Customer Service Dashboard

Goal for Information Desk is 89.1 Choose Month

89.0 NEED TO BE MORE HELPFUL!

INFORMATION DESK VALET DAMAGE

CLAIMS VALET WAIT TIMES

Inpatient Clinic
✘ ✘ ✘ Score Damage Claims
3,500 Guides Guides 90
3,000 89 $1,040
2,500 88
2,000
87 Goal is <$5,000
1,500 0:03:41 0:03:55 0:03:47 0:03:39
1,000 86
500 85 $2,000
0 84 $1,500
Dec-10 Jan-11 Feb-11 Mar-11 Apr-11 May-11 Jun-11 Jul-11 Aug-11 Sep-11 Oct-11 Nov-11 $1,000 Optimal Wait Time Dec-09 Jan-10 Feb-10
$500
$0
Guides Inpt Guides Clinic Guides Score Jul-10 Sep-10 Nov-10

GIFT SHOP - TOP ITEMS SCROLLABLE LIST GIFT SHOP SALES

BUDGET VARIANCE

$1,252,893
Current Sales Last Year Sales
Items Nov-10 Oct-10 Sep-10
$660,000 $250,000
$640,000 6 Gift Cards $39,570 $36,850 $32,065
$620,000 $200,000
$600,000 Actual
$580,000 7 Greeting Cards $2,077 $2,394 $2,015 $150,000
$560,000 $1,114,678 Budget
$100,000
$540,000 8 Movie Tickets $1,550 $2,500 $1,443
$520,000
$500,000 $50,000
$480,000 9 Sundries $1,952 $2,099 $1,620
$0
10 Snacks $1,384
$0 $2,947 $4,957 Dec-09 Feb-10 Apr-10 Jun-10 Aug-10 Oct-10 Dec-10
Variance $104,404
% Variance 16.19% Highest sales out of the three months
Master Data Table Information Desk & Complaints
Score Guides Inpt Guide Clinic Guides
Jul 87.2 4,711
Aug 88 1,511
Sep-09 86.0 2,794
Oct-09 86.2 2,547
Nov-09 89.2 1,686
Dec-09 87.2 1,952
Jan-10 87.7 1,934
Feb-10 88 1,202 137 1,065
Mar-10 88.5 1,626 200 1,426
Apr-10 88 3,161 321 2,840
May-10 89.3 1,831 181 1,650
Jun-10 88.4 1,145 71 1,074
Jul-10 87.2 881 65 816
Aug-10 87.1 1,038 98 940
Sep-10 87.7 1,319 80 1,239
Oct-10 86.2 1,196 117 1,079
Nov-10 88.0 1,412 366 1,046
Dec-10
Jan-11
Feb-11
Mar-11
15.00

YTD Variance Master Table

Jul-10
Aug-10
Sep-10
Oct-10
Nov-10
Dec-10
Jan-11
Feb-11
Mar-11
Apr-11
May-11
Jun-11
 Damage Claims Total Score
Jul-10 $75 $60 88.0
Aug-10 $980 $1,040 89.0
Sep-10 $1,800 $2,840 86.0
Oct-10 $250 $3,090 86.2
Nov-10 $75 $3,165 89.2
Dec-10
Jan-11
Feb-11
Mar-11
Apr-11
May-11
Jun-11
2.00

Dynamic Table InfoDesk

Selected? 1 1 1
Month Guides Inpt Guides Clinic Gui Score
Sep-10 2,794 0 0 86
Oct-10 2,547 0 0 86.2
Nov-10 1,686 0 0 89.2
Dec-10 1,952 0 0 87.2
Jan-11 1,934 0 0 87.7
Feb-11 1,202 137 1065 88
Mar-11 1,626 200 1426 88.5
Apr-11 3,161 321 2840 88
May-11 1,831 181 1650 89.3
Jun-11 1,145 71 1074 88.4
Jul-11 881 65 816 87.2
Aug-11 1,038 98 940 87.1
Sep-11 1,319 80 1239 87.7
Oct-11 1,196 117 1079 86.2
Nov-11 1,412 366 1046 88

Valet Wait Time Data Shown

Avg Wait Time 0:03:41 Optimal Wait 0:03:41
Jul-09 0:03:11 Dec-09 0:03:55
 Aug-09 0:04:22 Jan-10 0:03:47
Sep-09 0:02:35 Feb-10 0:03:39
Oct-09 0:02:42
Nov-09 0:04:43
Dec-09 0:03:55
Jan-10 0:03:47
Feb-10 0:03:39
Mar-10 0:04:15
Apr-10 0:03:30
May-10 0:03:25
Jun-10 0:04:10
Jul-10 0:05:45
Aug-10 0:03:50
Sep-10 0:03:00
Oct-10 0:03:50
Nov-10 0:05:50

Gift Shop Master Table

Current Sales Last Year Sales
Sep-09 $109,767
Oct-09 $89,724 $97,503
Nov-09 $74,585 $62,477
Dec-09 $145,845 $174,996
Jan-10 $124,847 $186,394
Feb-10 $75,899 $89,832
Mar-10 $103,747 $75,065
Apr-10 $108,282 $114,286
May-10 $102,057 $85,917
Jun-10 $124,541 $213,637
Jul-10 $117,964 $104,729
Aug-10 $108,377 $84,884
Sep-10 $97,662 $109,767
Oct-10 $108,023 $89,724
Nov-10 $95,736 $85,937
Dec-10
Jan-11
Feb-11
Mar-11
Phone Calls In-PersonLost & Found Turnover
3,386 10,341
3,018 9,631
3,157 9,757 $10 0.0%
3,802 10,579 $77 0.0%
3,086 9,862 $1,927 0.0%
3,010 7,881 $846 2.4%
2,834 12,117 $3,307 2.4%
3,155 10,771 $6 0.0%
1,961 5,107 $4,850 2.4%
3,046 8,226 $4,889 0.0%
2,840 8,623 $1,772 0.0%
2,677 6,905 $394 2.5%
3,164 9,032 $814 8.3%
3,016 8,856 $265 2.8%
2,836 7,949 $3,153 0.0%
2,751 7,739 $1,991 2.3%
2,377 6,554 $547 1.9%

Dynamic Table Damage Claims Helpfulness Score YTD Variance 91134

 Actual Budget Variance
$1,040 89 $0 $0 $0
Dynamic Table Scale Received By
Scale 1 Scale 2 Scale 3 Phone Person Writing
0 0 0 0 0 0

scrollbar 1
TOP 15 ITEMS
No. Nov-10 Oct-10 Sep-10
1 Candy $7,356.73 8583 8616
2 Drinks $7,534.15 8099 $8,398.50
3 Figurines 5500 6534 7254
4
Flowers $4,444.99 5344 5272
5
Food $2,999.37 3541 3856
6
Gift Cards $39,570.00 36850 32065
7
Greeting Cards $2,076.53 2394 2015
8
Movie Tickets $1,550 2500 1443
9
Sundries $1,952.23 2099 1620
10 Snacks 1384 2947 4957
11
12
13
14
15
Actual Start 6
Maximum Post 10
YTD Var 91132 YTD Var90070
% VarianceActual Budget Variance % Var Actual Budget Variance % Var
0.0% $0 $0 $0 0.00 $0 $0 $0 0.0%
Day Date Sales Day Date Sales
Saturday 9/4/2010 $1,886.65 Sunday 9/5/2010 $1,075.09
Saturday 9/11/2010 $1,771.79 Sunday 9/12/2010 $1,152.48
Saturday 9/18/2010 $1,499.20 Sunday 9/19/2010 $1,377.93
Saturday 9/25/2010 $780.72 Sunday 9/26/2010 $620.73
10/2/2010 $1,342.18 10/3/2010 $1,137.98
Saturday 10/9/2010 $1,401.43 Sunday 10/10/2010 $840.30
Saturday 10/16/2010 $4,006.39 Sunday 10/17/2010 $1,386.83
Saturday 10/23/2010 $1,420.72 Sunday 10/24/2010 $675.53
Saturday 10/30/2010 $657.64 Sunday 10/31/2010 $776.00
Saturday 11/6/2010 $1,165.45 Sunday 11/7/2010 $555.97
11/13/2010 $824.40 11/14/2010 $735.25
Saturday 11/20/2010 $870.32 11/21/2010 $584.34
Saturday 11/27/2010 $1,256.36 11/28/2010 $479.31
Saturday
Saturday
YTD Var90051 YTDVar90000 YTDVar91140
Actual Budget Variance % Var Actual Budget Variance % Var Actual Budget
$0 $0 $0 0.0% $0 $0 0 0.00% $0 $0
Overall
Actual Budget Variance % Variance
$250,245 $325,851 $75,606 23.20%
$540,303 $644,707 $104,404 16.19%
$826,741 $942,595 $115,854 12.29%
$1,114,678 $1,252,893 $138,215 11.03%
$1,421,159 $1,591,098 $169,939 10.68%

Overall
Variance % Var Actual Budget Variance % Var
$0 0.00% $540,303 $644,707 $104,404 16.19%