This document provides tips for basic sales skills. It discusses the importance of knowing your customer, developing a positive attitude, being natural, and developing empathy. Some key points include listening to customers, maintaining a winning attitude, speaking truthfully and genuinely, and understanding how customers feel about the product. The overall message is that salespeople should focus on their customer, have confidence in themselves and their product, and connect with customers on an empathetic level.
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This document provides tips for basic sales skills. It discusses the importance of knowing your customer, developing a positive attitude, being natural, and developing empathy. Some key points include listening to customers, maintaining a winning attitude, speaking truthfully and genuinely, and understanding how customers feel about the product. The overall message is that salespeople should focus on their customer, have confidence in themselves and their product, and connect with customers on an empathetic level.
This document provides tips for basic sales skills. It discusses the importance of knowing your customer, developing a positive attitude, being natural, and developing empathy. Some key points include listening to customers, maintaining a winning attitude, speaking truthfully and genuinely, and understanding how customers feel about the product. The overall message is that salespeople should focus on their customer, have confidence in themselves and their product, and connect with customers on an empathetic level.
Copyright:
Attribution Non-Commercial (BY-NC)
Available Formats
Download as PPT, PDF, TXT or read online from Scribd
This document provides tips for basic sales skills. It discusses the importance of knowing your customer, developing a positive attitude, being natural, and developing empathy. Some key points include listening to customers, maintaining a winning attitude, speaking truthfully and genuinely, and understanding how customers feel about the product. The overall message is that salespeople should focus on their customer, have confidence in themselves and their product, and connect with customers on an empathetic level.
Copyright:
Attribution Non-Commercial (BY-NC)
Available Formats
Download as PPT, PDF, TXT or read online from Scribd
looking for? Learn how to listen to customers. Carrying on a good conversation and keeping the attention of your prospect. Communicating effectively, as well as listening and retaining what you have heard. 2. Develop a Positive Attitude Your attitude to your job says everything about your belief system. Maintain a winning attitude towards life. We can use this attitude to make sales. Carry an attitude of a winner. Our words can mislead but our body language and eyes cannot lie. People are smart and they can have a sense of how we feel about who we are and what we think of ourselves. When we are sure of ourselves we are focused and positive about everything in life. This attitude sells. 3. Be Natural Being natural is being you and when you are yourself, you are telling the truth with belief in what you say. People can tell in an instance when you are yourself and speaking the truth. The natural way is the best way to be - genuine and true. Honesty, after all, is the best policy. 4. Develop Empathy This means not only to be honest and be genuine, but understand how your customer truly feels. How would this customer feel when they go home with your product? Your innate skill in understanding somebody else''s perspective and feelings will help you to find leverage and to make that sale. Learn to use this empathy when selling. A good salesperson not only knows the value of what they offer, but they can win customer''s trust, so they and their friends come back again and again.