AV screens. For
details regarding ceiling mounted LCD projector and DVD/CD player, see Rules of
Operation, Meeting Room Audio Visual Equipment, Section 112.08.
• Lighting
- Recessed down light fixtures are required at the perimeter. Fixtures must be switched
independently and be dimmable.
- Interior Design specified pendant fixtures must be centered in gypsum board ceiling.
• HVAC
- All HVAC systems must be integrated within the ceiling design and must not infringe on
the minimum ceiling height.
- Thermostats, HVAC devices and electrical control devices must have integral tamper
proof covers.
- Sound transmission into meeting space must be minimized by utilizing ductwork bends,
baffles, isolation devices, etc.
- HSIA is required. Service must be wired (must also provide wireless) and must meet the
standards set forth in the Information Technology and Telecommunications Standards,
High-Speed Internet Standards (HSIA), Section 302.00.
• Life Safety
- Verify compliance with all applicable governing codes including, but not limited to,
the location of emergency pull stations, smoke detectors, fire extinguisher cabinets,
emergency horn and strobe fixtures and emergency exit signage.
guests.
- Elevator design must conform to all current industry standards, including the American
Standard Safety Code (ASSC) for elevators.
- Elevator design must also be in compliance with all applicable governing codes
including, but not limited to, the Americans with Disabilities Act (ADA).
- Center opening doors are preferred. Verify the local code for stretcher requirements,
which may require side-opening doors.
- Finishes include custom plastic laminate accent panels on stainless steel wall panel
system, stainless steel handrails and accessories. See Interior Design schedules for
specifications.
- Hydraulic elevator service is required for properties up to four (4) stories. Traction
elevators are required for properties five (5) stories and greater.
- The speed required of hydraulic elevator for floors 2–4 is 150 fpm (feet per minute).
- The speed required of geared elevator for floors 4–7 is a minimum of 350 fpm.
• Lighting
- Recessed fixtures [stainless steel panel ceiling] are required.
- Height alternates between minimum 8'-6" gypsum wall board ceiling and 8'-0"
accoustical ceiling tile.
- Recessed ceiling speaker locations are required for DMX music featuring custom
Cambria sound at corridors leading to Meeting/Conference and Board Rooms as well as
each elevator landing.
- Full height corner guards per the FF&E specifications are required.
• Lighting
- Recessed down light fixtures must be centered in corridors, in ACT ceiling.
- Interior Design specified wall sconces must be spaced evenly throughout corridors
mounted at 6'-0" to centerline AFF.
• Graphics
- Properly sized placards must be placed to direct guests to, or to identify: Guest suites,
Vending areas, Elevators, Lobby, Meeting Room and Recreational amenities. See
Interior Design specifications.
- The graphics should be professionally prepared per the Interior Design Specifications.
• HVAC
- Ventilation and air supply/return must be provided without encumbering the minimum
ceiling height requirements.
- Duplex outlets must be provided per governing code or the Product Design Drawings,
whichever is more stringent.
• Life Safety
- Verify compliance with all applicable governing codes including, but not limited to,
the location of emergency pull stations, smoke detectors, fire extinguisher cabinets,
emergency horn and strobe fixtures and emergency exit signage.
405.03 Stairs
• Design Characteristics
- Compliance with all governing codes is mandatory.
- Stairs must be located directly off of the Guest Suite Corridors with exits on grade.
- A minimum of two (2) sets of stairs is required for a prototypical project. Non-
prototypical projects will be evaluated on an individual basis.
- Building stairs may not be to be tied into parking garage or multi-use stairs.
- Metal handrails must be continuous and must comply with all accessibility and safety
codes.
- If a stair is accessed by a door opening directly to the exterior, entry must be card reader
controlled.
• Lighting
- Decorative surface mounted fixtures must be installed at landing ceilings.
• HVAC
- Adequate ventilation must be provided.
- The design must be verified to be compliant with all governing fire and life safety codes.
• Life Safety
- Verify compliance with all applicable governing codes including, but not limited to,
the location of emergency pull stations, smoke detectors, fire extinguisher cabinets,
emergency horn and strobe fixtures and emergency exit signage.
- The size is prototypically 100 SF. Consult specifications of equipment to ensure that
proper sizing and ventilation needs are met.
- Allow space for one (1) washer and one (1) dryer up to 129 suites. Stackable units are
permitted.
- A solid core wood door with a partial glass viewing panel and key card access is required.
• Lighting
- A 2' x 4' fluorescent light fixture must be centered in the Guest Laundry space.
• HVAC
- Design as part of the central system.
- Adequate and separate ventilation and exhaust must be provided for laundry facilities, as
prescribed by all applicable codes.
- Power must be provided for the electronic key card at entry door.
• Plumbing
A floor drain must be centered in the Guest Laundry space.
• Life Safety
- Verify compliance with all applicable governing codes including, but not limited to,
the location of emergency pull stations, smoke detectors, fire extinguisher cabinets,
emergency horn and strobe fixtures and emergency exit signage.
- An ice machine must be provided on the first floor located near the Guest Laundry.
- An ice machine and a soft drink machine must be provided at each floor above the first.
- The ice machine must have a closed bin and a dispenser chute. Minimum daily capacity
is 3 lbs. of ice per guest room, or 175 lbs. total, whichever is greater.
- The space may be accessed through a framed opening; a door is not required.
- Equipment must be positioned or screened so that it is not visible from the corridor.
• Lighting
- 2' x 4' fluorescent fixtures are required or recessed down lights, depending on ceiling
condition.
• HVAC
- Design as part of the central system.
• Plumbing
A floor drain must be centered in the space.
• Life Safety
- Verify compliance with all applicable governing codes including, but not limited to,
the location of emergency pull stations, smoke detectors, fire extinguisher cabinets,
emergency horn and strobe fixtures and emergency exit signage.
and hospitality. The design of “Refresh” Recreation areas should continue the brand’s theme of providing
- A solid core wood door with window panel must be provided from the elevator corridor.
- Separate doors, card reader controlled lead to the Pool and the Fitness Center.
- Recessed speaker locations must be provided for DMX music featuring custom Cambria
Sound.
- The minimum height for the gypsum board ceiling must be 10'-0" AFF with soffit at
8'-10" AFF.
- DMX scent program is located in storage area of vestibuule with grilles into Pool and
Fitness areas.
• Lighting
Recessed down light fixtures are required.
• Graphics
- Hours of operation, health and safety regulations must be displayed.
• Life Safety
- Verify compliance with all applicable health and safety codes.
- Verify compliance with all applicable governing codes including, but not limited to,
the location of emergency pull stations, smoke detectors, fire extinguisher cabinets,
emergency horn and strobe fixtures and emergency exit signage.
- The design must include windows for natural light between Fitness and Pool areas.
- The Fitness Center must have a view onto the pool deck. Direct access to the pool is
prohibited.
- Ceiling/wall speaker locations must be provided for DMX music featuring custom
Cambria Fitness Center like music channel programming.
- One wall must be fully mirrored from base to ceiling. Receptacles must be installed in
the wall base. Mirrors are butt jointed without beveled edges or overlay strips.
- A water cooler or chilled bottled water service must be provided. A water fountain is not
permitted.
- The Fitness Center is accessible via two (2) single entry doors – both controlled by a key
card system:
- A solid wood door with side light from the main corridor near the Reception Desk
- Storefront system door from the Spa Vestibule
• Lighting
- Recessed down light fixtures controlled by key switch, must be installed.
- A rating of 30 – 60 FC is required.
- A posted liability notice in compliance with all local, state or federal codes must be
located in clear view of guests.
• HVAC
- The HVAC for the Fitness Center must be designed as part of the central system.
- Separate exhaust fans must be provided. It must be verified that ventilation and climate
controls are sufficient to maintain a comfortable environment.
- Floor outlets must be provided as required for exercise equipment. Consult final exercise
equipment layout to coordinate locations.
- Power must be provided for the key card access at the entry doors.
• Life Safety
- Verify compliance with all applicable governing codes including, but not limited to,
the location of emergency pull stations, smoke detectors, fire extinguisher cabinets,
emergency horn and strobe fixtures and emergency exit signage.
- Storefront doors are required from the Spa Vestibule and to/from the Courtyard.
Electronic card readers are required at the Spa Vestibule door and at exterior courtyard
door(s).
- A minimum size of 340 SF of water surface is required. Increased suite count may
mandate a larger pool area.
- The total program area required for the pool and spa is 1,200 SF.
- Wall mounted speaker locations must be provided for DMX music featuring custom
Cambria spa-like music channel programming at both indoor and outdoor areas.
- Stairs with stainless steel handrail at the shallow end must meet all applicable safety
codes.
- A minimum of one (1) wall mounted metal ladder must be provided at the deep end.
- In compliance with all applicable safety and accessibility codes, a sleeve must be included
in the pool deck for handicapped lift.
- The required minimum depth is 3'-0" and the required maximum depth is 5'-0".
- Depth indicator tiles are required on the pool deck at coping, clearly marking the depth
in feet and in meters.
- Depth indicators must be within the pool tile at water line clearly marking the depth in
feet and meters.
- “No Diving” indicators must be integral with the pool coping and the pool water line.
- Adequate deck space must be provided for furniture placement and for guests at
poolside. Minimums of general 4'-0" clearance and an 8'-0" clearance for furniture
placement must be maintained.
- Life saving equipment must be readily available and in good condition at all times. The
equipment must be visually obvious.
- Life saving equipment must include, but not be limited to information located in the
OS&E Rooms Manual.
- Graphics must clearly state the Safety Rules and Pool Use Guidelines including, but not
limited to, “No Lifeguard on Duty”, “No Glass Containers” and “No Diving.” See
Ruiles of Operation, Lobby Area and Interior, Section 105.07, for more information.
- Operating systems such as filtration and chemical feed systems must be in compliance
with all governing codes
• Lighting
- Recessed down light fixtures must be spaced equally throughout the area. Do not locate
lighting directly over the pool surface.
• Graphics
- Safety rules and regulations must be provided per Cambria Suites hotel criteria.
• HVAC/Mechanical Systems
- Spaces adjacent to the indoor pool area must not be more than 10° cooler.
- The HVAC system for the pool area must be designed as an independent system.
- Power must be provided for the electronic card reader at the entry door.
• Life Safety
- Compliance with all applicable health and safety codes must be verified.
- Verify compliance with all applicable governing codes including, but not limited to,
the location of emergency pull stations, smoke detectors, fire extinguisher cabinets,
emergency horn and strobe fixtures and emergency exit signage.
- A wall-mounted timer must be provided for guest use and must include an emergency
shut off conforming to all jurisdiction requirements.
- Depth indicators must be integral with pool coping clearly marking the depth in feet and
meters.
- Depth indicators must be within pool tile at water line clearly marking the depth in feet
and meters.
- “No Diving” indicators must be integral with the pool coping and the pool water line.
• Lighting
Underwater lighting is required.
• Graphics
- Safety rules and regulations must be provided per Cambria Suites hotel criteria.
• Life Safety
- Verify compliance with all applicable health and safety codes.
- Verify compliance with all applicable governing codes including, but not limited to,
the location of emergency pull stations, smoke detectors, fire extinguisher cabinets,
emergency horn and strobe fixtures and emergency exit signage.
and comfortable. Upon entering the suite guests should feel safe and “at home” in the upscale surroundings,
All properties are required to strictly adhere to all guidelines set forth by the Americans with Disabilities Act
- Accessible varieties of each major suite type must be designed in each project. Consult
the local governing guides for the correct number of Accessible guest suites to be
included. Require accessible unit connect to adjacent standard King or Double Queen
Suite.
- Double Queen Suite bay must be a minimum of 13'-¼" W x 35'-5" D, clear dimension.
- One Bedroom Suite bay must be a minimum of 18'-5" W x 31'-1" D, clear dimension
with additional bath area not included.
- One Bedroom Suite bay must be a minimum of 20'- 0" W x 19' – 9" D with additional
bay area not included.
- Accessible King Suite I bay must be a minimum of 13'- ¼" W x 35'-5" D, clear
dimension.
- Accessible Double Queen suite bay must be a minimum of 13'- ¼" W x 29'-9" D, clear
dimension with additional bath area of 7'-8" W x 23'-1" D.
- Accessible King Suite II bay must be a minimum of 13'- ¼" W x 29'-9" D, clear
dimension with additional bath area of 7'-11"W x 9'-7" D.
- Tower suites include a hospitality bar with upgraded base and wall cabinet featuring
a bar sink, microwave oven, under counter refrigerator, coffee service and optional
dishwasher.
- The single entry door must be self-locking, self-closing and fire rated. See Rules of
Operation, Electronic Lock System, Section 104.02 Entry Door Accessories.
- Recess entry door a minimum of 8" from corridor to create an entry alcove.
- A decorative grid wall is required at the desk to separate the sleeping and living areas.
Grid wall must remain at 8'-0', regardless of increased ceiling height.
- An enclosed closet must be included at the sleeping area, a minimum of 2'-0" x 5'-0",
furnished with a Beverly System hanging bar and shelf. See Architectural Specifications
for requirements, and OS&E Rooms Manual for remaining content.
- An optional safe may be permanently mounted and located in the closet. Required
number of safe deposit boxes at the Reception desk is contingent on suite safes being
installed. Calculate prior to construction documents. See Rules of Operation, Safe
Deposit Boxes, Section 104.06 for specification.
- A minimum of one (1) 4' H x 6' W double-glazed operable window with a locking
device is required. Windows must have a controlled maximum opening of 4" with the
exception of Tower Suite windows which are fixed.
- Wood blocking must be provided the entire width of window for the window treatment
mounting.
- A solid surface window sill must be provided per Interior Design specifications.
- Guest Suite finished ceiling height is a minimum of 8'-0" AFF, maximum of 10'-0".
- 9'-0" Ceiling height condition requires a 1'-0" bulkhead extending to demising wall,
above grid wall.
- 10'-0"ceiling height requires a 2'-0" bulkhead above grid wall extending to demising
wall. At ceiling heights greater than 10', provide a painted wood moulding at 10'-0"
with paint finish above and vinyl wallcovering below.
• Lighting
- A decorative surface mounted “welcome light” fixture switched at entry door is
required.
- An Interior Design specified lamp lighting is required at nightstands, desk and console.
Refer to Interior Design standards for further information.
- Interior Design specified wall sconces are required at the sofa with dimmer control and
must be switched independently.
- An Interior Design specified pendant fixture at hospitality bar in certain suites per the
guideline drawings.
• Graphics
- The emergency evacuation plan must be affixed to the room side of the door.
- The rate and limited liability law card must be affixed to the room side of the door
unless mandated by local code to be located elsewhere.
- Suite identification plaque signage must be attached to the corridor wall adjacent to the
suite door.
• HVAC
- A through-wall PTAC unit minimum 7000 BTUH capacity is required at all suites,
excluding Tower Suites. An internal drainage system is highly recommended.
- A through wall VTAC unit housed in closet enclosure with grille for air return is
required at Tower Suites.
- A minimum of 3.5 kW heating unit is required. Regions with more than 30 days below
20° F must provide a heater with increased capacity.
- Two (2) on the headboard wall for the lamp(s) and clock radio
- One (1) at television in living area
- One (1) at television at sleeping space
- One (1) quad outlet at the desk-side wall
- One (1) at standard height under desk at side wall
- One (1) dedicated at the exterior wall for PTAC power. Locate to conceal the cord.
- Three (3) at the convenience center; coordinate with refrigerator, microwave and
coffee service locations
- One (1) next to the convenience center
- One (1) below the thermostat on demising wall opposite the grid wall
- One (1) data/telecommunications outlet must be provided at standard height under
desk at side wall.
- One (1) telephone jack must be provided at the cordless desk phone at standard height
under desk at side wall.
- High-Speed Internet Access (HSIA) is a standard feature in all Guest Suites. Both wired
and wireless must be available.
• Life Safety
- All Guest Suites require a hard-wired smoke detector with battery back up power. A
central monitoring system is highly recommended.
- Verify compliance with all applicable governing codes including, but not limited to,
the location of emergency pull stations, smoke detectors, fire extinguisher cabinets,
emergency horn and strobe fixtures and emergency exit signage.
- Accessible suites must be equipped with an emergency strobe and horn, prototypically at
the bath wall in the Guest Suite area. Additional strobe is required in the bathroom.
- Minimum of one (1) Standard suite and one (1) Accessible suite are to be equipped with
permanent hearing impaired devices, which includes a door bell with on-off capabilities
and a TTDY equipped phone.
property. It must be designed for the optimum convenience comfort and safety of our guests.
409.01 Design
• Design Characteristics
- Accessible units must be in compliance with governing local or ADA code requirements
whichever is more stringent.
- A custom millwork vanity with an open base display shelf and towel bar affixed to the
face of the vanity is required in standard suites.
- Provide roll-in showers in Accessible Suites per code. All other Accessible Suites are to
include tubs.
• Lighting
- Interior Design specified wall sconces flank the mirror in standard Guest Suites.
- An Interior Design specified decorative wall mounted vanity fixture is centered above the
vanity in Accessible Guest Suites.
- A 10-20 FC range of ratings is required in the shower, with the curtain closed.
• HVAC
Continuous ventilation is required in bath areas at all properties.
- The electrical circuit must be sufficient to maintain various appliances, including a hair
dryer, without a system outage.
- Electrical systems must comply with all governing local, state and national codes.
- A wall mount telephone is recommended at the toilet in all Accessible Suite baths.
• Life Safety
- Verify compliance with all applicable governing codes including, but not limited to,
the location of emergency pull stations, smoke detectors, fire extinguisher cabinets,
emergency horn and strobe fixtures and emergency exit signage.
- Fire alert devices are required in bath compartment in Accessible suites, in addition to
location in living/sleeping area.
• Bath Accessories
- Wood blocking must be provided behind all wall mounted fixtures, furnishings and
equipment.
- A framed vanity mirror must be centered over the vanity bowl (part of the custom
millwork vanity package).
- A tiered, wall mounted glass shelving unit is required (part of the custom millwork
vanity package).
- A curved shower rod must be permanently affixed in Standard Suites; straight curtain
rod is permitted in Accessible Suites.
- Double robe hook(s) must be securely anchored to prevent damage to the rear of door -
one (1) in Standard Suite baths and two (2) in Accessible Suite baths.
• Plumbing Fixtures
- Wood blocking must be provided behind all wall mounted fixtures, furnishings and
equipment.
- A commercial grade, tank style toilet with a closed front seat and cover must be
installed. The seat must remain upright without assistance. A 1.6-gallon flush unit is
required for water conservation.
- An enameled cast iron or steel bathtub with integral non-slip surface is required. Acrylic
and fiberglass tubs are not permitted.
- The tub/shower drain must be the lift and turn variety. Rubber stoppers are not
permitted.
- A polished chrome faucet set must be hospitality grade with ceramic disc technology.
Separate controls for hot and cold water temperatures must be color-coded red and
blue, respectively.
- Shower controls must be hospitality grade with controls for hot and cold water
temperatures color coded with red and blue, respectively.
410.00 Administration
The staff at each Cambria Suites is integral to the success of the property. The guests’ experience is directly
related to the manner in which they are treated and to the service they receive. It is essential for the
“back of house” areas to be designed to meet the needs of the staff and to optimize their performance and
efficiency.
All properties are required to strictly adhere to all guidelines set forth by the Americans with Disabilities Act
- Base and wall cabinets must be provided (with sink and refrigerator) the length of one
wall.
- Kitchen equipment with a sink, faucet, microwave oven and full-size refrigerator/
freezer.
- Round tabletop and base with a minimum of four (4) stacking chairs.
- Employee lockers
- If window coverings are applicable, they must be horizontal blinds per the Interior
Design specifications.
- 2' x 2' acoustical ceiling tile height of 10'-0" AFF at Break Room and Locker Room.
• Lighting
- 2' x 4' fluorescent fixtures are required.
• HVAC
Design HVAC system as part of the central system.
- Locate a High-Speed Internet Access (HSIA) port and a duplex outlet for Web training
at wall nearest table.
• Life Safety
- Verify compliance with all applicable governing codes including, but not limited to,
the location of emergency pull stations, smoke detectors, fire extinguisher cabinets,
emergency horn and strobe fixtures and emergency exit signage.
• Plumbing Fixtures
Plumbing fixtures must include:
- A tank style toilet with an elongated bowl
- A wall-hung vanity, apron and backsplash
• Bath Accessories
Bath accessories must include:
- A framed vanity mirror
- 36" and 42" grab bars at toilet
- A wall-mounted soap dispenser
- A semi-paper towel dispenser/disposal unit
- A surface-mounted dual toilet paper holder
- A 2' x 2' acoustical tile ceiling height of 8'-0" AFF is required.
• Lighting
- A ceiling-mounted fixture must be centered in the space.
• HVAC
- The HVAC system for the rest room must be designed as part of the central system.
- The system design must conform to all governing codes to assure proper ventilation,
supply air and return air.
• Life Safety
- Verify compliance with all applicable governing codes including, but not limited to,
the location of emergency pull stations, smoke detectors, fire extinguisher cabinets,
emergency horn and strobe fixtures and emergency exit signage.
- Millwork work centers with counter and built-in base and wall cabinets.
- The minimum 2' x 2' acoustical ceiling tile height is 9'–6" AFF
• Lighting
- 2' x 4' fluorescent fixtures must be centered in the space.
• HVAC
Design HVAC system as part of the central system.
- A dedicated outlet must be provided for the Property Management System workstation;
provide a dedicated circuit for the PMS outlet.
• Life Safety
- Verify compliance with all applicable governing codes including, but not limited to,
the location of emergency pull stations, smoke detectors, fire extinguisher cabinets,
emergency horn and strobe fixtures and emergency exit signage.
• Lighting
- 2' x 4' fluorescent fixtures must be centered in the space.
• HVAC
- Design as part of the central system.
- The locations of electrical outlets must be coordinated with the final equipment layout.
• Life Safety
- Verify compliance with all applicable governing codes including, but not limited to,
the location of emergency pull stations, smoke detectors, fire extinguisher cabinets,
emergency horn and strobe fixtures and emergency exit signage.
• Lighting
- 2' x 4' fluorescent fixtures must be centered in the space.
• HVAC
Design as part of the central system.
- The locations of electrical outlets must be coordinated with the final equipment layout.
• Life Safety
- Verify compliance with all applicable governing codes including, but not limited to,
the location of emergency pull stations, smoke detectors, fire extinguisher cabinets,
emergency horn and strobe fixtures and emergency exit signage.
• Lighting
- 2' x 4' fluorescent fixtures must be centered in the space.
• HVAC
Design as part of the central system.
- The locations of electrical outlets must be coordinated with the final equipment layout.
• Life Safety
- Verify compliance with all applicable governing codes including, but not limited to,
the location of emergency pull stations, smoke detectors, fire extinguisher cabinets,
emergency horn and strobe fixtures, and emergency exit signage.
- The kitchen must be located adjacent to the Dining/Bar, with entrance points from the
bar and corridor.
- All equipment must be commercial grade. Consult Kitchen Equipment schedule for
complete details.
- Consult Kitchen Equipment schedule for complete list of required kitchen accessories.
- A separate space must be provided for dry storage with single door access. Electric panels
must be located in the dry storage area.
• Lighting
- 2' x 4' fluorescent fixtures must be located throughout the space.
• HVAC
- Design as part of the central system.
- The system design must conform to all governing codes to assure proper ventilation,
supply air and return air.
- Equipment locations must be coordinated with the final electrical design. Additional
outlets must be provided as needed.
• Plumbing
- The floor drain must be centrally located following the final design.
- The plumbing rough must be located per the final equipment layout.
• Life Safety
- Verify compliance with all applicable governing codes including, but not limited to,
the location of emergency pull stations, smoke detectors, fire extinguisher cabinets,
emergency horn and strobe fixtures, and emergency exit signage.
- Verify the provision of an emergency horn and strobe fixture per Choice Hotels
International criteria, Cambria Suites Standards and all applicable codes.
412.00 Housekeeping
412.01 Laundry/Linen Storage
• Design Characteristics
- Laundry
- The prototypical size for the main laundry is 620 SF, including dryer enclosure, linen
cart storage, and supplemental water heating equipment if needed.
- The laundry facilities must be located near the Break Room, with direct access from
the main corridor. Avoid proximity to Guest Suites to minimize noise and traffic.
- Provide a built-in counter with task chair or standard desk for head of housekeeping.
- Equipment must include a minimum of two (2) washers and three (3) dryers.
Properties with room counts greater than the prototypical 129 suites property must
provide additional equipment proportionate to the Guest Suite increase.
- Sound and vibration from equipment must be augmented by appropriate slab design.
- A fire rated enclosure must be provided for dryers with an access door for
maintenance needs. Allow 2' clear at the rear of the dryers to the exterior wall.
- Additional required items include table(s) for folding and general use, laundry sink,
linen chute termination and wired shelving for the storage of linens in circulation.
- The minimum 2' x 2' acoustical ceiling tile height of 10'–0" AFF is required.
- Recessed lint traps shall not be located in passage ways of the Laundry Room.
- The entire room must be lined by floor to ceiling wire or ventilated shelving
beginning at 2'-0" AFF
- A minimum 2' x 2' acoustical ceiling tile height of 9'-0" AFF is required.
- The linen storage door must have an auto close and lock.
• Lighting
- 2' x 4' fluorescent fixtures must be spaced evenly.
• HVAC
- The system design must conform to all governing codes to assure proper ventilation,
supply air and return air.
- A lint catch and clean out are required in the exhaust vents.
- Any units/equipment must be located in enclosed spaces, adequately sized and located
to ensure quality air movement.
- A dedicated outlet must be provide for the Property Management System workstation at
the housekeeper’s desk
- The final equipment layout must be verified with the electrical layout.
• Plumbing
- A floor drain must be centrally located within the main laundry space.
• Life Safety
- Verify compliance with all applicable governing codes including, but not limited to,
the location of emergency pull stations, smoke detectors, fire extinguisher cabinets,
emergency horn and strobe fixtures and emergency exit signage.
- Floor to ceiling wire or ventilated shelving is required, beginning at 2'-0" AFF and
providing four (4) shelves at storage rooms at upper floors. Wire or ventilated shelving is
required to allow for air circulation.
- The ceiling can be exposed or 2' x 2' acoustical ceiling tile, with a minimum height of
8'-0" AFF.
- Door must receive same finish as Guest Suite doors and be accessed via employee card
reader.
• Lighting
- 2' x 4' fluorescent fixtures must be spaced evenly.
• HVAC
Design as part of the central system.
• Electrical, Telecommunications, Data and Media Connections
Electrical outlets must be provided as required by code.
• Life Safety
- Verify compliance with all applicable governing codes including, but not limited to,
the location of emergency pull stations, smoke detectors, fire extinguisher cabinets,
emergency horn and strobe fixtures and emergency exit signage.
- The elevator design must also be in compliance with all applicable governing codes
including, but not limited to, the Americans with Disabilities Act (ADA).
• Lighting
- Lighting is required per the elevator manufacturer’s specifications.
414.00 Engineering
414.01 Pool Equipment
The Pool Equipment area houses the pump, dehumidification system equipment and HVAC
equipment.
• Design Characteristics
- The prototypical size of 75 SF may vary according to the equipment specifications.
- The equipment room must be located directly adjacent to the pool deck area.
• Atmosphere
- Fluorescent surface mounted light fixtures are required.
• HVAC
- The pool equipment room HVAC system must provide adequate ventilation.
• Life Safety
- Compliance with all local health and safety codes must be verified.
- Verify compliance with all applicable governing codes including, but not limited to,
the location of emergency pull stations, smoke detectors, fire extinguisher cabinets,
emergency horn and strobe fixtures and emergency exit signage.
- The pool storage room/building must be located directly adjacent to the mechanical
rooms.
• Lighting
Fluorescent surface mounted fixtures are required for lighting.
• HVAC
The HVAC system must provide adequate ventilation.
• Life Safety
- Verify compliance with all local health and safety codes.
- Verify compliance with all applicable governing codes including but not limited to,
the location of emergency pull stations, smoke detectors, fire extinguisher cabinets,
emergency horn and strobe fixtures and emergency exit signage.
- A fully plumbed eye wash station must be provided at strike side of door.
- The office must be located in the Back of House area convenient to the receiving area.
• Lighting
Fluorescent surface mounted lighting fixtures are required.
• HVAC
Design as part of the central system.
- Outlets and other electrical service must be provided as needed, including TV jack and
outlet matching PTAC voltage for testing.
• Life Safety
- Verify compliance with all applicable governing codes including, but not limited to,
the location of emergency pull stations, smoke detectors, fire extinguisher cabinets,
emergency horn and strobe fixtures and emergency exit signage.
- A 2' x 4' fluorescent strip fixture with wire cage protective cover is required.
• HVAC
Design as part of the central system.
• Life Safety
- Verify compliance with all applicable governing codes including but not limited to,
the location of emergency pull stations, smoke detectors, fire extinguisher cabinets,
emergency horn and strobe fixtures and emergency exit signage.
- Size and design of equipment and system is the responsibility of the project engineer per
the needs of each individual project.
• Lighting
A 2' x 4' fluorescent strip fixture with wire cage protective cover is required.
• HVAC
Design as part of the central system.
• Life Safety
- Verify compliance with all applicable governing codes including, but not limited to,
the location of emergency pull stations, smoke detectors, fire extinguisher cabinets,
emergency horn and strobe fixtures and emergency exit signage.
• HVAC
The HVAC system design must conform to all governing codes to assure proper
ventilation, supply air and return air.
• Life Safety
- Verify compliance with all applicable governing codes including, but not limited to,
the location of emergency pull stations, smoke detectors, fire extinguisher cabinets,
emergency horn and strobe fixtures, and emergency exit signage.
to the following regulations is required. The professionals contracted to supply construction documents are
responsible for the coordination and inclusion of all applicable code regulations or the standards of Cambria
• Sound transmission between adjacent public areas, or public areas to service areas, must
maintain a minimum STC rating of 56 dB. Folding or similar folding partitions must
maintain the same rating.
- Any units/equipment must be located in enclosed spaces, adequately sized and located
to ensure quality air movement.
- All exhaust/vent ducts must be baffled to prevent sight and minimize sound
transmission.
• Energy Management
Cambria Suites strongly recommends the use of automatic shut-offs, pre-set thermostat
programs and heat recovery systems to maintain peak operational conditions and comfort.
415.03 Plumbing
• Water Supply
- Ample hot and cold water must be accessible to all guest rooms and back of house areas
upon demand.
- Pressure must be designed to maintain maximum capability during peak use at 100%
capacity.
- Hot water must maintain 115° F during peak use hours between 6:00 am – 8:00 am.
• Identification
- Plumbing and mechanical piping must be accessible for prompt and efficient
maintenance.
- The use of color coding, charts and tagging of all wiring, piping, valves, wiring,
equipment and accessories is strongly recommended.
• Isolation Valves/Switches
- Isolation valves/switches must be provided for all mechanical equipment, including ice
machines and exterior hose bibs.
• Sewer
- Verify the existence of a public sanitary system and provide a means of conveying
sewage. If a public system is not available, provide a private sewage disposal system.
- Sewer clean outs must be provided every 50' or at every bend greater than 40° in a main
line.
• Loss of Water
For laundry water supply pneumatic valves and/or storage tanks must be designed into the
systems to prevent sudden loss of hot/cold water service to guest rooms at times of surge
demand in the kitchen or laundry.
• Exterior Lighting
- The entire lighting package, including decorative and site lighting, must be presented.
- Photometric readings are required to ensure required and specified lighting levels are
maintained.
• Lightning Protection
The entire building must be protected by an approved system that ensures hotel equipment
and guest equipment is shielded.
• Telecommunications
- A hospitality-based system that functions as a state of the art telephone with FCC-
compatible hearing-impaired capabilities must be provided.
- Verify that all trunk lines are adequately sized for incoming/outgoing local and long
distance service.
• Computer Technology
- Verify that the most current criteria for the reservation and registration computer
equipment are provided. The system must be capable of history recovery, accounting,
energy management, function rental and coordination.
- Computers must be protected with power surge protection, a dedicated circuit and
emergency generator back up to prevent loss of performance or information.
- The nightstand phone has a required maximum phone cord length of 15'.
- Telephone must be a touch-tone model featuring voice mail, speed dialing, call waiting,
hold feature, and transfer capability.
- A minimum of three (3) speed dial buttons and maximum of five (5) are required.
- If power is interrupted for more than 30 minutes, the emergency generator should
provide power to one (1) elevator and to the telephone system.
- A complete fire alarm system is required with audible warnings throughout the public
spaces, corridors and guest rooms.
- All Guest Suites must be equipped with a working smoke detector. All new construction
must provide hard-wired detectors. A central monitoring system is strongly
recommended.
- All equipment must be inspected, maintained and tagged in accordance with all local,
state and federal codes.
- Sidewall sprinkler heads are recommended at guest rooms, public spaces and where
deemed necessary to maintain maximum ceiling heights and limit use of soffits.
• Emergency Exit/Evacuation
- Emergency exits must be clearly marked in accordance with local, state and federal
codes.
- Emergency signage must be supplied with battery back up in the event of a power
failure.
- A detailed written and schematic evacuation plan must be approved by the local fire
and safety officials and must be available for periodic review by Cambria Suites. The
emergency evacuation procedures must be clearly posted in all public areas and guest
rooms.
- An emergency lighting system is required in all enclosed public areas, reception desk,
guest room corridors and exit stairs/corridors. The design must comply with the
National Fire Protection Act and all local governing code/official criteria.
to standards and guidelines and attention to detail are necessary to achieve an aesthetically pleasing,
welcoming hotel. Following these standards will also help to ensure that your project runs smoothly and
stays on schedule.
- All Cambria Suites brand properties shall be in full compliance with the Americans with
Disabilities Act (ADA). Further information can be found online at www.ada.gov.
- All Cambria Suites properties shall be in full compliance with all aspects of the
Occupational Safety & Health Administration (OSHA) standards. Further information
can be found online at www.osha.gov.
• Insurance Requirements
- Coverage during construction and policy limits are set forth in the Franchise Agreement
under “Insurance.” Minimum coverage: General Liability and Builder’s Risk.
- Coverage after opening and policy limits are set forth in your Franchise Agreement
under “Insurance.”
- Contractor insurance shall be obtained by the Licensee and ensure that all contractors,
subcontractors, or their agents [“Contractor”] performing a task on or around
the property, are fully insured and contractually responsible for claims due to any
Contractor’s action or lack thereof. Policies as a minimum include: Statutory Workers’
Compensation Insurance, Employer’s Liability and Commercial General Insurance.
• A typical project runs around 30 months, from signing the franchisee agreement to
opening the doors. The duration time for your project may vary; see the Franchise
Agreement for the contractual time for completion of the hotel.
- Guideline Documents
- Guideline Specifications
- Schedules
- Franchise representative
- Architect
- Engineers
- General contractor
• The architect must remain involved with the project until the Cambria Suites hotel
is opened for business. If, for some reason, the architect cannot continue during
construction, the franchisee must hire a qualified construction manager to take over the
architect’s role. The general contractor shall not operate in this role.
• Questions and requests for information (RFI) during construction are handled in the
following manner:
- Franchisee:
- Architect:
- General Contractor
All questions from sub contractors and material suppliers should go to the General
Contractor for review first; if not answered, then questions should be forwarded to the
architect as an RFI (request for information).
- Sidewalk system linking all parking to entrances and accessible sidewalk system
features
- Monument signage
- Building Plans per floor including all Cambria Suites brand signature elements
- Requests for waivers to the Architecture & Engineering or Interior Design Brand
Standards must be submitted in writing at this time.
• Intermediate Plan Submittal – 65%
- Within 6 (six) months of the execution of Licensee’s Franchise Agreement, one (1)
24" x 36" hardcopy set of intermediate architectural plans is to be submitted to Cambria
Suites Director of Architectural Design.
- Items identified as missing, incomplete or to be revised in the 30% review shall be
corrected so current review can acknowledge the project’s compliance.
- Items to be included in this submission are as follows:
- Site Plan with all dimensions, easements, signage etc. as well as adjacencies identified.
- Exterior Building Elevations with prototypical materials, colors and signage identified
- Building Floor plans including all Cambria Suites brand signature elements
- Enlarged Guest Suite Plans/Furniture Layouts with control and finish numbers
- Enlarged Public Space Plans/Furniture Layouts with control and finish numbers
- Enlarged Back of House Plans/Furniture and Equipment Layouts with control and
finish numbers
- Preliminary Details
- Compliance with brand standards and overall project design will be verified.
• Permit Ready Plan Submittal – 100%
- Within 10 months of the execution of Licensee’s Franchise Agreement, one (1)
24" x 36" (Full size) hardcopy set of final plans is to be submitted to Cambria Suites
Director of Architectural Design before building permits are received.
- Items identified as missing, incomplete or to be revised in the 65% review shall be
corrected so current review can acknowledge the project’s compliance.
- Compliance with brand standards, technical engineering and construction principles will
be verified.
- Licensee and Architect of Record will receive written comments and shall respond,
identifying measures taken to rectify each item
- Final Project Approval letter must be received from Cambria Suites before construction
can commence.
- Final documents are to be fully dimensioned and coordinated with all MEP disciplines,
to ensure a compliant set of documents.
- Final Architectural Drawings are to include but not limited to:
- Building Plans at 1/8" scale or larger
- Guest Suite/Guest Bath Enlarged Plans with control and finish numbers
- Guest Suite/Guest Bath Interior Elevations with control and finish numbers
- Millwork details
- Finish Schedule
• Construction Submittals
- Telephone locations
- Submit completed ADA compliance form
- Submit completed Insurance compliance form
- Landscape documents with FF&E Shop drawings
- Courtyard Design with FF&E Shop drawings
- Sample of brick material
- Sample of exterior metal work material
- Porte cochere design shop drawings and finish sample
Visit #1 – Pre-Construction
When to call for a visit:
When construction has started
Agenda:
Cambria’s role during construction
Status of the project
Project schedule
Cambria required submittals
Project management’s site observations
Review field questions
Target opening date is updated
Who should be present at the visit:
Owner
Architect
General contractor
Site superintendent
Cambria Design & Construction representative
Visit #2 – Pre-Drywall
When to call for a visit:
Estimated time period is around the fourth month
Pre-drywall
Electrical boxes and plumbing rough-in should be in place in each typical guest room
Install wall blocking in typical guest rooms
Recommend laying out the furniture on the floors of each typical guest room
Agenda:
Review the placement of the electrical, fire devices, telephones and television boxes in each typical guestroom
(wiring of the boxes is not recommended)
Review the placement of the plumbing rough-ins
Review wall blocking locations
Review outstanding submittals
Review and complete observation checklist
Target opening date is updated
Who should be present at the visit:
Owner
Architect
General contractor
Site superintendent
Plumbing sub-contractor
Electrical sub-contractor
Mechanical sub-contractor (only required if there are ceiling height issues or if they have questions)
Cambria Design & Construction representative
Visit #4 – Pre-Opening
When to call for a visit:
Estimated time period is seven weeks before target opening
Guestrooms near completion
Public space and back of house are under way
Finish site work and landscaping are under way
Building should be off of temporary power
Agenda:
Review previous comments
Review exterior
Review public and back of house spaces
Review guest rooms
Target opening date is established
Who should be present at the visit:
Owner
Architect
General contractor
Site superintendent
General Manager
Management company
Cambria Design & Construction representative
• The Site Observation Report will be sent after each site visit. This report will keep a
running list of reviewed items. All pending items shall be completed prior to final site
observation visit. The final documents are the completed “Site Observation Report” and
the “Construction Opening Letter.”
• The project site shall always be clean and organized.
• During the site observation, the following must be available for the Cambria representative:
- A clean, adjustable hard hat
- Drinking water
- OSHA approved and safe vertical transportation, i.e., stairs and lifts
- Parking
416.09 Defaults
• All construction defaults will delay the opening of the hotel.
• Corrective measures and solutions must be implemented as soon as possible.
• Documentation that the defaulted issues have been resolved must be provided.
- Landscape and site work; all trailers and storage units must be removed from the site
- Deep cleaning for construction dust, including cleaning all PTAC and HVAC filters
- Interior Design reviews will be required, based on the custom nature of the project.
Specifications for the custom urban design package will be provided by Cambria Interior
Design along with all finishes.
- Additional site observations may be required based on the scope, size and schedule of
the project. This schedule will be established during the pre-construction meeting.
Interior Design
appeal to a broad range of guest preferences, it conveys a genuine and authentic sense of style. Each aspect
has been thoughtfully designed to cater to the new breed of traveler, whether they care to relax in an open
and stimulating public space or cocoon in the understated luxury of their suite.
502.02 Lobby
Required materials include:
• Floor
- Hardwood veneer plank flooring
- Carpet
- Carpet insert within hardwood veneer flooring as specified, over carpet pad
- Base
• 4.5" Rubber millwork base
• Walls
- Vinyl wall covering
- Laminate wall panel system at specified locations per drawings
- Two-story simulated stone wall at Lounge area
• Ceiling
- Suspended metal grid ceiling at Media Wall
- Flat latex paint finish over non–textured gypsum board
• Lighting
- Pendant fixture at stone wall over seating area
- Table and floor lamps
- Decorative wall sconces at Media Wall
• Window Covering
Full height, ripple fold stationary panels
• Base
4.5" rubber cove base at front and back side of desk
• Walls
Plastic laminate wall panel system as specified
• Counter/Cabinets
- Granite transaction counter and lower counter — locate grommets in counter to
correspond to computer equipment; locations to maintain cords are not exposed
- Plastic laminate base cabinets, shelves and lockable cash drawer
- Verify current reservation and operational computer specifications with Cambria Suites
Operations department
- Coordinate sizes of equipment with the millwork design prior to fabrication
• Door
- Stain finish on door to match panel wall system
- Semigloss paint finish on frame to match
• Ceiling
Flat latex paint finish over non–textured gypsum board
• Lighting
- Recessed down light fixtures (at the soffit) centered over the guest transaction counter
- Adjustable recessed “wall washer” down light fixtures at rear wall to highlight artwork
- Recessed down light fixtures for task lighting at employee side of desk
- Artwork – specified piece of artwork to be installed on back wall behind desk
• Graphics
Licensee statement to be posted within guest view
• Furniture, Fixtures and Equipment
See Public Space Furniture, Fixtures & Equipment Schedule
See Architecture & Engineering Standards, Reception Desk, Section 402.04 for architectural
specifications.
• Base
4.5" rubber millwork base
• Walls
- Vinyl wall covering
- Feature Wall alcove, including three (3) wall vinyl wrapped illuminated shadow boxes
• Ceiling
Flat latex paint finish over non–textured gypsum board
• Lighting
Recessed down light fixtures
See Public Space Furniture, Fixtures & Equipment Schedule
See Architecture & Engineering Standards, Reception Lobby, Section 402.03 for architectural
specifications.
• Base
6" tile base with bull nose edge
• Walls
Vinyl wall covering
• Ceiling
Flat latex paint finish over non–textured gypsum board
• Lighting
- Recessed down light fixtures
- Decorative wall sconces above bench and at each end of mirror
• Base
6" porcelain tile base with bull nose edge
• Walls/Vanity
- Vinyl wall covering
- 6" x 12" wall tile at stall locations
- Granite vanity top with under mount basins
• Door
- Stain finish on door to match panel wall system
- Semigloss paint finish on frame
• Ceiling
Flat latex paint finish over non–textured gypsum board
• Toilet Partitions
Plastic laminate to match panel system
• Lighting
- Fixtures must meet local electric and UL code requirements.
- Wall mounted decorative sconce at vanity
- Recessed down light fixtures overall and at vanity
- Fluorescent lighting recessed trough at stall locations
• Base
4.5" rubber millwork base
• Walls
Vinyl wall covering
• Cabinets
Plastic laminate base cabinets and shelving per millwork drawings
• Ceiling
Flat latex paint finish over non–textured gypsum board
• Lighting
Recessed down light fixtures
See Public Space Furniture, Fixtures & Equipment Schedule
• Base
4.5" rubber millwork base
• Walls
Vinyl wall covering
• Framed Opening
Semigloss paint finish on framed opening
• Ceiling
Flat latex paint finish over non-textured gypsum board
• Lighting
Recessed down light fixtures
• Base
Porcelain tile with bull nose edge
• Walls
Vinyl wall covering
• Counter/Cabinet
- Granite counter
- Plastic laminate base cabinets
• Ceiling
Flat latex paint finish over non–textured gypsum board
• Lighting
Recessed down light fixtures centered over counter
• Base
4.5" rubber millwork base
• Walls
Vinyl wall covering
• Counter/Cabinet
- Granite counter, wall mounted dining
- Granite counter at condiment station
- Plastic laminate base cabinets at condiment station
- Acrylic shelf with stainless steel drop-in canisters at condiment station
• Ceiling
Flat latex paint finish over non–textured gypsum board
• Lighting
- Recessed down light fixtures
- Pendant fixture(s) at counter dining and barista
- Pendant fixture at condiment station
See Architecture & Engineering Standards, “Reflect” Outdoor Dining, Section 403.03 for
architectural specifications.
• Base
Porcelain tile base
• Walls
Wall vinyl with back bar design as specified; additional materials to include decorative
acrylic back-lit panels, glass shelving, glass doors and porcelain tile accent at columns.
• Counter/Cabinet
- Quartz stone serving counter, lower and back bar counter
- Plastic laminate base cabinets at service side
• Bar Face
- Laminate panels
- Accent metallic laminate panels
• Door
Stainless steel at double action doors
• Ceiling
- Flat latex paint finish over non–textured gypsum board
- Accent flat latex paint finish at soffits face
- Suspended metal mesh ceiling
• Lighting
- Recessed down light fixtures
- Decorative wall sconces
- Decorative spot lighting at menu signage
- Pendant fixtures over bar area
- Suspended metal mesh ceiling
• Base
4.5" rubber millwork base
• Walls
Vinyl wall covering
• Door
- Stain finish on door
- Semigloss enamel paint on frame
• Ceiling
Flat latex paint finish over non–textured gypsum board at perimeter
• Lighting
- Recessed down light fixtures at perimeter
- Decorative ceiling pendant fixture centered over conference table
• Window Covering
- Center opening pinch pleated panels with blackout lining
- Operable sheer panels
- Straight fabric cornice
• Base
4.5" rubber millwork base
• Walls
Vinyl wall covering
• Door
- Stain finish on door to match panel system
- Semigloss enamel paint on frame
• Ceiling
Flat latex paint finish over non–textured gypsum board at perimeter
• Lighting
- Recessed down light fixtures at perimeter and at raised center ceiling
- Decorative ceiling pendant fixture centered in raised ceiling area
- Decorative wall sconces
• Window Covering
- Center opening pinch pleated panels with blackout lining
- Operable sheer panels
- Straight fabric cornice
• Base
4" carpet base with bound edge
• Walls
- Brushed stainless back panels
- Custom plastic laminate panels to match wall panel system in lobby
- Brushed stainless steel handrails and accessories
• Door/Frame
Brushed stainless steel with matching frame
• Ceiling
Brushed stainless metal panels
• Lighting
Recessed halogen down lights (6)
• Base
4.5" rubber millwork base
• Walls
Vinyl wall covering
• Door
- Stain finish at guest suite doors to match wall panel system in lobby
- Service doors located off of corridor to receive the same stain as guest room door
- Semigloss paint finish on frame as specified
• Ceiling
- Flat latex textured paint finish over gypsum board, alternating with ATC panels
- Access panels, grilles and registers receive paint finish to match adjacent surface
• Lighting
- Recessed down light fixtures
- Decorative wall sconces meeting all applicable ADA requirements
- Decorative large pendent fixture with shade at corridor offset
• Graphics
- Graphics package must include all public, back of house and guest room wall signage
per Cambria Suites specifications. Verify the mounting heights with the Cambria Suites
Interior Design department.
- Graphics are not to be placed on any door surface, only on wall adjacent to door.
• Furniture, Fixtures and Equipment
See Public Space Furniture, Fixtures & Equipment Schedule
See Architecture & Engineering Standards, Guest Suite CorridorSection 405.02 for
Architectural specifications.
505.03 Stairs
Required materials include:
• Floor
- Vinyl
- Carpet optional
• Base
- Vinyl base
- 6" carpet base optional
• Walls
- Painted drywall surfaces (eggshell finish)
- Vinyl wall covering (optional)
• Railings
- Semigloss latex paint on handrails, vertical pickets and stringers
- Stained wood handrails and pickets optional
• Door
- Painted metal door
- Semigloss paint finish on doors and frames
• Ceiling
Flat latex paint finish over gypsum board at upper floor
• Lighting
Decorative surface mounted fixture at landing ceilings
• Graphics
- Clearly marked emergency exit and procedures for evacuation
- Graphics package must include all public, back of house and guest room wall signage as
per Interior Design specifications. Verify the mounting heights with the Cambria Suites
Interior Design department.
- Graphics not to be placed on any door surface; place on wall adjacent to door instead
• Base
6"H porcelain tile base with bull nose edge
• Walls
Vinyl wall covering
• Ceiling
Flat latex paint finish over non–textured gypsum board
• Lighting
Recessed can lighting
See Architecture & Engineering Standards, Vending Areas, Section 406.02 for architectural
specifications.
• Base
4.5 rubber millwork base
• Walls
Vinyl wall covering
• Doors
Stain finish to match lobby panel system
• Desk Face
Plastic laminate with metallic laminate accent reveals
• Counter/Cabinet
- Granite transaction and lower counter
- Plastic laminate base cabinets
• Ceiling
Flat latex paint finish over non-textured gypsum board
• Lighting
Recessed down light fixtures
• Graphics
Graphics to clearly state hours of operation and safety precautions
• Coping
Precast concrete with grip contour and integral depth and “no diving” indicators
• Graphics
- The design of all pool/spa graphics must meet Cambria Suites graphic specifications.
- Provide medical warnings and guest use responsibilities.
- Clearly state the Spa Use Guidelines including but not limited to, “No Lifeguard on
Duty”, “No Glass Containers” and “No Diving” are to be part of the project’s graphics
package.
- Additionally, supply “In Case of Emergency” and “Emergency Phone Numbers”
graphics.
- Verify that all local codes for signage have been met.
• Base
4.5" rubber millwork base
• Walls
- Vinyl wall covering
- Accent paint on wall at towel niche and TV wall; back wall only, not side
- Full height, full width wall mirror, installed from top of base to ceiling per drawings
- Stone built-in towel shelf at niche
• Ceiling
Flat latex paint finish over non-textured gypsum board
• Door
- Entry door from main corridor with side light; stain finish to match lobby wall system
- Semigloss paint finish on door frame
• Graphics
Locate a “Notification of Personal Liability” sign in clear view of guests
• Lighting
Recessed can lighting
• Base
4" x 12" porcelain tile base
• Coping
Precast concrete with grip contour and integral depth and “no diving” indicators
• Walls
- Satin epoxy resin paint finish above ceramic tile wall area
- Ceramic tile, matte finish 4 ¼" x 4 ¼" field tile, wainscot per drawings
- Ceramic tile, gloss finish 4 ¼" x 4 ¼" accent tile banding per drawings
- Stone built-in towel shelf at niche
• Ceiling
Satin epoxy resin paint finish
• Graphics
- Graphics must clearly state the Pool Use Guidelines including but not limited to, “No
Lifeguard on Duty”, “No Glass Containers” and “No Diving” are to be part of the
project’s graphics package. The design must meet Cambria Suites graphic specifications.
- Additionally, supply “In Case of Emergency” and “Emergency Phone Numbers”
graphics.
- Verify that all local codes have been met regarding required signage.
department.
See Architecture & Engineering Standards, Section 402.00 through 405.00 for architectural specifications.
508.09 Artwork
• Artwork must be framed and matted to coordinate with overall décor package as specified.
• Frames are required to be wood, urethane or polystyrene with miter-cut corners, glued and
“V” nailed, and must have a security mount device to prevent theft.
• Glass must be 19 oz. clear with a minimum of ³⁄32" thickness.
• Artwork must be sized and located appropriately as per Interior Design specifications.
“Reflect” Dining
Public Restroom
Reception Desk
Elevator Lobby
“Refill” Sundry
Pool Courtyard
Guest Laundry
Board Room
Vestibule
Vending
Lobby
Stairs
Floor
Porcelain Tile • • • • • • • •
•
Hardwood • •
Front
•
Carpet • • • • • • • • • Opt •
Back
•
Inset Carpet • • Upper •
Floors
Sports Impact
•
Rubber Flooring
Stamped Concrete
or Decorative • •
Pavers
Concrete Coping •
Simulated Stone
•
at Planter
Base
Porcelain/Ceramic
• • • • • • • •
Tile
Carpet •
Opt
Rubber Millwork • • • • • • • • • • • •
Counters/Cabinets
Granite/
Natural Stone • • • •
Counter
“Reflect” Dining
Public Restroom
Reception Desk
Elevator Lobby
“Refill” Sundry
Pool Courtyard
Guest Laundry
Board Room
Vestibule
Vending
Lobby
Stairs
Millwork
Plastic Laminate
•
Counter
Plastic Laminate
Base and/or Wall • • • • •
Cabinets
Lockable Cash
•
Drawer
Stone Counter • • • • •
Plastic Laminate
• • • •
Desk Face
Metallic Laminate
Accent Panels • •
Desk Face
Acrylic Upper
Shelf and
Granite Counter •
at Condiment
Station
Walls
Gypsum Board
w/Vinyl Wall • • • • • • • • • • • • • Opt • • • •
Covering
Paint and/or
• •
Accent Paint
Plastic Laminate
• • • •
Wall Panel System
Full Width &
•
Height Mirror
Acrylic Panels •
Porcelain/
• •
Ceramic Tile
Brushed Stainless
•
Backpanels
Stainless Steel
• •
Handrails
Painted Handrails
•
Stained Optional
Simulated Stone •
Glass Doors &
•
Shelves
Corner Guards •
“Reflect” Dining
Public Restroom
Reception Desk
Elevator Lobby
“Refill” Sundry
Guest Laundry
Board Room
Vestibule
Vending
Lobby
Stairs
Ceiling
Gypsum Board –
• • • • • • • • • • • • • • • • • •
Non-textured
•
Suspended Metal
Media •
Mesh Ceiling
Wall
Brushed Stainless
•
Metal Panels
Satin Epoxy Resin
•
Paint Finish
Doors
Solid Core Wood • • • • • •
Solid Core Wood
w/Viewing Panel • • • •
and/or Sidelight
Brushed
• •
Stainless Steel
Service Doors •
Painted Metal Door •
Frame
Hollow Metal
w/Sound Insulating • • • • • • • • • •
Foam
Brushed Stainless
•
Steel
Partitions
Plastic Laminate •
“Reflect” Dining
Reception Desk
Elevator Lobby
“Refill” Sundry
Pool Courtyard
“Refresh” Spa
Board Room
Lobby
Soft Goods
Sofa • •
Upholstered Lounge
• • •
Chair(s)
Upholstered Bench •
•
Tablet Chairs Media
Wall
Upholstered
•
Circular Ottoman
Upholstered
•
Bar Stools
Casegoods
Conference Table with
integrated High-speed
•
Internet Access &
Electrical
Ergonomic Chairs •
Round Folding
Meeting Tables &
•
Stackable Upholstered
Conference Chairs
Cocktail Table • •
End and/or Side
• • • • •
Table(s)
Dining Tables •
Dining Chairs •
Credenza •
Business Table •
Credenza with
integrated Internet,
Electrical and A/V •
Jacks via Media Hub
Connectivity Panel
Window Covering
Operable Drapery
• •
Panels & Sheers
Pleated Stationary
•
Panels
Fabric Cornice • •
Electronic Equipment
Minimum of two
(2) Computer Work
•
Stations including •
2
separate Monitors,
Keyboards & Printers
•
Flat Panel Television Media
• • * •
32" 42" 42"
Wall
* For prototypical board room size if room is enlarged, TV must be sized accordingly.
“Reflect” Dining
Reception Desk
Elevator Lobby
“Refill” Sundry
Pool Courtyard
“Refresh” Spa
Board Room
Lobby
Stairs
Miscellaneous Fixtures/Furnishings
Live Plants and/or
• • • • •
Accessories
Bench(es) • • •
Side Chairs • • •
Lounge Chairs • •
Fiberglass
• • •
Top Dining Tables
Framed Mirror • • •
Vanity Mirror •
Framed Artwork • • • • • • • • •
Dry Erase/Presentation
•
Board – Optional
Wall Clock •
Towel Rack and
• •
Disposal Bin
Full Length Decorative
•
Wall Mirror
Pendant Fixture(s) • • • •
Table & Floor Lamps •
•
Decorative Wall Sconces Media • • Opt • • •
Wall
Recessed Down
• • • • • • • • • • • • • •
Light Fixtures
Adjustable Recessed
“wall washer” Down • •
Light Fixtures
Fluorescent Lighting
•
Recessed Trough
Licensee Statement •
Decorative Chandelier
•
Fixture
Signage • • • • • • • • • •
Menu Signage at
•
Condiment Station
Recessed Lighting •
Recessed Halogen
•
Downlights
Decorative Surface
•
Mounted Fixture
Pendant Fixture
• •
with Shade
• Mattress
(Only those brand[s] and model[s] specified by Cambria Suites may be used)
- NOTE: All materials must be in compliance with CPSC Mattress Flammability
Standards 16 CFR, Part 1632 and DOC FF4-72.
- Mattress to be a minimum of 9" deep, within a 1⁄4" tolerance
- Coil count: King: 986 Queen: 736
- Coil wire: 14 gauge
- Border wire: 6 gauge-unicase
- Insulator: Fireblocker
- Upholstery: minimum 1" convoluted foam with 1 oz. PR fiber, 3⁄4" pur foam and 1½"
convoluted foam in quilted layer
• For mattress pad, pillows, blanket, bed sheets and pillowcases and protective pillow cover,
see Rules of Operation, Guest Suite Linen & Bedding, Section 106.17.
• For duvet cover, duvet insert, bedskirt and bolster pillow. See Rules of Operation, Guest
Suite Linen & Bedding, Section 106.17. Also, see Guest Suite Furniture, Fixtures and
Equipment Schedule.
- Chest with three drawers with television attached. Minimum size 36"W x 32"H x 20"D.
Must have high-pressure plastic laminate top surface.
- Hospitality Center:
- Accommodates the under-counter refrigerator and microwave oven and coffee service,
mugs and condiments on top. Maintain 36" AFF standard/34" AFF accessible
- Hospitality suites include wall cabinets and granite counter, top and backsplash
- Plastic laminate or stained wood (light maple) open shelves
- Under counter dishwasher is optional
• Softgoods
- Upholstered lounge chair; minimum size 30"W x 34"D x 33 ½"H. Minimum seat
height is 18"
- Lounge chair frame to be constructed of 7⁄8" thick, 7-ply upholstery grade plywood
- Mortise and tenon construction, joints to be glued and stapled, corner blocks and
screws where appropriate
- Cushions to be Dacron wrapped, foam to comply with CA 117
- Seat springs sinuous loop, minimum gauge 9
- Back springs sinuous loop, minimum gauge 11
- Loveseat sleeper (Full size), sized at 66"W x 34"D x 33.5"H; minimum seat height is
19"; Throw pillows (2) of accent fabric
- Upholstery Fabric:
- Minimum 30,000 double rubs
- Must pass the fire rating properties of CA117, section E
- Fabric to be treated to repel water/soil
- Must be acrylic backed to prevent seam slippage
- Ergonomic chair with casters, 5-prong chrome spider base, pneumatic seat height
adjustment
• Electronics
(Refer to Operating Supplies & Equipment (OS&E) for specifications)
- Alarm clock with LED readout, dual alarm indicators, MP3 port, and snooze feature
- 32" flat screen LCD television at Sleeping area effective 1/30/08 for all new construction
- 32" flat screen LCD television at Living area; wall mounted
- Multimedia connectivity panel in living room wall, wall mounted by desk
• Leaning Mirrors
18" x 58" full-length framed ³⁄16" float plate leaning glass mirror. Attach cleat securely at
top and bottom per the Hotel Design drawings to lean 3" from wall.
• Artwork
- Framed and matted artwork must coordinate with overall décor package per Interior
Design specifications.
- Frames to be wood, urethane or polystyrene with miter-cut corners, glued and “V”
nailed, and a security mount device to prevent theft. Visible screws are not permitted.
- Glass to be 19 oz. clear with a minimum of ³⁄32" thickness
- Artwork locations to be per prototypical drawings
• Lighting
- Decorative surface mounted “welcome light” fixture centered on entry door.
- Guest rooms with two beds – lamps at bedside must provide a minimum of 1700 lumens
per socket, typically with a 42W flourescent spiral bulb.
- Guest rooms with one bed – lamps at bedside must provide a minimum of 1700 lumens,
typically with a 42W fluorescent spiral bulb.
- Desk lamp must provide a minimum of 1700 lumens, typically with a 42W fluorescent
spiral bulb.
- Table/floor lamps must have weighted bases and be UL rated and labeled.
- Floor lamps are not permitted in Accessible Suites; substitute an end table and table
lamp.
- Lampshades to be translucent white; verify shade dimensions with lamp specification
- Two (2) sconces over loveseat sofa; bulbs as per specified for specific fixture
• Window Covering
- Mock roman valance
- One (1) stationary floor-length side panel
- One-way traversing sheer
- One-way traversing blackout
- Executive King Suites and Two Bedroom Suites at Towers to have cornice, operable
floor length sheer panels and operable floor length blackout lined drapery
• Base
Carpet base with bound edge
• Walls
Vinyl wall covering
• Doors
- Stain finish on door to match casegoods; entry door to match espresso finish; bath and
closet doors and connector doors to be stained light maple to match light maple stain on
desk.
- Semigloss paint finish on frame
• Ceiling
Flat latex paint finish; popcorn or orange peel knockdown texture
• Carpet pad
- 100% synthetic fiber, minimum density is 6.7 lbs./cubic foot
- Prototypical weight of 24 oz./square yard
• Base
- Carpet base must match field carpet and conform to all flammability standards. Bound
edge must be in coordinating thread.
- Height must be 2 ½" minimum; 4" is preferred.
• Drapery
- Fabrics must meet governing local flammability requirements. If none is in place, must
meet NFPA 701 at a minimum.
- All fabrics must be lined with white, fire-retardant lining.
King Suite Double Queen Suite One Bedroom Suite Executive King Suites
Access King Suite Access Double Access One Two Bedroom Suite
Access King Suite II Queen Suite Bedroom Suite at Tower
Soft Goods
King Bed Base/Mattress/Box Spring/Duvet/
• • •
Bedskirt
Queen Bed Base/Mattress/Box Spring/Duvet/
•
Bedskirt
•
Upholstered Lounge Chair(s) Excludes • • •
Access King Suite
Sleep Sofa with 2 Pillows • • • •
Upholstered Bench • • • •
Upholstered Ottoman • • • •
Bolster Pillow (1 per bed) • • • •
Casegoods
Headboard • • • •
Night Stand(s) • • • •
Writing Desk on castors w/Ergonomic Chair • • • •
Console Table(s) • • •
Three Drawer Chest • • • •
Hospitality Center including undercounter
appliances within the millwork design per the • • • •
Interior Design specifications
Hospitality Bar with mosaic wall tile,
•
undercounter appliances within millwork design
Miscellaneous Fixtures/Furnishings
32" Flat Panel LCD Television w/Base • • • •
32" Flat Panel LCD Television – Wall Mount • • • •
Radio w/Alarm Clock/MP3 Player • • • •
Table and Desk Lamp(s) w/Shade • • • •
Full-length Leaning Framed Mirror • • • •
Framed Artwork • • • •
Accessories at Grid Wall • • • •
Television Cloning Unit • • • •
Wooden Trays (3 per suite) • • • •
Media Hub/Connectivity Panel • • • •
Ironing Board & Caddy • • • •
Fabric Shower Curtain with Liner • • • •
King Suite Double Queen Suite One Bedroom Suite Executive King Suites
Access King Suite Access Double Access One Two Bedroom Suite
Access King Suite II Queen Suite Bedroom Suite at Tower
Lighting
Ceiling Fixture Entry • • • •
Floor Lamp • • • •
Desk Lamp • • • •
Nightstand Lamps • • • •
Sconces at Sofa • • • •
Pendant Over Hospitality Bar •
Pendant Over Hospitality Center • • •
Consult the Specifications and the Product Design Drawings for complete information
regarding the Guest Room FF&E.
• Accessories
- Bath fixtures must be polished chrome (refer to the bath/plumbing matrix)
- Custom vanity, as specified, supplied as a unit to include:
- Stained wood framed vanity mirror of ¼" distortion free float plate glass as specified
- Stained wood millwork wall shelf unit with three (3) tempered glass shelves
- Custom vessel vanity top surface-mounted sink
- Magnifying swing mirror mounted on wall
- Curved shower rod required (straight rod permitted at Accessible Suites)
• Artwork
- Framed and matted artwork coordinates with overall décor package as specified by
Interior Design
- Mount artwork and mirror using security hardware to prevent theft or damage
- To be mounted above toilet
• Lighting
- Recessed down light fixture at tub; moisture rated
- Two (2) vanity sconces
- One vanity bar fixture at Accessible Suites
- Vanity fixture to provide a minimum of 1700 lumens
• Base
4" x 12" porcelain tile base with bull nose edge
• Walls
Vinyl wall covering
• Door
- Stain finish on door must be light maple to match light maple stain on desk
- Semigloss paint finish on frame
• Ceiling
Flat latex paint finish over non-textured gypsum board
• Tub Surround
- Prefabricated engineered stone or specified, simulated tile surround, including alcove
seat
- Alternate porcelain tile – 6" x 12"
• Base
Rubber base
• Walls
Vinyl wall covering
• Counter/Cabinet
Plastic laminate base cabinets, wall cabinets and counter top with backsplash
• Door
- Stain finish on entry door from corridor to match lobby wall panel system
- Semigloss paint finish on frame
• Window Covering
2" wood blinds with matching valance and standard cord controls
See Architecture & Engineering Standards, Employee Break Room, Section 401.01 for
architectural specifications.
• Base
Porcelain tile
• Walls
Vinyl wall covering
• Door
Semigloss paint finish on doors and frames
See Architecture & Engineering Standards, Employee Rest Room, Section 410.02 for
Architectural specifications.
• Base
Rubber base
• Walls
Vinyl wall covering
• Counter/Cabinet
- Plastic laminate wall and base cabinets
- Plastic laminate counter and backsplash
• Door
- Paint finish on doors and frames not directly off the corridor
- Stain finish on door(s) directly off the corridor, or in view of the guest
- Semigloss enamel paint finish on frames
See Architecture & Engineering Standards, Workroom, Section 410.03 for architectural
specifications.
512.04 Offices
Required materials include:
• Floor
Carpet over specified pad
• Base
Rubber base
• Walls
Vinyl wall covering
• Door
• Window Covering
- 2" wood blinds with matching valance and standard cord controls
- Interior side light windows to be covered by 1" aluminum blinds
• Furniture, Fixtures and Equipment
- Upholstered office task chair with hooded casters. Size to be 26"W x 26.25"D x
35.5"H.
- Stationary upholstered guest chair, measuring 23.5"W x 25.5"D x 32.5"H.
- Double pedestal desk with slide out shelves for computer keyboard and side tray. CPU
compartment with door. Size to be 60"W x 30"D x 29.5"H.
- 4-drawer lateral file cabinets, non-locking
See Back of House Furniture, Fixtures & Equipment Schedule
See Architecture & Engineering Standards, Administrative Staff Offices, Section 410.05 for
architectural specifications.
• Base
4" quarry tile base
• Walls
- Ceramic tile, fiber reinforced plastic or stainless steel to 6'-0" AFF height with epoxy
paint finish above, or per local code requirements
- Corner guards measuring 2" with ¼" radius on all corners. Mount full height from base
to ceiling.
• Counter/Cabinet
Plastic laminate wall, counter and base cabinets where metal cabinets do not exist
• Door
Brushed stainless steel double acting doors with round glass window
See Architecture & Engineering Standards, Kitchen – Food Preparation, Section 411.01 for
architectural specifications.
• Base
4" rubber cove base
• Walls
- Semigloss paint
- Corner guards measuring 2" with ¼" radius on all corners; mount full height from base
to ceiling
• Door
- Door to be stained wood to match guest suite door finish
- Painted semigloss frames
- Interior doors to be painted; semigloss and frames
See Architecture & Engineering Standards, Laundry/Linen Storage, Section 412.01 for
architectural specifications.
• Base
4" rubber cove base
• Walls
- Semigloss paint
- Corner guards measuring 2" with ¼" radius on all corners. Mount full height from base
to ceiling.
• Door
- Stain finish on doors, to match guest suite door finish
- Semigloss paint finish on frames
• Ceiling
Flat latex textured paint finish over gypsum board
See Architecture & Engineering Standards, Auxiliary Linen Storage (Upper Floor), Section
412.02 for Architectural specifications.
department.
515.02 Carpet
• Carpet must meet all local, state and national flammability code requirements.
• The minimum carpet standard is 32 oz. tufted loop.
• The content must be 100% solution dyed nylon.
• Soil inhibitors must be applied during fiber fabrication. Application of inhibitors using a
topical process is not allowed.
O
Office 500-40, 500-45 R
Administrative Staff 300-10, 400-49 Rack Card 100-30
Engineer/Maintenance 400-57 Radio 100-47
Manager’s 400-49 Ramps 400-4
Sales 400-50 Rates 100-74, 200-4
On-Demand Movies and Video Games 300-10 Reader Board 100-32
On Property Residence 100-37 Reception Desk 300-10, 500-23
Opening Requirements 100-16 Architecture and Engineering 400-14
Operating Supplies and Equipment (OS&E) 100- Interior Design 500-3
83 Protocol, Service, Appearance, Staffing 100-66
Orientation, Architectural/Owner 400-68 Team Member Training 100-13
Owner’s Awareness Workshop 100-14 Reception Lobby 400-13, 500-4
Refill Convenience Store 100-72, 100-86, 100-89,
400-17, 500-6, 500-23
P Reflect Dining 100-86, 400-19, 500-23
Refresh Recreation Center 100-60, 400-33, 500-
Paging 300-16 17, 500-23
Parking Area 100-27, 400-2 Refrigerator 100-48
PAR Levels 100-58 Refund 100-5
Payment 100-68, 100-76 Registration 100-67, 100-68
PBX 300-13 Relocation Policy 100-78
Pen 100-46 Reservations 100-74, 100-75, 100-77
Periodicals. See Newspaper, Magazines Residence 100-37
Pet Policy 100-7 Restroom
Phones. See Telephone Employee 400-47, 500-39, 500-45
Photography Standards 200-15 Public 100-33, 400-16, 500-5, 500-23
Pictures 500-22, 500-30 Rewards Program. See Choice Privileges Program
Pillowcases 100-51 Risk Control 100-22
Pillows 100-52, 100-53, 100-54 Rollaway Beds 100-41
Play Yards 100-40 Room Service 100-88
Plumbing 400-61
Point of Sale System 300-2
Pool 100-64, 400-35, 400-56, 500-19, 500-23
Porcelain Tile. See Tile & Base
Pre-Opening Requirements 400-76
Programs, Marketing 200-1
Project and Construction Management 400-65
Promotional Materials 100-47
Property Management & Reservation System 300-
1
Public Address Systems 300-16
Public Area Phones. See Telephones (House)
T
Tablecloths 100-91
Table of Contents iv
Table Settings 100-91, 100-95
Team Members
Appearance and Grooming 100-11
Behavior 100-1, 100-11
V
Vanity Kit 100-56
Vans. See Vehicles
Vehicles
Graphic Standards 200-19
Transportation Services 100-80
Vending Areas 100-34, 400-31, 500-16, 500-23
Vendors, Qualified 100-82, 100-93, 100-95, 200-
20, 300-2
Ventilation 400-60
Vents 100-44
Vestibule 400-11, 500-2, 500-23
Video Cabling Infrastructure 300-8
Video Games 300-10
Voice, Data and Video Cabling Infrastructure 300-
8
Voice Mail 100-2, 300-12, 300-15
Voice Messaging Systems. See Voice Mail
Vouchers, Cash Value Coupons 200-4
W
Waiver Requests 100-21
Wake-up Calls 100-4
Wall Covering 100-44, 500-20, 500-31, 500-32,
500-37, 500-44
Walls 100-44
Wash Cloth 100-58
Wastebasket 100-45, 100-56
Water, Bottled 100-63
Water Cooler 100-63
Web Sites 200-9
Welcome Area 400-11, 500-2
Welcome Call 100-69
Window Covering 100-44, 500-21, 500-31
Windows 100-44
Work Room 400-48, 500-40, 500-45
Written Communications 100-2
Y
Yellow Pages 100-47