TAJ PEOPLE PHYLOSOPHY AND

STAR SYSTEM.

PRESENTED BY:
SHIVANI (A08)
KAMODINI(B66)
INDERJIT SINGH(B67)
 INTRODUCTION-
 TAJ HOTEL WAS STARTED IN 1903 BY MR. JAMSETJI. N.
TATA AT BOMBAY.
 THERE ARE 66 HOTELS IN INDIA AND TAJ GROUP SET
UP 16 HOTELS ARROUND THE GLOBE.
 IT OPERATES INDIAN INSTITUTE OF HOTEL
MANAGEMENT AT AURANGABAD SINCE 1993.
 TAJ GROUP HAS SIX BRANDS: TAJ, TAJ EXOTICA, TAJ
SAFARIS, TAJ VEVANTA, TAJ GATEWAY AND TAJ
GINGER.
TAJ PEOPLE PHILOSOPHY
 TAJ PEOPLE PHILOSOPHY DISPLAYS THE
COMMITMENT TO AND BELIEF IN THE
EMPLOYEES.
 THREE KEY POINTS OF TPP.
 IT COVERED ALL THE ASPECTS OF AN
EMPLOYEE CAREER FROM JOINING THE GROUP
UNTILL RETIREMENT.
 TWO YEAR TRAINING PROGRAME.
 WORK SYSTEM AND PROCESS,LEARNING AND
DEVELOPMENT AND EMPLOYEE WELFARE
WHICH RESULTED IN CUTOMER SATISFACTION
AND RETENTION
 TPP WAS BASED ON TATA BUSINESS EXCELLANCE
MODEL- IT CORELATES WITH BUSINESS
PERFORMANCES AND REWARDS TO INDIVIDUALS
 BALANCED SCOREBOARD SYSTEM-

 IT MEASURES THE PERFORMANCES ACROSS ALL

HIERARCHIAL LEVELS AGAINST A SET OF
PREDEFINED TARGETS

 THREE MAJOR AREAS-

 WORK SYSTEM AND PROCESS.

 LEARNING AND DEVELOPMENT

 EMPLOYEE WELFARE
 STAR SYSTEM

STAR-SPECIAL THANKS AND

RECOGNITION SYSTEM.
STAR SYSTEM RECOGNIZED AFTER
GETTING “HERMES AWARD 2002 “
FOR BEST INNOVATION IN HR
STAR SYSTEM
 THE STAR SYSTEM DEVELOPED BY BERNARD
MARTYRIS. (SENIOR VP, HR,IHCL).
 ITS AIM TO REWARD THE EMPLOYEES WHO
HAVE EXCELLED IN THEIR WORK.
 STARS WAS ACTIVELY PROMOTED ACROSS 62
CHAIN OF HOTELS & AMONG ITS 18000
EMPLOYEES GLOBALLY.
CONT…
 FIVE DIFFERENT LEVELS
 “LEVEL 1” IS ‘SILVER GRADE’- 120 POINTS IN
THREE MONTHS.
 “LEVEL 2” IS ‘GOLD GRADE’- 130 POINTS IN
THREE MONTHS OF ATTAINING THE SILVER
GRADE.
 “LEVEL 3” IS ‘PLATINUM GRADE’- 250 POINTS IN
SIX MONTHS OF ATTAINING THE GOLD GRADE.
 “LEVEL 4” IS CHIEF OPERATING OFFICER CLUB-
510 OR MORE POINTS.
 “LEVEL 5” IS MD’S CLUB- 760 OR MORE POINTS.
FUTURE PLANS
 INCREASE EMPLOYEE RETENTION RATE.
 FURTHUR INVESTMENT IN TRAINING
PROGRAMS.
 NOMINATE BSS IN 2003 HERMES AWARDS.
STRENGTH
 INCREASE THE CAPABILITY OF THE
EMPLOYEES.
 SHAPE UP EMPLOYEES ACCORDING TO THE
STANDARD OF TAJ GROUP.
 INCREASE CUSTOMERS RE-VISIT.
 MAINTAIN CONGENIAL ENVIRONMENT IN THE
GROUP.
 INNOVATIVE SUGGESTIONS FROM THE
EMPLOYEES.
OPPORTUNITIES
 EMPLOYEE RETENTION RATE INCREASE.
 TAJ GROUP WILL MAINTAIN 99.9% SATISFIED
EMPLOYEES.
 GOODWILL INCREASE.
THREATS
 EMPLOYEES MAY PASS FAKE INFORMATION IN
COMPLIMENT A COLLEAGUE FORUM.
 EMPLOYEE RETENTION RATE MAY DECREASE.
ANY QUERIES ??????
THANKS