Process to refund the customerBest Answer1

Reply from Ram L | posted Dec 15, 2010 | Replies (9)

Dear Naveen
Here are the steps to be followed for customer refund.
1) Choose the customer and enable the netting and create a supplier master record.
2)Create a Zero Dollar invoice for the customer for whom refund is to be processed.
3) Inquire on the customer ledger screen whether your zero dollar invoice has got successfully
generated.
4) Select the unapplied cash receipt in the Standard Receipt Entry screen.
5) Choose the grid and choose SELECT from FORM exit.
6) You would now be able to view the Zero dollar invoice which you created in Step 2 above.
7) Choose the zero dollar invoice and click SELECT. This would bring you back to Standard
receipt entry screen.
8) Enter '10' in Type input code and enter the amount to be refunded (Ideally this would be equal
to the unapplied cash receipt that is supposed to be refunded).
9) The transaction would now disapper from your standard receipt entry screen.
10) Run R03B610 in PROOF mode and check for errors (if any) in your work center.
10) If there are no error Run R03B610 in Final mode. System would automatically create refund
voucher with document type 'NO'.
11) You should now be able to view the refund voucher in Supplier ledger inquiry screen and
you are all ready to make the refund.

Hii Naveen,

Please make a credit memo of the refund amount.

that will be knock off against the advance (unapplied receipt) of that particular customer.
If that customer is supplier also,then you can use A/R-A/P netting to refund the amount.

Then, in customer master put hold invoice to prevent further transaction with that customer.
for inactive the customer,make a UDC IN and put it in p0101 as inactive customer.

Kind Regards,
Upendra Kumar
Here's what we did when we migrated our AR beginning balances:
1. Use Z-files, either manually keying the data in P03B11Z1 (E1 Menu > Financials > Accounts Receivable
> A/R Advanced & Technical Operations > Batch Invoice Processing > Batch Invoice Revisions) or import
your AR balances in F03B11Z1 (my way ).

2. Use Batch Invoice Processor "R03B11Z1A" to Process (run proof mode first)

3. Run final mode if no errors or check WC if errors occurred and correct.