Higher School of Economics (HSE)

Decision making and problem

solving.

By Anna Uss
PRESENTATION STRUCTURE.

1. Definition of decision making and problem solving.

2. Problem-solving techniques.

3. The Problem Solving process.

4. Practical part. Decision of VTB company.

DEFINITION.
1. Decision making can be regarded as the mental processes
resulting in the selection of a course of action among several
alternatives.
2. Problem solving involves goal-directed thinking and action
in situations for which no routine solutions exist. The
problem solver has a more or less well defined goal, but it is
not immediately obvious how to reach it. 
PROBLEM-SOLVING TECHNIQUES

 Abstraction
 Analogy

 Brainstorming

 Divide and conquer

 Lateral thinking

 Method of focal objects

THE PROBLEM SOLVING PROCESS.
The Problem Solving process consists of a sequence
of sections that fit together depending on the type
of problem to be solved. These are:
 Problem Definition.

 Problem Analysis.

 Generating possible Solutions.

 Analyzing the Solutions.

 Selecting the best Solution(s).

 Planning the next course of action (Next Steps)

 PRACTICAL PART. DECISION OF VTB COMPANY.

 Founded in 1990 in Moscow, Russia

 ServicesRevenue US$ 12.6 Billion (2009)

 Net income US$ - 209.4 Million (2009)

 Total assets US$ 119.2 Billion(2009)

 Employees 41.992