NAPSTER.

COM CUSTOMERS
• The youth
• Music lovers
• College students

PRODUCTS & SERVICES

• Product is a huge database of MP3 format
music files.
• Service is to provide free music to consumers.
• Includes uploading and downloading of music
files.

BUSINESS PROCESS
• Collect requirements from customers.
• Analyze and get the software required.
• Create the database and enter the data.
• Make the data available on the website.

PARTICIPANTS INFORMATION TECHNOLOGY

• Shwan Fanning • Database of music files • DBMS
• Recording Industry • Details by recording industry • Web developing software.
• Federal Judge • Information required to • File format converter
• Artists & Bands download the songs by the • Internet
• Customers customers. • Some other softwares.
DELL CUSTOMERS
•Individuals
•Large industries
PRODUCTS & SERVICES
• Product is customized computer
systems.
• Service is to deliver the systems w/i
2 weeks.
BUSINESS PROCESS
1. Collect orders from the individuals instead of dealing with suppliers.
2. Build the systems as per the customer’s requirement.
3. Contact the contractors for the remaining parts and place orders.
4. Assembles the systems & then they are dispatched for delivery.
PARTICIPANTS INFORMATION TECHNOLOGY
•Michael Dell •System configurations. •DBMS
•Suppliers •Delivery system information. •Internet for
• Employees of •Information of brands of the parts website.
different firms of the system. •Softwares to
•Salesmen •Price & different ways for be installed
•Customers purchasing.
• Outsourcing Partners