PROJECT REPORT

ON
McDonald’s

Submitted by:-
NALINI SHARMA
NOOPUR FALOD
MANPREET SAHNI
MITALI NAG
 McDonald’s
I’m lovin it………
Formed in 1954,by Richard & Maurice
Mcdonalds in San Bernardino (Carolina)
Leading global food service retailer
30,000 local restaurants
Serving 50 billion people more than 120
countries/day
METHODS OF TRAINING

Orientation:-
Handbook contains
Working hrs
Performance reviews
Vacations
Employee benefits
Personal policies
Safety measures and regulations

We value you, your growth & contribution……

 Training At McDonald’s

Training & development supplemented

with traditional & training courses by

HR dept.
Universities
Private trainers
 Training involves:-
Training period for crew members
[3 months]
Training period for others[10-15 days]
Direct Training- given directly after
selection
Training Abroad- different programs
are arranged by qualified people
Types Of Training At McDonald’s

On the job training (OJT)

Classroom training
Computer based training
 Levels Of Training

Two levels

crew members Managers

training training
Specific Training Courses

Floor management course (FMC)

Management development
program (MDP)
* Operational consultant course
* Training consultant course
 Performance Appraisal
Review conducted semiannually…..

Appraisal process includes

International McDonald’s standards
Assessing employees actual
performance as per standards
Providing feedback to employees
Manager-Employee Relationship

Cordial supportive environment is

prerequisite
Clear insight of employee needs
Manager should have strong
interpersonal skills
Management at McDonald’s
Committed to high standards of
ethical behavior
McD supports fundamental Human
rights.
Underage children or forced laborers
are not employed
Physical punishments or abuses
strictly prohibited
Corporate and work culture

Depended on line manager in charge

Managers do not put strong barriers
b/w themselves & employees
Corporate management believes in
training & leadership through
Hamburger University
McD’s Motivating Factors..

Social opportunity; Casual

environment
Flexible schedule
Numerous growth opportunities
 Team Work At McD’s

McD has team unity & cooperation

Team members have one area to
focus
Typical team require constant & direct
input from manager
Leader & Corporate Values

CEO, Jim Skinner; charismatic &

transformational personality
Key element of success; vast
experience with overseas markets
Solved the blame “obesity problem”
Theory of conflict management

Peace through franchising

Cost saving on defense
North Korea & Iran focus their
defense on opening McD’s
 Conclusion

Is a multinational company
Has a cheery corporate image
Makes strong corporate effort
Provides growth opportunities & great
upward mobility to employees
THANK YOU