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    Please Tick at The Place That Matches Your Opinion

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    Sharath T R Kumar
    The document is a questionnaire for customers of a retail outlet. It contains 12 questions regarding customers' experiences and opinions of the outlet. Questions ask about how customers heard about the store, how often they visit, their level of satisfaction with various factors like price, selection, and employee service. It also collects demographic information about customers like age, income, education level. The goal is to understand customer preferences and identify any issues in order to improve the retail experience.

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    Please Tick at The Place That Matches Your Opinion

    Uploaded by

    Sharath T R Kumar
    6 views3 pages
    The document is a questionnaire for customers of a retail outlet. It contains 12 questions regarding customers' experiences and opinions of the outlet. Questions ask about how customers heard about the store, how often they visit, their level of satisfaction with various factors like price, selection, and employee service. It also collects demographic information about customers like age, income, education level. The goal is to understand customer preferences and identify any issues in order to improve the retail experience.

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    The document is a questionnaire for customers of a retail outlet. It contains 12 questions regarding customers' experiences and opinions of the outlet. Questions ask about how customers heard about the store, how often they visit, their level of satisfaction with various factors like price, selection, and employee service. It also collects demographic information about customers like age, income, education level. The goal is to understand customer preferences and identify any issues in order to improve the retail experience.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as DOCX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    Download as docx, pdf, or txt
    6 views3 pages

    Please Tick at The Place That Matches Your Opinion

    Uploaded by

    Sharath T R Kumar
    The document is a questionnaire for customers of a retail outlet. It contains 12 questions regarding customers' experiences and opinions of the outlet. Questions ask about how customers heard about the store, how often they visit, their level of satisfaction with various factors like price, selection, and employee service. It also collects demographic information about customers like age, income, education level. The goal is to understand customer preferences and identify any issues in order to improve the retail experience.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as DOCX, PDF, TXT or read online from Scribd
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    Download as docx, pdf, or txt
    of 3

    QUESTIONNAIRE

    Name of Customer: _______________ Mobile No:______________

    Please tick at the place that matches your opinion.

    Q1. Through which source did you come to know about this retail outlet?

    Advertisements
    (Media)
    Friends/Relatives
    Company Outlet
    Internet

    Q2. How many times have you visited our store ever since it was opened?

    This is my first visit Once before Twice before

    Thrice before Four times before Five times before

    More than five times before

    Q3. Would you please tell me when we talk about various stores in Mysore city, which is
    the one which comes to your mind?

    Pantaloons Reliance trends

    Westside Reliance trends

    Mega mart others

    Q4. How far are you satisfied with the following factors for your retail outlet?
    1- Very Dissatisfied 2- Dissatisfied 3- Satisfied 4- Very Satisfied

    Statement 1 2 3 4
    a. Price of the items
    b. Convenience in approach
    c. Assortment
    d. Extra services provided
    e. Transparency In Billing
    f. Ease of availability
    g. Sales person Services
    h. Sales Promotion Offers
    i. Advertisement
    j. Store Ambience
    l. Overall Satisfaction Level

    Q5. Overall – how much are you satisfied with the service of your retail outlet?

    Extremely Satisfie Moderately Moderately Dissatisfied Extremely


    Satisfied d Satisfied Dissatisfied Dissatisfied

    If Not
    Satisfied, Specify Reason(s)?

    Q6. Have you faced any problem with your store? ___________
    If yes, what type of problem you faced?
    Quality of products
    After sales service
    Assortment size
    Employee behavior
    Any Other (Specify) __________________________
    Customer’s profile (kindly tick the suitable box)

    Q7. Age Q8.Occupation:


    < 18 years Student Professional
    18 –25 years Private Employee Self Employed
    25 – 40 years Government Employee
    40 above Other (Please
    Mention)________________________

    Q9. Gender Q10.Education Q11. Disposable Income (p.m.)

    Male Matriculation < Rs. 5,000

    female Senior Rs. 5,001- Rs. 10,000


    Secondary Rs. 10,001- Rs. 20,000
    Bachelor Degree Rs. 20,000 plus
    PG Degree

    Q12. No. of times visiting the retail outlet per week

    Less than once

    1-2 times

    2-4 times

    More than 4 times

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