BUSINESS

PROCESS
RE-ENGINEERING
- AN INTRODUCTION

SHINCE PETER MS
Business process re-engineering popularly known as BPR,is a
powerful tool for break through improvements.Business re-
engineering means starting all over again, from scratch. It is
not re-organizing or or simply redesigning.It is a
fundamental rethinking and radical redesign of business
processes inorder to acheive dramatic improvements in
areas of critical performance such as cost, quality, service,
supply-chain etc….
• BPR focuses on processes. In the exercise of BPR, It is not
the organization but the processes that are the objects of
re-engineering. should be noted that companies doesnot
re-engineer their departments like marketing,Sales,
Finance etc…, they re-engineer the process of work that the
people of those departments do.Re-engineeringing of the
process is done according to the customers needs, and not
on the internal performance goals.
• Therefore, complete understanding of customers needs,
such as quality, delivery time, lower cost, accurate
information etc…helps in determining how to re-engineer
the process.
 SYSTEMS VIEW OF BUSINESS
PRODUCTS
&
CUSTOMERS NEED SERVICES

Inputs Outputs/outcomes
Transformation
Process

Information
Feedback

QUALITY CONFORMANCE
TO
CUSTOMER EXPECTATIONS
PRINCIPLES OF RE- ENGINEERING
 Organize the process around outcomes, not tasks.
 Eliminate non-value adding step.
 Link parallel activities instead of integrating their result at the
end.
 Involve key people early.
 Put the decision point where the work is performed.
 Have those who own the output of the process, perform the
process.
 BPR - PHASES

Organising
Undestanding Streamlining Measurements Continuous
for
the Process and Costs improvement
improvement
THANK YOU