PRESENTATION

OPERATION MANAGEMENT

Topic - Queuing Analysis On Railway

Reservation Office

PRESENTED BY

Sachin K.Mishra
Pallavi Mishra
Deepak Prajapat
Objective

 Analysis of average no. of customer

waiting,no. of ticketing windows & the idle
time for each window in Railway Reservation
counter with the help of Queuing theory
 
Queue

 It is a waiting line.It forms because resources

are limited.
 Queue length – no. of arrivals waiting to be
serviced
Queuing Theory
 Study the phenomena of standing,
waiting, and serving,in a system is called
Queuing Theory.

 It is extremely useful in predicting and

evaluating system performance.

 It is mathematics of waiting line.

Contd……..

 In designing queuing system,a balance is

needed between service to
customers(means short queues and implies
many servers) & cost(too many servers
waste funds)
No. of Ticketing Windows

 Total No of Ticketing Windows=17

 13 for rail.resv +1for enquiry +1 for token
 2 touchscreen enquiry window
 Queuing System Str.Used
 Single Phase Multichannel System –
when more than one waiting line is used
& services are single phase.
 Poisson Distribution Service Rate is used.
 Queue length - Unlimited
Contd……….

Structure :-

s11

S22

S33
Variables of Queuing Analysis

 Arrival Rate(rate at which cust.arrive in

per unit time
 In Resv. Office -200 cust./hr

 Arrival Time(avg. time between cust.

arrivals.It is measured in time per cust.
Contd……………..

 Service Rate( –rate at which cust.

serviced in per unit time.
 In Resv.Office -180 cust./hr

 Service Time(time takes to service

an arrival,expressed in time/arrival
Contd…………….

 Avg.no.of Cust.Waiting -
Contd………

 Time in System-total time that

arrival(person) spend in waiting & service
time

 Idle Time = 0
THANK YOU