What is Hospital Laboratory Management (HLM)

Laboratory Medicine today is a Super Specialized area with diversified specialties. Outsourcing
laboratory management in hospitals to external referral laboratories is a relatively new phenomenon in
India. Globally however, it is a popular trend prevalent in the USA, the Middle East, the Far East and in
Australia as well.

HLM enables hospitals to offer patients the best diagnostic care available without diverting their focus
from core healthcare services. By sparing them the effort to manage yet another department, it turns
out to be a cost-effective solution as well. The referral lab works like their full-fledged department and
carries out a wide range of clinical lab tests.

Need for Managed Laboratories:  

The path lab market in India is estimated at around Rs.5000 Crores and is growing at 20% annually.

·         Labs withing hospitals, though being an intergral part of medical services, are often neglected.

·         A Laboratory requires expertise from different fields like Hematology, Clinical Pathology,
Histopathology, Genetics, Molecular  Biology, Microbiology etc. It is often difficult to find and engage
appropriate man-power from all these areas at one place.

·         Technologies, workload, skill sets are key factors for running a laboratory in a cost effective
manner.

·         The cost of testing is inversely proportional to the workload and directly proportional to othe
overheads.

·         The laboratory is just one of th many departments in the hospital and hence does not get enough
attention from hospital management. This results in high inventory and costs, pilferage, inadequate
quality / service turn-around-time causing dissatisfaction amongst clinicians and patients.

·         More effective and efficient utilization of automation and other sophisticated analytical technology
is possible with a professionally managed reference laboratory.

·          In-house laboratory experts can ensure that doctors are provided with associated clinical
information to assist diagnosis.

About Metropolis HLM service:

Pioneers in the field of hospital lab management, we have been managing the laboratories of leading
multi-specialty hospitals in India and abroad. Professional laboratory management by our highly
qualified team of pathologists and medical technologists ensures increased profits, higher returns and
better efficiency. At Metropolis we believe in growth. We do our best to ensure that you benefit from
our wide range of services. Whether you are an existing laboratory or a new laboratory we assure you of
the highest quality of standards. And with that promise we invite you to grow with us.
If you are a new laboratory: Regardless of what your investment limits are, we guarantee good
management practices and higher returns from your new laboratory.

If you are an existing laboratory: We’ll upgrade technology to facilitate a wider variety of tests with
absolutely NO additional investment for you, while keeping your existing profits intact and ensuring
more in the years to come

DATA MODEL FOR LABORATORY MANAGEMENT

Image of laboratory management
Reasons

     Your Hospital would benefit from the synergy of multiple brand equities and therefore be in a
position to build an even stronger reputation.

 Individual expertise is being used for efficient management of the Laboratories.

 The number of Hospital Staff can be reduced, as laboratory employees come under a different
label. This will help in the case of labour problems.

 With our Central Purchasing Committee, your hospital can enjoy the benefits of the best rates in
India for equipment, reagents and consumables.

 The Complete spectrum of Metropolis tests can be offered by your Hospital by outsourcing high-
end tests to our flagship facilities at Delhi/Bombay at a discounted price. This enables you to
offer over 3600 tests to your patients without incurring any cost on equipment, reagents,
technology and staff.

 Second Opinion Services can be provided through our national and international resources.

 Metropolis specializes in Laboratory support for International Clinical Trials carried out by
pharmaceutical companies- your Hospital can become a ‘Clinical Trial Center’ for the same.

 Special training courses for Senior Technicians are conducted at Metropolis, Bombay and at DCA
Metropolis, Delhi.

 Through our IT Infrastructure, test reports can be uploaded and downloaded from the Web; and
made easily available to clinicians and patients alike.

 Metropolis is experienced in providing various Support Services to hospitals like OT & Ward
Surveillance, Water & Food Analysis, Hospital Infection Control etc.,

 Our IT team is launching an ERP system comprising of SAP and LIMS by the end of December
2008. This will be a major revolution in the operations of all the departments, turn around time
and customer relationship management.

 The laboratory will yield higher returns, as the laboratory will be managed by experts who are
experienced in improving profitability without compromising on quality and service.

 Unlike most hospital laboratories, a referral laboratory like Metropolis performs a wide range of
investigations and has unique experience in performing advanced investigations in various fields
like Molecular Biology, Immunology Flow Cytometry, Immunohistochemistry, Cytology, Genetics
etc.
  Also, sound financials and the fact that we own the infrastructure and will ensure that the
relationship is mutually beneficial.

Experience :

In India, Metropolis pioneered the concept of Hospital Laboratory Management, and has more than 5
years experience doing so. We are currently managing the following hospitals in India and abroad:

   National Hospital , Chennai, Tamilnadu

   East Coast Hospital, Pondichery, Tamilnadu

   Kaveri Medical Center, Trichy, Tamilnadu.

     Malar Hospital , Chennai, Tamilnadu

   Dhanwantri Hospital, Erode, Tamilnadu

   Shanti Mukund Hospital, Delhi

   Aryan Hospital, Delhi

   Welcare Hospital, Palakkad, Kerala

   Credence Hospital, Trivandrum, Kerala

   PVS Hospital, Calicut, Kerala

   Modern Hospital, Kodungallur, Kerala

   VIIMS Specialty Hospital, Bangalore, Karnataka

   A.J. Hospital, Bangalore, Karnataka

   Tarini Hospital and research center, Alwar, Rajasthan

   Kothari Medical and Research Institute, Bikaner, Rajasthan

   Ashwini Medical Center, Anand, Gujarat

   Modern Hospital, Kodungallur, Kerala