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    Surat Kompeln Bi

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    Eiyra Said
    The document is a letter from Maybank Berhad's General Counsel to Putra Specialist Hospital regarding a complaint about poor service. The letter summarizes that on March 20th, the complainant took their mother to the hospital for an appointment at 11:30 am but found no staff at the service counter on the 4th floor after waiting for 2 hours. They were then told their appointment was cancelled without prior notice. The letter also notes the staff were not friendly to patients and one was eating at the counter before lunch hour. The hospital is asked to seriously address the problem and take immediate action to resolve the issue.

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    Surat Kompeln Bi

    Uploaded by

    Eiyra Said
    42 views1 page
    The document is a letter from Maybank Berhad's General Counsel to Putra Specialist Hospital regarding a complaint about poor service. The letter summarizes that on March 20th, the complainant took their mother to the hospital for an appointment at 11:30 am but found no staff at the service counter on the 4th floor after waiting for 2 hours. They were then told their appointment was cancelled without prior notice. The letter also notes the staff were not friendly to patients and one was eating at the counter before lunch hour. The hospital is asked to seriously address the problem and take immediate action to resolve the issue.

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    The document is a letter from Maybank Berhad's General Counsel to Putra Specialist Hospital regarding a complaint about poor service. The letter summarizes that on March 20th, the complainant took their mother to the hospital for an appointment at 11:30 am but found no staff at the service counter on the 4th floor after waiting for 2 hours. They were then told their appointment was cancelled without prior notice. The letter also notes the staff were not friendly to patients and one was eating at the counter before lunch hour. The hospital is asked to seriously address the problem and take immediate action to resolve the issue.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as DOCX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    Download as docx, pdf, or txt
    42 views1 page

    Surat Kompeln Bi

    Uploaded by

    Eiyra Said
    The document is a letter from Maybank Berhad's General Counsel to Putra Specialist Hospital regarding a complaint about poor service. The letter summarizes that on March 20th, the complainant took their mother to the hospital for an appointment at 11:30 am but found no staff at the service counter on the 4th floor after waiting for 2 hours. They were then told their appointment was cancelled without prior notice. The letter also notes the staff were not friendly to patients and one was eating at the counter before lunch hour. The hospital is asked to seriously address the problem and take immediate action to resolve the issue.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as DOCX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    Download as docx, pdf, or txt
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    Maybank Berhad
    14th Floor, Menara Maybank
    100 Jalan Tun Perak
    50050 Kuala Lumpur
    Malaysia

    1st April 2010

    Putra Specialist Hospital


    No.1 Jalan Penserai
    83000 Batu Pahat
    Johor Darul Takzim

    Dear Sir/ Madam,

    Complaint About Bad Se rvices

    0n March 20, I took my mother to the hospital to take a medicine at 11:30 a.m. as
    appointment letter. When I arrived at the hospital, that no have staff at service counter at 4 th
    floor. After 2 hours I waited for to see the doctor, one of the staff inform to me that my
    appointment will be cancel. I really disappointed when my appointment is delay to other day
    without any early information.

    At the same time, staff at the service counter is not very friendly with the patient. I also saw
    that the staff eating at the counter before lunch hour. Its showed that the hospital has not
    take it this problem seriously.

    I hope your hospital give serious attention to this matter and take a immediate action. I would
    appreciate if you could settle this problem immediately .

    We look forward to hearing from you soon.

    Your faithfully,
    Y  Y  
    ÿMohd Nazlan bin Mohd Ghazali )
    General Counsel & Company Secretary
    Maybank Berhad

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