Struktur Organisasi Divisi Consumer Service

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EGM Div CS

Deputy EGM OVP Marketing


(Dit Konsumer)

SM SM SM SM
Planning & QoS Customer Care Commerce General Support

Mgr. Biz Planning Mgr. Problem & Order Mgr. Sales Program Mgr. Operational Logistic
Mgr. QoS/SLA Handling Mgt Mgr. Channel Deploy’t & Support
Mgr. Performance Mgr. CRM Sales Performance Mgr. Office Adm
Mgr. Customer Retention & Mgr. Channel Partnership Mgr. Legal Support &
Loyalty Mgr. Territory Mgt Partnership
Mgr. Contact Center Mgr. Telesales (I/C)
Mgr. Telesales (O/C)
GM CS Regional II

Manager Manager Manager Manager Mgr Marketing


Customer Care Modern Channel Direct Channel GS Regional

Mgr. CS Area
(1…n)

Asman Asman Asman Asman


Cust. Care (1…n) Modern Channel Service Support Direct Channel

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