COMMUNICATION SKILLS

Chapter no -1

What is communication?

Communication is the process of sharing of information between two persons through continuous
activity of listening,speaking, writing and understanding.

Why is it important?

To share information,communation is the way of conveying information , thoughts,experience,and

knowledege to different the people.

Communication process or cycle

• Sender and it includes:

• thought
• encoding
• channel
• Receiver and it includes:
• reception
• decoding
• understanding
• feedback
The steps involved in the process of
communication are:
IDEA
Information exists in the mind of the sender. This can be concept,idea,information,or,feeling.

Encoding

The thoughts and idea converts into words and sends it to the receiver.

Channel
the channel is the communication process is the medium that the sender uses the transmit the
message to the receiver

Decoding

it is the act of understanding message. This is know as decoding

Context

is the way the message is delivered and is known as paralanguage

Feedback
The response of the receiver which he sends back to the sender
two way communication or feedback

How many categories feedback has

1 Evaluation
2 Interpretation
3 support
4 probing
5 understanding
 Lesson#2
Level of communication

Communication levels:

There are five levels of communication

1 Intra-personal communication

2 interpersonal communication

3 Mediated communication

4 Group communication

5 Mass communication