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    NXGen

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    Prachi Sharma
    Customers now expect higher levels of service through multiple communication channels as they are more socially connected and have more outlets to share their experiences. Companies must proactively engage in conversations with next-generation consumers to manage their expectations and deliver excellent customer experiences, which will be critical for business success.

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    NXGen

    Uploaded by

    Prachi Sharma
    4 views1 page
    Customers now expect higher levels of service through multiple communication channels as they are more socially connected and have more outlets to share their experiences. Companies must proactively engage in conversations with next-generation consumers to manage their expectations and deliver excellent customer experiences, which will be critical for business success.

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    Customers now expect higher levels of service through multiple communication channels as they are more socially connected and have more outlets to share their experiences. Companies must proactively engage in conversations with next-generation consumers to manage their expectations and deliver excellent customer experiences, which will be critical for business success.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as DOCX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    Download as docx, pdf, or txt
    4 views1 page

    NXGen

    Uploaded by

    Prachi Sharma
    Customers now expect higher levels of service through multiple communication channels as they are more socially connected and have more outlets to share their experiences. Companies must proactively engage in conversations with next-generation consumers to manage their expectations and deliver excellent customer experiences, which will be critical for business success.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as DOCX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    Download as docx, pdf, or txt
    of 1

    Are you ready to deliver a next-generation

    customer experience?
    The next-generation consumer is here. They're socially networked and they're demanding more
    from the companies they do business with. They expect higher levels of service and enhanced
    communications provided through more channels. And, perhaps most importantly, they have
    more outlets for voicing opinions about their experiences than ever before. Engaging in proactive
    conversations with these consumers to manage and deliver on their expectations will become
    critical to a company's ability to succeed.

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