CALL CENTERS

Rashmi singh
FDDI - FURSATGANJ
TYPES
 The 24/7 call centers totally concentrate on using the
tactical skills and effective processes during the
inbound/outbound call process. Their success depends
on expertise, technological solutions, quality
assurance programs and commitment to customer
service excellence. The different types of call centers
are :
 Inbound Call Centre
 Outbound Call Centre
 Web Enabled Call center
 CRM Call Center
 Telemarketing Call Center
 Phone Call Center
INBOUND CALL CENTRE

 Inbound Call Centres are places where companies receive

calls having to do with their service or product. They are
used for everything from customer service problems to
product sales. Many companies go online to find the call
Centre information and services that they need.

Inbound Call Centres are the easiest way for companies to

be reached by their customers. Customers can talk to
representatives directly to get whatever they need. Many
companies use the Centers as a spot to make sales and let
customers place orders. Other companies use call Centers
as places where customers can get help with problems.
That could mean either a technical problem with a
product or a problem with a reservation for a hotel room.
INBOUND CALL CENTERS
 often record calls or write down notes from every call
to have better CRM (Customer Relations Management).
By keeping track of the problems that people have
companies are able to stop these problems from
happening in the future. They also have records of
transactions and what was said if the customer is
interested. When you can count on your infrastructure
and software support, you can focus on doing what you
do best...running a successful business! No one wants
to become overwhelmed by the trivialities, especially
when they can be so efficiently handled by world-class
software. Let these tools show you how effectively and
efficiently your business can be run.
OUTBOUND CALL CENTRE

 An outbound call center is one in which call

center agents make outbound calls to
customers on behalf of a business or client.
Calls made from the center can include
telemarketing, sales or fund-raising calls, as
well as calls for contact list updating,
surveys or verification services.
WEB ENABLED CALL CENTER

 A call center that receives

calls from a link on a Web
page. Such Web sites include
a "talk" button on a page that
allows visitors to obtain
additional information from a
human via IP telephony
directly at their computers,
providing of course that they
have a microphone and
speakers attached. If not
already installed, the
appropriate voice encoding
and decoding (codec) plug-in
must be downloaded first. See
Web callback and call center.