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I.

wwwForm Team
A. Why?

B. Who?

C. Structure

D. Responsibilities

II. Conduct Evaluation


A. Identify standards
1. Policies—Five areas for improvement, including:

a) Onsite vendors

b) Ethical behavior

2. Procedures—four key topics, including:

a) Change control

b) Incident escalation

3. Documents—Six categories of templates, including:

a) Deficiency letters

b) Relationship agreement

B. Conduct assessments

C. Determine compliance
1. Customer

2. Vendor

III. Improve Position


A. Identify best practices

B. Conduct gap analysis


C. Strive for best practices
1. Create new standards

2. Revise existing standards

D. Obtain management approval

IV. Implement Standards


A. Conduct internal training— an effective six-step process

B. Notify vendors—six key components

V. Monitor Compliance
A. Vendors’

B. Customer’s

C. Document results
1. Compliance

2. Noncompliance

D. Enforce rights and implement remedies

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