Presented by

Dillip Khuntia
MFC
Utkal University
 “Good Communication is
the Foundation for sound
management”.

P. F. Drucker
 Communication
• It refers to the passing of information &
understanding from one person to another.
• It includes three elements
»Sender
»Receiver
»message
 Barriers to Communication
Barriers refer to the hindrances or
hurdles.
It adversely affects the transmission of
information from the sender to the
receiver.
Types of barriers are:
Sender Related Barriers
Receiver Related Barriers
Situation Related Barriers
 Sender Related Barriers
Improper Diction.
Inconsistent Non- verbal Signals.
Either or Thinking.
Fear.
Sender Credibility.
 Receiver Related Barriers
Selective and poor Listening.
Evaluating the Source.
Perceptions.
1. Stereotyping
2.Projection
3.Halo Effect
Lack of Responsive Feedback.
Metacommunication.
 Situation Related Barriers
Jargon.
Information Overload.
Time Pressure.
Communication Climate.
Noise.
Distance.
Mechanical Failure.
Murphy’s Law on Communication

“Communication
usually fails – except
by chance”
 Overcoming The Barriers
Sender Responsibility.
Setting Communication Goals.
Using Appropriate Language.
Practising Empathic Communication.
Improving Communicator’s
Credibility.
Encouraging Feedback.
Contd…......
Using Face - To - Face Communication.
Using a Correct Amount of Redundancy.
Developing Trusting Climate
Receiver’s Responsibility
Effective Listening
 STEPS FOR MAKING
COMMUNICATION EFFECTIVE
• CLARITY IN IDEA.
• PURPOSE OF COMMUNICATION.
• EMPATHY IN COMMUNICATION.
• TWO WAY COMMUNICATION.
• APPROPRIATE LANGUAGE.
• SUPPORTING WORDS WITH
CREDIBILITY IN COMMUNICATION.
• GOOD LISTENING.
• ACTION.
 CONCLUSION
“ COMMUNICATION WORKS
FOR THOSE WHO WORK AT IT ”

----JOHNPOWELL