Antoinette S.

Macer
2244 Market Garden Lane
Lexington, Kentucky 40509
410/800-1608/704-956-9101 asmacer59@yahoo.com

Qualifications Summary
Professional Administrative, clerical and human services worker. Computer literate with the ability to work
both in a team environment and independently. Efficient in time-management, such as; meeting reporting
deadlines, responsible, reliable, fast learner and self-motivated with strong organizational and interpersonal
skills.
 Customer Service  AP/AR Invoices  Probate/Estates
 Family Support Worker  CIS/CSR Data Entry  Database Design
 Community Outreach  Medical Electronic Billing  Problem Solving

Experience Highlight
Family Support Worker/Community Outreach Worker: Provided in-home visitation, child development, stress management, parent
support and parenting skills. Performed developmental testing utilizing ages and stages, partners for a healthy baby, parents as teachers and
promoting mental health during pregnancy curriculums. Established and maintained relationships/partnerships with various community
organizations, religious institutions, medical facilities, community businesses and educational facilities. Participated in corner outreach/vendor for
community events and outreached to the public in various communities. In addition I provided resources and referrals for participants and residents
and attended community meetings, community organizing, event planning and participation. Performed residential canvassing, presented
presentations, marketing, public relations, scheduling of workshops and assessment appointments.

CIS Processor/CSR/Data Entry & Reception: Handled inbound/Outbound Calls, entered data utilized CLM, ELM, Footprints and Excel Data
Base software. Designed database utilized Microsoft access to input various account data. Assisted and greeted Clients/Visitors and provided public
information regarding government and private organization’s policies and guidelines. Processed signatures cards, focused on new deposit accounts,
data input, verification and maintenance to customer accounts.

House-Manager: Managed Assistant Living Home which entailed providing supervision of personal care providers. In addition I implemented
daily activity schedule, meal planning, daily routine schedules for clients. Disseminated cases and assignments as needed to provide assistance with
daily activities and hygiene needs of clients. Monitored for safety and assisted with meal preparations and ambulation.

Court Representative/Administrative / Office Manager: Contacted various courts for status of estate information. Office manager of
Druid Heights Treatment and counseling center. Supervised, and delegated office clerical assignments, such as; the scheduling of appointments,
intake and enrollment for patients/personal care providers/clients/patient applicants and accurate up-to-date onfidential client/patient files. Provided
general accounting calculations, inventory reports, medical electronic billing, data entry, and handled AP/AR invoices. Generated status reports.
Registered, interviewed and provided job placement for youth .
 Antoinette S. Macer

Employment History
 March, 2008 – July, 2010-Family Support Worker/Community Outreach Worker,
Dru/Mondawmin Healthy Families

 October, 2007 – February, 2008- Admin./Customer Information Specialist, Adecco Personnel

 September, 2007 – November, 2007 (Part-time)- CSR/Data Entry, Educate Online

 April, 2006 –August, 2006 - Admin./Office Assistant, Kelly Services

 October, 2005-March, 2006 - Court Representative, NCO Financial

 November, 2004 –September, 2005 - Office Manager, Druid/Heights Treatment Center, The Hunt Clinic

 September, 2003-October, 2004 - House Manager, Antwatam, LLC

 September, 1999-August, 2003 - Office Processing Clerk/Support Services

Maryland Insurance Administration

 February, 1993- September, 1999 - Secretary/Clerk

Mayo’rs Office of Employment Development

Education and Certifications

Lake Clifton Sr. High School (Business, 1977) Strayer’s Business College, (Prof. Secretary, 1987)
Human Dev. Inst., (Marketability Skills, 1990) Beta Training (Med. Secretary, (1993)
Proofreading Effectively, (2002) Microsoft Excel and Access, (2002)
Microsoft Word, (2004) Family Support Worker, (2009)

Skills
Type 65-70 wpm, Microsoft Access, Excel, Publisher, Word, Metavante, Stellent, Medical Terminology, Medical Transcription, CPT-4 and ICD-9
Coding; Attorney Network, Microsoft Office, Hot Docs, Cubs, Maximo, Enterprise, CLM, ELMS, Footprints and VHN Electronic Billing.

References Submitted Upon Request