SAP Solution Manager –

Maintenance Optimizer
Product Management
SAP Service & Support Infrastructure,
SAP AG
 Maintenance Optimizer

Starting on 2007/04/02, all corrective software

packages* for mySAP Business Suite 2005 and
beyond will ONLY be available via SAP Solution
Manager‘s Maintenance Optimizer

* Includes support packages (stacks)

© SAP AG 2006, Maintenance Optimizer / 2

Why is the Maintenance Optimizer
required?
Details on the Maintenance Optimizer

Maintenance Process

SAP’s Service & Support Infrastructure

 More Flexibility – More Customization – More Complexity

RFID Devices Portal Rendering Office

Java SAP Portal Analytics Duet .net

World World
Web Services and Office Integration
xApps and Self-Services

APO APO
ESOA
External BW BW
Applications SRM R/3 ERP SRM
SEM SEM
CRM CRM
Web Application Server
MDM and XI

The end-user uses just one of multiple interfaces.

Operations has to manage 100% uptime and good performance!

© SAP AG 2006, Maintenance Optimizer / 4

 Simplicity VERSUS Complexity –
Evolution of the mySAP ERP Architecture

SAP R/3 SAP R/3 mySAP ERP mySAP ERP

up to 4.6C Enterprise Edition 2004 Edition 2005

© SAP AG 2006, Maintenance Optimizer / 5

 Example: mySAP ERP 2005 – Component View

ABAP Java Additional

Components Components Components
SAP ECC ABAP Add-On’s Java Web
(for NetWeaver AS ABAP) Applications SAP Solution Manager

LSO (FE) 6.0

Front End
SEM 6.0 SAP XSS 6.0
LSO (AE) 6.0
FINBASIS 6.0 LSO (CP) 6.0
LSO (OP) 6.0
E-Recruiting 6.0 Biller Direct 6.0
cProjects
SAP Catalog 2.0 XECO 5.0
ECL Viewer
SAP ECC 6.0 cProject Suite 4.0
OpenPS
(Details see next slide) WFM_Core 2.0 for MS Projects

SAP Easy Document

Management 6.0

BI Content EP Content SAPGUI 6.20/ 6.40

SEM Frontend
BI Content 7.0x Business Packages Components

inclusive:
LSO (FE) 6.0 SAP SRM XI Content
SEM 6.0 (Available as ECC-Add-On
and stand alone server) XI Content for
FINBASIS 6.0 Applications
E-Recruiting 6.0
SAP SRM 5.5 ELSTER 2.0

SAP NetWeaver 2004s

© SAP AG 2006, Maintenance Optimizer / 6
 Example: Component View – SAP ECC Details

ABAP
Components
SAP ECC
EA-APPL 600 INSURANCE 600
EA-FINSERV 600 IS-CWM 600
EA-GLTRADE 600 IS-H 600
EA-HR 600 IS-M 600
EA-IPPE 400 IS-OIL 600
EA-PS 600 IS-PS-CA 600
EA-RETAIL 600 IS-UT 600
ECC-DIMP 600 SAP AP 700
ES-DFPS 600 SAP-APPL 600
FI-CA 600 SAP-HR 600
FI-CAX 600 ST – PI 2005_1_700
E-Recruiting 6.0 LSO (FE) 6.0
FINBASIS 6.0 SEM 6.0

ABAP Add-On’s included in SAP ECC

SAP NetWeaver 2004s

© SAP AG 2006, Maintenance Optimizer / 7
Why is the Maintenance Optimizer
required?
Details on the Maintenance Optimizer

Maintenance Process

SAP’s Service & Support Infrastructure

 Better Handling of Customer Support Processes

Planning of maintenance Display current level and

recommended level
„ Support Packages and Stacks
„ Hot News

Administration Approve and download

Provide transparency

Import

Test

Release to production

© SAP AG 2006, Maintenance Optimizer / 9

 Example: Support Package Stack Inbox

Select Support Package Stacks

Select Product Version:

„ Display Support Package Stacks
„ Display Support Packages

Display Main Instances and Components

© SAP AG 2006, Maintenance Optimizer / 10

 Details of the Maintenance Optimizer

AFFECTED SAP SOFTWARE PACKAGES

– Support Packages (Stacks)
– Legal Changes

SAP SOLUTIONS AND RELEASES FOR WHICH THIS CHANGE IS VALID

– Mandatory for SAP NetWeaver 2004s and all applications based on it
(including mySAP Business Suite 2005)
– Can be used for all SAP applications

SAP SOLUTION MANAGER RELEASES WHICH ARE NEEDED

– SAP Solution Manager 4.0
– SAP downgrades a restricted version of the Maintenance Optimizer also to
SAP Solution Manager 3.2

TIMELINE
– 2007/01/01 Maintenance Optimizer is available
– 2007/04/02 Maintenance Optimizer becomes only source for
corrective software packages

© SAP AG 2006, Maintenance Optimizer / 11

 Optimized Process for support package stacks (from 01/2007 on)

TODAY 2007/04/02 (exclusively)

SAP Service Marketplace SAP Solution Manager SAP Solution Manager

Unfiltered list of corrective
software packages
Display relevant corrective
for all solutions SAP software packages

Select relevant packages Approve download

Download Download

Approve Import Approve Import

Test Test

Release to production Release to production

© SAP AG 2006, Maintenance Optimizer / 12

 Maintenance Optimizer – Benefits

Transparency
» “ We know what‘s going on because it is all in SAP Solution Manager ”

Efficiency
» Standardization “ Everybody uses the Maintenance Optimizer! ”
» Integration “ Everything is done in the Maintenance Optimizer! ”
» Simplification “ Ease of use in the Maintenance Optimizer! ”

Flexibility
» “ SAP Solution Manager prepares for mastering of SOA
support challenges ”

Control
» “ SAP Solution Manager governs the complete process and
the complete SAP solution ”

„Deploying SAP Solution Manager is a best practice

step every customer should take to prepare for the
world of enterprise service-oriented architecture“
Derek Prior, AMR Research

© SAP AG 2006, Maintenance Optimizer / 13

Why is the Maintenance Optimizer
required?
Details on the Maintenance Optimizer

Maintenance Process

SAP’s Service & Support Infrastructure

 Technical process description – SAP Solution Manager 4.0

CUSTOMER SAP
SAP Solution Manager SAP Service Marketplace

Create request for support package

stack

Search, display, select patches and

add to download basket

Refine and approve Basket

Release basket

Collect side effects and release

information note (RIN)

Download support package stack

Close request for support package

stack

© SAP AG 2006, Maintenance Optimizer / 15

 Technical process description – SAP Solution Manager 3.2

CUSTOMER SAP
SAP Solution Manager SAP Service Marketplace

Search, display, select patches and

add to download basket

Collect side effects and release

information note (RIN)

Approve Basket

Release basket

Download support package stack

© SAP AG 2006, Maintenance Optimizer / 16

 Maintenance Optimizer

Transaction:
Solution_Manager

Select Support Package Stacks

Select Button
Maintenance Optimizer

© SAP AG 2006, Maintenance Optimizer / 17

 Step 1: Start Maintenance Planning

XXX

© SAP AG 2006, Maintenance Optimizer / 18

 Step 2: Select Files

XXX

© SAP AG 2006, Maintenance Optimizer / 19

 Step 3: Download Files

xxx

© SAP AG 2006, Maintenance Optimizer / 20

 Step 3: Select Objects – Approve Download

© SAP AG 2006, Maintenance Optimizer / 21

 Step 4: - Perform Implementation

xxx

© SAP AG 2006, Maintenance Optimizer / 22

 Step 5: End Maintenance

xxx

© SAP AG 2006, Maintenance Optimizer / 23

Why is the Maintenance Optimizer
required?
Details on the Maintenance Optimizer

Maintenance Process

SAP’s Service & Support Infrastructure

 SAP‘s has carefully shaped its service infrastructure over the last
years
Level of Execution on Service Infrastructure Vision

The Maintenance Optimizer is the next Maintenance Optimizer

logical step in the continuous extension

of SAP‘s Service Infrastructure SMP
Sol-
Man
Collaboration

Sol-
SMP
Man
Change Request Management
SolMan as single source for
Sol- corrective software packages
SMP Man
Service Desk
SolMan & SMP replace „OSS“
Sol-
SMP Man SolMan enables
Java supportability

SMP
SolMan mand.
for mySAP ERP

SMP
SolMan covers
Life-cycle

Pre-SolMan SolMan 2.x SolMan 3.1 SolMan 3.2 SolMan 4.0 SolMan 4.0 (01/01/2007)

© SAP AG 2006, Maintenance Optimizer / 25

 More Flexibility – More Customization – More Complexity

RFID Devices Portal Rendering Office

Java SAP Portal Analytics Duet .net

World World
Web Services and Office Integration
xApps and Self-Services

APO APO
ESOA
External BW BW
Applications SRM R/3 ERP SRM
SEM SEM
CRM CRM
Web Application Server
MDM and XI

SAP’s Service & Support Infrastructure enables

efficient End-to-End Solution Support
© SAP AG 2006, Maintenance Optimizer / 26
 Best-in-Class Life-Cycle Support for a Solution Requires an
Enhanced Service Infrastructure
SAP Customer
SAP CUSTOMER
„OSS“ Message
„OSS“ Message
Yesterday
Yesterday

Í Reactive
ÍProblem
Í Reactivedriven
Í
Í Selective driven
Problem
Knowledge ÍLittle
Í Selective
knowledge about
Experts
Í Little Knowledge about
solution
Knowledge
solution

Experts

SAP CUSTOMER
Message Knowledge Solution Monitor
SAP Service SAP Solution
Marketplace Manager
TODAY

Collaboration

Knowledge Proactive Î
Continuous Î Transparent &
Comprehensive Î well-documented
Experts Detailed knowledge Î solution

© SAP AG 2006, Maintenance Optimizer / 27

 SAP Solution Manager Becomes the
Central Customer Facing Support Application

SAP SAP Customer

SAP Support organization

SAP Partner
Consulting (CCC)
SAP Service
Marketplace

SAP Experts

Application Management

© SAP AG 2006, Maintenance Optimizer / 28

 SAP Solution Manager and the SAP Service Marketplace make up
SAP‘s Service & Support Infrastructure for Today and the Future

Service SAP Solution

Marketplace Manager
Information hub for
Customer-/partner-
all customers and
tailored information
partners
General interface
High customer
to SAP Service and
intimacy
Support

System focus Solution focus

Generic service Service

offerings deployment

SAP Solution SAP Solution SAP Solution

Manager Manager Manager Knowledge Working
provider environment

SAP Service Marketplace Reactive Pro-active

ENTERPRISE

SAP SOFTWARE

© SAP AG 2006, Maintenance Optimizer / 29

 Summary

SAP‘s Service & Support Infrastructure enables

efficient End-to-End Solution Support

Maintenance Optimizer is the next logical step in the

continuous extension of SAP‘s Service & Support Infrastructure

Maintenance Optimizer governs the complete maintenance process

Activating the Maintenance Optimizer is an easy task

© SAP AG 2006, Maintenance Optimizer / 30

 Further Informationen Regarding SAP Solution Manager

SAP Service Marketplace

„ www.service.sap.com/support-infrastructure
„ www.service.sap.com/solutionmanager

SAP Solution Manager CD

„ Recording of the SAP Solution Manager info day 04/27/2006 in Brussels
„ Available in SAP Shop (www.sap.com/shop): Material number: 50 079 668

Training / E-Learning
„ Various offerings from Conzept & Strategy up to details on different scenarios
„ www.service.sap.com/solutionmanager -> Training

SAP Solution Manager E-Learning-Maps

„ Role-specific collection of learning materials, available free of charge for SAP customers
„ www.service.sap.com/rkt-solman

SAP Solution Manager Book

„ German edition available (ISBN: 3-89842-778-1)
„ English edition available in December 2006 (ISBN 1-59229-091-4)

SAP Solution Manager Forum im SAP Developer Network

„ www.sdn.sap.com -> Forums -> SAP Solutions -> Solution Manager

© SAP AG 2006, Maintenance Optimizer / 31

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