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Dominos
Dominos
Dominos
Domino's Pizza operates a network of 7,799 franchised and company-owned stores in the US
and more than 50 additional countries. Its global retail sales totaled more than $4.6 billion in
2004. It is the recognized world leader in pizza delivery.
"Build and nurture a great culture … that employees find hard to leave"
Following a successful pilot in 2004, Domino's rolled out a leadership and management
program featuring Harvard ManageMentor. The program provides managers with the
resources and opportunity to build skills while performing their day-to-day jobs. It focuses on
strategic issues for this industry, such as the relationship between employees, customers and
profit.
The program is available in both English and Spanish through Domino's Star Talent
University intranet. It offers employees a collection of online learning courses and tools. The
rollout of various modules coincided with specific business initiatives underway, such as
performance appraisals, coaching, managing difficult interactions, and setting goals.
Domino's is seeing the benefits of increased employee retention. With it comes improved
customer service and satisfaction. "Leadership training from Harvard Business Publishing …
has a direct impact on the quality of service we deliver to our customers, which keeps us
competitive and impacts the bottom line," says Patti Wilmot.
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