Call Management Services

Voice Mail

Your personal answering machine

Reliance Mobile’s Voicemail service (VMS) is your personal answering machine that will
record messages whenever you are not reachable.
The service can be activated to record messages in the following situations:
When you are not reachable (e.g. out of coverage area or phone not switched on) or an
incoming call is not answered
When you are busy on another call alternatively, you divert all incoming calls
automatically to the voicemail (not recommendable)
To activate VMS service dial *410 or *4101 from your Reliance Mobile
To deactivate VMS service dial *4100 from your Reliance Mobile
This facility is not available for Reliance GSM customers 
 
You can activate Reliance Mobile’s Voicemail to record messages:
When you are not reachable.
When you are busy on another call.
If you divert all incoming calls automatically to the voicemail (not recommended).
Features
Your voicemail box can hold up to five messages.
You will be alerted of new voicemail messages by SMS.
Unchecked messages will be stored for four days.
After listening to a message, you can save it for two days.
How to use (CDMA)
With your Reliance Mobile handset
In your home circle, you can retrieve messages by calling *600.
On reaching the voicemail system, enter your password. The default password for all customers is 1234,
which can be changed to any other 4-digit code.
At present, you will not be able to retrieve your messages with your Reliance Mobile outside your home
circle.
With any other phone
Dial 3033 3600 from any circle where Reliance has coverage.
In an area with no Reliance coverage, you can retrieve messages by dialling 3033 3600 preceded by the
 STD code of any location with Reliance coverage. You can save money by choosing the closest such
location.
On reaching the voicemail system, enter the complete city STD code followed by your Reliance Mobile
number and then press # (hash). (For example, 022 3123 4567#).
Enter your password.
Recording / changing the caller greeting
Call the voicemail service (*600 within home circle, or 3033 3600 from other locations).
Enter your password.
Press 2.
Press 1.
Follow the prompt messages.
 
You can also create situation-specific messages, for example when you are busy or not reachable. When
 
the caller reaches the voicemail, s/he will hear that specific message.
Changing your password
Your default password is 1234. You can change your password to any other 4-digit combination.
Dial the voicemail system (*600 within home SDCA, or 3033 3600 from other locations).
Enter your current password.
Select ‘Change settings’ and the Number 2 option.
Follow the voice prompts to change the password.

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Call Waiting

Don’t miss any call

You don’t want to miss important calls while you are on another call. Call Waiting enables you to receive a
second call even while you are speaking on a first one.
How it works
While you are talking on your first call, you will hear a beep, and the mobile number of the calling party
will be displayed, indicating that a second incoming call is on waiting.
In the meanwhile, the (second) caller will get an announcement for 30 seconds: "The Reliance customer
you are trying to contact is busy on another call. Please stay online."
While the second call is waiting, you can
Put the first call on hold and accept the incoming call.
Hang up the first call and accept the incoming call.
Reject the incoming call.
Ignore the incoming call.
If you have activated voicemail and set the condition for diverts, the incoming call will be diverted to the
voicemail box.
Otherwise the incoming call will be disconnected after 30 seconds.
If Call Waiting has not been activated, the caller will receive a busy tone.
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Call Hold

Do more with your phone

Often, you need to call someone else in the middle of a call and then get back without disconnecting. With
the Call Hold function on Reliance Mobile, you can do precisely that.

Put your call on hold and perform any of the following functions from your handset:
Make a second call.
Receive a second call, which is waiting.
Switch between calls.
Check or send a text message.
Check your voicemail.
Use any other feature of the phone.
 
How to use (CDMA)
A call can be put on hold by pressing the call key. To resume the call, press the call key again.
The person on hold will be asked to stay online. S/he will hear beep tones periodically.
 
Activate or deactivate at your will
To deactivate Call Hold, press *312 +  call key. Once deactivated, incoming calls received while
talking will be ignored, and the caller will hear a busy tone.
To reactivate Call Hold, press *311 + call key.
To deactivate for only a particular call, dial *313 followed by the calling person’s number.
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Call Divert

Staying in touch
When you are unable to take calls, use Call Divert to direct your calls to another phone number or voicemail
box within your circle. Your every single incoming call is noted – no matter if you are in a meeting,
travelling, in an area with no coverage or out of battery.

Call Divert is available in the following configurations

Immediate call divert (unconditional): All incoming calls are diverted to the number you choose.
Call-divert-busy-divert: Calls are diverted only when you are busy on another call.
Not-reachable-No-reply divert: Calls are diverted only when your mobile is off or out of coverage, if its
battery is down, or if you do not reply within a specified time (say within 60 seconds).
In all cases, the caller hears a message: "Your call is being forwarded."
Call-divert-default: When Call Divert is activated, but the Not-reachable-No-reply feature is not activated,
 incoming calls will be diverted to your Voicemail box.
You can activate/deactivate the Call Divert-default service by dialling the specific feature code, but you
cannot change the ‘divert-to’ number.
How to use(CDMA)
There are no special instructions about how to use this service. Once Call Divert is set up, calls will
automatically land at the destination specified when the divert condition is operating.

Activation and deactivation

For both activation and de-activation, dial the specified feature code followed by the  (call key) from the
phone:
 
Immediate call divert
Activate: Dial *301 + Local phone number without STD code + (call key)
De-activate: Press *302 + (call key)
 
Call divert on busy
Activate: Press *305 + phone number without STD code + (call key)
De-activate: Press *306 + (call key)
Not reachable-no call divert
Activate: Press *303 + phone number without STD code + (call key)
De-activate: Press *304 + (call key)
 
To de-activate all call diverts
Press *308 + (call key)
 
To change call divert to number
Dial the specified feature code followed by the new number
Dial *XXX + phone number without STD code + (call key)
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Call Conference

Three is company
Reliance Mobile’s Conference Call feature enables you to connect with two (1+2) persons simultaneously
and set up a virtual conference. This facility is not available for Reliance GSM customers.

Features
A maximum of three people (including you) can participate in a conference anytime.
Any one can disconnect or drop off from the conference.
If the initiator of the conference disconnects, then all three are disconnected and the conference call ends.
 A conference call can be set up with any telephone, regardless of the service provider.
How to use (CDMA)
Call the first person and wait until the call is connected.
Put the call on hold by pressing the call key.
Dial the second call.
Wait until the second call gets connected.
Once the second call gets connected, you have following options:
Swap between the calls: Press 2 + call key.
Drop the person you just dialled and connect to the one on hold: Press 1 + call key.
 
Establish a three-way conference: Press 3 +   call key.
Once a conference has been set up, you cannot split the participants into two separate calls, until one of
them disconnects.
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Caller Line Identification Presentation (CLIP)

Know your caller

If you know who is calling each time the phone rings, you can choose to answer or ignore the call. You’d
also be able to report any pranksters to the authorities.

Features
You can view the caller’s number on your phone. If the number is stored in your phone book, then that
stored name will be displayed on the screen.
You can identify missed calls and redial previous calls.
The CLIP facility will be provided to a prepaid customer free of cost.Postpaid customers CLIP will be
charged as per the tariff plan

Cancellation Process SMS ‘CLIP NO’ to 3733

For Resubscription SMS ‘CLIP YES’ to 3733
 
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Caller Line Identification Restriction (CLIR)

Preserve your privacy

Uncomfortable with the thought that every person you call has access to your phone number? Reliance
Mobile’s CLIR service empowers you to keep your number private.

Features
When CLIR is activated, instead of your phone number, a message like ‘Restricted number’ or ‘Incoming
call’ is displayed on the screen/caller ID device of the phone you call.
Availability of this facility is governed by Government of India regulations. This facility is not granted
 automatically, and Reliance Communications reserves the right to grant this facility only to certain
subscribers, based on fixed criteria.
 
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Back up Contacts

Contacts – a click away

If you lost or changed your phone, the idea of again keying in all contacts into your address book is scary.
With Backup Contacts, you save time and all these efforts.

It is a wireless service that saves a copy of your address book to a secure web site. Anytime you switch to
a new phone, Backup Contacts transfers your saved address book to the new phone.
You can manually save your address book or schedule automatic updates.
You can access the backup address book and can view, print, add, delete and edit contacts.
Updates are sent to your phone with one click.
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Missed Call Alert

While you were away

You can view the calls you have missed.
You will receive an SMS for all the missed calls.
The SMS includes details such as the call line identification and the time of the call.
Activation - You can activate this service by sending SMS <M> to 51234.
Deactivation - To deactivate this MCA service SMS <UNSUB M> to 51234.
Upon successful deactivation, a confirmatory message will be sent you
For Postpaid - Customer will be charged Rs.15/- for 30 days for unlimited alerts.
For Prepaid - This is charged at Rs.15/30days on toggling price points, Rs.10/20 days, Rs.5/10 days and
Rs.2.5/5 days