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  • Helpdesk Flow Chart

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    inuvlive
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    The document outlines LSI Systems helpdesk workflow. The helpdesk receives customer calls, researches issues, provides resolutions, and obtains authorization to dispatch technicians if needed. Technicians are dispatched, complete the agreed upon work, and customers are invoiced. Customers then confirm resolution through follow up calls.

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    Original Title

    Helpdesk%20Flow%20Chart

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    The document outlines LSI Systems helpdesk workflow. The helpdesk receives customer calls, researches issues, provides resolutions, and obtains authorization to dispatch technicians if needed. Technicians are dispatched, complete the agreed upon work, and customers are invoiced. Customers then confirm resolution through follow up calls.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as PDF, TXT or read online from Scribd
    Flag for inappropriate content
    Download as pdf or txt
    37 views1 page

    Helpdesk Flow Chart

    Uploaded by

    inuvlive
    The document outlines LSI Systems helpdesk workflow. The helpdesk receives customer calls, researches issues, provides resolutions, and obtains authorization to dispatch technicians if needed. Technicians are dispatched, complete the agreed upon work, and customers are invoiced. Customers then confirm resolution through follow up calls.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as PDF, TXT or read online from Scribd
    Flag for inappropriate content
    Download as pdf or txt
    of 1

    LSI Systems, LLC

    HELPDESK

    Receive
    Phone Call
    From
    Customer

    HELPDESK
    Answers
    Call

    HELPDESK Obtains
    HELPDESK HELPDESK Authorization from
    Provides Researches & Customer to
    Resolution Calls Back Dispatch Technician

    Minutes Used HELPDESK &


    HELPDESK Customer
    Applied to Pack- Provides Agree on Time & Budget
    age or Invoiced Resolution to for work to be completed
    To Customer Customer Via Statement of Work

    Technician Dispatched
    Arrives On-Site &
    Achieves Resolution

    Customer Invoiced for CRM Calls & Confirms


    Completed SOW Resolution to Cus-
    tomer’s satisfaction

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