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    CT Golf: Customer Survey Analysis

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    kreativ
    CT Golf conducted a customer survey analysis of 14 companies. The survey assessed 9 criteria on a scale of 1 to 5, with 1 being poor and 5 being excellent. Most criteria were rated average or higher. Completion of projects on schedule received the highest excellent rating, while competitive pricing received the lowest average rating. The survey respondents were majority male and from various departments including maintenance, accounts, and HR.

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    CT Golf: Customer Survey Analysis

    Uploaded by

    kreativ
    63 views4 pages
    CT Golf conducted a customer survey analysis of 14 companies. The survey assessed 9 criteria on a scale of 1 to 5, with 1 being poor and 5 being excellent. Most criteria were rated average or higher. Completion of projects on schedule received the highest excellent rating, while competitive pricing received the lowest average rating. The survey respondents were majority male and from various departments including maintenance, accounts, and HR.

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    Customer Survey analysis

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    CT Golf conducted a customer survey analysis of 14 companies. The survey assessed 9 criteria on a scale of 1 to 5, with 1 being poor and 5 being excellent. Most criteria were rated average or higher. Completion of projects on schedule received the highest excellent rating, while competitive pricing received the lowest average rating. The survey respondents were majority male and from various departments including maintenance, accounts, and HR.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as XLS, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    Download as xls, pdf, or txt
    63 views4 pages

    CT Golf: Customer Survey Analysis

    Uploaded by

    kreativ
    CT Golf conducted a customer survey analysis of 14 companies. The survey assessed 9 criteria on a scale of 1 to 5, with 1 being poor and 5 being excellent. Most criteria were rated average or higher. Completion of projects on schedule received the highest excellent rating, while competitive pricing received the lowest average rating. The survey respondents were majority male and from various departments including maintenance, accounts, and HR.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as XLS, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    Download as xls, pdf, or txt
    of 4

    CT GOLF

    CUSTOMER SURVEY ANALYSIS

    Date: 11 June 2010

    Poor Fair Average Very Good Excellent


    Criteria
    1 2 3 4 5

    1. 100% Quality Service 3 11 1

    2. Competitive Pricing 1 6 6 1

    3. Conforms to specifications 5 10

    4. Timely response 3 6 6

    5. Project completion on schedule/ Timely delivery 6 9

    6. Project/Work knowledge 8 6 1

    7. Effective communication 6 6 3

    8. Friendly & Courteous 2 10 3

    9. Overall Satisfaction of our Company 1 14

    Respondent information:

    Gender Male: 10
    Female: 9

    Designation: Top Management: -


    Mid Management:
    Supervisory:
    Clerical: `

    Companies: Dept Manpower Project Landscaping


    Mines Excellence Golf Resort Bhd Finance & Maintenance ✓
    Kinrara Golf Club Accounts & Maintenance ✓
    Mines Wonderland Accounts ✓
    Line Green Enterprise Accounts ✓
    Sime Darby Property Maintenance ✓
    Bukit Jalil Golf & Country Resort GC Maintenance & HR ✓
    Bukit Kiara Resort Berhad HR ✓
    Staffield Country Club HR ✓
    Glenmarie Golf & Country Club Maintenance ✓
    Kapina Enterprise Maintenance ✓
    KL Golf & Country Club HR (Housekeeping) ✓
    Berjaya Hill Berhad Landscape Dept ✓
    Encorp Must Sdn Bhd Property ✓
    Must Ehsan Development Contracts ✓
    CT GOLF LANDSCAPING SDN. BHD. (5376558-P)
    CT GOLF ENTERPRISE SDN. BHD. (375131-H)
    TEL : 03 - 8943/8945 2895 FAX : 03 - 8943 2585

    CUSTOMER SURVEY ANALYSIS

    Date: 11 June 2010

    Very Excellent
    Poor 1 Fair 2 Average 3
    Good 4 5

    1. 100% Quality Service 7 10 1

    2. Competitive Pricing 1 10 5 1

    3. Conforms to specifications 1 8 9

    4. Timely response 6 7 6

    5. Project completion on schedule 1 9 8

    6. Project completion knowledge 11 5 1

    7. Effective communication 9 6 3

    8. Friendly & courteous 5 10 3

    9. Overall customer satisfaction 4 14


    CUSTOMER SURVEY ANALYSIS

    16

    14

    12
    Respondents
    Number of

    10

    Poor 1
    8 Fair 2
    Average 3
    Very Good 4
    6 Excellent 5

    0
    1. 100% Quality 2. Competitive 3. Conforms to 4. Timely 5. Project 6. Project 7. Effective 8. Friendly & 9. Overall
    Service Pricing specifications response completion on completion communication courteous customer
    schedule knowledge satisfaction

    Questions
    Respondent information

    Male:
    Female:

    Designation:

    Companies:

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