Dabbawala of Mumbai By-

Balaji kashyap
Ruhi Sharma

The Ankita Kapoor

Sirisha Adiraj

Management Guru
 WHO IS DABBAWALA?

 5000 Dabbawala • No strike for 116 years

 2,00,000 Dabbas • Prince Charles Friend

 Six Sigma Certified

• India’s Top Brand
 ISO 2000 Certified
• Pride Of Marathas
 Most are Illiterate
• Icon Of Hard Work
 Lecture MBA’s

• A management Guru
 It was the time when English were ruling
the India
 New Government offices, Post Offices,
Bridges etc. were being Constructed.
 No Mc’Donald or Pizza Hut
 A Parsi Banker employed a person to bring
home made food to site of work
 His Colleagues too liked this idea and
Started availing this service.
 Slowly this evolved into the present 5000
strong Dabbawala System.
 FOUNDER OF DABBAWALA
SYSTEM

Hon. Mahadu Havaji Bacche Hon. Dhondiba Medge

 Educated only up to Class 2  Educated only up to class 4

 Started the Dabbawala System  Framed the Rules and Regulations
with a handful of 35 Dabbawala in of Dabbawala
1890
 Dabbawallas ability to successfully run the service in a
crowded city like Mumbai could be attributed to its
geography and local train service. The trains run every
day in a year and there is very rarely any interruption in
the service. At monsoon, due to heavy rain, when the
rail tracks would get flooded then the service is
disturbed. Raghunath Medge, President of the trust said,
“Mumbai’s geography makes it unique, it is a longish
city where residences are in the north and offices in the
south, so it makes our work simple.”
BELIEVES OF DABBAWALA

 Work is Worship.
 Serving People is serving god.
 Annadan is Mahadaan.
 The Decedents of the
Dabbawalas were the warriors
in army of Chatrapati Shivaji
Mahraj.
 Time is money.
 Unity is Power.
WHAT IS NUTAN MUMBAI TIFFIN BOX SUPPLIERS
ASSOCIATION?

 History- Started in 1890

 Charitable Trust- Registered in 1956
 Education:- 85% Illiterate
 Total area Coverage:- 60Kms/ 70 Kms
 Employee Strength:- 5000
 Mukhadhams:- 635
 No. of Dabbas:- 2,00,000 Dabbas i.e.
4,00,000 transactions every day.
 Time Taken:- 3 Hrs.
 Error Rate:- 1 in 16 million transaction
 Six sigma Performance (99.9999)
 Technological Backup:- Nil
 Cost Of service:- Rs. 250- 300 per Month
 Standard price for all (Weight; Distance;
Space)
 Rs. 30 Crore approximately Annual Turnover.
 “ No Strike” records as reach one a share
holder
 Earnings:- 4000 To 5000 P.m
 0% Fuel
 0% Modern Technology
 0% Investment
 0% Disputes
 99.9999 Performance
 100% Customer satisfaction
 Food is taken from home or mess
& is delivered at office
 Wearing White Cap During
business Hrs.
 Reporting To Duty on time
 Behave Properly & respect
the customers
 Carry Identity cards.
Organizational Flowchart Of
Dabbawala

President

Vice president
13 Members
General Secretary

Treasure

Director (9)

Mukadaam

Member (500)
SOME EXAMPLES OF CODING SYSTEM:-
Logistics is happening 24 hrs a day,7 days a week and
52 weeks a year.
Logistical competency is achieved by coordinating the
following:
 Network Design
 Information
 Transportation
 Inventory
 Warehousing
PICK UP DABBA FROM RESIDENCE & BRING IT TO
ANDHERI STATION.

9:30 A.M- 10:30 A.M

 This time period is Utilized for collecting

Dabbas from Different places around

Andheri
 Dabbas are collected from different

resources such as homes, hotels, messes

etc. by Dabbawalas & brought to Andheri
Station.
 Red Light, No entry etc. is crossed.
 Now these collected Dabbas are sorted

according to Destination.
 Wherever there is Dabba- There is

Dabbawala.
JOURNEY IN THE LOCAL TRAIN

 10:34- 11:20 A.M ( Andheri Station)

 This time period is actually the journey time. The
Dabbawalas load the wooden Crates filled with
Tiffin on t the luggage or goods compartment in the
train.
 Generally, they Choose to Occupy the last
compartment of the train.
 12 coach Train
 4,000 Commuters
 8,000 Disputes
 But no excuses Duty First.
UNLOADING & SORTING AT DESTINATION
STATION

 11:20- 12:30 P:M ( Church gate

Station)
 At this stage; the unloading takes
place at the destination station
 Re- arrangement at Tiffin's takes
place as per the Destination Areas &
destination buildings
 Dabbas are Delivered by cycle; hand
card or even walk.
ANNADATAS HAVING THEIR FOOD

 12:30P.M- 1:00P.M (LUNCH TIME)

 Dabbawalas carry their Food with
them
 Areas wise sit together & have their
lunch
 The family that eats together stays
together.
COLLECTION OF EMPTY DABBA & SORTING AT
DESTINATIONS STATION

 1:15- 2:30 P.M( At all

destination stations)
 Here on begins the collection
process where the Dabbawalas
have to pick up the Dabbas
from the offices where they had
delivered almost an hour ago
 The Return journey by train
where the group finally meets
up after the day’s routine of
dispatching & collecting from
various destination offices.
 The Dabbawalas meet for the
segregation as per the
destination suburb.
RETURN JOURNEY

 2:48- 3:30P:M
 Usually since it is more of a
pleasant journey compared to the
earlier part of the day; the
Dabbawalas lighten up the
moment with merry making;
joking around singing.
 There is no cause of tension or
worry as customer has eaten the
lunch.
 Even if the Return journey is
delayed little bit there is no
problem.
SORTING & DELIVERY OF EMPTY
DABBA

 3:30- 4:40 P.M ( At all Origin Stations.)

 This is the stage where the final sorting &
dispatch takes place. The group meets up at
origin station & they finally sort out the
Tiffin's as per the origin area & the empty
Dabba is delivered at the Respected
Residence.
 The actual address of the residence is not
mentioned on the Dabba. It is remembered by
the Dabbawalas.
CHANNEL OF DISTRBUTION
SIX SIGMA CERTIFICATION BY FORBES GROUP

 Dabbawalas got six sigma

 Dabbawalas were invited to collect the six
sigma certificate they did not know what it is
made of Gold or Bronze.
 The certificate is lying in cupboard eating
dust.
 Dabbawalas got ISO 9001- 2000 for
Excellence in service
 The only think that a “ Error is Horror”
 Dabbawalas work with Great efficiency
without caring for any certificates.