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Shwet Knowledgemgmt
Shwet Knowledgemgmt
Emotional Intelligence
First, what is knowledge
In simplest terms, knowledge is the ability of an
actor to respond to a body of facts and
principles accumulated over a period of time
One way to look at knowledge is as the apogee
of the following continuum –
datainformationknowledge
Data=1 unit of fact; information=aggregation of data;
knowledge=potential for action on information
Data and information have intrinsic properties, the
quality of knowledge depends on the properties of
the agent
What is knowledge management
There is no universal definition for
knowledge management
At its broadest, KM is the ‘process
through which organizations generate
value from intellectual and knowledge
based assets’
Knowledge assets
There are two types of knowledge
assets –
Explicit or formal assets like copyrights,
patents, templates, publications, reports,
archives, etc.
Tacit or informal assets that are rooted in
human experience and include personal
belief, perspective, and values
The sources of KM
Today, KM draws from a wide range of
disciplines/practices –
Cognitive science
Groupware, AI, KBMS
Library and information science
Document management
Decision support systems
Technical writing
Organizational science
Many more
Emotion
Emotion expression
provides a Powerful
communication system,
It is more than any
languages or words in life.
Emotional Intelligence:
What Is It?