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  • Prof. Arshid: Presented To

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    Syed Muhammad Imran
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    The document summarizes issues facing Nestlé Water's sales performance. It identifies low sales, decreasing market share, and low customer satisfaction as obvious measurable symptoms of underlying problems. These include a poor delivery system, slow and poor response to customer complaints, and poor training of the sales force, which are resulting in real business and decision problems for Nestlé Water.

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    The document summarizes issues facing Nestlé Water's sales performance. It identifies low sales, decreasing market share, and low customer satisfaction as obvious measurable symptoms of underlying problems. These include a poor delivery system, slow and poor response to customer complaints, and poor training of the sales force, which are resulting in real business and decision problems for Nestlé Water.

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    Attribution Non-Commercial (BY-NC)
    Download as PPT, PDF, TXT or read online from Scribd
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    Download as ppt, pdf, or txt
    30 views6 pages

    Prof. Arshid: Presented To

    Uploaded by

    Syed Muhammad Imran
    The document summarizes issues facing Nestlé Water's sales performance. It identifies low sales, decreasing market share, and low customer satisfaction as obvious measurable symptoms of underlying problems. These include a poor delivery system, slow and poor response to customer complaints, and poor training of the sales force, which are resulting in real business and decision problems for Nestlé Water.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as PPT, PDF, TXT or read online from Scribd
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    Download as ppt, pdf, or txt
    of 6

    PRESENTED TO:

    Prof. Arshid

    PRESENTED BY:
     SYED MUHAMMAD IMRAN
    .
    Nestlé Wáter Dispensers

    .
    Nestlé Wáter

    Low sales

    Decreasing Market Share

    Low Customer Satisfaction

    High Complaint Rates

    .
    Nestlé Wáter

    Low
    sales High
    Decreasing complaint
    market rate
    share

    Low
    customer
    satisfaction
    Obvious measurable
    symptoms

    Low
    performance
    of sales Poor check and
    force balance
    Slow and
    poor
    delivery
    system Real Business/Decision
    Problems
    Poor response to
    customer
    problems/complaints Poor Training of sales force
    .
    References

     http://hissingkitty.com/complaints/nestle-water-delivery-problems/

     http://hissingkitty.com/complaints/nestle-pure-water-in-pakistan/

     http://www.complaintsboard.com/complaints/nestle-water-
    c411893.html

     http://www.bizclaims.com/Company/nestle-water

     http://www.complaintsboard.com/complaints/nestle-pure-water-in-
    pakistan-c403939.html

    .
    .

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