What is Communication?

COMMUNICATION IS THE ART OF TRANSMITTING

INFORMATION, IDEAS AND ATTITUDES FROM ONE PERSON TO
ANOTHER.

COMMUNICATION IS THE PROCESS OF MEANINGFUL INTERACTION

AMONG HUMAN BEINGS.

Its Essence
 PERSONAL PROCESS

 OCCURS BETWEEN PEOPLE

 INVOLVES CHANGE IN BEHAVIOUR

 MEANS TO INFLUENCE OTHERS

 EXPRESSION OF THOUGHTS AND

EMOTIONS THROUGH WORDS & ACTIONS.

 TOOLS FOR CONTROLLING AND MOTIVATING PEOPLE.

 IT IS A SOCIAL AND EMOTIONAL PROCESS.

Methods to communicate:
 Verbal
 Words, Written And/or Spoken

 Words Account For Approximately 7% of

Communication

 Delivery (Volume, Pitch, Rhythm, Tone, Etc) Account

For Approximately 38%

 Non-verbal
 Accounts For Approximately 55% Of Communication

 Eye Contact And Body Language

 Facial Expressions, Gestures, Posture And Breathing,

Distance, Touching

 Symbols Or Objects

 Clothes

 Hairstyles
Communication Medium
 Letters  E-mail
 Memo  Face to face
 Report  Body language
 Notice board  Audio/video conferencing
 Faxes  Internet
 Telephone

Elements Communication Process:

 Sender (Source)
 Message
 Noise/Barrier
 Receiver (Listener)
 Feedback

Barriers to communication
 Noise
 Inappropriate medium
 Assumptions/Misconceptions
 Emotions
 Language differences
 Poor listening skills
 Distractions