ORGANIZATION

BEHAVIOUR
Organisational change and stress
management.
 Managing Planned Change
Activities that are intentional and goal oriented.
Goals of Planned Change:
– Improving the ability of the organization to
adapt to changes in its environment.
– Changing the behavior of individuals and
groups in the organization.
 Why do employees resist change?
Surprise
–Unannounced significant changes threaten employees’ sense of
balance in the workplace.
Inertia
–Employees have a desire to maintain a safe, secure, and
predictable status quo.
Misunderstanding and lack of skills
–Without introductory or remedial training, change may be
perceived negatively.
Poor Timing
–Other events can conspire to create resentment about a
particular change
Overcoming resistance to change

Strategies for Overcoming Resistance to

Change:
–Education and communication
–Participation and involvement
–Facilitation and support
–Negotiation and agreement
–Manipulation and co-optation
–Explicit and implicit coercion
 Approaches to managing organisational
change
Main element of organizational change
Field Theory
• A method proposing that two sets of forces
operate in any system-forces that operate for
change (the driving forces) and forces that
operate against change (the resisting forces). If
the two sets of forces are equal in strength,
then the system is in equilibrium
Force field analysis
Group Dynamics
• Group behavior, rather than that of
individuals should be the main focus of
change (Lewin, 1947).
Action Research
• It is based on Gestalt psychology, which
stresses that change can only successfully be
achieved by helping individuals to reflect on
and gain new insights into the totality of their
situation.
Three step model (for achieving change)
-Unfreezing
• the diagnosis stage
• Participants are made aware of problems in order to
increase their willingness to change their behaviour.
Changing
• the intervention stage
• Individuals experiment with new workplace behaviour.
Re-freezing
• the reinforcement stage
• Individuals acquire a desired new skill or attitude and
are rewarded for it by the organisation.
Th e En d