CPNI

Policies and Procedures

Gulf Coast Home Phone Services, Inc. has implemented the following internal
policies and procedures in order to ensure compliance with the requirements of
Section 222 of the Communications Act of 1934 and the FCC’s rules governing CPNI,
codified at 47 C.F.R. § 64.2001 et seq.

GULF COAST HOME PHONE SERVICES, INC. has adopted practices and procedures
that manage the disclosure of CPNI:

• GULF COAST HOME PHONE SERVICES, INC. does not disclose or release CPNI
upon a customer’s request.
• GULF COAST HOME PHONE SERVICES, INC. does not disclose or release CPNI
via online account access.
• GULF COAST HOME PHONE SERVICES, INC. does not have any retail
locations where a customer’s CPNI can be obtained.
• All customers calling in to request CPNI are advised to contact their local law
enforcement in order to acquire call details and other related information due
to the level of restrictions that GULF COAST HOME PHONE SERVICES, INC.
has in place regarding access to call detail CPNI from our daily operating
systems.
○ GULF COAST HOME PHONE SERVICES, INC. will not assist in supplying
CPNI to any law enforcement agency that does not produce a valid
legal demand.
• GULF COAST HOME PHONE SERVICES, INC. provides annual training which
includes updates as deemed necessary by changes in CPNI, internal changes
that requires additional CPNI training or whenever management deems it
necessary in order to ensure compliance. The training expresses when to
and when not to use CPNI.
• A clear discipline process is in place which clearly outlines steps that will be
taken against any employee for any unqualified use of CPNI.
• Record keeping in each department is current and adequate to meet the
requirements as set forth in section 64.2001 et seq. of the commission’s
rules.

The aforementioned procedures ensure that Gulf Coast Home Phone Services, Inc.
is in compliance with the FCC’s CPNI Rules.

P O BOX 831658  Ocala, FL 34483-1658  Phone 352-433-2116  Fax 352-433-

2161 Fax ∙ www.GulfCoastHomePhones.com
P O BOX 831658  Ocala, FL 34483-1658  Phone 352-433-2116  Fax 352-433-
2161 Fax ∙ www.GulfCoastHomePhones.com